FAQ
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1. i need help with the app installation or registration.
You can find a detailed explanation in the following PDF.
[Instructions for Apple cell phones][Instructions for Android cell phones]
2 Why does the app need so many access permissions?
The app's access permissions may seem like a lot at first. However, all permissions have their reason: The activity is required, for example, to recognize the means of transport used: For example, walking can be distinguished from cycling. The reason why you have to allow all authorizations individually is that you should be in control. Nothing should be recorded that you have not agreed to.
3. the app does not work for me.
This may be due to the settings you made previously. There may be difficulties with some operating systems. Please contact our help center:
mobil-zum-ziel@uni-kassel.de
Phone +49 561 804-3631
Available Mon-Fri 09:00-12:00, 13:30-16:00 and 19:00-20:00 and Sat-Sun 11:00-12:00
4. the app has not recorded a route, what do I do now?
This happens sometimes. In some cases, routes appear with a delay (i.e. the next day). If this is not the case, you can correct the other routes as best you can and the missing route will not be a problem.
5 I have used the app for 10 days without interruption. What happens now?
Thank you for your effort! You can now continue recording or deactivate it. You can deactivate the recording by tapping on the cogwheel in the top right-hand corner of the app. Move the slider next to Recording to the left. Now no more routes are recorded.
ATTENTION: Please do not delete your account/the app yet. We will download the data of all participants collectively at the end of November, in mid-December you can then also delete the account, before that we would have no data from you if you delete it.
6. when will I receive my €15?
The payout is expected to take place between mid-December and mid-January. The time delay is due to the fact that participants use the app at different times and will only be paid out after everyone has finished using it.
7. i have another problem!
Please contact the support team:
mobil-zum-ziel@uni-kassel.de
+49 561 804-3631
Available Mon-Fri 09:00-12:00, 13:30-16:00 and 19:00-20:00 and Sat-Sun 11:00-12:00
8 I have changed my mind: I no longer want to participate and my data should be deleted!
We are sorry to hear that. We will of course comply with your decision and delete your data. To delete your data, please send an e-mail with deletion instructions to Support or call us during the specified times.
Please note that once your data has been deleted, the €15 can no longer be paid out as we no longer have anything!
mobil-zum-ziel@uni-kassel.de
+49 561 804-3631
Available Mon-Fri 09:00-12:00, 13:30-16:00 and 19:00-20:00 and Sat-Sun 11:00-12:00