Education

Studied Business Informatics (M.Sc.) at the University of Mannheim

Thesis topic: "Turning a Cultural Startup into a European Success: Designing a Customer Relationship Management System for the Paris National Opera"

Semester abroad at the National Taiwan University (NTU)

Studied Business Informatics (B.Sc.) at the University of Mannheim

Thesis topic: "An empirical Study on the Determinants of IT Business Value in Customer Relationship Management"

Work experience

Internship in the area of PMO- Senacor Technologies AG, Munich

Internship abroad in the area of Sales (Public Sector) - IBM Greater China Group, China, Beijing

Internship in Quality Management and IT - Friatec AG, Mannheim

Member of the student consultancy INTEGRA e.V. at the University of Mannheim

Various study projects, including prototyping of a risk management system in cooperation with BASF SE and an operational BI forecasting (retail) system at the Business Information Technology Institute (BIT)

Research interests

• Service science, service engineering, method engineering
• Business models, co-creation of value and service modeling & description languages
• Value generation of business intelligence and business analytics
• Process science and process mining
• Production planning and control (PPS)
• Production systems
• Conceptualization and development of the Service System Modeling Graph for product systems and service systems based on hypergraphs (a simplified explanatory video can be found here)

Awards

• Best Conference Associate Editor nomination of the 20th International Conference on Information Systems (WI 2025)
• Best Paper Award for "Code and Craft" presented by the 58th Hawaii International Conference on System Sciences (HICCS 2025)
• Best Paper Award nomination for "Not Enough Data to Be Fair? Evaluating Fairness Implications of Data Scarcity Solutions" by the 58th Hawaii International Conference on System Sciences (HICCS 2025)
• Best Paper Award nomination by the Americas Conference on Information Systems 2024 in Salt Lake City, USA (AMCIS 2024)
• Best Conference Reviewer Nomination awarded by the International Conference on Information Systems (WI 2023)
• Best Publication Award for the HISS research project (ING 2023)
• Distinguished Recognition Award for Service Innovation presented by the International Society of Service Innovation (ISSIP 2022)
• Best Conference Reviewer awarded by the European Conference on Information Systems 2021 (ECIS 2021)
• Best Industry Studies Paper Award (5th place) presented by the International Society of Service Innovation Professionals (ISSIP 2020)
• Best Paper Award (3rd place) presented by INFORMS International Conference on Service Science 2019 (INFORMS ICSS2019)
• Best Paper Award "User-generated service systems for the digital transformation of organizations" at Digivation
• Best Paper Award nomination for the 53rd Hawaii International Conference on System Sciences (HICSS 2020)
• Most Innovative Paper Award Nomination for the International Conference on Information Systems 2017 (ICIS 2017)
• Best Student Paper Award Nomination for the International Business Informatics Congress 2017 (WI-2017) - Supervisor
• Participant of the Doctoral Consortium of the European Conference on Information Systems (ECIS) 2019, Stockholm, Sweden
• Participant of the Doctoral Consortium of the Workshop on Information Technologies and Systems (WITS) 2019, Munich, Germany
• Participant of the Doctoral Consortium of the International Conference on Exploring Service Science (IESS 1.8) 2018, Karlsruhe, Germany

Memberships and activities in committees

• Association for Information Systems (AIS)
• Research network FOKUS:SE
• DIN SPEC 33453 "Development of digital service systems"
• Institute for Operations Research and the Management Sciences (INFORMS)
• AIS Special Interest Group Service (SIG SVC)
• German Informatics Society (GI)