This page contains automatically translated content.

Resume

Education

Studies of Business Informatics (M.Sc.) at the University of Mannheim

Thesis topic: "Turning a Cultural Startup into a European Success: Designing a Customer Relationship Management System for the Paris National Opera".

Semester abroad at the National Taiwan University (NTU)

Studies of Business Informatics (B.Sc.) at the University of Mannheim

Thesis topic: "An empirical Study on the Determinants of IT Business Value in Customer Relationship Management".

 

Work experience

Internship in the area of PMO- Senacor Technologies AG, Munich

Internship abroad in the area of Sales (Public Sector) - IBM Greater China Group, China, Beijing

Internship in the area of Quality Management and IT - Friatec AG, Mannheim, Germany

Member of the student consultancy INTEGRA e.V. at the University of Mannheim

Various study projects, including prototyping of a risk management system in cooperation with BASF SE and an operational BI forecasting (retail) system at the Business Information Technology Institute (BIT)

 

Research interests

  • Service Science, Service Engineering, Method Engineering
  • Business models, co-creation of value and service modeling & Description languages
  • Value Generation of Business Intelligence and Business Analytics
  • Process Science and Process Mining
  • Production Planning and Control (PPS)
  • Production Systems
  • Conceptualization and development of the Service System Modeling Graph for product systems and service systems based on hypergraphs (a simplified explanatory video can be found here)

Awards

Awards 

  • Best Paper Award nom ination by the Americas Conference on Information Systems 2024 in Salt Lake City, USA (AMCIS 2024)
  • Best Conference Reviewer Nomination awarded by the European Conference on Information Systems 2023 (ECIS 2023)
  • Best Publication Award for the HISS research project (ING 2023)
  • Distinguished Recognition Award forService Innovation presented by the International Society of Service Innovation (ISSIP 2022)

  • Best Conference Reviewer awarded by the European Conference on Information Systems 2021 (ECIS 2021)
  • Best Industry Studies Paper Award (5th place) presented by the International Society of Service Innovation Professionals (ISSIP 2020)
  • Best Paper Award (3rd place) presented by INFORMS International Conference on Service Science 2019 (INFORMS ICSS2019)
  • Best Paper Award "User-generated service systems for the digital transformation of organizations" at Digivation
  • Best Paper Award nomination for the 53rd Hawaii International Conference on System Sciences (HICSS 2020)
  • Most Innovative Paper Award Nomination for the International Conference on Information Systems 2017 (ICIS 2017)
  • Best Student Paper Award Nomination for the International Business Informatics Congress 2017 (WI-2017) - Supervisor
  • Participant of the Doctoral Cons ortium of the European Conference on Information Systems (ECIS) 2019, Stockholm, Sweden
  • Participant of the Doctoral Cons ortium of the Workshop on Information Technologies and Systems (WITS) 2019, Munich, Germany
  • Participant of the Doctoral Consortium of the International Conference on Exploring Service Science (IESS 1.8) 2018, Karlsruhe, Germany

Review Aktivitäten 

  • European Conference on Information Systems (ECIS)
  • International Conference on Information Systems (ICIS)
  • MKWI (Multikonferenz Wirtschaftsinformatik)
  • DESRIST (Conference on Design Science Research in Information Systems and Technology)
  • ICServ (International Conference on Serviceology)

Memberships and activities in committees 

  • Association for Information Systems (AIS) 
  • Research Network FOKUS:SE
  • DIN SPEC 33453 "Development of Digital Service Delivery Systems
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • AIS Special Interest Group Service (SIG SVC)
  • German Informatics Society (GI)

