Prof. Dr. Christoph Peters, Assistant Professor

Prof. Dr. Christoph Peters, Assistenzprofessor

Address Pfannkuchstraße 1
34121 Kassel
Room Raum 1290, 1. Etage, ITeG
Telephone +49 561 804-6155
Office Hours:

Mi, 13:00-14:00 Anmeldung per E-Mail erforderlich. Weitere Termine nach Vereinbarung.

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Curriculum Vitae

Curriculum Vitae

Research foci

  • services, service systems and corresponding business models
  • (digital) platforms and ecosystems
  • digital work and agile organizations
  • sociotechnical system perspective

Research stays
05/2018 – 08/2018     University of Cambridge, Cambridge, UK, Visiting, Research Fellow of the Cambridge Service Alliance at the Institute of Manufacturing (Prof. Dr. Andy Neely)

05/2017 – 08/2017     University of Maryland, College Park, MD, USA, research visit at the iSchool, College of Information Systems (Prof. Dr. Brian Butler and Prof. Dr. Susan Winter)

05/2014 – 06/2014     Tel Aviv University, Tel Aviv, Israel, research visit at the Recanati Business School (Prof. Dr. Dov Te’eni)

08/2013 – 10/2013     Karlstad University, Karlstad, Sweden, research visit at the Service Research Center (Prof. Dr. Bo Edvardsson); https://www.kau.se/en/ctf

10/2009 – 05/2010     Queensland University of Technology, Brisbane, Australia, occupational trainee at the Business Process Management Group (Prof. Dr. Michael Rosemann); cooperation in the Smart Services CRC Project “Business Service Management”
 
Activities for the scientific community
AIS Special Interest Group Services (SIG SVC), Vice President Membership (since 2018)

WI 2017: 13th International Conference on Wirtschaftsinformatik (WI 2017), University St. Gallen, project leader, www.wi2017.ch

ECIS 2014: review coordinator for the European Conference on Information Systems 2014 in Tel Aviv, Israel

Peer review activities (selection)
Editorial Board Communications of the Association of Information Systems (CAIS)

Associate Editor / Program Committee CAIS, International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), International Conference on Wirtschaftsinformatik (WI)

Reviewer Information Systems Research (ISR), Journal of Management Information Systems (JMIS), Journal of Service Research (JSR), European Journal of Information Systems (EJIS), Journal of Information Technology (JIT), Business and Information Systems Engineering (BISE), CAIS, ICIS, ECIS, WI
 
Activities in committees and working groups
07/2016 – today     Münchner Kreis, working group „Working in a Digital World”

05/2015 – today     Deutsche Forschungsgemeinschaft (DFG), research network    „FOKUS:SE“

04/2015 – today     Federal Ministry of Labour and Social Affairs (BMAS), think tank „Digitale Arbeitsgesellschaft“, before that: working groups of the platform „Digital Work”

11/2013 – 11/2015  Research Center for IS Design (ITeG) University of Kassel, board member, 1st elected representative of research associates
 
Awards / Scholarships (selection)
01/2019     Best Paper Nomination at the Hawaii International Conference on System Sciences

04/2018     Excellence in Service Innovation Award, ISSIP, Category "Impact to Society"

03/2018     Best Paper, BMBF-Förderlinie „Dienstleistungsinnovation durch Digitalisierung“

12/2017     Most Innovative RIP Paper Nomination, International Conference on Information Systems

12/2015     AIS Doctoral Student Service Award, International Conference on Information Systems

06/2013     Doctoral Consortium of the European Conference on Information Systems
 
Work experience
03/2008 – 12/2008     SAP Deutschland AG & Co. KG, Walldorf, working student, SME Solution Center EMEA, Partner Enablement for SAP Business All-in-One; i.a. primary responsibility for the coordination of a development project for event management in EMEA

03/2002 – 02/2008     SAP AG, Walldorf, working student and internships, Corporate Portal Team (intranet portal)
 
