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Presentation of the HISS project in the "Knowledge Memory" exhibition
With the aim of transferring ideas for a more sustainable future from research to society, visitors were able to gain in-depth insights into the HISS research project through the presentation "Artificial intelligence in the changing world of work" at the "Pitch your impact" event on 4 August 2022. In addition to the challenges in IT support (such as overload and monotony), ethical criticisms of the use of artificial intelligence in the world of work were presented. Hybrid intelligence - the symbiosis of human and artificial intelligence - was also presented as a possible solution.
Particular emphasis was placed on the approach of actively involving users in the development process and giving them the opportunity to help shape it. Through an agile and participatory development process and the use of no-code/low-code solutions, IT support staff should have control over the use of AI and be able to introduce automation in a self-determined manner. The conclusion of the presentation: A socially acceptable and human-centered development of artificial intelligence can sustainably improve jobs in IT service management.
We would like to thank UniKasselTransfer and Raamwerk for the great organization of the events and all project participants for their cooperation!
The exhibition "Wissensspeicher" can be visited until August 20, 2022. Further information can be found at: www.uni-kassel.de/go/wissensspeicher