Dr. rer. pol. Mahei Li

Forschungsgruppenleiter

Telefon: +49 561 804-6046
E-Mail: mahei.li[at]uni-kassel[dot]de

Website: https://www.maheili.de/

Standort: Pfannkuchstraße 1
34121 Kassel

Raum: ITeG, 1160, 1. Etage

Sprechstunde: Mi, 13:00-14:00 Anmeldung per E-Mail erforderlich. Weitere Termine nach Vereinbarung.

Lebenslauf

Ausbildung

Studium Wirtschaftsinformatik (M.Sc.) an der Universität Mannheim

Thema der Abschlussarbeit: „Turning a Cultural Startup into a European Success: Designing a Customer Relationship Management System for the Paris National Opera“

Auslandssemester an der National Taiwan University (NTU)

Studium der Wirtschaftsinformatik (B.Sc.) an der Universität Mannheim

Thema der Abschlussarbeit: „An empirical Study on the Determinants of IT Business Value in Customer Relationship Management“

Arbeitserfahrung

Praktikum im Bereich PMO- Senacor Technologies AG, München

Auslandspraktikum im Bereich Sales (Public Sector) - IBM Greater China Group, China, Beijing

Praktikum im Bereich Qualitätsmanagement und IT - Friatec AG, Mannheim

Mitglied der studentischen Beratung INTEGRA e.V. an der Universität Mannheim

Diverse Studienprojekte, mitunter Prototyping eines Risk Management Systems in Kooperation mit der BASF SE und eines Operational BI Forecasting (Retail) Systems am Business Information Technology Institute (BIT)

Forschungsinteressen

Service Science, Service Engineering, Methoden-Engineering
Geschäftsmodelle, Co-creation of Value und Service Modellierung & Beschreibungssprachen
Wertegenerierung von Business Intelligence und Business Analytics
Process Science und Process Mining
Produktionsplanung und Steuerung (PPS)
Produktionssysteme
Konzeptionalisierung und Entwicklung des Service System Modeling Graph für Produktsysteme und Servicesysteme auf Basis von Hypergraphen (ein vereinfachtes Erklärvideo ist hier zu finden)

Auszeichnungen

Distinguished Recognition Award for Service Innovation verliehen durch International Society of Service Innovation (ISSIP 2022)
Best Conference Reviewer verliehen durch die European Conference on Information Systems 2021 (ECIS 2021)
Best Industry Studies Paper Award (5. Platz) verliehen durch International Society of Service Innovation Professionals (ISSIP 2020)
Best Paper Award (3. Platz) verliehen durch INFORMS International Conference on Service Science 2019 (INFORMS ICSS2019)
Best Paper Award “Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen" at Digivation
Best Paper Award Nominierung für die 53. Hawaii International Conference on System Sciences (HICSS 2020)
Most Innovative Paper Award Nominierung für die International Conference on Information Systems 2017 (ICIS 2017)
Best Student Paper Award Nominierung für die International Business Informatics Congress 2017 (WI-2017) – Betreuer
Teilnehmer des Doctoral Consortiums der European Conference on Information Systems (ECIS) 2019, Stockholm, Schweden
Teilnehmer Doctoral Consortiums des Workshop on Information Technologies and Systems (WITS) 2019, Munich, Deutschland
Teilnehmer Doctoral Consortiums der International Conference on Exploring Service Science (IESS 1.8) 2018, Karlsruhe, Deutschland

Review Aktivitäten

European Conference on Information Systems (ECIS)
International Conference on Information Systems (ICIS)
MKWI (Multikonferenz Wirtschaftsinformatik)
DESRIST (Conference on Design Science Research in Information Systems and Technology)
ICServ (International Conference on Serviceology)

Mitgliedschaften und Aktivitäten in Gremien

Association for Information Systems (AIS)
Forschungsnetzwerk FOKUS:SE
DIN SPEC 33453 "Entwicklung digitaler Dienstleisungssysteme"
Institute for Operations Research and the Management Sciences (INFORMS)
AIS Special Interest Group Service (SIG SVC)
Gesellschaft für Informatik (GI)

Publikationen

2023[ to top ]

Karst, F. S.; Li, M. M. & Leimeister, J. M. (2023):Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud DetectionInternational Conference on Design Science Research in Information Systems and Technology (DESRIST). Pretoria, South Africa.
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@inproceedings{ls_leimeister, abstract = {Financial fraud has a severe impact on the general population. While financial institutions have technological capabilities for fraud detection using intelligent AI systems, the delay until they have collected a sufficient size of fraudulent data to train their fraud detection models creates a costly vulnerability. One major challenge for quickly training data lies in the inability to share fraud detection training data with other financial institutions, due to data and privacy regulations. Thus, we create the concept for a data-sharing ecosystem platform that addresses data anonymity concerns by creating synthesized training data based on each institution’s fraud detection training data sets. We rely on the advantages of generative adversarial networks (GAN) to quickly construct a shared dataset for all ecosystem members. Applying design science research, this paper derives design knowledge based on financial fraud detection literature, data sharing between financial institutions, GANs and modular systems theory for the design of a plat-form architecture for data-sharing ecosystems.}, address = {Pretoria, South Africa}, author = {Karst, Fabian Sven and Li, Mahei Manhai and Leimeister, Jan Marco}, booktitle = {International Conference on Design Science Research in Information Systems and Technology (DESRIST)}, keywords = {training_data}, title = {Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud Detection}, year = 2023 }
%0 Conference Paper %1 ls_leimeister %A Karst, Fabian Sven %A Li, Mahei Manhai %A Leimeister, Jan Marco %B International Conference on Design Science Research in Information Systems and Technology (DESRIST) %C Pretoria, South Africa %D 2023 %T Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud Detection %X Financial fraud has a severe impact on the general population. While financial institutions have technological capabilities for fraud detection using intelligent AI systems, the delay until they have collected a sufficient size of fraudulent data to train their fraud detection models creates a costly vulnerability. One major challenge for quickly training data lies in the inability to share fraud detection training data with other financial institutions, due to data and privacy regulations. Thus, we create the concept for a data-sharing ecosystem platform that addresses data anonymity concerns by creating synthesized training data based on each institution’s fraud detection training data sets. We rely on the advantages of generative adversarial networks (GAN) to quickly construct a shared dataset for all ecosystem members. Applying design science research, this paper derives design knowledge based on financial fraud detection literature, data sharing between financial institutions, GANs and modular systems theory for the design of a plat-form architecture for data-sharing ecosystems.
Dickhaut, E.; Li, M. M. & Janson, A. (2023):How Videoconferencing and its Affordances Transformed Teaching in Schools During COVID-19 PandemicHawaii international conference on system sciences (HICSS). Maui, Hawaii.
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@inproceedings{ls_leimeister, abstract = {The COVID-19 pandemic has brought about major changes in digitization in many areas of life and professions. New areas were digitized almost overnight, the school system in Germany was no exception leading to a demand for videoconferencing tools and communication platforms. These technologies have many different functionalities that need to be discovered, explored, and exploited by the user. Given the disruptive events that the COVID pandemic brought to us, this paper aims to shed light on how the dynamics of discovery, exploration, and exploitation unfolds. We use a functional affordance theory perspective to analyze and understand how user learn to use new technologies. To do this, we conducted an exploratory case-study-based research design including interviews with teachers from various schools to analyze how they appropriate new technologies to develop an explanatory theoretical model.}, address = {Maui, Hawaii}, author = {Dickhaut, Ernestine and Li, Mahei Manhai and Janson, Andreas}, booktitle = {Hawaii international conference on system sciences (HICSS)}, keywords = {pub_mli}, title = {How Videoconferencing and its Affordances Transformed Teaching in Schools During COVID-19 Pandemic}, year = 2023 }
%0 Conference Paper %1 ls_leimeister %A Dickhaut, Ernestine %A Li, Mahei Manhai %A Janson, Andreas %B Hawaii international conference on system sciences (HICSS) %C Maui, Hawaii %D 2023 %T How Videoconferencing and its Affordances Transformed Teaching in Schools During COVID-19 Pandemic %U https://pubs.wi-kassel.de/wp-content/uploads/2023/01/JML_914.pdf %X The COVID-19 pandemic has brought about major changes in digitization in many areas of life and professions. New areas were digitized almost overnight, the school system in Germany was no exception leading to a demand for videoconferencing tools and communication platforms. These technologies have many different functionalities that need to be discovered, explored, and exploited by the user. Given the disruptive events that the COVID pandemic brought to us, this paper aims to shed light on how the dynamics of discovery, exploration, and exploitation unfolds. We use a functional affordance theory perspective to analyze and understand how user learn to use new technologies. To do this, we conducted an exploratory case-study-based research design including interviews with teachers from various schools to analyze how they appropriate new technologies to develop an explanatory theoretical model.
Li, M. M.; Löfflad, D.; Reh, C. & Oeste-Reiß, S. (2023):Towards the design of hybrid intelligence frontline service technologies – A novel human-in-the-loop configuration for human machine interactionsHawaii International Conference on System Sciences (HICSS). Maui, Hawaii.
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@inproceedings{ls_leimeister, address = {Maui, Hawaii}, author = {Li, Mahei Manhai and Löfflad, Denise and Reh, Cornelius and Oeste-Reiß, Sarah}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {pub_soe}, title = {Towards the design of hybrid intelligence frontline service technologies – A novel human-in-the-loop configuration for human machine interactions}, year = 2023 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Löfflad, Denise %A Reh, Cornelius %A Oeste-Reiß, Sarah %B Hawaii International Conference on System Sciences (HICSS) %C Maui, Hawaii %D 2023 %T Towards the design of hybrid intelligence frontline service technologies – A novel human-in-the-loop configuration for human machine interactions %U https://pubs.wi-kassel.de/wp-content/uploads/2023/01/JML_913.pdf

