Dr. rer. pol. Ma­hei Li

2022

Schmidt, S. L.; Li, M. M.; … Peters, C. (2022): Requirements for an IT Support System based on Hybrid Intelligence. Hawaii International Conference on System Sciences (HICSS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {In our digital world, all companies need IT support. The IT support staff is under high pressure solving user-based issues and facing an increase of heterogeneous systems. Hybrid intelligence could solve many issues due to the combination of machine power and the individual strengths of humans. As a part of a bigger design science research project, this paper derives requirements for an IT support system based on hybrid intelligence (ISSHI). 17 requirements from the literature and 21 requirements from 24 indepth interviews with IT support managers and support-agents from three different companies have been derived. These were evaluated and refined with a second interview series of five IT support stakeholders that led to a total of 24 consolidated requirements. Finally, these requirements were used to inform a system architecture for an ISSHI. This architecture shall serve as a foundation for future research directions regarding hybrid intelligence in IT support.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Peters, Christoph}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {hi hybrid_intelligence it_support itegpub pub_cpe pub_mli pub_sls requirements_elicitation}, title = {Requirements for an IT Support System based on Hybrid Intelligence}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Peters, Christoph %B Hawaii International Conference on System Sciences (HICSS) %D 2022 %T Requirements for an IT Support System based on Hybrid Intelligence %U https://pubs.wi-kassel.de/wp-content/uploads/2022/01/JML_854.pdf %X In our digital world, all companies need IT support. The IT support staff is under high pressure solving user-based issues and facing an increase of heterogeneous systems. Hybrid intelligence could solve many issues due to the combination of machine power and the individual strengths of humans. As a part of a bigger design science research project, this paper derives requirements for an IT support system based on hybrid intelligence (ISSHI). 17 requirements from the literature and 21 requirements from 24 indepth interviews with IT support managers and support-agents from three different companies have been derived. These were evaluated and refined with a second interview series of five IT support stakeholders that led to a total of 24 consolidated requirements. Finally, these requirements were used to inform a system architecture for an ISSHI. This architecture shall serve as a foundation for future research directions regarding hybrid intelligence in IT support.

2021

Eilers, K.; … Li, M. (2021): Sense of Control for Empowerment in Hybrid Intelligence Service Systems. International Conference on Information Systems (ICIS). Workshop: Service and Information Systems Research for a Better Future. Austin, Texas, USA.
[ BibTeX ] [ EndNote ]
 
@inproceedings{ls_leimeister, address = {Austin, Texas, USA}, author = {Eilers, Karen and Li, Mahei}, booktitle = {International Conference on Information Systems (ICIS). Workshop: Service and Information Systems Research for a Better Future}, keywords = {Empowerement Hybrid_Intelligence Sense_of_Controle Techno_Stress itegpub pub_kei pub_mli}, title = {Sense of Control for Empowerment in Hybrid Intelligence Service Systems}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Eilers, Karen %A Li, Mahei %B International Conference on Information Systems (ICIS). Workshop: Service and Information Systems Research for a Better Future %C Austin, Texas, USA %D 2021 %T Sense of Control for Empowerment in Hybrid Intelligence Service Systems
Schmidt, S. L.; Li, M. M.; Peters, C.; … Leimeister, J. M. (2021): Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports. Bruhn, M. & Hadwich, K. (Reds), Künstliche Intelligenz im Dienstleistungsmanagement (Vol Geschäftsmodelle – Serviceinnovationen – Implementierung). Springer Gabler.
[ BibTeX ] [ EndNote ]
 
