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University of Kassel press release on the HISS project
In view of the recently launched HISS project coordinated by the Department of Information Systems (Prof. Dr. Jan Marco Leimeister), the University of Kassel sent outthe following press releaseon July 31, 2020:
IT support of the future: humans and machines complement each other
A project at the University of Kassel is developing the IT support of the future. The idea is for humans and artificial intelligence to work hand in hand. The system is intended to help small and medium-sized enterprises (SMEs) as well as large companies in the future.
The "HISS" project, funded by the Federal Ministry of Education and Research (BMBF), focuses on the development of a support system that combines artificial intelligence (AI), for example in the form of chatbots, and human expertise. This could mean, for example: When employees ask the company's IT support team for help, sometimes a chatbot responds, sometimes a human colleague. The criteria according to which employees' requests are channeled in a company is the subject of research. At the same time, the scientists want to develop methods and tools that enable employees to make their own decisions about the use of AI. They also aim to develop state-of-the-art technologies for the support of the future.
The Department of Information Systems (Prof. Dr. Jan Marco Leimeister) at the University of Kassel is coordinating the joint project and is focusing on the socio-technical design and piloting of the overall system. The Institute for Social Science Research e.V. (ISF Munich) is another research partner involved in the HISS project. In addition, the technology start-up "smartransfer GmbH", which was funded as part of the "German Accelerator Silicon Valley" program of the Federal Ministry for Economic Affairs and Energy (BMWi) for young companies, the AI technology provider "Cognigy GmbH" and publicplan GmbH, which together represent the three implementation partners of the project. The project partners for the concept development are an SME (Starke + Reichert GmbH & Co. KG), a medium-sized company (Controlware GmbH) and a large corporation (B.Braun Melsungen AG).
"The design of hybrid intelligence in support, as we are approaching it in HISS, is aimed at both higher-quality support and employee empowerment," says Dr. Christoph Peters, operational project manager at the University of Kassel. After all, "AI-based technologies are increasingly finding their way into corporate processes and play a significant role in shaping new forms of digital work," says Prof. Dr. Jan Marco Leimeister.
The research project will run for three years and is being funded by the Federal Ministry of Education and Research (BMBF) with a total of over 1.8 million euros. As a result, HISS is intended to relieve employees in order to create scope for upgrading and redesigning the role of support staff.
Press contact:
University of Kassel
Communications, Press and Public Relations
Phone: +49 561 804-1961
E-mail: presse[at]uni-kassel[dot]de
www.uni-kassel.de