2022[ to top ]

Akmeikina, E.; Eilers, K.; Li, M. M. & Peters, C. (2022):Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior PatternsPacific Asia Conference on Information Systems (PACIS). Taipei/Sidney.
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@inproceedings{ls_leimeister, abstract = {The potentials of artificial intelligence (AI) are manifold and their discussion has gained momentum in research and practice. In the same realm, AI also raises fears among employees of being replaced by AI technologies and, therefore, shying away from using it. Generally, employees want to be empowered to do their job and seek both more responsibility, as well as make their own decisions. In this paper, we conduct a systematic literature review that investigates the current state of the literature on the potential empowering effects of AI-based human-machine behavior. We thus sorted the literature into three behavioral categories: humans shape machine behavior, machines shape human behavior, human-machine co-behavior and crossed them with psychological empowerment dimensions of significance, competence, self-determination, and influence. Our results show corresponding literature streams and provide future research directions in a field that is likely to disrupt the way we work in the future.}, address = {Taipei/Sidney}, author = {Akmeikina, Elisabeth and Eilers, Karen and Li, Mahei Manhai and Peters, Christoph}, booktitle = {Pacific Asia Conference on Information Systems (PACIS)}, keywords = {pub_mli}, title = {Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Akmeikina, Elisabeth %A Eilers, Karen %A Li, Mahei Manhai %A Peters, Christoph %B Pacific Asia Conference on Information Systems (PACIS) %C Taipei/Sidney %D 2022 %T Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns %U http://pubs.wi-kassel.de/wp-content/uploads/2022/08/JML_885.pdf %X The potentials of artificial intelligence (AI) are manifold and their discussion has gained momentum in research and practice. In the same realm, AI also raises fears among employees of being replaced by AI technologies and, therefore, shying away from using it. Generally, employees want to be empowered to do their job and seek both more responsibility, as well as make their own decisions. In this paper, we conduct a systematic literature review that investigates the current state of the literature on the potential empowering effects of AI-based human-machine behavior. We thus sorted the literature into three behavioral categories: humans shape machine behavior, machines shape human behavior, human-machine co-behavior and crossed them with psychological empowerment dimensions of significance, competence, self-determination, and influence. Our results show corresponding literature streams and provide future research directions in a field that is likely to disrupt the way we work in the future.
Schmidt, S. L.; Li, M. M. & Peters, C. (2022):Requirements for an IT Support System based on Hybrid IntelligenceHawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, abstract = {In our digital world, all companies need IT support. The IT support staff is under high pressure solving user-based issues and facing an increase of heterogeneous systems. Hybrid intelligence could solve many issues due to the combination of machine power and the individual strengths of humans. As a part of a bigger design science research project, this paper derives requirements for an IT support system based on hybrid intelligence (ISSHI). 17 requirements from the literature and 21 requirements from 24 indepth interviews with IT support managers and support-agents from three different companies have been derived. These were evaluated and refined with a second interview series of five IT support stakeholders that led to a total of 24 consolidated requirements. Finally, these requirements were used to inform a system architecture for an ISSHI. This architecture shall serve as a foundation for future research directions regarding hybrid intelligence in IT support.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Peters, Christoph}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {requirements_elicitation}, title = {Requirements for an IT Support System based on Hybrid Intelligence}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Peters, Christoph %B Hawaii International Conference on System Sciences (HICSS) %D 2022 %T Requirements for an IT Support System based on Hybrid Intelligence %U https://pubs.wi-kassel.de/wp-content/uploads/2022/01/JML_854.pdf %X In our digital world, all companies need IT support. The IT support staff is under high pressure solving user-based issues and facing an increase of heterogeneous systems. Hybrid intelligence could solve many issues due to the combination of machine power and the individual strengths of humans. As a part of a bigger design science research project, this paper derives requirements for an IT support system based on hybrid intelligence (ISSHI). 17 requirements from the literature and 21 requirements from 24 indepth interviews with IT support managers and support-agents from three different companies have been derived. These were evaluated and refined with a second interview series of five IT support stakeholders that led to a total of 24 consolidated requirements. Finally, these requirements were used to inform a system architecture for an ISSHI. This architecture shall serve as a foundation for future research directions regarding hybrid intelligence in IT support.
Dickhaut, E.; Li, M. M.; Janson, A. & Leimeister, J. M. (2022):The Role of Design Patterns in the Development and Legal Assessment of Lawful TechnologiesElectronic Markets (Electron Markets).
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@article{ls_leimeister, abstract = {Novel technologies such as smart personal assistants integrate digital services into everyday life. These services use personal data to offer personalized services. While they are subject to special data protection regulations at the time of development, there are few guidelines describing the transition from legal requirements to implementation. To reduce risks, services depend on external legal assessments. With developers and legal experts often missing either legal or technical knowledge, the challenge lies in bridging this gap. We observe that design patterns support both developers and legal experts, and we present an approach in which design patterns are leveraged to provide twofold value for both developers and legal experts when dealing with novel technologies. We conducted a revelatory case study for smart personal assistants and scaffolded the case interpretation through cognitive fit theory. On the basis of the findings, we develop a theoretical model to explain and predict the twofold value of design patterns to develop and assess lawful technologies.}, author = {Dickhaut, Ernestine and Li, Mahei Manhai and Janson, Andreas and Leimeister, Jan Marco}, journal = {Electronic Markets (Electron Markets)}, keywords = {pub_mli}, month = {oct}, title = {The Role of Design Patterns in the Development and Legal Assessment of Lawful Technologies}, year = 2022 }