@incollection{ls_leimeister, abstract = {Die Verbindung von menschlicher und künstlicher Intelligenz, die wir hybride Intelligenz (HI) nennen, soll Mitarbeitende im IT-Support entlasten und unterstützen. In diesem Beitrag gestalten wir nutzungszentriert eine HI-basierte Dienstleistung am Beispiel des IT-Supports. Wir beginnen mit einer Problemidentifizierung am Beispiel von drei unterschiedlich groß aufgestellten Unternehmen. Basierend auf diesen identifizierten Herausforderungen des IT-Supports wurden die Interaktionen während der Dienstleistungserbringung zwischen allen Beteiligten (Mitarbeitende, Kund:innen und System) nutzungszentriert neu gestaltet.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Künstliche Intelligenz im Dienstleistungsmanagement}, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {IT-Support Service_Systeme hybrid_intelligence itegpub künstliche_Intelligenz pub_cpe pub_jml pub_mli pub_sls}, month = {aug}, publisher = {Springer Gabler}, title = {Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports}, volume = {Geschäftsmodelle – Serviceinnovationen – Implementierung}, year = 2021 }
%0 Book Section %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B Künstliche Intelligenz im Dienstleistungsmanagement %D 2021 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %T Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports %V Geschäftsmodelle – Serviceinnovationen – Implementierung %X Die Verbindung von menschlicher und künstlicher Intelligenz, die wir hybride Intelligenz (HI) nennen, soll Mitarbeitende im IT-Support entlasten und unterstützen. In diesem Beitrag gestalten wir nutzungszentriert eine HI-basierte Dienstleistung am Beispiel des IT-Supports. Wir beginnen mit einer Problemidentifizierung am Beispiel von drei unterschiedlich groß aufgestellten Unternehmen. Basierend auf diesen identifizierten Herausforderungen des IT-Supports wurden die Interaktionen während der Dienstleistungserbringung zwischen allen Beteiligten (Mitarbeitende, Kund:innen und System) nutzungszentriert neu gestaltet. %@ 978-3-658-34324-8
Schmidt, S. L.; Li, M. M.; Weigel, S.; … Peters, C. (2021): Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material. International Conference on Design Science Research in Information Systems and Technology (DESRIST). Springer.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {As more and more business processes are based on IT services the high availability of these processes is dependent on the IT-Support. Thus, making the IT-Support a critical success factor of companies. This paper presents how this department can be supported by providing the staff with domain-specific and high-quality solution material to help employees faster when errors occur. The solution material is based on previously solved tickets because these contain precise domain-specific solutions narrowed down to e.g., specific versions and configurations of hard-/software used in the company. To retrieve the solution material ontologies are used that contain the domain-specific vocabulary needed. Because not all previously solved tickets contain high-quality solution material that helps the staff to fix issues the designed IT-Support system separates lowfrom high-quality solution material. This paper presents (a) theory- and practicalmotivated design requirements that describe the need for automatically retrieved solution material, (b) develops two major design principles to retrieve domainspecific and high-quality solution material, and (c) evaluates the instantiations of them as a prototype with organic real-world data. The results show that previously solved tickets of a company can be pre-processed and retrieved to ITSupport staff based on their current queries.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Weigel, Sascha and Peters, Christoph}, booktitle = {International Conference on Design Science Research in Information Systems and Technology (DESRIST)}, keywords = {AI Artificial_Intelligence DSR IT-Support design_knowledge design_science_research domain-specific_retrieval highquality_retrieval itegpub ontology pub_cpe pub_mli pub_sls pub_swe}, month = {aug}, publisher = {Springer}, title = {Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Weigel, Sascha %A Peters, Christoph %B International Conference on Design Science Research in Information Systems and Technology (DESRIST) %D 2021 %I Springer %T Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material %U https://pubs.wi-kassel.de/wp-content/uploads/2022/01/JML_855.pdf %X As more and more business processes are based on IT services the high availability of these processes is dependent on the IT-Support. Thus, making the IT-Support a critical success factor of companies. This paper presents how this department can be supported by providing the staff with domain-specific and high-quality solution material to help employees faster when errors occur. The solution material is based on previously solved tickets because these contain precise domain-specific solutions narrowed down to e.g., specific versions and configurations of hard-/software used in the company. To retrieve the solution material ontologies are used that contain the domain-specific vocabulary needed. Because not all previously solved tickets contain high-quality solution material that helps the staff to fix issues the designed IT-Support system separates lowfrom high-quality solution material. This paper presents (a) theory- and practicalmotivated design requirements that describe the need for automatically retrieved solution material, (b) develops two major design principles to retrieve domainspecific and high-quality solution material, and (c) evaluates the instantiations of them as a prototype with organic real-world data. The results show that previously solved tickets of a company can be pre-processed and retrieved to ITSupport staff based on their current queries.
Peters, C.; Schmidt, S.; Li, M.; … Leimeister, J. M. (2021): Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten. Service Today, Ausgabe/Nummer: 1/21, Vol. 35, Erscheinungsjahr/Year: 2021. bll 66–67.
[ BibTeX ] [ EndNote ] [ URL ]
 
@article{ls_leimeister, author = {Peters, Christoph and Schmidt, Simon and Li, Mahei and Leimeister, Jan Marco}, editor = {e.V. (KVD), Kundendienst-Verband Deutschland}, journal = {Service Today}, keywords = {IT-Support Service_Systeme dempub hybrid_intelligence itegpub itimpub künstliche_Intelligenz pub_cpe pub_jml pub_mli pub_sls}, month = {feb}, number = {1/21}, pages = {66-67}, title = {Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten}, volume = 35, year = 2021 }
%0 Journal Article %1 ls_leimeister %A Peters, Christoph %A Schmidt, Simon %A Li, Mahei %A Leimeister, Jan Marco %D 2021 %E e.V. (KVD), Kundendienst-Verband Deutschland %J Service Today %N 1/21 %P 66-67 %T Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten %U http://pubs.wi-kassel.de/wp-content/uploads/2021/03/JML_816.pdf %V 35
Dickhaut, E.; Li, M. M.; Janson, A.; … Leimeister, J. M. (2021): Developing Lawful Technologies – A Revelatory Case Study on Design Patterns. Hawaii International Conference on System Sciences (HICSS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Higher legal standards regarding the data protection of individuals, such as the European General Data Protection Regulation, increase the pressure on developing lawful systems. In the development of technologies, not only developers are involved. It also requires knowledge from other stakeholders, such as legal experts, that lack technical knowledge but are required to understand IT artifacts. We see two strings that can benefit from the use of design patterns: first, the well-known use of design patterns to support developers in case of recurring problems. Second, we see potential that legal experts, who have to interact with and understand complicated, novel technologies, benefit from the same patterns. We conduct a revelatory case study using design patterns to develop and assess a smart learning assistant. We scaffolded the case interpretation through the human-centered view of socio-materiality and provide contributions concerning the use of design patterns in the development and assessment of lawful technologies.}, author = {Dickhaut, Ernestine and Li, Mahei Manhai and Janson, Andreas and Leimeister, Jan Marco}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {itegpub pub_aja pub_edi pub_jml pub_mli}, title = {Developing Lawful Technologies – A Revelatory Case Study on Design Patterns}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Dickhaut, Ernestine %A Li, Mahei Manhai %A Janson, Andreas %A Leimeister, Jan Marco %B Hawaii International Conference on System Sciences (HICSS) %D 2021 %T Developing Lawful Technologies – A Revelatory Case Study on Design Patterns %U http://pubs.wi-kassel.de/wp-content/uploads/2021/01/JML_804.pdf %X Higher legal standards regarding the data protection of individuals, such as the European General Data Protection Regulation, increase the pressure on developing lawful systems. In the development of technologies, not only developers are involved. It also requires knowledge from other stakeholders, such as legal experts, that lack technical knowledge but are required to understand IT artifacts. We see two strings that can benefit from the use of design patterns: first, the well-known use of design patterns to support developers in case of recurring problems. Second, we see potential that legal experts, who have to interact with and understand complicated, novel technologies, benefit from the same patterns. We conduct a revelatory case study using design patterns to develop and assess a smart learning assistant. We scaffolded the case interpretation through the human-centered view of socio-materiality and provide contributions concerning the use of design patterns in the development and assessment of lawful technologies.