Education
09/2005 – 07/2010     Studies of Information Systems at the University of Mannheim, focus i.e. process management, information systems in the service sector, management of information resources

02/2009 – 05/2010     Semester abroad and diploma thesis at Queensland University of Technology;  diploma thesis as a student guest researcher in the Business Process Management Group: "Identification of service bundles – a data-driven approach" (Principal Supervisors: Prof. Dr. Michael Rosemann and Prof. Dr. Armin Heinzl)

Other activities
10/2007 – 09/2010     Study Ambassador for the state of Baden-Württemberg, Ministry for Economy, Research and Art Baden-Württemberg, provision of information and orientation events for pupils

03/2006 – 07/2010     Board member of the student union, Business Faculty, University of Mannheim
conception of new master programs „Business” and “Business Informatics“,     student representative of the Center for Information Systems in Mannheim, alumni manager


Publications

2020

  • Li, M. M.; Peters, C. & Leimeister, J. M. (2020): Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model. In: Hawaii International Conference on System Sciences (HICSS).
     
  • Simmert, B.; Eilers, K.; Peters, C. & Leimeister, J. M. (2020): Interne Crowd Work als Baustein einer Empowerment-orientierten Arbeitsorganisation. In: Daum, M., Wedel, M., Zinke-Wehlmann, C. & Ulbrich, H. (Eds.), Gestaltung vernetzt-flexibler Arbeit - Beiträge aus Theorie und Praxis für die digitale Arbeitswelt (pp. 209-226). Berlin: Springer Vieweg.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2020): How Companies Can Benefit from Interlinking External Crowds and Internal Employees (accepted for publication). In: Management Information Systems Quarterly Executive (MISQE).
     
  • Simmert, B.; Reinhard, M. -T.; Eilers, K.; Peters, C. & Leimeister, J. M. (2020): Handlungsbroschüre: Interne Crowd Work als agile Form der Arbeitsorganisation - Handlungsempfehlungen zum Empowerment-orientierten Ansatz (9th ed., Vol. ITeG Technical Reports: Wissenschaftliches Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel). Kassel, Germany: Kassel University Press.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2020): Crowdworking Platforms in Germany: Business Insights from a Study & Implications for Society. In: 82. Jahrestagung des Verbands der Hochschullehrer für Betriebswirtschaft (VHB). Frankfurt am Main, Germany.
     
  • Li, M. M.; Bronner, E.; Peters, C. & Leimeister, J. M. (2020): Künstliche Intelligenz und menschliche Kompetenz für Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support. (Bruhn, M. & Hadwich, K., Eds.).
     
  • Simmert, B.; Eilers, K.; Peters, C. & Leimeister, J. M. (2020): Agile Arbeitsorganisation fordert und fördert Empowerment - Zusammenspiel von sozialen und technischen Elementen in interner Crowd Work. In: Boes, A., Gül, K., Kämpf, T. & Lühr, T. (Eds.), Empowerment in der agilen Arbeitswelt. Analysen, Handlungsorientierungen und Erfolgsfaktoren (pp. 53-64). Freiburg, Germany: Haufe.
     
  • Simmert, B. & Peters, C. (2020): Leaders, Empower Your Workforce! Analyzing Leadership in Internal Crowd Work. In: Academy of Management Annual Meeting (AOM).
     
  • Peters, C.; Simmert, B.; Eilers, K. & Leimeister, J. M. (2020): Future Organization Report 2020. St.Gallen, Switzerland und Frankfurt, Germany.: Institute of Information Management at University of St.Gallen and Campana & Schott Business Services GmbH.
     

2019

  • Durward, D.; Simmert, B.; Peters, C.; Blohm, I. & Leimeister, J. M. (2019): How to Empower the Workforce – Analyzing Internal Crowd Work as a Neo-Socio-Technical System. In: Hawaii International Conference on System Sciences (HICSS). Waikoloa, HI, USA.
     