Publications

2025[ to top ]
  • Dittmar, A.; Reinhard, P.; Li, M. M.; Karst, F.; & Leimeister, J. M. (2025): Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review. In: Hawaii International Conference on System Sciences (HICSS). Big Island, Hawaii.
  • Freise, L. R.; Bruhin, O.; Ritz, E.; Li, M. M.; & Leimeister, J. M. (2025): Code and Craft: How Generative AI Tools Facilitate Job Crafting in Software Development. In: 58th Hawaii International Conference on System Sciences (HICSS). Hawaii, USA.
2024[ to top ]
  • Reinhard, P.; Neis, N.; Kolb, L.; Wischer, D.; Li, M. M.; Winkelmann, A.; … Leimeister, J. M. (2024): Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction. In: Mandviwalla, M. Y., Söllner, M., & Tuunanen, T. (Eds.), International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024). Trollhättan, Sweden.
  • Bruhin, O.; Dickhaut, E.; Elshan, E.; & Li, M. M. (2024): The Rise of Generative AI in Low Code Development Platforms – An Analysis and Future Directions. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.
  • Li, M.; Dickhaut, E.; Bruhin, O.; Wache, H.; & Weritz, P. (2024): More Than Just Efficiency: Impact of Generative AI on Developer Productivity. In: Americas Conference on Information Systems (AMCIS). Utah, USA.
  • Li, M. M.; Nikishina, I.; Sevgili, Özge; & Semmann, M. (2024): Wiping out the limitations of Large Language Models - A Taxonomy for Retrieval Augmented Generation. In: .
  • Reinhard, P.; Li, M. M.; Peters, C.; & Leimeister, J. M. (2024): LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS. In: European Conference on Information Systems (ECIS). Paphos, Cyprus.
  • Reinhard, P.; Li, M. M.; Peters, C.; & Leimeister, J. M. (2024): Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.
  • Karst, F.; Li, M. M.; & Leimeister, J. M. (2024): FinDEx: A Synthetic Data Sharing Platform for Financial Fraud Detection. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA: University of Hawaiʻi at Mānoa.
2023[ to top ]
  • Dickhaut, E.; Li, M. M.; & Janson, A. (2023): How Videoconferencing and its Affordances Transformed Teaching in Schools During COVID-19 Pandemic. In: Hawaii international conference on system sciences (HICSS). Maui, Hawaii.
  • Reinhard, P.; Wischer, D.; Verlande, L.; Neis, N.; & Li, M. M. (2023): Towards designing an AI-based conversational agent for on-the-job training of customer support novices. In: International Conference on Design Science Research (DESRIST). Pretoria, South Africa.
  • Reinhard, P.; Li, M. M.; Dickhaut, E.; Reh, C.; Peters, C.; & Leimeister, J. M. (2023): A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective. In: Gerber, A., & Baskerville, R. (Eds.), International Conference on Design Science Research (DESRIST). Pretoria, South Africa.
  • Li, M. M.; Löfflad, D.; Reh, C.; & Oeste-Reiß, S. (2023): Towards the design of hybrid intelligence frontline service technologies – A novel human-in-the-loop configuration for human machine interactions. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii.
  • Li, M. M.; Reinhard, P.; Oeste-Reiss, S.; Peters, C.; & Leimeister, J. M. (2023): A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study. In: Information Systems (IS), Erscheinungsjahr/Year: 2023. p. 102311.
  • Reinhard, P.; Li, M. M.; Dickhaut, E.; Peters, C.; & Leimeister, J. M. (2023): Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment. In: Gerber, A., & Baskerville, R. (Eds.), International Conference on Design Science Research (DESRIST). Pretoria, South Africa.
  • Elshan, E.; Germann, D.; Dickhaut, E.; & Li, M. M. (2023): Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.
  • Karst, F. S.; Li, M. M.; & Leimeister, J. M. (2023): Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud Detection. In: International Conference on Design Science Research in Information Systems and Technology (DESRIST). Pretoria, South Africa.
  • Langes, B.; Peters, C.; Reinhard, P.; Li, M. M.; Hermann, S.; Katzenberger, R.; … Leimeister, J. M. (2023): Hybrid Intelligence Service Support. In: Langes, B., Peters, C., Boes, A., & Leimeister, J. M. (Eds.), Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten (pp. 37–49). München: ISF München.