2020

Grotherr, C.; Li, M.; Schymanietz, M.; Fritzsche, A.; Semmann, M.; Peters, C.; Böhmann, T.; Leimeister, J. M.; … Möslein, K. M. (2020): Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen. Dienstleistungsinnovationen durch Digitalisierung (bll 277–325). Berlin/Heidelberg, Germany: Springer Gabler.
[ BibTeX ] [ EndNote ] [ URL ]
 
@incollection{ls_leimeister, abstract = {In Zeiten der Digitalisierung nimmt Informationstechnologie eine Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die Softwareeinführung das Risiko mit sich, den intendierten Nutzen nicht zu realisieren. Durch eine Dienstleistungssystem-Perspektive erscheint die Einbindung der Nutzer in die Softwareeinführung ein vielversprechender Ansatz. Das Ziel des Projektes ExTEND – Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen ist es daher, Nutzer in die Softwareeinführung nach dem Leitbild „Dienstleistungen von Nutzern für Nutzer“ zu befähigen, aktiv einen Beitrag zu der Gestaltung der Arbeitsumgebung zu leisten. Hieraus resultieren IT-gestützte Servicebausteine, in denen Nutzer sich gegenseitige Hilfestellungen geben und Handlungsalternativen in der Softwareeinführung aufzeigen. Durch ein Pilotierungsvorgehen werden die Servicebausteine in drei Anwendungsfeldern entwickelt und pilotiert. Hieraus resultiert evidenzbasiertes Gestaltungswissen für die Entwicklung von nutzergenerierten Dienstleistungen. Darüber hinaus wird ein Mehrebenenmodell für die Gestaltung von Dienstleistungssystemen vorgestellt, welches die Entwicklung von Dienstleistungssystemen unterstützt und über traditionelle Ansätze des Service Engineerings hinausgeht.}, address = {Berlin/Heidelberg, Germany}, author = {Grotherr, Christian and Li, Mahei and Schymanietz, Martin and Fritzsche, Albrecht and Semmann, Martin and Peters, Christoph and Böhmann, Tilo and Leimeister, Jan Marco and Möslein, Kathrin M.}, booktitle = {Dienstleistungsinnovationen durch Digitalisierung}, keywords = {Dienstleistungssysteme Service_Systeme Service_Systems_Engineering dempub itegpub itimpub pub_cpe pub_jml pub_kmö pub_mli}, month = {oct}, pages = {277-325}, publisher = {Springer Gabler}, title = {Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen}, year = 2020 }
%0 Book Section %1 ls_leimeister %A Grotherr, Christian %A Li, Mahei %A Schymanietz, Martin %A Fritzsche, Albrecht %A Semmann, Martin %A Peters, Christoph %A Böhmann, Tilo %A Leimeister, Jan Marco %A Möslein, Kathrin M. %B Dienstleistungsinnovationen durch Digitalisierung %C Berlin/Heidelberg, Germany %D 2020 %I Springer Gabler %P 277-325 %R 10.1007/978-3-662-62144-8_6 %T Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen %U https://doi.org/10.1007/978-3-662-62144-8_6 %X In Zeiten der Digitalisierung nimmt Informationstechnologie eine Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die Softwareeinführung das Risiko mit sich, den intendierten Nutzen nicht zu realisieren. Durch eine Dienstleistungssystem-Perspektive erscheint die Einbindung der Nutzer in die Softwareeinführung ein vielversprechender Ansatz. Das Ziel des Projektes ExTEND – Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen ist es daher, Nutzer in die Softwareeinführung nach dem Leitbild „Dienstleistungen von Nutzern für Nutzer“ zu befähigen, aktiv einen Beitrag zu der Gestaltung der Arbeitsumgebung zu leisten. Hieraus resultieren IT-gestützte Servicebausteine, in denen Nutzer sich gegenseitige Hilfestellungen geben und Handlungsalternativen in der Softwareeinführung aufzeigen. Durch ein Pilotierungsvorgehen werden die Servicebausteine in drei Anwendungsfeldern entwickelt und pilotiert. Hieraus resultiert evidenzbasiertes Gestaltungswissen für die Entwicklung von nutzergenerierten Dienstleistungen. Darüber hinaus wird ein Mehrebenenmodell für die Gestaltung von Dienstleistungssystemen vorgestellt, welches die Entwicklung von Dienstleistungssystemen unterstützt und über traditionelle Ansätze des Service Engineerings hinausgeht. %@ 978-3-662-62143-1
Li, M. M.; Bronner, E.; Peters, C.; … Leimeister, J. M. (2020): Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support. Bruhn, M. & Hadwich, K. (Reds), Automatisierung und Personalisierung von Dienstleistungen. Wiesbaden, Deutschland: Springer Gabler.
[ BibTeX ] [ EndNote ]
 
@incollection{ls_leimeister, abstract = {Der Beitrag beleuchtet Möglichkeiten, wie der zunehmenden Komplexität digitaler Dienstleistungen und den einhergehenden Herausforderungen für den IT-Support mithilfe von künstlicher Intelligenz, begegnet werden kann, um personalisiert Nutzerprobleme durch das Automatisierungspotenzial von Chatbots, lösen zu können. Der Beitrag stellt somit die Grundlagen dar, um theoriegeleitet ein Support-System zu entwickeln, das klassischen Support mit Crowdsupport kombiniert und um einem Chatbot ergänzt. Es werden Potenziale aufgezeigt die Effizienz und Qualität im IT-Support zu erhöhen, IT-Mitarbeitende zu entlasten sowie Mitarbeitenden in die Support-Struktur miteinzubeziehen.}, address = {Wiesbaden, Deutschland}, author = {Li, Mahei Manhei and Bronner, Esther and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Automatisierung und Personalisierung von Dienstleistungen}, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {itegpub pub_cpe pub_jml pub_mli}, publisher = {Springer Gabler}, title = {Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support}, year = 2020 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhei %A Bronner, Esther %A Peters, Christoph %A Leimeister, Jan Marco %B Automatisierung und Personalisierung von Dienstleistungen %C Wiesbaden, Deutschland %D 2020 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %R https://doi.org/10.1007/978-3-658-30168-2_9 %T Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support %X Der Beitrag beleuchtet Möglichkeiten, wie der zunehmenden Komplexität digitaler Dienstleistungen und den einhergehenden Herausforderungen für den IT-Support mithilfe von künstlicher Intelligenz, begegnet werden kann, um personalisiert Nutzerprobleme durch das Automatisierungspotenzial von Chatbots, lösen zu können. Der Beitrag stellt somit die Grundlagen dar, um theoriegeleitet ein Support-System zu entwickeln, das klassischen Support mit Crowdsupport kombiniert und um einem Chatbot ergänzt. Es werden Potenziale aufgezeigt die Effizienz und Qualität im IT-Support zu erhöhen, IT-Mitarbeitende zu entlasten sowie Mitarbeitenden in die Support-Struktur miteinzubeziehen. %@ 978-3-658-30167-5
Li, M. M.; Peters, C.; … Leimeister, J. M. (2020): Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model. Hawaii International Conference on System Sciences (HICSS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, journal = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {Service_Science _model hypergraph non-dyadic pub_cpe pub_hiss pub_mli service_delivery_network service_system service_systems show_less}, title = {Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model}, year = 2020 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %D 2020 %J Hawaii International Conference on System Sciences (HICSS) %R 10.24251/HICSS.2020.197 %T Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model %U http://pubs.wi-kassel.de/wp-content/uploads/2020/03/JML_771.pdf %X In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components %@ 978-0-9981331-3-3

