Volkmar Mrass

Volkmar Mrass MBA

Address Pfannkuchstraße 1
34121 Kassel
Room 1250, 1. OG, ITeG
Telephone +49 561 804-6066
Office Hours:

Mi, 13:00-14:00 Anmeldung per E-Mail erforderlich. Weitere Termine nach Vereinbarung.

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Curriculum Vitae

Education

MBA (Business Administration and General Management)
Master Thesis: „Fostering Supplier Innovation in Marketing Procurement“

Bachelor of Science (Business Administration and Economics)
Bachelor Thesis: „Job Characteristics Models revisited – A critical analysis of work design approaches with special consideration of volition processes“

Commercial apprenticeship (Business)

Work Experience

Stada GmbH, Bad Vilbel (near Frankfurt)
Executive Assistant to the Management and Authorized Representative/Signatory

Finanz Informatik (FI) GmbH & Co. KG, Frankfurt
Employee of the CEO/Management Staff Unit and Press Spokesman of the company

Sparkassen Informatik (SI) GmbH & Co. KG, Frankfurt
Employee of the CEO/Management Staff Unit and Press Spokesman of the company

Sparkassen Informatik Baden-Württemberg (SI-BW) GmbH & Co. KG, Karlsruhe
Holder of the CEO Staff Unit Public Relations

Rechenzentrum der Württembergischen Sparkassenorganisation (RWSO), Fellbach (near Stuttgart)
Employee of the Human Resources Department

Hofmeister GmbH, Bietigheim-Bissingen (near Stuttgart)
Customer Consultant

Research Interests

  • Crowdsourcing
  • Crowdworking Platforms
  • Digitization of Work
  • IT Innovation Management

Awards 

Stays Abroad (Excerpt)

  • Harvard University (USA) (06/2019-08/2019): Courses "Big Ideas, Great Thinkers" and "Systems Thinking" (Harvard Summer School)

  • City University of Hong Kong (China) (10/2018-12/2018): Research Stay (appointment as "Visiting Fellow") in the Special Administrative Region Hong Kong/China

  • Indian Institute of Management Bangalore (India) (12/2013-03/2014): "Post Graduate Program in Management (PGP)" (Exchange term during the MBA)

ITeG Doctoral Program 

  • Collegiate in the Doctoral Program "Socio-technical design competence in digital society" of the Research Center for Information Systems Design (ITeG) at University of Kassel (since 4/2016)

Review Activities 

  • Academy of Management Annual Meeting (AOM)
  • European Conference on Information Systems (ECIS)
  • Hawaii International Conference on System Sciences (HICSS)
  • HMD Praxis der Wirtschaftsinformatik
  • International Conference on Information Systems (ICIS)
  • Multikonferenz Wirtschaftsinformatik (MKWI)

Memberships

  • Association for Information Systems (AIS)


Publications

2019

  • Mrass, V. & Peters, C. (2019): Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom. In: Robra-Bissantz, S. & Lattemann, C. (Eds.), Digital Customer Experience - mit digitalen Diensten Kunden gewinnen und halten (Vol. Edition HMD, pp. 271-282). Wiesbaden, Germany: Springer.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2019): Crowdworking-Plattformen und die Digitalisierung der Arbeit. In: Boes, A. & Langes, B. (Eds.), Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse (pp. 173-190). Freiburg, Germany: Haufe Group.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2019): Crowdworking-Plattformen als innovative Dienstleistungssysteme. In: Stich, V., Schumann, J. H., Beverungen, D., Gudergan, G. & Jussen, P. (Eds.), Digitale Dienstleistungsinnovationen. Smart Services agil und kundenorientiert entwickeln (pp. 245-257). Berlin, Heidelberg: Springer Vieweg.
     
  • Mrass, V. & Peters, C. (2019): Managing Work Systems for Complex Work via Crowdworking Platforms - How to Orchestrate the Interplay of Crowds. In: Hawaii International Conference on System Sciences (HICSS) (pp. 6347-6356). Maui, Hawaii, USA.
     

2018

  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Handlungsbroschüre Crowdworking-Plattformen - Neue Organisationskonzepte für Dienstleistungen nachhaltig gestalten (7th ed., Vol. ITeG Technical Reports: Wissenschaftliches Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel). Kassel, Germany: Kassel University Press.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Good Practices deutscher Crowdworking-Plattformen. In: ITeG Technical Reports, Band 6: Herausforderung Cloud & Crowd: Good Practices und Handlungsempfehlungen (pp. 13-20). Kassel, Germany: University Press.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds. In: Hawaii International Conference on System Sciences (HICSS). Waikoloa, HI, USA.
     
  • Mrass, V. & Peters, C. (2018): Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom. In: Multikonferenz Wirtschaftsinformatik (MKWI). Lüneburg, Germany.
     
  • Mrass, V. & Leimeister, J. M. (2018): Crowdworking-Plattformen als Enabler neuer Formen der Arbeitsorganisation. In: Fortmann, H. R. & Kolocek, B. (Eds.), Arbeitswelt der Zukunft: Trends - Arbeitsraum - Menschen - Kompetenzen (pp. 139-151). Wiesbaden, Germany: Gabler Verlag.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: How Deutsche Bank Explores AI Trends and the Future of Banking with Jovoto. In: Hawaii International Conference on System Sciences (HICSS). Waikoloa, HI, USA.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: How Intel and Hyve Explore Future Technological Innovations. In: Hawaii International Conference on System Sciences (HICSS), Doctoral Consortium. Waikoloa, HI, USA.
     

2017

  • Mrass, V. & Peters, C. (2017): Crowdworking-Plattformen in Deutschland. In: Leimeister, J. M. (Ed.), Working Paper Series, Nr. 16. Kassel, Germany.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): Anreiz- und Vergütungsmodelle auf Crowdworking-Plattformen als innovativen Dienstleistungssystemen. In: Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V.. Leipzig, Deutschland.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): Work Organization in Online Platform Ecosystems. In: International Conference on Information Systems (ICIS). Seoul, South Korea.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): Von Kunden für Kunden: Crowd Services als Erweiterung der Digital Customer Experience. In: HMD Praxis der Wirtschaftsinformatik, Ausgabe/Nummer: 5, Vol. 54, Erscheinungsjahr/Year: 2017. pp. 821-837.
     
  • Mrass, V.; Li, M. M. & Peters, C. (2017): Towards a taxonomy of digital work. In: European Conference on Information Systems (ECIS). Guimarães, Portugal.
     
  • Mrass, V.; Durward, D. & Peters, C. (2017): Crowdsourcing-Plattformen als innovative Dienstleistungssysteme – Gestaltung und Optimierung interdependenter Wertschöpfungsprozesse in der Cloud. In: Herausforderung Cloud und Crowd - Literaturreport (pp. 16-25).
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): One for All? Managing External and Internal Crowds through a Single Platform - A Case Study. In: Hawaii International Conference on System Sciences (HICSS). Waikoloa, HI, USA.
     
  • Mrass, V.; Peters, C. & Leimeister, J. M. (2017): Exploiting the Digitization of Leisure Time: Casual Work and Additional Earnings for Individuals on Crowdworking Platforms. In: International Conference on Information Systems (ICIS), Pre-Workshop "Digitization of the Individual (DOTI)". Seoul, South Korea.
     

2016

  • Mrass, V.; Peters, C. & Leimeister, J. M. (2016): New Work Organization through Crowdworking Platforms - A Case Study. In: Zukunftsprojekt Arbeitswelt 4.0. Stuttgart, Germany.