< Academy of Management-MED-Award für Rainer Winkler, Matthias Söllner und Jan Marco Leimeister
15.06.2020 16:01 Age: 1592229660

JAIS-Paper von Robin Knote, Andreas Janson, Matthias Söllner und Jan Marco Leimeister angenommen

Das Journal of the Association of Information Systems (JAIS) hat das Paper "Value Co-Creation in Smart Services: A Functional Affordances Perspective on Smart Personal Assistants" von Robin Knote, Andreas Janson, Matthias Söllner und Jan Marco Leimeister zur Veröffentlichung angenommen. JAIS ist eines der führenden internationalen Journale der Wirtschaftsinformatik. Nach dem VHB-Jourqual 3 Ranking ist es ein A-Journal und hat einen Impact Factor von 3.103 (2018). Zudem ist es eines der Seniors' Scholar Basket Journals. Das Paper wird in der Special Issue zum Thema "Smart Service, Smart Business, Smart Research" im Laufe des Jahres erscheinen. Nachfolgend finden Sie den Link zum Pre-print (unedited) des angenommenen Papers sowie den Abstract:


Abstract: In the realm of smart services, smart personal assistants (SPAs) have become a popular medium for value co-creation between service providers and users. The market success of SPAs is largely based on their innovative material properties, such as natural language user interfaces, machine-learning-powered request handling and service provision, and anthropomorphism. In different combinations, these properties offer users entirely new ways to intuitively and interactively achieve their goals and, thus, co-create value with service providers. But how does the nature of the SPA shape value co-creation processes? In this paper, we look through a functional affordances lens to theorize about the effects of different types of SPAs (i.e., with different combinations of material properties) on users' value co-creation processes. Specifically, we collected SPAs from research and practice by reviewing scientific literature and web resources, developed a taxonomy of SPAs' material properties, and performed a cluster analysis to group SPAs of a similar nature. We then derived 2 general and 11 cluster-specific propositions on how different material properties of SPAs can yield different affordances for value co-creation. With our work, we point out that smart services require researchers and practitioners to fundamentally rethink value co-creation as well as revise affordances theory to address the dynamic nature of smart technology as a service counterpart.