2019

Li, M. M.; Peters, C.; Leimeister, J. M.; … Zierau, N. (2019): Digitale Servicesysteme. Gassman, O. & Sutter, P. (Reds), Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten (Zweite., bll 33–41). München: Carl Hanser Verlag GmbH & Co. KG.
[ BibTeX ] [ EndNote ]
 
@incollection{ls_leimeister, address = {München}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco and Zierau, Naim}, booktitle = {Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten}, edition = {Zweite}, editor = {Gassman, Oliver and Sutter, Philipp}, keywords = {dempub itegpub itimpub pub_cpe pub_jml pub_mli pub_nzi}, pages = {33-41}, publisher = {Carl Hanser Verlag GmbH & Co. KG}, title = {Digitale Servicesysteme}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %A Zierau, Naim %B Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten %C München %D 2019 %E Gassman, Oliver %E Sutter, Philipp %I Carl Hanser Verlag GmbH & Co. KG %P 33-41 %T Digitale Servicesysteme %7 Zweite %@ 978-3-446-45868-0
Agarwal, N.; Bästlein, M.; Böhmann, T.; Ernst, S.-J.; Fritzsche, A.; Grotherr, C.; Hoffmann, H.; Klemm, P.; Leimeister, J. M.; Li, M. M.; Möslein, K. M.; Peters, C.; Sarpong, B.; Saxe, S.; Schmidt, T.; Schymanietz, M.; Wurfbaum, M. S.; Semmann, M.; … Ziegler, D. (2019): Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen. Digivation. Springer.
[ BibTeX ] [ EndNote ] [ URL ]
 