%0 Journal Article %1 ls_leimeister %A Dickhaut, Ernestine %A Li, Mahei Manhai %A Janson, Andreas %A Leimeister, Jan Marco %D 2022 %J Electronic Markets (Electron Markets) %R 10.1007/s12525-022-00597-1 %T The Role of Design Patterns in the Development and Legal Assessment of Lawful Technologies %U https://pubs.wi-kassel.de/wp-content/uploads/2022/10/JML_895.pdf %X Novel technologies such as smart personal assistants integrate digital services into everyday life. These services use personal data to offer personalized services. While they are subject to special data protection regulations at the time of development, there are few guidelines describing the transition from legal requirements to implementation. To reduce risks, services depend on external legal assessments. With developers and legal experts often missing either legal or technical knowledge, the challenge lies in bridging this gap. We observe that design patterns support both developers and legal experts, and we present an approach in which design patterns are leveraged to provide twofold value for both developers and legal experts when dealing with novel technologies. We conducted a revelatory case study for smart personal assistants and scaffolded the case interpretation through cognitive fit theory. On the basis of the findings, we develop a theoretical model to explain and predict the twofold value of design patterns to develop and assess lawful technologies.
Li, M. M. (2022):Theorizing a Service Structure - A Hypergraph-based Modeling Approach and Applications (Press, U. K., Red).
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@phdthesis{li2022theorizing, author = {Li, Mahei Manhai}, editor = {Press, University Kassel}, keywords = {pub_mli}, title = {Theorizing a Service Structure - A Hypergraph-based Modeling Approach and Applications}, year = 2022 }
%0 Thesis %1 li2022theorizing %A Li, Mahei Manhai %D 2022 %E Press, University Kassel %T Theorizing a Service Structure - A Hypergraph-based Modeling Approach and Applications
Li, M. M.; Peters, C.; Poser, M.; Eilers, K. & Elshan, E. (2022):ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobsInternational Conference on Information Systems (ICIS). Copenhagen, Denmark.
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@inproceedings{ls_leimeister, abstract = {Recently, businesses are introducing low-code development platforms (LCDP) that enable employees with little to no development expertise to develop their own systems to improve their work. These so-called business unit developers (BUDs) possess necessary domain knowledge to understand how to use LCDPs to create useful (self-) services. Using job resource demand theory and the job crafting model, we conceptualize that BUDs use of LCDPs can be framed using the theoretical lens of job crafting. Job crafting stems from vocational psychology and provides well-researched positive consequences, such as wellbeing and meaningfulness. Thus, our research objective is to understand how BUDs can use LCDPs to job craft to gain access to positive job crafting consequences. We interviewed 17 experts across three organizations that employ an LDCP for chatbots. Our results suggest that job crafting is a suitable framework for understanding the effects of LCDP use.}, address = {Copenhagen, Denmark}, author = {Li, Mahei Manhai and Peters, Christoph and Poser, Mathis and Eilers, Karen and Elshan, Edona}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {work_system}, title = {ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Poser, Mathis %A Eilers, Karen %A Elshan, Edona %B International Conference on Information Systems (ICIS) %C Copenhagen, Denmark %D 2022 %T ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs %U https://pubs.wi-kassel.de/wp-content/uploads/2023/01/JML_912.pdf %X Recently, businesses are introducing low-code development platforms (LCDP) that enable employees with little to no development expertise to develop their own systems to improve their work. These so-called business unit developers (BUDs) possess necessary domain knowledge to understand how to use LCDPs to create useful (self-) services. Using job resource demand theory and the job crafting model, we conceptualize that BUDs use of LCDPs can be framed using the theoretical lens of job crafting. Job crafting stems from vocational psychology and provides well-researched positive consequences, such as wellbeing and meaningfulness. Thus, our research objective is to understand how BUDs can use LCDPs to job craft to gain access to positive job crafting consequences. We interviewed 17 experts across three organizations that employ an LDCP for chatbots. Our results suggest that job crafting is a suitable framework for understanding the effects of LCDP use.
Schmidt, S.; Langes, B.; Li, M. M.; Peters, C.; Kämpf, T.; Leimeister, J. M. & Boes, A. (2022):Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-ServicesBruhn, M. & Hadwich, K. (Reds), Smart Services (1st ed, Vol 1, bll 253–271). Wiesbaden: Springer Gabler.
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@incollection{ls_leimeister, abstract = {Viele Innovationen aus Forschungs- und Entwicklungsprojekten scheitern in der Praxis, da die Beteiligten nicht von Anfang an bzw. nicht ausreichend involviert werden. Um diesem Problem entgegenzuwirken, bietet sich das Anwenden der LabTeam-Methode an, die im Zuge des Forschungsprojekts HISS entwickelt und erprobt wurde. Diese adressiert das nicht ausreichende Berücksichtigen des Wandels der Arbeit und die mangelhafte Involvierung der Beteiligten. Dieser Beitrag stellt diese Methode dar und stellt handlungsweisende Richtlinien vor.}, address = {Wiesbaden}, author = {Schmidt, Simon and Langes, Barbara and Li, Mahei Manhai and Peters, Christoph and Kämpf, Tobias and Leimeister, Jan Marco and Boes, Andreas}, booktitle = {Smart Services}, edition = 1, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {pub_sls}, pages = {253-271}, publisher = {Springer Gabler}, series = {Forum Dienstleistungsmanagement}, title = {Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services}, volume = 1, year = 2022 }