  • Li, M. M.; Peters, C. & Leimeister, J. M. (2019): Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach. In: International Research Symposium on Advancing Service Research and Practice (QUIS). Karlstad, Sweden.
     
  • Li, M. M.; Peters, C.; Leimeister, J. M. & Zierau, N. (2019): Digitale Servicesysteme. In: Gassman, O. & Sutter, P. (Eds.), Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten (Zweite., pp. 33-41). München: Carl Hanser Verlag GmbH & Co. KG.
     
  • Mrass, V. & Peters, C. (2019): Managing Work Systems for Complex Work via Crowdworking Platforms - How to Orchestrate the Interplay of Crowds. In: Hawaii International Conference on System Sciences (HICSS) (pp. 6347-6356). Maui, Hawaii, USA.
     
  • Billert, M. & Peters, C. (2019): Die Digitalisierungsstraße für die Stadt der Zukunft. In: Innovative Verwaltung, Ausgabe/Nummer: 7-8/2019, Vol. 41, Erscheinungsjahr/Year: 2019. pp. 10-13.
     
  • Simmert, B.; Weinert, T.; Janson, A.; Peters, C.; Ebel, P. & Leimeister, J. M. (2019): Kontinuierliche Verbesserung von internationalen Geschäftsmodellen in der Berufsbildung. In: Berufsbildung International (Vol. Geschäftsmodellentwicklung, pp. 32-33). DLR Projektträger.
     
  • Li, M. M. & Peters, C. (2019): From Service Systems Engineering to Service Innovation - A Modeling Approach. In: European Conference on Information Systems (ECIS). Stockholm, Sweden.
     
  • Mrass, V. & Peters, C. (2019): Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom. In: Robra-Bissantz, S. & Lattemann, C. (Eds.), Digital Customer Experience - mit digitalen Diensten Kunden gewinnen und halten (Vol. Edition HMD, pp. 271-282). Wiesbaden, Germany: Springer.
     
  • Li, M. M.; Müller, J.; Ernst, S. -J. & Peters, C. (2019): Take the Wheel - Technology-driven Change in the Energy Sector. In: International Conference on Information Systems (ICIS).
     
  • Billert, M. S.; Peters, C. & Leimeister, J. M. (2019): Agile Dienstleistungsentwicklung in einer Smart City – Eine Plattform zur systematischen Erstellung digitaler bürgernaher Dienstleistungen. In: Bruhn, M. & Hadwich, K. (Eds.), Kooperative Dienstleistungen. Forum Dienstleistungsmanagement. (pp. 431-447). Wiesbaden, Germany: Springer Gabler.
     
  • Kleinschmidt, S.; Peters, C. & Leimeister, J. M. (2019): How to scale up contact-intensive services: ICT-enabled service innovation. In: Journal of Service Management (JOSM).
     
  • Billert, M. S. & Peters, C. (2019): Die Digitalisierungsstraße für die Stadt der Zukunft – Kollaborative Entwicklung eines Portals für bürger-initiierte Dienstleistungsentwicklung im Kontext einer Smart City. In: HMD Praxis der Wirtschaftsinformatik, Ausgabe/Nummer: 56, Vol. 325 - Digitale Zusammenarbeit, Erscheinungsjahr/Year: 2019. pp. 1-18.
     
  • Peters, C.; Simmert, B.; Eilers, K. & Leimeister, J. M. (2019): Future Organization Report 2019. In: . St.Gallen, Switzerland and Frankfurt, Germany: Institut für Wirtschaftsinformatik der Universität St.Gallen, Campana & Schott Business Services GmbH.
     
  • Durward, D.; Simmert, B.; Blohm, I. & Peters, C. (2019): Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project. In: 14th International Conference on Wirtschaftsinformatik (WI). Siegen, Germany.
     