@incollection{ls_leimeister, author = {Agarwal, Nivedita and Bästlein, Moritz and Böhmann, Tilo and Ernst, Sissy-Josefina and Fritzsche, Albrecht and Grotherr, Christian and Hoffmann, Holger and Klemm, Pablo and Leimeister, Jan Marco and Li, Mahei M. and Möslein, Kathrin M. and Peters, Christoph and Sarpong, Benjamin and Saxe, Sebastian and Schmidt, Thorsten and Schymanietz, Martin and Wurfbaum, Moritz S. and Semmann, Martin and Ziegler, Dirk}, booktitle = {Digivation}, keywords = {dempub itegpub itimpub pub_cpe pub_jml pub_mli pub_ser}, publisher = {Springer}, title = {Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Agarwal, Nivedita %A Bästlein, Moritz %A Böhmann, Tilo %A Ernst, Sissy-Josefina %A Fritzsche, Albrecht %A Grotherr, Christian %A Hoffmann, Holger %A Klemm, Pablo %A Leimeister, Jan Marco %A Li, Mahei M. %A Möslein, Kathrin M. %A Peters, Christoph %A Sarpong, Benjamin %A Saxe, Sebastian %A Schmidt, Thorsten %A Schymanietz, Martin %A Wurfbaum, Moritz S. %A Semmann, Martin %A Ziegler, Dirk %B Digivation %D 2019 %I Springer %T Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen %U https://link.springer.com/chapter/10.1007/978-3-662-59517-6_15
Li, M. M.; Peters, C.; … Leimeister, J. M. (2019): Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach. International Research Symposium on Advancing Service Research and Practice (QUIS). Karlstad, Sweden.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Business models (BM) have become increasingly important and versatile abstract tools to describe businesses on both, a strategic, as well as operational level (Wirtz et al. 2015). These BMs are used to understand what a business does to remain competitive, strategically (Johnson et al. 2008). Existing research (Johnson et al. 2008; Wirtz et al. 2015) identified the importance of BMs for the success of businesses. Also, practice revealed that financially successful companies ascertain twice the level of importance than less successful companies (IBM, 2007). A BM is a conceptual and structural implementation of a business strategy and the foundation of business processes (Osterwalder and Pigneur, 2002). BMs include a strategy, input factors, processes, with an underlying financial model to ensure the profitability. In recent years BMs have become synonymous with entire companies. Literature shows a heterogeneous abstraction of BMs, sometimes referring to BMs as business unit or products (Wirtz et al. 2015). Service systems literature shows similar structures, with service systems referring to exchanges on an individual level, among business units or entire ecosystems (Chandler and Lusch 2015). We propose that a service systems perspective can systematically model businesses and capture its inherent complexities (Peters et al. 2015). The service business model (SBM) includes (1) the value proposition, which is the firm’s offering to the customer; (2) the value creation and delivery mechanisms, reflecting the value chain; (3) value capture and analysis of the BM and its constituent elements to understand how the firm generates profit. Our model, thus, captures the holistic characteristic of BM, while retaining the detailed information on how the business is constructed. Businesses are confronted with a complex, digitalized world, in which important service innovations are continuously emerging, which need to be designed and linked to the BM of a company, thus addressing the strategy to execution gap (Kaplan and Norton 2009). Typical BM tools, such as the business model canvas (Osterwalder et al. 2005), only provide a descriptive framework for structuring businesses, missing the interrelations of its BM elements. This is important for operational decision makers, who implement new service innovations. In sum, without a SBM that relates the high level strategic information to the detailed operations perspective, BMs only reflect half the picture. Hence, we develop a hypergraph theory-based underlying model for businesses to understand how the business works both from a strategic perspective, as well as from a detailed operational perspective. Our SBM makes value creation visible, relying on a systems perspective linking multi-dimensional input factors with set of activities and actors and thus capturing value proposition, value creation and delivery and value capture mechanisms (Li & Peters 2018). Attached table shows an overview of our SBM, which relies on a formally model (Li et al. 2018). It represents a base structure of businesses and can be used for operational purposes too (e.g.: scheduling, planning and cost analyses) and thus enables a high level strategic perspective to be integrated into the operational perspective, bridging the gap between strategy and execution for successful businesses.}, address = {Karlstad, Sweden}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Research Symposium on Advancing Service Research and Practice (QUIS)}, keywords = {dempub itegpub pub_cpe pub_jml pub_mli service_object}, title = {Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B International Research Symposium on Advancing Service Research and Practice (QUIS) %C Karlstad, Sweden %D 2019 %T Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach %U http://pubs.wi-kassel.de/wp-content/uploads/2019/06/JML_729.pdf %X Business models (BM) have become increasingly important and versatile abstract tools to describe businesses on both, a strategic, as well as operational level (Wirtz et al. 2015). These BMs are used to understand what a business does to remain competitive, strategically (Johnson et al. 2008). Existing research (Johnson et al. 2008; Wirtz et al. 2015) identified the importance of BMs for the success of businesses. Also, practice revealed that financially successful companies ascertain twice the level of importance than less successful companies (IBM, 2007). A BM is a conceptual and structural implementation of a business strategy and the foundation of business processes (Osterwalder and Pigneur, 2002). BMs include a strategy, input factors, processes, with an underlying financial model to ensure the profitability. In recent years BMs have become synonymous with entire companies. Literature shows a heterogeneous abstraction of BMs, sometimes referring to BMs as business unit or products (Wirtz et al. 2015). Service systems literature shows similar structures, with service systems referring to exchanges on an individual level, among business units or entire ecosystems (Chandler and Lusch 2015). We propose that a service systems perspective can systematically model businesses and capture its inherent complexities (Peters et al. 2015). The service business model (SBM) includes (1) the value proposition, which is the firm’s offering to the customer; (2) the value creation and delivery mechanisms, reflecting the value chain; (3) value capture and analysis of the BM and its constituent elements to understand how the firm generates profit. Our model, thus, captures the holistic characteristic of BM, while retaining the detailed information on how the business is constructed. Businesses are confronted with a complex, digitalized world, in which important service innovations are continuously emerging, which need to be designed and linked to the BM of a company, thus addressing the strategy to execution gap (Kaplan and Norton 2009). Typical BM tools, such as the business model canvas (Osterwalder et al. 2005), only provide a descriptive framework for structuring businesses, missing the interrelations of its BM elements. This is important for operational decision makers, who implement new service innovations. In sum, without a SBM that relates the high level strategic information to the detailed operations perspective, BMs only reflect half the picture. Hence, we develop a hypergraph theory-based underlying model for businesses to understand how the business works both from a strategic perspective, as well as from a detailed operational perspective. Our SBM makes value creation visible, relying on a systems perspective linking multi-dimensional input factors with set of activities and actors and thus capturing value proposition, value creation and delivery and value capture mechanisms (Li & Peters 2018). Attached table shows an overview of our SBM, which relies on a formally model (Li et al. 2018). It represents a base structure of businesses and can be used for operational purposes too (e.g.: scheduling, planning and cost analyses) and thus enables a high level strategic perspective to be integrated into the operational perspective, bridging the gap between strategy and execution for successful businesses.
Li, M. M.; Müller, J.; Ernst, S.-J.; … Peters, C. (2019): Take the Wheel - Technology-driven Change in the Energy Sector. International Conference on Information Systems (ICIS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, author = {Li, Mahei Manhai and Müller, Jennifer and Ernst, Sissy-Josefina and Peters, Christoph}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {dempub itegpub pub_cpe pub_mli pub_ser}, title = {Take the Wheel - Technology-driven Change in the Energy Sector}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Müller, Jennifer %A Ernst, Sissy-Josefina %A Peters, Christoph %B International Conference on Information Systems (ICIS) %D 2019 %T Take the Wheel - Technology-driven Change in the Energy Sector %U https://aisel.aisnet.org/icis2019/learning_environ/learning_environ/1/
Li, M. M.; Peters, C.; … Leimeister, J. M. (2019): Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach. INFORMS International Conference on Service Science (ICSS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {To make a fundamental shift towards value orientation, manufacturing companies strategically move to integrate services into their portfolio. While manufacturing firms rely on production information systems as the backbone of their operations, these systems are based on product structure models (e.g., bill of materials). This poses a problem because services do not adhere to the goods-dominant perspective of product structures. To solve this divide, this paper proposes an integrative mathematical model for both production systems and service systems. This model draws upon concepts of service-dominant logic and is based on hypergraph theory. To illustrate that the production structure model includes both product structures and process structures, we further demonstrate that the production structure model can be transformed into either. Therefore, our theoretical contribution lies in introducing a structural model for production systems that is compatible with structures of a service system model. For practice, this model enables the development of production information systems that can plan and control products, services and hybrids.}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {Modeling Service_Modeling Service_System_Graph Service_System_Modeling Service_Systems Service_Systems_Engineering dempub hypergraph itegpub pub_cpe pub_jml pub_mli}, number = 2, title = {Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2019 %N 2 %T Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach %U http://pubs.wi-kassel.de/wp-content/uploads/2019/08/JML_742.pdf %X To make a fundamental shift towards value orientation, manufacturing companies strategically move to integrate services into their portfolio. While manufacturing firms rely on production information systems as the backbone of their operations, these systems are based on product structure models (e.g., bill of materials). This poses a problem because services do not adhere to the goods-dominant perspective of product structures. To solve this divide, this paper proposes an integrative mathematical model for both production systems and service systems. This model draws upon concepts of service-dominant logic and is based on hypergraph theory. To illustrate that the production structure model includes both product structures and process structures, we further demonstrate that the production structure model can be transformed into either. Therefore, our theoretical contribution lies in introducing a structural model for production systems that is compatible with structures of a service system model. For practice, this model enables the development of production information systems that can plan and control products, services and hybrids.
Li, M. M.; … Peters, C. (2019): From Service Systems Engineering to Service Innovation - A Modeling Approach. European Conference on Information Systems (ECIS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Due to the advent of digitization, service innovation has become even more important for both business and service research alike. Current service systems engineering approaches have employed a recombinant perspective that follows innovation mechanisms to leverage existing company resources for new service innovations. Employing these innovation mechanisms is still challenging, since there is little support on how to structure and identify these mechanisms. We propose a model-based service system engineering approach to structure existing resources into one formal model, enabling the formalization of service innovation mechanisms. The formalized service innovation mechanisms allow for a graphical illustration and enable future research to apply functions to analyze how innovation impacts entire or specific parts of service systems. Furthermore, the mathematical model enables an object-oriented value-driven perspective on service systems and is basis for graphical software tools. We contribute to literature by formalizing service innovations and its mechanisms in the context of service systems and by combining concepts of service innovation and service systems engineering. We do so by a) formalizing service innovation mechanisms and b) demonstrating the application of formal service innovations along one specific software implementation case. For practice, the service system model can with simulating the effects of service innovations.}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {dempub innovation_management itegpub operational_service_systems pub_cpe pub_mli service_innovation service_science service_system_model service_systems service_systems_modelling}, title = {From Service Systems Engineering to Service Innovation - A Modeling Approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %D 2019 %T From Service Systems Engineering to Service Innovation - A Modeling Approach %U https://aisel.aisnet.org/ecis2019_rp/174/ %X Due to the advent of digitization, service innovation has become even more important for both business and service research alike. Current service systems engineering approaches have employed a recombinant perspective that follows innovation mechanisms to leverage existing company resources for new service innovations. Employing these innovation mechanisms is still challenging, since there is little support on how to structure and identify these mechanisms. We propose a model-based service system engineering approach to structure existing resources into one formal model, enabling the formalization of service innovation mechanisms. The formalized service innovation mechanisms allow for a graphical illustration and enable future research to apply functions to analyze how innovation impacts entire or specific parts of service systems. Furthermore, the mathematical model enables an object-oriented value-driven perspective on service systems and is basis for graphical software tools. We contribute to literature by formalizing service innovations and its mechanisms in the context of service systems and by combining concepts of service innovation and service systems engineering. We do so by a) formalizing service innovation mechanisms and b) demonstrating the application of formal service innovations along one specific software implementation case. For practice, the service system model can with simulating the effects of service innovations.
Industrie Norm 33453, D. (DIN SPEC 33453) Development of digital service systems. Entwicklung digitaler Dienstleistungssysteme. (2019). Beuth publishing DIN.
[ BibTeX ] [ EndNote ] [ URL ]
 
