Print edition of the new textbook "Dienstleistungsengineering und -management" published

The Department of Information Systems (Prof. Dr. Jan Marco Leimeister) has published a new textbook "Dienstleistungsengineering und -management - Data-driven Service Innovation" with SpringerGabler-Verlag. It takes into account the increased importance of services for highly developed economies and the changes that have taken place in recent years as a result of the ongoing digitalization of the world of work. Following the publication of the eBook in mid-November, the print edition has now also been released.

This book by Prof. Dr. Jan Marco Leimeister provides a well-founded and practical introduction to the field of service innovation, development and management. The 2nd edition builds on the proven structure of the previous book from 2012, but has been completely revised, structurally developed and updated. The following topics have been reinforced: digital service business, datafication, everything-as-a-service, platform logic, user and benefit-centricity, data-based services and business models, DevOps, agile process models as well as agile working and interaction work/service work. Particular attention is paid to the role of digital technologies and the importance of data for innovation development in services. In addition, user-centricity and benefit-centricity are introduced as perspectives that are crucial to success.

The book presents the current state of research and practice in a way that is suitable for learning. It describes a wide range of concepts, methods, models and tools that help with innovation and support the successful systematic design and lifecycle management of service systems. The work is based on clearly formulated learning objectives and is aimed at practitioners and students in the fields of business informatics, economics, computer science or corresponding specializations in other courses of study.

You can find more information about the book via the following link at Springer-Verlag (you can also order the book here).