2022[ to top ]
  • Schmidt, S.; Langes, B.; Li, M. M.; Peters, C.; Kämpf, T.; Leimeister, J. M.; & Boes, A. (2022): Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services. In: Bruhn, M., & Hadwich, K. (Eds.), Smart Services (1st ed., Vol. 1, pp. 253–271). Wiesbaden: Springer Gabler.
  • Dickhaut, E.; Li, M. M.; Janson, A.; & Leimeister, J. M. (2022): The Role of Design Patterns in the Development and Legal Assessment of Lawful Technologies. In: Electronic Markets (Electron Markets), Ausgabe/Nummer: 4, Vol. 32, Erscheinungsjahr/Year: 2022. pp. 2311–2331.
  • Reinhard, P.; Li, M. M.; & Leimeister, J. M. (2022): Towards an Employee-Centered Design for Human-AI Collaboration: How Work Design Theory Informs the Design of AI Systems. In: Pre-ICIS Workshop on the Changing Nature of Work (SIG 11th CNoW). Copenhagen, Denmark.
  • Schmidt, S. L.; Li, M. M.; & Peters, C. (2022): Requirements for an IT Support System based on Hybrid Intelligence. In: Hawaii International Conference on System Sciences (HICSS).
  • Akmeikina, E.; Eilers, K.; Li, M. M.; & Peters, C. (2022): Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns. In: Pacific Asia Conference on Information Systems (PACIS). Taipei/Sidney.
  • DIN; DKE; Dickhaut, E.; Li, M. M.; Peters, C.; & many other authors [see chapter 11] (2022): German Standardization Roadmap on Artificial Intelligence (Wahlster, W., & Winterhalter, C., Eds.) (2nd ed.).
  • Li, M. M. (2022): Theorizing a Service Structure - A Hypergraph-based Modeling Approach and Applications. (Press, U. K., Ed.).
  • Li, M. M.; Peters, C.; Poser, M.; Eilers, K.; & Elshan, E. (2022): ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.
2021[ to top ]
  • Peters, C.; Schmidt, S.; Li, M.; & Leimeister, J. M. (2021): Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten. In: Service Today, Ausgabe/Nummer: 1/21, Vol. 35, Erscheinungsjahr/Year: 2021. pp. 66–67.
  • Schmidt, S. L.; Li, M. M.; Peters, C.; & Leimeister, J. M. (2021): Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports. In: Bruhn, M., & Hadwich, K. (Eds.), Künstliche Intelligenz im Dienstleistungsmanagement (Vol. Geschäftsmodelle – Serviceinnovationen – Implementierung). Springer Gabler.
  • Eilers, K.; & Li, M. (2021): Sense of Control for Empowerment in Hybrid Intelligence Service Systems. In: International Conference on Information Systems (ICIS). Workshop: Service and Information Systems Research for a Better Future. Austin, Texas, USA.
  • Schmidt, S. L.; Li, M. M.; Weigel, S.; & Peters, C. (2021): Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material. In: International Conference on Design Science Research in Information Systems and Technology (DESRIST). Springer.
  • Dickhaut, E.; Li, M. M.; Janson, A.; & Leimeister, J. M. (2021): Developing Lawful Technologies – A Revelatory Case Study on Design Patterns. In: Hawaii International Conference on System Sciences (HICSS).
2020[ to top ]
  • Grotherr, C.; Li, M.; Schymanietz, M.; Fritzsche, A.; Semmann, M.; Peters, C.; … Möslein, K. M. (2020): Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen. In: Dienstleistungsinnovationen durch Digitalisierung (pp. 277–325). Berlin/Heidelberg, Germany: Springer Gabler.
  • Li, M. M.; Bronner, E.; Peters, C.; & Leimeister, J. M. (2020): Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support. In: Bruhn, M., & Hadwich, K. (Eds.), Automatisierung und Personalisierung von Dienstleistungen. Wiesbaden, Deutschland: Springer Gabler.
  • Li, M. M.; Peters, C.; & Leimeister, J. M. (2020): Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model. In: Hawaii International Conference on System Sciences (HICSS).
2019[ to top ]
  • Li, M. M.; Peters, C.; Leimeister, J. M.; & Zierau, N. (2019): Digitale Servicesysteme. In: Gassman, O., & Sutter, P. (Eds.), Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten (Zweite., pp. 33–41). München: Carl Hanser Verlag GmbH & Co. KG.