%0 Book Section %1 ls_leimeister %A Schmidt, Simon %A Langes, Barbara %A Li, Mahei Manhai %A Peters, Christoph %A Kämpf, Tobias %A Leimeister, Jan Marco %A Boes, Andreas %B Smart Services %C Wiesbaden %D 2022 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %P 253-271 %R 10.1007/978-3-658-37344-3_7 %T Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services %V 1 %X Viele Innovationen aus Forschungs- und Entwicklungsprojekten scheitern in der Praxis, da die Beteiligten nicht von Anfang an bzw. nicht ausreichend involviert werden. Um diesem Problem entgegenzuwirken, bietet sich das Anwenden der LabTeam-Methode an, die im Zuge des Forschungsprojekts HISS entwickelt und erprobt wurde. Diese adressiert das nicht ausreichende Berücksichtigen des Wandels der Arbeit und die mangelhafte Involvierung der Beteiligten. Dieser Beitrag stellt diese Methode dar und stellt handlungsweisende Richtlinien vor. %7 1 %@ 978-3-658-37343-6
Reinhard, P.; Li, M. M. & Leimeister, J. M. (2022):Towards an Employee-Centered Design for Human-AI Collaboration: How Work Design Theory Informs the Design of AI SystemsPre-ICIS Workshop on the Changing Nature of Work (SIG 11th CNoW). Copenhagen, Denmark.
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@inproceedings{ls_leimeister, abstract = {IT support is under growing pressure to ensure efficient, flexible, and scalable use of digital technologies (Kumbakara, 2008). As a result, technical support staff is affected by monotonous work and work overload (Schmidt et al., 2022). Our research aims to augment the precarious workplace of support agents with artificial intelligence (AI). To incorporate an employee-centered perspective a priori and ensure positive impacts, we propose a framework for combining work design theory (e.g. Demerouti et al., 2001) and design science theory (Peffers et al., 2007, Niehaves & Ortbach 2016). The advances in AI promise to leverage large potential in optimizing and enhancing service processes and workplaces (Huang & Rust, 2018, de Keyser, 2019). Introducing AI into service processes, imply effects on work characteristics (Larivière et al., 2017). By combining human and artificial intelligence we propose hybrid intelligence (Dellermann et al., 2019) as a suitable solution for mitigating the persistent issues of support workers and the possible negative impacts of AI. To a great extent, IS research emphasizes the implied impacts of AI use in workplaces (Verma & Singh 2022, Wang et al., 2020). As such, work design models are widely used to empirically evaluate the impacts of AI design (Sturm & Peters, 2020), but are rarely utilized to substantiate the design of AI-augmented work systems. Only Poser et al. (2022) and Zschech et al. (2021) recently applied such models. The goal of this paper is to overcome the lack of work design in design science research (DSR) for AI-based systems and to steer the development into desired socio-technological configurations. The here presented work is expected to answer : How can work design theory inform the design of AI-augmented workplaces? [RQ1] How should a hybrid intelligence system be designed to augment IT support agents’ workplaces by incorporating work design theory? [RQ2] To systematically design the integration of AI, we make use of the DSR paradigm (Peffers et al., 2007). We first interview support agents and utilize the organizing move theory of Pentland (1992) and the technical support work theory of Das (2003) to ensure relevance. Based on a review of the IS literature on work design theories, we then derive a preliminary theoretical framework (Paul & Benito, 2018) [RQ1]. The framework represents a kernel theory for the development of meta design requirements. Contributing to the second research question, we design and subsequently evaluate the augmentation based on work-related outcomes [RQ2].}, address = {Copenhagen, Denmark}, author = {Reinhard, Philipp and Li, Mahei Manhai and Leimeister, Jan Marco}, booktitle = {Pre-ICIS Workshop on the Changing Nature of Work (SIG 11th CNoW)}, keywords = {pub_pre}, title = {Towards an Employee-Centered Design for Human-AI Collaboration: How Work Design Theory Informs the Design of AI Systems}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Reinhard, Philipp %A Li, Mahei Manhai %A Leimeister, Jan Marco %B Pre-ICIS Workshop on the Changing Nature of Work (SIG 11th CNoW) %C Copenhagen, Denmark %D 2022 %T Towards an Employee-Centered Design for Human-AI Collaboration: How Work Design Theory Informs the Design of AI Systems %U https://pubs.wi-kassel.de/wp-content/uploads/2023/02/JML_921.pdf %X IT support is under growing pressure to ensure efficient, flexible, and scalable use of digital technologies (Kumbakara, 2008). As a result, technical support staff is affected by monotonous work and work overload (Schmidt et al., 2022). Our research aims to augment the precarious workplace of support agents with artificial intelligence (AI). To incorporate an employee-centered perspective a priori and ensure positive impacts, we propose a framework for combining work design theory (e.g. Demerouti et al., 2001) and design science theory (Peffers et al., 2007, Niehaves & Ortbach 2016). The advances in AI promise to leverage large potential in optimizing and enhancing service processes and workplaces (Huang & Rust, 2018, de Keyser, 2019). Introducing AI into service processes, imply effects on work characteristics (Larivière et al., 2017). By combining human and artificial intelligence we propose hybrid intelligence (Dellermann et al., 2019) as a suitable solution for mitigating the persistent issues of support workers and the possible negative impacts of AI. To a great extent, IS research emphasizes the implied impacts of AI use in workplaces (Verma & Singh 2022, Wang et al., 2020). As such, work design models are widely used to empirically evaluate the impacts of AI design (Sturm & Peters, 2020), but are rarely utilized to substantiate the design of AI-augmented work systems. Only Poser et al. (2022) and Zschech et al. (2021) recently applied such models. The goal of this paper is to overcome the lack of work design in design science research (DSR) for AI-based systems and to steer the development into desired socio-technological configurations. The here presented work is expected to answer : How can work design theory inform the design of AI-augmented workplaces? [RQ1] How should a hybrid intelligence system be designed to augment IT support agents’ workplaces by incorporating work design theory? [RQ2] To systematically design the integration of AI, we make use of the DSR paradigm (Peffers et al., 2007). We first interview support agents and utilize the organizing move theory of Pentland (1992) and the technical support work theory of Das (2003) to ensure relevance. Based on a review of the IS literature on work design theories, we then derive a preliminary theoretical framework (Paul & Benito, 2018) [RQ1]. The framework represents a kernel theory for the development of meta design requirements. Contributing to the second research question, we design and subsequently evaluate the augmentation based on work-related outcomes [RQ2].