  • Peters, C. & Leimeister, J. M. (2019): Cloud, Hybrid Intelligence und digitale Arbeit für das Engineering von soziotechnischen Systemen. In: Boes, A. & Langes, B. (Eds.), Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse. (pp. 91-99). Freiburg: Haufe Group.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2019): Crowdworking-Plattformen als innovative Dienstleistungssysteme. In: Stich, V., Schumann, J. H., Beverungen, D., Gudergan, G. & Jussen, P. (Eds.), Digitale Dienstleistungsinnovationen. Smart Services agil und kundenorientiert entwickeln (pp. 245-257). Berlin, Heidelberg: Springer Vieweg.
     
  • Billert, M. S.; Peters, C.; Leimeister, J. M.; Niering, P. & Hartmann, C. (2019): Weck den Herkules in dir – bürger-initiierte Dienstleistungen. In: Handlungsbroschüre zum Verbundforschungsprojekt Civitas Digitalis - Digitale und Crowd-basierte Dienstleistungssysteme zur Schaffung zukunftsfähiger und lebenswerter Lebensräume 2020. ITeG Technical Reports – Wissenschaftlichen Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel, Vol. 8, Erscheinungsjahr/Year: 2019. pp. 12-39.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2019): Crowdworking-Plattformen und die Digitalisierung der Arbeit. In: Boes, A. & Langes, B. (Eds.), Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse (pp. 173-190). Freiburg, Germany: Haufe Group.
     
  • Li, M. M.; Peters, C. & Leimeister, J. M. (2019): Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach. In: INFORMS International Conference on Service Science. Nanjing, China.
     
  • Agarwal, N.; Bästlein, M.; Böhmann, T.; Ernst, S. -J.; Fritzsche, A.; Grotherr, C.; Hoffmann, H.; Klemm, P.; Leimeister, J. M.; Li, M. M.; Möslein, K. M.; Peters, C.; Sarpong, B.; Saxe, S.; Schmidt, T.; Schymanietz, M.; Wurfbaum, M. S.; Semmann, M. & Ziegler, D. (2019): Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen. In: Digivation. Springer.
     

2018

  • Mrass, V. & Peters, C. (2018): Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom. In: Multikonferenz Wirtschaftsinformatik (MKWI). Lüneburg, Germany.
     
  • Li, M. M.; Peters, C. & Leimeister, J. M. (2018): Dynamic Solutions in Service Systems. In: AIS SIG SVC Pre-ICIS Workshop. San Francisco, California, USA.
     
  • Kromat, T.; Dehling, T.; Haux, R.; Peters, C.; Sick, B.; Tomforde, S.; Wolf, K. -H. & Sunyaev, A. (2018): Gestaltungsraum für proaktive Smart Homes zur Gesundheitsförderung. In: Multikonferenz Wirtschaftsinformatik (MKWI). Lüneburg, Germany.
     
  • Simmert, B.; Ebel, P. A.; Peters, C.; Bittner, E. A. C. & Leimeister, J. M. (2018): Conquering the Challenge of Continuous Business Model Improvement Design of a Repeatable Process. In: Business & Information Systems Engineering (BISE), Ausgabe/Nummer: Online First, Erscheinungsjahr/Year: 2018. pp. 1-18.
     
  • Peters, C. (2018): Dienstleistungssystem. In: Gronau, N., Becker, J., Leimeister, J. M., Overhage, S. & Suhl, L. (Eds.), Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon (Vol. 10). Berlin: GITO.
     
  • Li, M. M.; Peters, C.; Ernst, S. -J. & Leimeister, J. M. (2018): Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling. INFORMS Annual Meeting poster presentation. Phoenix, Arizona, USA.
     
  • Peters, C. (2018): Digitale Arbeit. In: Gronau, N., Becker, J., Leimeister, J. M., Overhage, S. & Suhl, L. (Eds.), Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon (Vol. 10). Berlin: GITO.
     
  • Billert, M. S. & Peters, C. (2018): Grinding A Diamond - The Iterative Development of Citizen-Initiated Services. In: European Conference on Information Systems (ECIS). Portsmouth, UK.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: How Deutsche Bank Explores AI Trends and the Future of Banking with Jovoto. In: Hawaii International Conference on System Sciences (HICSS). Waikoloa, HI, USA.
     