  • Industrie Norm 33453, D.(DIN SPEC 33453) Development of digital service systems. Entwicklung digitaler Dienstleistungssysteme. (2019). Beuth publishing DIN.
  • Li, M. M.; Peters, C.; & Leimeister, J. M. (2019): Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach. In: INFORMS International Conference on Service Science (ICSS).
  • Li, M. M.; & Peters, C. (2019): From Service Systems Engineering to Service Innovation - A Modeling Approach. In: European Conference on Information Systems (ECIS).
  • Li, M. M.; Müller, J.; Ernst, S.-J.; & Peters, C. (2019): Take the Wheel - Technology-driven Change in the Energy Sector. In: International Conference on Information Systems (ICIS).
  • Li, M. M.; Peters, C.; & Leimeister, J. M. (2019): Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach. In: International Research Symposium on Advancing Service Research and Practice (QUIS). Karlstad, Sweden.
  • Agarwal, N.; Bästlein, M.; Böhmann, T.; Ernst, S.-J.; Fritzsche, A.; Grotherr, C.; … Ziegler, D. (2019): Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen. In: Digivation. Springer.
2018[ to top ]
  • Dellermann, D.; Lipusch, N.; & Li, M. (2018): Combining Humans and Machine Learning: A Novel Approach for Evaluating Crowdsourcing Contributions in Idea Contests. In: Multikonferenz Wirtschaftsinformatik (MKWI).
  • Li, M. M. (2018): A service system modelling approach. In: International Conference on Exporing Service Science (IESS).
  • Li, M. M.; Peters, C.; Ernst, S.-J.; & Leimeister, J. M. (2018): Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling. In: INFORMS International Conference on Service Science (ICSS).
  • Li, M. M.; Peters, C.; & Leimeister, J. M. (2018): Dynamic Solutions in Service Systems. In: AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS).
  • Li, M. M.; Billert, M. S.; Dellermann, D.; Peters, C.; & Leimeister, J. M. (2018): Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung. In: Meyer, K., Klingner, S., & Zinke, C. (Eds.), Service Engineering (pp. 133–149). Wiesbaden, Germany: Springer Fachmedien.
  • Billert, M. S.; Li, M. M.; Persch, J. M.; Peters, C.; & Leimeister, J. M. (2018): Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte. In: Arnold, C., & Knödler, H. (Eds.), Die informatisierte Service-Ökonomie (Vol. 1, pp. 297–308). Wiesbaden, Hessen: Springer Gabler.
  • Li, M. M.; & Peters, C. (2018): Reconceptualizing Service Systems – Introducing Service System Graphs. In: International Conference on Information Systems (ICIS).
  • Li, M. M.; Peters, C.; & Leimeister, J. M. (2018): A Hypergraph-based Modeling Approach for Service Systems. In: INFORMS International Conference on Service Science (ICSS).
2017[ to top ]
  • Kogga, D.; Krawietz, N.; Cevik, F.; Brandau, S.; & Li, M. M. (2017): Design Prinzipien für Microlearning Crowdsourcing-Systeme - Konzept für audiovisuelle Mediengestaltung. In: Leimeister, J. M., & Brenner, W. (Eds.), 13th International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland.
  • Mrass, V.; Li, M. M.; & Peters, C. (2017): Towards a taxonomy of digital work. In: European Conference on Information Systems (ECIS). Guimarães, Portugal.
  • Li, M. M.; Peters, C.; & Leimeister, J. M. (2017): Designing a peer-based support system to support shakedown. In: International Conference on Information Systems (ICIS). Seoul, South Korea.
2016[ to top ]
  • Li, M. M.; & Peters, C. (2016): Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change. In: European Conference on Information Systems (ECIS). Istanbul, Turkey.
  • Ernst, S.-J.; Janson, A.; Li, M.; Peters, C.; & Söllner, M. (2016): IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China. In: Multikonferenz Wirtschaftsinformatik (MKWI). Ilmenau.
  • Li, M. M.; Peters, C.; & Leimeister, J. M. (2016): Digitale Service-Systeme. In: Gassmann, O., & Sutter, P. (Eds.), Digitale Transformation im Unternehmen gestalten (pp. 29–38). München: Carl Hanser Verlag.
2013[ to top ]
  • Gaß, O.; Mädche, A.; Biegel, H.; & Li, M. (2013): Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise Context. In: Design Science Research in Information Systems and Technology (DESRIST). Helsinki, Finland.