2021[ to top ]

Eilers, K. & Li, M. (2021):Sense of Control for Empowerment in Hybrid Intelligence Service SystemsInternational Conference on Information Systems (ICIS). Workshop: Service and Information Systems Research for a Better Future. Austin, Texas, USA.
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@inproceedings{ls_leimeister, address = {Austin, Texas, USA}, author = {Eilers, Karen and Li, Mahei}, booktitle = {International Conference on Information Systems (ICIS). Workshop: Service and Information Systems Research for a Better Future}, keywords = {pub_mli}, title = {Sense of Control for Empowerment in Hybrid Intelligence Service Systems}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Eilers, Karen %A Li, Mahei %B International Conference on Information Systems (ICIS). Workshop: Service and Information Systems Research for a Better Future %C Austin, Texas, USA %D 2021 %T Sense of Control for Empowerment in Hybrid Intelligence Service Systems
Schmidt, S. L.; Li, M. M.; Peters, C. & Leimeister, J. M. (2021):Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-SupportsBruhn, M. & Hadwich, K. (Reds), Künstliche Intelligenz im Dienstleistungsmanagement (Vol Geschäftsmodelle – Serviceinnovationen – Implementierung). Springer Gabler.
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@incollection{ls_leimeister, abstract = {Die Verbindung von menschlicher und künstlicher Intelligenz, die wir hybride Intelligenz (HI) nennen, soll Mitarbeitende im IT-Support entlasten und unterstützen. In diesem Beitrag gestalten wir nutzungszentriert eine HI-basierte Dienstleistung am Beispiel des IT-Supports. Wir beginnen mit einer Problemidentifizierung am Beispiel von drei unterschiedlich groß aufgestellten Unternehmen. Basierend auf diesen identifizierten Herausforderungen des IT-Supports wurden die Interaktionen während der Dienstleistungserbringung zwischen allen Beteiligten (Mitarbeitende, Kund:innen und System) nutzungszentriert neu gestaltet.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Künstliche Intelligenz im Dienstleistungsmanagement}, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {pub_sls}, month = {aug}, publisher = {Springer Gabler}, title = {Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports}, volume = {Geschäftsmodelle – Serviceinnovationen – Implementierung}, year = 2021 }
%0 Book Section %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B Künstliche Intelligenz im Dienstleistungsmanagement %D 2021 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %T Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports %V Geschäftsmodelle – Serviceinnovationen – Implementierung %X Die Verbindung von menschlicher und künstlicher Intelligenz, die wir hybride Intelligenz (HI) nennen, soll Mitarbeitende im IT-Support entlasten und unterstützen. In diesem Beitrag gestalten wir nutzungszentriert eine HI-basierte Dienstleistung am Beispiel des IT-Supports. Wir beginnen mit einer Problemidentifizierung am Beispiel von drei unterschiedlich groß aufgestellten Unternehmen. Basierend auf diesen identifizierten Herausforderungen des IT-Supports wurden die Interaktionen während der Dienstleistungserbringung zwischen allen Beteiligten (Mitarbeitende, Kund:innen und System) nutzungszentriert neu gestaltet. %@ 978-3-658-34324-8
Schmidt, S. L.; Li, M. M.; Weigel, S. & Peters, C. (2021):Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution MaterialInternational Conference on Design Science Research in Information Systems and Technology (DESRIST). Springer.
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@inproceedings{ls_leimeister, abstract = {As more and more business processes are based on IT services the high availability of these processes is dependent on the IT-Support. Thus, making the IT-Support a critical success factor of companies. This paper presents how this department can be supported by providing the staff with domain-specific and high-quality solution material to help employees faster when errors occur. The solution material is based on previously solved tickets because these contain precise domain-specific solutions narrowed down to e.g., specific versions and configurations of hard-/software used in the company. To retrieve the solution material ontologies are used that contain the domain-specific vocabulary needed. Because not all previously solved tickets contain high-quality solution material that helps the staff to fix issues the designed IT-Support system separates lowfrom high-quality solution material. This paper presents (a) theory- and practicalmotivated design requirements that describe the need for automatically retrieved solution material, (b) develops two major design principles to retrieve domainspecific and high-quality solution material, and (c) evaluates the instantiations of them as a prototype with organic real-world data. The results show that previously solved tickets of a company can be pre-processed and retrieved to ITSupport staff based on their current queries.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Weigel, Sascha and Peters, Christoph}, booktitle = {International Conference on Design Science Research in Information Systems and Technology (DESRIST)}, keywords = {pub_swe}, month = {aug}, publisher = {Springer}, title = {Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Weigel, Sascha %A Peters, Christoph %B International Conference on Design Science Research in Information Systems and Technology (DESRIST) %D 2021 %I Springer %T Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material %U https://pubs.wi-kassel.de/wp-content/uploads/2022/01/JML_855.pdf %X As more and more business processes are based on IT services the high availability of these processes is dependent on the IT-Support. Thus, making the IT-Support a critical success factor of companies. This paper presents how this department can be supported by providing the staff with domain-specific and high-quality solution material to help employees faster when errors occur. The solution material is based on previously solved tickets because these contain precise domain-specific solutions narrowed down to e.g., specific versions and configurations of hard-/software used in the company. To retrieve the solution material ontologies are used that contain the domain-specific vocabulary needed. Because not all previously solved tickets contain high-quality solution material that helps the staff to fix issues the designed IT-Support system separates lowfrom high-quality solution material. This paper presents (a) theory- and practicalmotivated design requirements that describe the need for automatically retrieved solution material, (b) develops two major design principles to retrieve domainspecific and high-quality solution material, and (c) evaluates the instantiations of them as a prototype with organic real-world data. The results show that previously solved tickets of a company can be pre-processed and retrieved to ITSupport staff based on their current queries.
Peters, C.; Schmidt, S.; Li, M. & Leimeister, J. M. (2021):Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwertenService Today, Ausgabe/Nummer: 1/21, Vol. 35, Erscheinungsjahr/Year: 2021. bll 66–67.
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@article{ls_leimeister, author = {Peters, Christoph and Schmidt, Simon and Li, Mahei and Leimeister, Jan Marco}, editor = {e.V. (KVD), Kundendienst-Verband Deutschland}, journal = {Service Today}, keywords = {pub_sls}, month = {feb}, number = {1/21}, pages = {66-67}, title = {Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten}, volume = 35, year = 2021 }
%0 Journal Article %1 ls_leimeister %A Peters, Christoph %A Schmidt, Simon %A Li, Mahei %A Leimeister, Jan Marco %D 2021 %E e.V. (KVD), Kundendienst-Verband Deutschland %J Service Today %N 1/21 %P 66-67 %T Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten %U http://pubs.wi-kassel.de/wp-content/uploads/2021/03/JML_816.pdf %V 35
Dickhaut, E.; Li, M. M.; Janson, A. & Leimeister, J. M. (2021):Developing Lawful Technologies – A Revelatory Case Study on Design PatternsHawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, abstract = {Higher legal standards regarding the data protection of individuals, such as the European General Data Protection Regulation, increase the pressure on developing lawful systems. In the development of technologies, not only developers are involved. It also requires knowledge from other stakeholders, such as legal experts, that lack technical knowledge but are required to understand IT artifacts. We see two strings that can benefit from the use of design patterns: first, the well-known use of design patterns to support developers in case of recurring problems. Second, we see potential that legal experts, who have to interact with and understand complicated, novel technologies, benefit from the same patterns. We conduct a revelatory case study using design patterns to develop and assess a smart learning assistant. We scaffolded the case interpretation through the human-centered view of socio-materiality and provide contributions concerning the use of design patterns in the development and assessment of lawful technologies.}, author = {Dickhaut, Ernestine and Li, Mahei Manhai and Janson, Andreas and Leimeister, Jan Marco}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {pub_mli}, title = {Developing Lawful Technologies – A Revelatory Case Study on Design Patterns}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Dickhaut, Ernestine %A Li, Mahei Manhai %A Janson, Andreas %A Leimeister, Jan Marco %B Hawaii International Conference on System Sciences (HICSS) %D 2021 %T Developing Lawful Technologies – A Revelatory Case Study on Design Patterns %U http://pubs.wi-kassel.de/wp-content/uploads/2021/01/JML_804.pdf %X Higher legal standards regarding the data protection of individuals, such as the European General Data Protection Regulation, increase the pressure on developing lawful systems. In the development of technologies, not only developers are involved. It also requires knowledge from other stakeholders, such as legal experts, that lack technical knowledge but are required to understand IT artifacts. We see two strings that can benefit from the use of design patterns: first, the well-known use of design patterns to support developers in case of recurring problems. Second, we see potential that legal experts, who have to interact with and understand complicated, novel technologies, benefit from the same patterns. We conduct a revelatory case study using design patterns to develop and assess a smart learning assistant. We scaffolded the case interpretation through the human-centered view of socio-materiality and provide contributions concerning the use of design patterns in the development and assessment of lawful technologies.