  • Peters, C. & Zaki, M. (2018): Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services. In: Working Paper Series of the Cambridge Service Alliance. Cambridge, UK: Cambridge Service Alliance, University of Cambridge.
     
  • Peters, C.; Korthaus, A. & Kohlborn, T. (2018): Smart City Portals for Public Service Delivery: Insights From a Comparative Study. In: Sugumaran, V. (Ed.), Developments and Trends in Intelligent Technologies and Smart Systems (pp. 212-232). Hershey, PA, USA: IGI Global.
     
  • Kleinschmidt, S.; Ebel, P.; Peters, C. & Leimeister, J. M. (2018): Erstellung neuer Geschäftsmodelle für IKT-basierte, personenbezogene Dienstleistungssysteme. In: Bruhn, M. & Hadwich, K. (Eds.), Service Business Development: Strategien – Innovationen – Geschäftsmodelle (Vol. 1, pp. 379-402). Wiesbaden, Germany: Springer Nature.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Good Practices deutscher Crowdworking-Plattformen. In: ITeG Technical Reports, Band 6: Herausforderung Cloud & Crowd: Good Practices und Handlungsempfehlungen (pp. 13-20). Kassel, Germany: University Press.
     
  • Li, M. M.; Billert, M. S.; Dellermann, D.; Peters, C. & Leimeister, J. M. (2018): Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung. In: Meyer, K., Klingner, S. & Zinke, C. (Eds.), Service Engineering (pp. 133-149). Wiesbaden, Germany: Springer Fachmedien.
     
  • Li, M. M. & Peters, C. (2018): Reconceptualizing Service Systems – Introducing Service System Graphs. In: International Conference on Information Systems (ICIS). San Francisco, CA, USA.
     
  • Li, M. M.; Peters, C. & Leimeister, J. M. (2018): A Hypergraph-based Modeling Approach for Service Systems. In: INFORMS International Conference on Service Science. Phoenix, Arizona, USA.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: How Intel and Hyve Explore Future Technological Innovations. In: Hawaii International Conference on System Sciences (HICSS), Doctoral Consortium. Waikoloa, HI, USA.
     
  • Billert, M. S.; Li, M. M.; Persch, J. M.; Peters, C. & Leimeister, J. M. (2018): Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte. In: Arnold, C. & Knödler, H. (Eds.), Die informatisierte Service-Ökonomie (Vol. 1, pp. 297-308). Wiesbaden, Hessen: Springer Gabler.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds. In: Hawaii International Conference on System Sciences (HICSS). Waikoloa, HI, USA.
     

2017

  • Li, M. M.; Peters, C. & Leimeister, J. M. (2017): Designing a peer-based support system to support shakedown. In: International Conference on Information Systems (ICIS). Seoul, South Korea.
     
  • Kleinschmidt, S. & Peters, C. (2017): Fostering business model extensions for ICT-enabled human-centered service systems. In: 13th International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland.
     
  • Mrass, V.; Durward, D. & Peters, C. (2017): Crowdsourcing-Plattformen als innovative Dienstleistungssysteme – Gestaltung und Optimierung interdependenter Wertschöpfungsprozesse in der Cloud. In: Herausforderung Cloud und Crowd - Literaturreport (pp. 16-25).
     
  • Janson, A.; Peters, C. & Leimeister, J. M. (2017): The Efficient Provision of Culture-Sensitive Services: A Modularization Approach. In: Sawatani, Y., Spohrer, J., Kwan, S. & Takenaka, T. (Eds.), Serviceology for Smart Service System (pp. 147-157). Tokyo, Japan: Springer.
     
  • Mrass, V.; Li, M. M. & Peters, C. (2017): Towards a taxonomy of digital work. In: European Conference on Information Systems (ECIS). Guimarães, Portugal.
     
