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GenAI in customer service: Publication in the Journal of Service Research shows how generative AI is changing service processes for the long term
The paper "GenAI Infused Service Delivery: Micro Level Augmentation Patterns at the Service Frontline" by Philipp…New paper published: "Drop by Drop: The Impact of Green Certifications on Attributed Improvement in Corporate Water Efficiency"
Pinki Debnath, Leon Jones Toney, Prof. Dr. Mohammed Salem and Prof. Dr. Ralf Wagner have published a new paper entitled …Dr. Ann-Catrin Pristl gave a presentation at the DITRA Research Seminar on 19.02.26
Dr. Ann-Catrin gave a presentation entitled "Digital product inspection: Managing expectations in electronic retailing…Report on sports sponsoring published in the HNA with comments by Dr. Mann on 13.02.26
Under the title "Marken, Jubel, Emotionen" (Brands, Cheers, Emotions), a report on sports sponsoring was published in…MakerSpace - Basic sewing course
Basic sewing course - for students Here you can learn how to use sewing machines and different fabrics. There are also…Presentation at the 19th Annual Conference of the Forum Junge Staats-, Verwaltungs- und Policy-Forschung (FoJuS) of the German Political Science Association (DVPW)
On 19 and 20 February 2026, the 19th annual conference of the Forum Junge Staats-, Verwaltungs- und Policy-Forschung (Fo…AI as a specialist colleague: trust arises from the interaction between humans and machines
Trust in artificial intelligence (AI) is not always created by smart algorithms, but develops gradually when the systems…Reinforcement in the team: Laura Herget
Laura Herget has been supporting us as a new research assistant since the beginning of FebruaryProf. Dr. Guido Bünstorf: Presentation of the EFI's annual report to the Federal Government!
Berlin, February 11, 2026 - The Commission of Experts for Research and Innovation (EFI) has submitted its new annual…Prof. Dr. Michael Goller was accepted as a member of the "International Center for Higher Education Research" (INCHER)
With a decision by the Presidential Board on 16.02.2026, the Head of the Department of Vocational and Business Education…