2020[ to top ]

Grotherr, C.; Li, M.; Schymanietz, M.; Fritzsche, A.; Semmann, M.; Peters, C.; Böhmann, T.; Leimeister, J. M. & Möslein, K. M. (2020):Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielenDienstleistungsinnovationen durch Digitalisierung (bll 277–325). Berlin/Heidelberg, Germany: Springer Gabler.
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@incollection{ls_leimeister, abstract = {In Zeiten der Digitalisierung nimmt Informationstechnologie eine Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die Softwareeinführung das Risiko mit sich, den intendierten Nutzen nicht zu realisieren. Durch eine Dienstleistungssystem-Perspektive erscheint die Einbindung der Nutzer in die Softwareeinführung ein vielversprechender Ansatz. Das Ziel des Projektes ExTEND – Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen ist es daher, Nutzer in die Softwareeinführung nach dem Leitbild „Dienstleistungen von Nutzern für Nutzer“ zu befähigen, aktiv einen Beitrag zu der Gestaltung der Arbeitsumgebung zu leisten. Hieraus resultieren IT-gestützte Servicebausteine, in denen Nutzer sich gegenseitige Hilfestellungen geben und Handlungsalternativen in der Softwareeinführung aufzeigen. Durch ein Pilotierungsvorgehen werden die Servicebausteine in drei Anwendungsfeldern entwickelt und pilotiert. Hieraus resultiert evidenzbasiertes Gestaltungswissen für die Entwicklung von nutzergenerierten Dienstleistungen. Darüber hinaus wird ein Mehrebenenmodell für die Gestaltung von Dienstleistungssystemen vorgestellt, welches die Entwicklung von Dienstleistungssystemen unterstützt und über traditionelle Ansätze des Service Engineerings hinausgeht.}, address = {Berlin/Heidelberg, Germany}, author = {Grotherr, Christian and Li, Mahei and Schymanietz, Martin and Fritzsche, Albrecht and Semmann, Martin and Peters, Christoph and Böhmann, Tilo and Leimeister, Jan Marco and Möslein, Kathrin M.}, booktitle = {Dienstleistungsinnovationen durch Digitalisierung}, keywords = {pub_mli}, month = {oct}, pages = {277-325}, publisher = {Springer Gabler}, title = {Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen}, year = 2020 }
%0 Book Section %1 ls_leimeister %A Grotherr, Christian %A Li, Mahei %A Schymanietz, Martin %A Fritzsche, Albrecht %A Semmann, Martin %A Peters, Christoph %A Böhmann, Tilo %A Leimeister, Jan Marco %A Möslein, Kathrin M. %B Dienstleistungsinnovationen durch Digitalisierung %C Berlin/Heidelberg, Germany %D 2020 %I Springer Gabler %P 277-325 %R 10.1007/978-3-662-62144-8_6 %T Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen %U https://doi.org/10.1007/978-3-662-62144-8_6 %X In Zeiten der Digitalisierung nimmt Informationstechnologie eine Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die Softwareeinführung das Risiko mit sich, den intendierten Nutzen nicht zu realisieren. Durch eine Dienstleistungssystem-Perspektive erscheint die Einbindung der Nutzer in die Softwareeinführung ein vielversprechender Ansatz. Das Ziel des Projektes ExTEND – Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen ist es daher, Nutzer in die Softwareeinführung nach dem Leitbild „Dienstleistungen von Nutzern für Nutzer“ zu befähigen, aktiv einen Beitrag zu der Gestaltung der Arbeitsumgebung zu leisten. Hieraus resultieren IT-gestützte Servicebausteine, in denen Nutzer sich gegenseitige Hilfestellungen geben und Handlungsalternativen in der Softwareeinführung aufzeigen. Durch ein Pilotierungsvorgehen werden die Servicebausteine in drei Anwendungsfeldern entwickelt und pilotiert. Hieraus resultiert evidenzbasiertes Gestaltungswissen für die Entwicklung von nutzergenerierten Dienstleistungen. Darüber hinaus wird ein Mehrebenenmodell für die Gestaltung von Dienstleistungssystemen vorgestellt, welches die Entwicklung von Dienstleistungssystemen unterstützt und über traditionelle Ansätze des Service Engineerings hinausgeht. %@ 978-3-662-62143-1
Li, M. M.; Bronner, E.; Peters, C. & Leimeister, J. M. (2020):Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des SupportBruhn, M. & Hadwich, K. (Reds), Automatisierung und Personalisierung von Dienstleistungen. Wiesbaden, Deutschland: Springer Gabler.
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@incollection{ls_leimeister, abstract = {Der Beitrag beleuchtet Möglichkeiten, wie der zunehmenden Komplexität digitaler Dienstleistungen und den einhergehenden Herausforderungen für den IT-Support mithilfe von künstlicher Intelligenz, begegnet werden kann, um personalisiert Nutzerprobleme durch das Automatisierungspotenzial von Chatbots, lösen zu können. Der Beitrag stellt somit die Grundlagen dar, um theoriegeleitet ein Support-System zu entwickeln, das klassischen Support mit Crowdsupport kombiniert und um einem Chatbot ergänzt. Es werden Potenziale aufgezeigt die Effizienz und Qualität im IT-Support zu erhöhen, IT-Mitarbeitende zu entlasten sowie Mitarbeitenden in die Support-Struktur miteinzubeziehen.}, address = {Wiesbaden, Deutschland}, author = {Li, Mahei Manhei and Bronner, Esther and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Automatisierung und Personalisierung von Dienstleistungen}, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {pub_mli}, publisher = {Springer Gabler}, title = {Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support}, year = 2020 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhei %A Bronner, Esther %A Peters, Christoph %A Leimeister, Jan Marco %B Automatisierung und Personalisierung von Dienstleistungen %C Wiesbaden, Deutschland %D 2020 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %R https://doi.org/10.1007/978-3-658-30168-2_9 %T Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support %X Der Beitrag beleuchtet Möglichkeiten, wie der zunehmenden Komplexität digitaler Dienstleistungen und den einhergehenden Herausforderungen für den IT-Support mithilfe von künstlicher Intelligenz, begegnet werden kann, um personalisiert Nutzerprobleme durch das Automatisierungspotenzial von Chatbots, lösen zu können. Der Beitrag stellt somit die Grundlagen dar, um theoriegeleitet ein Support-System zu entwickeln, das klassischen Support mit Crowdsupport kombiniert und um einem Chatbot ergänzt. Es werden Potenziale aufgezeigt die Effizienz und Qualität im IT-Support zu erhöhen, IT-Mitarbeitende zu entlasten sowie Mitarbeitenden in die Support-Struktur miteinzubeziehen. %@ 978-3-658-30167-5
Li, M. M.; Peters, C. & Leimeister, J. M. (2020):Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System ModelHawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, abstract = {In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, journal = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {show_less}, title = {Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model}, year = 2020 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %D 2020 %J Hawaii International Conference on System Sciences (HICSS) %R 10.24251/HICSS.2020.197 %T Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model %U http://pubs.wi-kassel.de/wp-content/uploads/2020/03/JML_771.pdf %X In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components %@ 978-0-9981331-3-3

