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06/03/2026

KIDaS strategy workshop on the future of digital integration assistance

@Information Systems

On June 1, 2026, researchers from the Department of Information Systems at the University of Kassel came together with experts from the Landeswohlfahrtsverband Hessen (LWV) and other project partners for an all-day strategy workshop as part of the KIDaS research project. The aim of the workshop was to discuss the potential of digital technologies and artificial intelligence for the future design of integration assistance and to develop specific requirements for digital support services.

The focus was on the question: How can digital platforms and AI-based solutions contribute to making the provision and coordination of services in integration assistance more transparent, efficient and user-oriented?

The workshop not only served to present the current status of the project, but above all to jointly develop challenges, user needs and design requirements. With the help of established collaboration engineering methods, the participants contributed their experiences from various areas of integration assistance.

 

At the beginning, the participants developed a common understanding of values for digital integration assistance. The focus was particularly on

  • transparency
  • trust
  • Accessibility
  • cooperation

  • economic efficiency

In addition to discussing possible conflicts of objectives between individual values, a reference model developed in the project for the provision of services in individual case assistance was further developed together. Building on this, the participants identified challenges along the individual process steps.

Another focus was on the development of personas in order to systematically record the perspectives of different user groups. Typical life situations, support needs, expectations and points of frustration were described. The results showed that many challenges occur independently of the respective group of people and are caused in particular by a lack of transparency, a lack of orientation and complex coordination processes.

 

Based on the challenges identified, key requirements for future digital solutions were then prioritized. These were mentioned particularly frequently:

  • Transparent and easily accessible information on services and responsibilities
  • Clear contact persons and responsibilities across organizational boundaries
  • Faster decision-making and placement processes
  • Improved mediation between beneficiaries and service providers
  • Better networking and use of existing data
  • Opportunities for feedback and continuous learning

  • Trustworthy and user-oriented digital platforms

A key outcome of the workshop was the realization that many challenges in integration assistance are due to fragmented information structures, distributed responsibilities and a lack of coordination between the stakeholders involved. Digital platforms and AI-supported assistance systems can make an important contribution here by creating transparency, improving information flows and supporting mediation processes.

The workshop marked an important milestone in the KIDaS project. The results obtained form the basis for the upcoming project phases. Over the next few months, the identified requirements will be further consolidated, deepened through expert interviews and translated into initial concepts and prototypes.

We would like to thank all participants for their committed discussions, valuable input and constructive collaboration. Together, they are making an important contribution to the development of digital, user-centered and future-proof integration assistance.