On December 11, 2020, the first coordination meeting between the 13 research projects of the funding line "Internet-based service" funded by the Federal Ministry of Education and Research (BMBF) and accompanied by the Project Management Agency Karlsruhe (PTKA) took place.

Dr. Christoph Peters presented the research project "Hybrid Intelligence Service Support" (HISS) on behalf of the Department of Information Systems (Prof. Dr. Jan Marco Leimeister) as project coordinator. The event took place completely in the virtual conference environment due to Covid-19.

The HISS research consortium consists of three technological implementation partners (smartransfer GmbH, Cognigy GmbH and publicplan GmbH), three piloting partners (Starke + Reichert GmbH, Controlware GmbH and B. Braun Melsungen AG) and two research institutions (University of Kassel and ISF München e.V.).

As one of six integrative smart service concepts, HISS aims to combine artificial intelligence (AI) and human problem-solving skills into an intelligent support system. The focus areas set by the HISS consortium include on the one hand the technical excellence of AI, and on the other hand the generation of user-centered solutions for support requests while empowering the support staff, for a self-determined design of the (AI-based) work.

Link: http://projekt-hiss.de/

Funding code: 02K18D060