  • Ernst, S. -J.; Janson, A.; Peters, C. & Leimeister, J. M. (2017): Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study. In: International Conference on Information Systems (ICIS). Seoul, South Korea.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): Von Kunden für Kunden: Crowd Services als Erweiterung der Digital Customer Experience. In: HMD Praxis der Wirtschaftsinformatik, Ausgabe/Nummer: 5, Vol. 54, Erscheinungsjahr/Year: 2017. pp. 821-837.
     
  • Blohm, I.; Haas, P.; Peters, C.; Jakob, T. & Leimeister, J. M. (2017): Managing disruptive innovation through service systems - Crowdlending in the banking industry. In: Case Center.
     
  • Kleinschmidt, S.; Peters, C. & Leimeister, J. M. (2017): Towards ICT-Enabled Service Business: A Design Theory for Human-Centered Service Systems. In: 2. Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V.. Leipzig, Germany.
     
  • Kleinschmidt, S.; Peters, C. & Leimeister, J. M. (2017): Achieving scalability of human-centered service systems: Insights from the active and assisted living context. In: International Research Symposium on Advancing Service Research and Practice (QUIS). Porto, Portugal.
     
  • Kleinschmidt, S. & Peters, C. (2017): Towards an integrated evaluation of human-centered service systems and corresponding business models: A systems theory perspective. In: European Conference on Information Systems (ECIS). Guimarães, Portugal.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): Exploiting the Digitization of Leisure Time: Casual Work and Additional Earnings for Individuals on Crowdworking Platforms. In: International Conference on Information Systems (ICIS), Pre-Workshop "Digitization of the Individual (DOTI)". Seoul, South Korea.
     
  • Mrass, V. & Peters, C. (2017): Crowdworking-Plattformen in Deutschland. In: Leimeister, J. M. (Ed.), Working Paper Series, Nr. 16. Kassel, Germany.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): Work Organization in Online Platform Ecosystems. In: International Conference on Information Systems (ICIS). Seoul, South Korea.
     
  • Simmert, B.; Ebel, P.; Bittner, E. A. C. & Peters, C. (2017): Systematic and Continuous Business Model Development: Design of a Repeatable Process Using the Collaboration Engineering Approach. In: 13th International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): Anreiz- und Vergütungsmodelle auf Crowdworking-Plattformen als innovativen Dienstleistungssystemen. In: Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V.. Leipzig, Deutschland.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): One for All? Managing External and Internal Crowds through a Single Platform - A Case Study. In: Hawaii International Conference on System Sciences (HICSS). Waikoloa, HI, USA.
     

2016

  • Li, M. M. & Peters, C. (2016): Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change. In: European Conference on Information Systems (ECIS). Istanbul, Turkey.
     
  • Peters, C. (2016): Modularization of Services - A Modularization Method for the Field of Telemedicine. Research on IT / Service / Innovation / Collaboration. Kassel University Press, Kassel, Germany.
     
  • Peters, C.; Maglio, P.; Badinelli, R.; Harmon, R. R.; Maull, R.; Spohrer, J. C.; Tuunanen, T.; Vargo, S. L.; Welser, J. J.; Demirkan, H.; Griffith, T. L. & Moghaddam, Y. (2016): Emerging Digital Frontiers for Service Innovation. In: Communications of the Association for Information Systems (CAIS), Ausgabe/Nummer: 1, Vol. 39, Erscheinungsjahr/Year: 2016. p. Article 8.
     
  • Li, M. M.; Peters, C. & Leimeister, J. M. (2016): Digitale Service-Systeme. In: Gassmann, O. & Sutter, P. (Eds.), Digitale Transformation im Unternehmen gestalten (pp. 29-38). München: Carl Hanser Verlag.
     
  • Kleinschmidt, S.; Peters, C. & Leimeister, J. M. (2016): ICT-enabled service innovation in human-centered service systems: A systematic literature review. In: International Conference on Information Systems (ICIS). Dublin, Ireland.
     