2019[ to top ]

Li, M. M.; Peters, C.; Leimeister, J. M. & Zierau, N. (2019):Digitale ServicesystemeGassman, O. & Sutter, P. (Reds), Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten (Zweite., bll 33–41). München: Carl Hanser Verlag GmbH & Co. KG.
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@incollection{ls_leimeister, address = {München}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco and Zierau, Naim}, booktitle = {Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten}, edition = {Zweite}, editor = {Gassman, Oliver and Sutter, Philipp}, keywords = {pub_nzi}, pages = {33-41}, publisher = {Carl Hanser Verlag GmbH & Co. KG}, title = {Digitale Servicesysteme}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %A Zierau, Naim %B Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten %C München %D 2019 %E Gassman, Oliver %E Sutter, Philipp %I Carl Hanser Verlag GmbH & Co. KG %P 33-41 %T Digitale Servicesysteme %7 Zweite %@ 978-3-446-45868-0
Agarwal, N.; Bästlein, M.; Böhmann, T.; Ernst, S.-J.; Fritzsche, A.; Grotherr, C.; Hoffmann, H.; Klemm, P.; Leimeister, J. M.; Li, M. M.; Möslein, K. M.; Peters, C.; Sarpong, B.; Saxe, S.; Schmidt, T.; Schymanietz, M.; Wurfbaum, M. S.; Semmann, M. & Ziegler, D. (2019):Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von OrganisationenDigivation. Springer.
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@incollection{ls_leimeister, author = {Agarwal, Nivedita and Bästlein, Moritz and Böhmann, Tilo and Ernst, Sissy-Josefina and Fritzsche, Albrecht and Grotherr, Christian and Hoffmann, Holger and Klemm, Pablo and Leimeister, Jan Marco and Li, Mahei M. and Möslein, Kathrin M. and Peters, Christoph and Sarpong, Benjamin and Saxe, Sebastian and Schmidt, Thorsten and Schymanietz, Martin and Wurfbaum, Moritz S. and Semmann, Martin and Ziegler, Dirk}, booktitle = {Digivation}, keywords = {pub_ser}, publisher = {Springer}, title = {Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Agarwal, Nivedita %A Bästlein, Moritz %A Böhmann, Tilo %A Ernst, Sissy-Josefina %A Fritzsche, Albrecht %A Grotherr, Christian %A Hoffmann, Holger %A Klemm, Pablo %A Leimeister, Jan Marco %A Li, Mahei M. %A Möslein, Kathrin M. %A Peters, Christoph %A Sarpong, Benjamin %A Saxe, Sebastian %A Schmidt, Thorsten %A Schymanietz, Martin %A Wurfbaum, Moritz S. %A Semmann, Martin %A Ziegler, Dirk %B Digivation %D 2019 %I Springer %T Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen %U https://link.springer.com/chapter/10.1007/978-3-662-59517-6_15
Li, M. M.; Peters, C. & Leimeister, J. M. (2019):Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approachInternational Research Symposium on Advancing Service Research and Practice (QUIS). Karlstad, Sweden.
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@inproceedings{ls_leimeister, abstract = {Business models (BM) have become increasingly important and versatile abstract tools to describe businesses on both, a strategic, as well as operational level (Wirtz et al. 2015). These BMs are used to understand what a business does to remain competitive, strategically (Johnson et al. 2008). Existing research (Johnson et al. 2008; Wirtz et al. 2015) identified the importance of BMs for the success of businesses. Also, practice revealed that financially successful companies ascertain twice the level of importance than less successful companies (IBM, 2007). A BM is a conceptual and structural implementation of a business strategy and the foundation of business processes (Osterwalder and Pigneur, 2002). BMs include a strategy, input factors, processes, with an underlying financial model to ensure the profitability. In recent years BMs have become synonymous with entire companies. Literature shows a heterogeneous abstraction of BMs, sometimes referring to BMs as business unit or products (Wirtz et al. 2015). Service systems literature shows similar structures, with service systems referring to exchanges on an individual level, among business units or entire ecosystems (Chandler and Lusch 2015). We propose that a service systems perspective can systematically model businesses and capture its inherent complexities (Peters et al. 2015). The service business model (SBM) includes (1) the value proposition, which is the firm’s offering to the customer; (2) the value creation and delivery mechanisms, reflecting the value chain; (3) value capture and analysis of the BM and its constituent elements to understand how the firm generates profit. Our model, thus, captures the holistic characteristic of BM, while retaining the detailed information on how the business is constructed. Businesses are confronted with a complex, digitalized world, in which important service innovations are continuously emerging, which need to be designed and linked to the BM of a company, thus addressing the strategy to execution gap (Kaplan and Norton 2009). Typical BM tools, such as the business model canvas (Osterwalder et al. 2005), only provide a descriptive framework for structuring businesses, missing the interrelations of its BM elements. This is important for operational decision makers, who implement new service innovations. In sum, without a SBM that relates the high level strategic information to the detailed operations perspective, BMs only reflect half the picture. Hence, we develop a hypergraph theory-based underlying model for businesses to understand how the business works both from a strategic perspective, as well as from a detailed operational perspective. Our SBM makes value creation visible, relying on a systems perspective linking multi-dimensional input factors with set of activities and actors and thus capturing value proposition, value creation and delivery and value capture mechanisms (Li & Peters 2018). Attached table shows an overview of our SBM, which relies on a formally model (Li et al. 2018). It represents a base structure of businesses and can be used for operational purposes too (e.g.: scheduling, planning and cost analyses) and thus enables a high level strategic perspective to be integrated into the operational perspective, bridging the gap between strategy and execution for successful businesses.}, address = {Karlstad, Sweden}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Research Symposium on Advancing Service Research and Practice (QUIS)}, keywords = {service_object}, title = {Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B International Research Symposium on Advancing Service Research and Practice (QUIS) %C Karlstad, Sweden %D 2019 %T Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach %U http://pubs.wi-kassel.de/wp-content/uploads/2019/06/JML_729.pdf %X Business models (BM) have become increasingly important and versatile abstract tools to describe businesses on both, a strategic, as well as operational level (Wirtz et al. 2015). These BMs are used to understand what a business does to remain competitive, strategically (Johnson et al. 2008). Existing research (Johnson et al. 2008; Wirtz et al. 2015) identified the importance of BMs for the success of businesses. Also, practice revealed that financially successful companies ascertain twice the level of importance than less successful companies (IBM, 2007). A BM is a conceptual and structural implementation of a business strategy and the foundation of business processes (Osterwalder and Pigneur, 2002). BMs include a strategy, input factors, processes, with an underlying financial model to ensure the profitability. In recent years BMs have become synonymous with entire companies. Literature shows a heterogeneous abstraction of BMs, sometimes referring to BMs as business unit or products (Wirtz et al. 2015). Service systems literature shows similar structures, with service systems referring to exchanges on an individual level, among business units or entire ecosystems (Chandler and Lusch 2015). We propose that a service systems perspective can systematically model businesses and capture its inherent complexities (Peters et al. 2015). The service business model (SBM) includes (1) the value proposition, which is the firm’s offering to the customer; (2) the value creation and delivery mechanisms, reflecting the value chain; (3) value capture and analysis of the BM and its constituent elements to understand how the firm generates profit. Our model, thus, captures the holistic characteristic of BM, while retaining the detailed information on how the business is constructed. Businesses are confronted with a complex, digitalized world, in which important service innovations are continuously emerging, which need to be designed and linked to the