@standard{ls_leimeister, author = {Industrie Norm 33453, Deutsche}, keywords = {dempub itegpub pub_mli}, publisher = {Beuth publishing DIN}, title = {(DIN SPEC 33453) Development of digital service systems. Entwicklung digitaler Dienstleistungssysteme}, year = 2019 }
%0 Generic %1 ls_leimeister %A Industrie Norm 33453, Deutsche %D 2019 %I Beuth publishing DIN %T (DIN SPEC 33453) Development of digital service systems. Entwicklung digitaler Dienstleistungssysteme %U https://www.beuth.de/de/technische-regel/din-spec-33453/310511528

2018

Dellermann, D.; Lipusch, N.; … Li, M. (2018): Combining Humans and Machine Learning: A Novel Approach for Evaluating Crowdsourcing Contributions in Idea Contests. Multikonferenz Wirtschaftsinformatik (MKWI).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {The creative potential from innovative contributions of the crowd constitutes some critical challenges. The quantity of contributions and the resource demands to identify valuable ideas is high and remains challenging for firms that apply open innovation initiatives. To solve these problems, research on algorithmic approaches proved to be a valuable way by identifying metrics to distinguish between high and low-quality ideas. However, such filtering approaches always risk missing promising ideas by classifying good ideas as bad ones. In response, organizations have turned to the crowd to not just for generating ideas but also to evaluate them to filter high quality contributions. However, such crowd-based filtering approaches tend to perform poorly in practice as they make unrealistic demands on the crowd. We, therefore, conduct a design science research project to provide prescriptive knowledge on how to combine machine learning techniques with crowd evaluation to adaptively assign humans to ideas.}, author = {Dellermann, Dominik and Lipusch, Nikolaus and Li, Mahei}, booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI)}, keywords = {Crowdsourcing Hybrid_Intelligence Idea_Evaluation Latent_Drichilet_Allocation Machine_Learning dempub itegpub pub_dde pub_mli pub_nli}, title = {Combining Humans and Machine Learning: A Novel Approach for Evaluating Crowdsourcing Contributions in Idea Contests}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Dellermann, Dominik %A Lipusch, Nikolaus %A Li, Mahei %B Multikonferenz Wirtschaftsinformatik (MKWI) %D 2018 %T Combining Humans and Machine Learning: A Novel Approach for Evaluating Crowdsourcing Contributions in Idea Contests %U http://pubs.wi-kassel.de/wp-content/uploads/2018/03/JML_679.pdf %X The creative potential from innovative contributions of the crowd constitutes some critical challenges. The quantity of contributions and the resource demands to identify valuable ideas is high and remains challenging for firms that apply open innovation initiatives. To solve these problems, research on algorithmic approaches proved to be a valuable way by identifying metrics to distinguish between high and low-quality ideas. However, such filtering approaches always risk missing promising ideas by classifying good ideas as bad ones. In response, organizations have turned to the crowd to not just for generating ideas but also to evaluate them to filter high quality contributions. However, such crowd-based filtering approaches tend to perform poorly in practice as they make unrealistic demands on the crowd. We, therefore, conduct a design science research project to provide prescriptive knowledge on how to combine machine learning techniques with crowd evaluation to adaptively assign humans to ideas.
Li, M. M.; Billert, M. S.; Dellermann, D.; Peters, C.; … Leimeister, J. M. (2018): Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung. Meyer, K., Klingner, S. & Zinke, C. (Reds), Service Engineering (bll 133–149). Wiesbaden, Germany: Springer Fachmedien.
[ BibTeX ] [ EndNote ] [ URL ]
 