  • Kleinschmidt, S.; Burkhard, B.; Hess, M.; Peters, C. & Leimeister, J. M. (2016): Towards design principles for aligning human-centered service systems and corresponding business models. In: International Conference on Information Systems (ICIS). Dublin, Ireland.
     
  • Ernst, S. -J.; Janson, A.; Li, M.; Peters, C. & Söllner, M. (2016): IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China. In: Multikonferenz Wirtschaftsinformatik (MKWI). Ilmenau.
     
  • Blohm, I.; Haas, P.; Peters, C.; Jakob, T. & Leimeister, J. M. (2016): Managing Disruptive Innovation through Service Systems – The Case of Crowdlending in the Banking Industry. In: International Conference on Information Systems (ICIS). Dublin, Ireland.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2016): New Work Organization through Crowdworking Platforms - A Case Study. In: Zukunftsprojekt Arbeitswelt 4.0. Stuttgart, Germany.
     

2015

  • Kerkhoff, M.; Kromat, T. & Peters, C. (2015): Geschäftsmodelle in der Telemedizin - Ein Ordnungsrahmen. In: Working Paper Series, Nr. 8. Kassel, Germany.
     
  • Herterich, M.; Peters, C.; Neff, A.; Uebernickel, F. & Brenner, W. (2015): Mobile Work Support for Field Service: A Literature Review and Directions for Future Research. In: 12th International Conference on Wirtschaftsinformatik. Osnabrück, Germany.
     
  • Haas, P.; Blohm, I.; Peters, C. & Leimeister, J. M. (2015): Modularization of Crowdfunding Services – Designing Disruptive Innovations in the Banking Industry. In: International Conference on Information Systems (ICIS). Fort Worth.
     
  • Janson, A.; Peters, C. & Leimeister, J. M. (2015): The efficient provision of culture-sensitive services – a modularization approach. In: 3rd International Conference on Serviceology (ICServ 2015). San Jose, CA, USA.
     
  • Peters, C.; Blohm, I. & Leimeister, J. M. (2015): Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field. In: Journal of Management Information Systems (JMIS), Ausgabe/Nummer: 3, Vol. 32, Erscheinungsjahr/Year: 2015. pp. 75-104.
     
  • Peters, C.; Kromat, T. & Leimeister, J. M. (2015): Complex Services and According Business Models – Design and Evaluation of an Analysis Framework in the Field of Telemedicine. In: 48th Hawaiin International Conference on System Sciences (HICSS). Koloa, Hawaii, USA.
     

2014

  • Peters, C. (2014): Flexibilität für den Anbieter und maßgeschneiderte Angebote für den Kunden - Modularisierung von Dienstleistungen in der Telemedizin. In: Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin, Erscheinungsjahr/Year: 2014. pp. 8-9.
     
  • Peters, C. & Leimeister, J. M. (2014): Modellierung telemedizinischer Dienstleistungen mit der Blueprint-driven Telemedicine Process Modeling Language. In: Möller, K. & Leimeister, J. M. (Eds.), Produktivität von Dienstleistungen (pp. 226-239). Wiesbaden, Germany (DOI: 10.1007/978-3-658-04086-4): Springer Gabler.
     
  • Peters, C. (2014): Together They are Strong - The Quest for Service Modularization Parameters. In: European Conference on Information Systems (ECIS). Tel Aviv, Israel.
     
  • Peters, C. & Leimeister, J. M. (2014): Interview: Telemedizin – Stand, Herausforderungen und Lösungsansätze. In: Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin, Erscheinungsjahr/Year: 2014. pp. 10-11.
     
  • Söllner, M.; Janson, A.; Peters, C. & Leimeister, J. M. (2014): The Impact of the Individual – Relating Cultural Differences to the Appropriation Process of Technology-mediated Learning Services. In: Annual AIS SIG Services Pre-ICIS Workshop 2014. Auckland, New Zealand.
     
