FAQ

1. i need help with the app installation or registration.

You can find a detailed explanation in the following PDF.

[Instructions for Apple cell phones] [Instructions for Android cell phones]

2 Why does the app need so many access permissions?

The app's access permissions may seem like a lot at first. However, there is a reason for all the permissions: physical activity, for example, is needed to recognize the mode of transport used - for example, walking can be distinguished from cycling. Consent to the authorizations is requested individually so that you have control over what exactly is recorded. Nothing should be recorded without your prior consent.

3. the app does not work for me.

This may be due to the settings you made previously. There may be difficulties with some operating systems. Some smartphone manufacturers interrupt apps that are running in the background. In this case, you can find out how to change the smartphone settings at https://dontkillmyapp.com/ or contact us:

tourismus[at]uni-kassel[dot]de

Phone: +49 561 804-3631

Available Mon. to Fri. 09:00 to 12:00 and 13:30 to 16:00

4. the app has not recorded a route, what do I do now?

This sometimes happens. In some cases, routes appear with a delay (i.e. the next day). If this is not the case, you cannot correct this error.

5. i have tracked my stay completely or for at least 24 hours? What now?

Thank you for your support! You can now let the recording continue until you leave the city or deactivate it. You can deactivate the recording by tapping on the cogwheel in the top right-hand corner of the app. Move the slider next to Recording to the left. Now no more routes are recorded.

ATTENTION: Please do not delete your account/the app yet. We will download the data of all participants in mid-September and you will be able to delete your account at the end of September. Please do not delete your account before then, otherwise your data could be lost for research purposes.

6 When will I receive my reward?

After checking whether the formal requirements for a payout have been met (tracked for at least 24 hours and agreed to contact for payout), the payout will be initiated. This is done as quickly as possible as soon as we have checked all available data. We assume that this check will be completed no later than two weeks after the last recording.

7. i have another problem!

Please contact our support team:

tourismus[at]uni-kassel[dot]de

+49 561 804-3631

Available Mon. - Fri. 09:00-12:00 and 13:30-16:00

8 I no longer want to participate! My data should be deleted!

We are sorry to hear that. We will of course comply with your decision and delete your data. To delete your data, please send an e-mail with deletion instructions to Support or call us during the specified times.

Please contact:

tourismus[at]uni-kassel[dot]de

Phone: +49 561 804-3631

Available Mon. to Fri. 09:00 to 12:00 and 13:30 to 16:00

Please note that once your data has been deleted, it is no longer possible to make a payment, as we will no longer be able to contact you!