@incollection{ls_leimeister, address = {Wiesbaden, Germany}, author = {Li, Mahei Manhai and Billert, Matthias Simon and Dellermann, Dominik and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Service Engineering}, editor = {Meyer, Kyrill and Klingner, Stephan and Zinke, Christian}, keywords = {Software crowd crowd-based dempub itegpub pub_cpe pub_dde pub_jml pub_mbi pub_mli support}, pages = {133-149}, publisher = {Springer Fachmedien}, title = {Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung}, year = 2018 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Billert, Matthias Simon %A Dellermann, Dominik %A Peters, Christoph %A Leimeister, Jan Marco %B Service Engineering %C Wiesbaden, Germany %D 2018 %E Meyer, Kyrill %E Klingner, Stephan %E Zinke, Christian %I Springer Fachmedien %P 133-149 %R 10.1007/978-3-658-20905-6_9 %T Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung %U https://www.springer.com/us/book/9783658209049 %@ 978-3-658-20905-6
Billert, M. S.; Li, M. M.; Persch, J. M.; Peters, C.; … Leimeister, J. M. (2018): Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte. Arnold, C. & Knödler, H. (Reds), Die informatisierte Service-Ökonomie (Vol 1, bll 297–308). Wiesbaden, Hessen: Springer Gabler.
[ BibTeX ] [ EndNote ] [ URL ]
 
@incollection{ls_leimeister, address = {Wiesbaden, Hessen}, author = {Billert, Matthias Simon and Li, Mahei Manhai and Persch, Jan Martin and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Die informatisierte Service-Ökonomie}, editor = {Arnold, Christian and Knödler, Hermann}, keywords = {Bürger Bürgerportal Citizen Dienstleistungssystem Service_Engineering Service_Systems Serviceportal Smart_City dempub itegpub pub_cpe pub_jml pub_jpe pub_mbi pub_mli}, pages = {297-308}, publisher = {Springer Gabler}, title = {Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte}, volume = 1, year = 2018 }
%0 Book Section %1 ls_leimeister %A Billert, Matthias Simon %A Li, Mahei Manhai %A Persch, Jan Martin %A Peters, Christoph %A Leimeister, Jan Marco %B Die informatisierte Service-Ökonomie %C Wiesbaden, Hessen %D 2018 %E Arnold, Christian %E Knödler, Hermann %I Springer Gabler %P 297-308 %R 10.1007/978-3-658-21528-6 %T Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte %U https://doi.org/10.1007/978-3-658-21528-6_14 %V 1 %@ 978-3-658-21528-6
Li, M. M.; Peters, C.; Ernst, S.-J.; … Leimeister, J. M. (2018): Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling. INFORMS International Conference on Service Science (ICSS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, author = {Li, Mahei Manhai and Peters, Christoph and Ernst, Sissy-Josefina and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {Modeling Service_Modeling Service_System_Graph Service_System_Modeling Service_Systems Service_Systems_Engineering hypergraph itegpub pub_cpe pub_jml pub_mli pub_ser}, title = {Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Ernst, Sissy-Josefina %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2018 %T Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_723.pdf
Li, M. M.; … Peters, C. (2018): Reconceptualizing Service Systems – Introducing Service System Graphs. International Conference on Information Systems (ICIS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {Service_systems_engineering conceptual_modeling dempub itegpub operational_service_systems pub_cpe pub_mli service_science service_systems service_systems_modeling systems_thinking}, month = {dec}, title = {Reconceptualizing Service Systems – Introducing Service System Graphs}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B International Conference on Information Systems (ICIS) %D 2018 %T Reconceptualizing Service Systems – Introducing Service System Graphs %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_720.pdf %X Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
Li, M. M.; Peters, C.; … Leimeister, J. M. (2018): A Hypergraph-based Modeling Approach for Service Systems. INFORMS International Conference on Service Science (ICSS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {Modeling Service_Modeling Service_System_Graph Service_System_Modeling Service_Systems Service_Systems_Engineering dempub hypergraph itegpub pub_cpe pub_jml pub_mli}, title = {A Hypergraph-based Modeling Approach for Service Systems}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2018 %T A Hypergraph-based Modeling Approach for Service Systems %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_721.pdf %X Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
Li, M. M.; Peters, C.; … Leimeister, J. M. (2018): Dynamic Solutions in Service Systems. AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS).
[ BibTeX ] [ EndNote ]
 
@inproceedings{ls_leimeister, abstract = {With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically. Keywords: Service operations, operationalizing}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS)}, keywords = {Modeling Service_Modeling Service_Operations Service_System_Graph Service_System_Modeling Service_System_Operationalization Service_Systems Service_Systems_Engineering hypergraph itegpub pub_cpe pub_jml pub_mli}, title = {Dynamic Solutions in Service Systems}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS) %D 2018 %T Dynamic Solutions in Service Systems %X With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically. Keywords: Service operations, operationalizing
Li, M. M. (2018): A service system modelling approach. International Conference on Exporing Service Science (IESS).
[ BibTeX ] [ EndNote ]
 
