The current issue 39 of the Communications of the Association for Information Systems (CAIS) from July 2016 contains the article "Emerging Digital Frontiers for Service Innovation" by Dr. Christoph Peters et al. In it, Dr. Peters and other international co-authors from Europe and the USA address the topic of service systems, in particular in the context of service innovation and value creation in the age of digital transformation. The paper is based on the results of an intensive workshop at the 48th Annual Hawaii International Conference on System Sciences (HICSS). The Association for Information Systems (AIS), as publisher of this journal, is the leading international scientific association in the field of information systems.

Abstract: This paper examines emerging digital frontiers for service innovation that a panel discussed at a workshop on this topic held at the 48th Annual Hawaii International Conference on System Sciences (HICSS). The speakers and participants agreed that service systems are fundamental for service innovation and value creation. In this context, service systems are related to cognitive systems, smart service systems, and cyber-physical systems and depend on the interconnectedness among system components. The speakers and participants regarded humans as the central entity in all service systems. In addition, they saw personal data in particular as key to service systems. They also identified several challenges in the areas of cognitive systems, smart service systems, cyberphysical systems, and human-centered service systems. We hope this workshop report helps in some small way to cultivate the emerging service science discipline and to nurture fruitful discussions on service innovation.

The full paper can be found here.