  • Janson, A.; Peters, C. & Leimeister, J. M. (2014): Der Weg zur effizienten Bereitstellung kultursensitiver Dienstleistungen - erste Schritte mittels systematischer Modularisierung. In: Dienstleistungsmodellierung 2014. Wien.
     
  • Peters, C.; Elm, C. & Leimeister, J. M. (2014): Systematische Modularisierung in Theorie und Praxis. In: Krankenhaus-IT-Journal - Sonderausgabe zur conhIT 2014, Erscheinungsjahr/Year: 2014. pp. 14-17.
     
  • Peters, C.; Elm, C.; Söllner, M. & Leimeister, J. M. (2014): Blueprint-driven Telemedicine Process Modeling - The Interdisciplinary Development and Evaluation of a Modeling Language for Telemedical Services. In: Annual AIS SIG Services Pre-ICIS Workshop 2014. Auckland, New Zealand.
     

2013

  • Peters, C. & Leimeister, J. M. (2013): TM³ - A Modularization Method for Telemedical Services: Design and Evaluation. In: European Conference on Information Systems (ECIS). Utrecht, Netherlands.
     
  • Peters, C. & Leimeister, J. M. (2013): The Design and Evaluation of TM³ - A Modularization Method for Telemedical Services. In: 4th International Service Modularity Seminar. Hamburg, Germany.
     
  • Peters, C. (2013): A Modularization Method for Telemedical Services. In: 21st European Conference on Information Systems Doctoral Consortium (ECIS 2013 DC). Geetbets, Belgium.
     
  • Zogaj, S.; Peters, C. & Leimeister, J. M. (2013): Understanding the Principles of Crowdsourcing in the Light of The Commons-Based Peer Production Model. In: 73rd Academy of Management Annual Meeting (AOM). Orlando, Florida, USA.
     
  • Peters, C. & Leimeister, J. M. (2013): Gesellschaftlich notwendige Dienstleistungen. In: Gegenblende, Ausgabe/Nummer: 19, Erscheinungsjahr/Year: 2013. pp. 15-20.
     
  • Peters, C. (2013): The Systematic Modularization of Services in the Telemedicine Sector. In: 1st International Spring School on Systems Engineering (IS³E). Paderborn, Germany.
     
  • Peters, C.; Škec, S.; Leimeister, J. M. & Štorga, M. (2013): Systems Engineering Meets Service Science – Extending the Scope for Holistic Design of Product-Service-Systems Using a Telemedicine Example. In: Tag des Systems Engineering. Stuttgart, Germany.
     
  • Kohlborn, T.; Korthaus, A.; Peters, C. & Fielt, E. (2013): A Comparative Study of Governmental One-Stop Portals for Public Service Delivery. In: International Journal of Intelligent Information Technologies (IJIIT), Ausgabe/Nummer: 3, Vol. 9, Erscheinungsjahr/Year: 2013. pp. 1-19.
     
  • Georgi, C. & Peters, C. (2013): Multidimensionale Vorteilhaftigkeitsbetrachtung von Dienstleistungen am Beispiel Telemedizin. In: CONTROLLING – Zeitschrift für erfolgsorientierte Unternehmenssteuerung, Ausgabe/Nummer: 10, Vol. 25, Erscheinungsjahr/Year: 2013. pp. 528-535.
     
  • Peters, C. & Leimeister, J. M. (2013): Blueprint-driven Telemedicine Process Modeling – A domain-specific Modeling Language. In: Eighth International Conference on Design Science Research in Information Systems and Technology (DESRIST). Helsinki, Finland.
     
  • Leimeister, J. M. & Peters, C. (2013): Telemedizin. In: Kurbel, K., Becker, J., Gronau, N., Sinz, E. & Suhl, L. (Eds.), Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon (Vol. 7). München: Oldenbourg.
     

2012

  • Keim, S.; Peters, C. & Leimeister, J. M. (2012): Standardisierung und (Teil-) Automatisierung telemedizinischer Dienstleistungen. In: Working Paper Series, Nr. 1 (pp. 1-18). Kassel Germany.