@inproceedings{ls_leimeister, author = {Li, Mahei Manhai}, booktitle = {International Conference on Exporing Service Science (IESS)}, keywords = {dempub itegpub pub_mli}, month = {sep}, title = {A service system modelling approach}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %B International Conference on Exporing Service Science (IESS) %D 2018 %T A service system modelling approach

2017

Li, M. M.; Peters, C.; … Leimeister, J. M. (2017): Designing a peer-based support system to support shakedown. International Conference on Information Systems (ICIS). Seoul, South Korea.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, address = {Seoul, South Korea}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {conf conf_rip dempub design itegpub peer peer_based peer_support pub_cpe pub_jml pub_mli support_system}, title = {Designing a peer-based support system to support shakedown}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Seoul, South Korea %D 2017 %T Designing a peer-based support system to support shakedown %U http://pubs.wi-kassel.de/wp-content/uploads/2017/12/JML_670.pdf
Mrass, V.; Li, M. M.; … Peters, C. (2017): Towards a taxonomy of digital work. European Conference on Information Systems (ECIS). Guimarães, Portugal.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, address = {Guimarães, Portugal}, author = {Mrass, Volkmar and Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {Digital_Work Digital_Work_Tools Digitization Taxonomy conf conf_rip itegpub pub_cpe pub_mli pub_vmr}, title = {Towards a taxonomy of digital work}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %C Guimarães, Portugal %D 2017 %T Towards a taxonomy of digital work %U http://pubs.wi-kassel.de/wp-content/uploads/2017/10/JML_633.pdf
Kogga, D.; Krawietz, N.; Cevik, F.; Brandau, S.; … Li, M. M. (2017): Design Prinzipien für Microlearning Crowdsourcing-Systeme - Konzept für audiovisuelle Mediengestaltung. Leimeister, J. M. & Brenner, W. (Reds), 13th International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, address = {St. Gallen, Switzerland}, author = {Kogga, Damian and Krawietz, Nicole and Cevik, Fatih and Brandau, Sven and Li, Mahei Manhai}, booktitle = {13th International Conference on Wirtschaftsinformatik (WI)}, editor = {Leimeister, Jan Marco and Brenner, Walter}, keywords = {Crowdsourcing Design_Science_Research Kommunikation cognitive_load conf conf_full itegpub pub_jml pub_mli}, title = {Design Prinzipien für Microlearning Crowdsourcing-Systeme - Konzept für audiovisuelle Mediengestaltung}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Kogga, Damian %A Krawietz, Nicole %A Cevik, Fatih %A Brandau, Sven %A Li, Mahei Manhai %B 13th International Conference on Wirtschaftsinformatik (WI) %C St. Gallen, Switzerland %D 2017 %E Leimeister, Jan Marco %E Brenner, Walter %T Design Prinzipien für Microlearning Crowdsourcing-Systeme - Konzept für audiovisuelle Mediengestaltung %U http://pubs.wi-kassel.de/wp-content/uploads/2017/02/JML_605.pdf

2016

Li, M. M.; Peters, C.; … Leimeister, J. M. (2016): Digitale Service-Systeme. Gassmann, O. & Sutter, P. (Reds), Digitale Transformation im Unternehmen gestalten (bll 29–38). München: Carl Hanser Verlag.
[ BibTeX ] [ EndNote ] [ URL ]
 
@incollection{ls_leimeister, address = {München}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Digitale Transformation im Unternehmen gestalten}, editor = {Gassmann, Oliver and Sutter, Philipp}, keywords = {dempub digital_services digital_transformation itegpub pub_cpe pub_jml pub_mli service_systems service_systems_engineering}, pages = {29-38}, publisher = {Carl Hanser Verlag}, title = {Digitale Service-Systeme}, year = 2016 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B Digitale Transformation im Unternehmen gestalten %C München %D 2016 %E Gassmann, Oliver %E Sutter, Philipp %I Carl Hanser Verlag %P 29-38 %T Digitale Service-Systeme %U http://pubs.wi-kassel.de/wp-content/uploads/2016/11/JML_589.pdf
Li, M. M.; … Peters, C. (2016): Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change. European Conference on Information Systems (ECIS). Istanbul, Turkey.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, address = {Istanbul, Turkey}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {dempub design_science_research itegpub pub_cpe pub_mli service_systems_engineering shakedown_phase technochange user-generated_services}, title = {Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %C Istanbul, Turkey %D 2016 %T Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change %U http://pubs.wi-kassel.de/wp-content/uploads/2016/07/JML_556.pdf
Ernst, S.-J.; Janson, A.; Li, M.; Peters, C.; … Söllner, M. (2016): IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China. Multikonferenz Wirtschaftsinformatik (MKWI). Ilmenau.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, address = {Ilmenau}, author = {Ernst, Sissy-Josefina and Janson, Andreas and Li, Mahei and Peters, Christoph and Söllner, Matthias}, booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI)}, keywords = {Kultur Kultursensitives_Design Mobile_Learning Service_Systems_Engineering itegpub pub_aja pub_cpe pub_mli pub_msö pub_ser}, title = {IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Ernst, Sissy-Josefina %A Janson, Andreas %A Li, Mahei %A Peters, Christoph %A Söllner, Matthias %B Multikonferenz Wirtschaftsinformatik (MKWI) %C Ilmenau %D 2016 %T IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China %U http://pubs.wi-kassel.de/wp-content/uploads/2016/07/JML_554.pdf

2013

Gaß, O.; Mädche, A.; Biegel, H.; … Li, M. (2013): Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise Context. Design Science Research in Information Systems and Technology (DESRIST). Helsinki, Finland.
[ BibTeX ] [ EndNote ]
 
@inproceedings{ls_leimeister, address = {Helsinki, Finland}, author = {Gaß, Oliver and Mädche, Alexander and Biegel, Harald and Li, Mahei}, booktitle = {Design Science Research in Information Systems and Technology (DESRIST)}, keywords = {pub_mli}, title = {Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise Context}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Gaß, Oliver %A Mädche, Alexander %A Biegel, Harald %A Li, Mahei %B Design Science Research in Information Systems and Technology (DESRIST) %C Helsinki, Finland %D 2013 %T Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise Context