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WISE @ WI 2026
Presentation and discussion of current research on breaches of trust in human-AI interaction at the 21st International Conference on Business Informatics (WI 2026) at Johannes Kepler University Linz, Austria.
The WISE team participated in the 21st International Conference on Business Informatics (WI 2026) in Linz. The conference offered researchers in the field of business informatics the opportunity to present current research findings, learn about new perspectives, and exchange ideas on current developments in the field.
As part of the conference, Sophia Meywirth presented the “Research in Progress” paper “Beyond Errors: Understanding Trust Violations in Emotional Support Interactions with Conversational AI,” which she co-authored with Andreas Janson and Matthias Söllner. The research examines trust violations in emotional support interactions with conversational artificial intelligence and contributes to our understanding of trust in human-AI interaction.
In addition, Matthias Söllner supported the Doctoral Consortium and exchanged ideas with doctoral candidates about their ongoing research projects. The Consortium provided an opportunity to discuss academic ideas and gain inspiration for the further development of their doctoral projects.
The WISE team would like to extend its sincere thanks to the WI 2026 organizing committee and to all participants for the successful conference, the inspiring discussions, and the valuable academic exchange.
Publication
Meywirth, S., Janson, A., & Söllner, M. (2026). Beyond Errors: Understanding Trust Violations in Emotional Support Interactions with Conversational AI. Research-in-Progress Paper, 21st International Conference on Business Informatics (WI 2026), Linz, Austria.
Presentation and discussion of current research on trust breaches in human-AI interaction at the 21st International Conference on Business Informatics (WI 2026) at Johannes Kepler University Linz, Austria.
The WISE team participated in the 21st International Conference on Business Informatics (WI 2026) in Linz. The conference offered researchers in the field of business informatics the opportunity to present current research findings, learn about new perspectives, and exchange ideas on the latest developments in the field.
As part of the conference, Sophia Meywirth presented the “Research in Progress” paper “Beyond Errors: Understanding Trust Violations in Emotional Support Interactions with Conversational AI,” which she co-authored with Andreas Janson and Matthias Söllner. The research examines trust violations in emotional support conversations with conversational artificial intelligence and contributes to our understanding of trust in human-AI interaction.
In addition, Matthias Söllner supported the Doctoral Consortium and discussed ongoing research projects with doctoral candidates. The Consortium provided an opportunity to discuss academic ideas and gain inspiration for the further development of doctoral research projects.
The WISE team would like to extend its sincere thanks to the WI 2026 organizing committee and to all participants for the successful conference, the inspiring discussions, and the valuable academic exchange.
Publication
Meywirth, S., Janson, A., & Söllner, M. (2026). Beyond Errors: Understanding Trust Violations in Emotional Support Interactions with Conversational AI. Research-in-Progress Paper, 21st International Conference on Business Informatics (WI 2026), Linz, Austria.