Tafadzwa Karuma

In Kooperation mit Universität Twente

My PhD project aims to analyse the digital transformations in public service and healthcare by focusing on how frontline professionals adapt to and adopt to these transformations. And ultimately mapping the change in roles and identities of frontline professionals implementing these technologies. The research project aims to use virtual care as a case for empirical findings which will add knowledge and address the current gaps in literature like how to implement virtual care, the implications for the professionals identities and roles. The research studies underlying this project will be performed with an interdisciplinary lens combining, among others, public administration and health technology and services research. As such the research topics will be explored and developed in papers over the course of the PhD studies.

Namely:

• The adaptation of street-level bureaucrats to digital transformation: a systematic review
• Adapting to Change: How Healthcare Professionals Respond to Digital Transformation (Virtual Care Study – Multiple sites- Netherlands)
• Unravelling the Transitioning Roles and Identities of Healthcare Professionals in Digitalised Healthcare (Virtual Care Study – Multiple sites- Netherlands)