BM of a company, thus addressing the strategy to execution gap (Kaplan and Norton 2009). Typical BM tools, such as the business model canvas (Osterwalder et al. 2005), only provide a descriptive framework for structuring businesses, missing the interrelations of its BM elements. This is important for operational decision makers, who implement new service innovations. In sum, without a SBM that relates the high level strategic information to the detailed operations perspective, BMs only reflect half the picture. Hence, we develop a hypergraph theory-based underlying model for businesses to understand how the business works both from a strategic perspective, as well as from a detailed operational perspective. Our SBM makes value creation visible, relying on a systems perspective linking multi-dimensional input factors with set of activities and actors and thus capturing value proposition, value creation and delivery and value capture mechanisms (Li & Peters 2018). Attached table shows an overview of our SBM, which relies on a formally model (Li et al. 2018). It represents a base structure of businesses and can be used for operational purposes too (e.g.: scheduling, planning and cost analyses) and thus enables a high level strategic perspective to be integrated into the operational perspective, bridging the gap between strategy and execution for successful businesses.
Li, M. M. & Peters, C. (2019):From Service Systems Engineering to Service Innovation - A Modeling ApproachEuropean Conference on Information Systems (ECIS).
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@inproceedings{ls_leimeister, abstract = {Due to the advent of digitization, service innovation has become even more important for both business and service research alike. Current service systems engineering approaches have employed a recombinant perspective that follows innovation mechanisms to leverage existing company resources for new service innovations. Employing these innovation mechanisms is still challenging, since there is little support on how to structure and identify these mechanisms. We propose a model-based service system engineering approach to structure existing resources into one formal model, enabling the formalization of service innovation mechanisms. The formalized service innovation mechanisms allow for a graphical illustration and enable future research to apply functions to analyze how innovation impacts entire or specific parts of service systems. Furthermore, the mathematical model enables an object-oriented value-driven perspective on service systems and is basis for graphical software tools. We contribute to literature by formalizing service innovations and its mechanisms in the context of service systems and by combining concepts of service innovation and service systems engineering. We do so by a) formalizing service innovation mechanisms and b) demonstrating the application of formal service innovations along one specific software implementation case. For practice, the service system model can with simulating the effects of service innovations.}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {service_systems_modelling}, title = {From Service Systems Engineering to Service Innovation - A Modeling Approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %D 2019 %T From Service Systems Engineering to Service Innovation - A Modeling Approach %U https://aisel.aisnet.org/ecis2019_rp/174/ %X Due to the advent of digitization, service innovation has become even more important for both business and service research alike. Current service systems engineering approaches have employed a recombinant perspective that follows innovation mechanisms to leverage existing company resources for new service innovations. Employing these innovation mechanisms is still challenging, since there is little support on how to structure and identify these mechanisms. We propose a model-based service system engineering approach to structure existing resources into one formal model, enabling the formalization of service innovation mechanisms. The formalized service innovation mechanisms allow for a graphical illustration and enable future research to apply functions to analyze how innovation impacts entire or specific parts of service systems. Furthermore, the mathematical model enables an object-oriented value-driven perspective on service systems and is basis for graphical software tools. We contribute to literature by formalizing service innovations and its mechanisms in the context of service systems and by combining concepts of service innovation and service systems engineering. We do so by a) formalizing service innovation mechanisms and b) demonstrating the application of formal service innovations along one specific software implementation case. For practice, the service system model can with simulating the effects of service innovations.
Li, M. M.; Peters, C. & Leimeister, J. M. (2019):Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling ApproachINFORMS International Conference on Service Science (ICSS).
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@inproceedings{ls_leimeister, abstract = {To make a fundamental shift towards value orientation, manufacturing companies strategically move to integrate services into their portfolio. While manufacturing firms rely on production information systems as the backbone of their operations, these systems are based on product structure models (e.g., bill of materials). This poses a problem because services do not adhere to the goods-dominant perspective of product structures. To solve this divide, this paper proposes an integrative mathematical model for both production systems and service systems. This model draws upon concepts of service-dominant logic and is based on hypergraph theory. To illustrate that the production structure model includes both product structures and process structures, we further demonstrate that the production structure model can be transformed into either. Therefore, our theoretical contribution lies in introducing a structural model for production systems that is compatible with structures of a service system model. For practice, this model enables the development of production information systems that can plan and control products, services and hybrids.}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {pub_mli}, title = {Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2019 %T Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach %U http://pubs.wi-kassel.de/wp-content/uploads/2019/08/JML_742.pdf %X To make a fundamental shift towards value orientation, manufacturing companies strategically move to integrate services into their portfolio. While manufacturing firms rely on production information systems as the backbone of their operations, these systems are based on product structure models (e.g., bill of materials). This poses a problem because services do not adhere to the goods-dominant perspective of product structures. To solve this divide, this paper proposes an integrative mathematical model for both production systems and service systems. This model draws upon concepts of service-dominant logic and is based on hypergraph theory. To illustrate that the production structure model includes both product structures and process structures, we further demonstrate that the production structure model can be transformed into either. Therefore, our theoretical contribution lies in introducing a structural model for production systems that is compatible with structures of a service system model. For practice, this model enables the development of production information systems that can plan and control products, services and hybrids.
Industrie Norm 33453, D.(DIN SPEC 33453) Development of digital service systems. Entwicklung digitaler Dienstleistungssysteme (2019). Beuth publishing DIN.
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@standard{ls_leimeister, author = {Industrie Norm 33453, Deutsche}, keywords = {pub_mli}, publisher = {Beuth publishing DIN}, title = {(DIN SPEC 33453) Development of digital service systems. Entwicklung digitaler Dienstleistungssysteme}, year = 2019 }
%0 Generic %1 ls_leimeister %A Industrie Norm 33453, Deutsche %D 2019 %I Beuth publishing DIN %T (DIN SPEC 33453) Development of digital service systems. Entwicklung digitaler Dienstleistungssysteme %U https://www.beuth.de/de/technische-regel/din-spec-33453/310511528
Li, M. M.; Müller, J.; Ernst, S.-J. & Peters, C. (2019):Take the Wheel - Technology-driven Change in the Energy SectorInternational Conference on Information Systems (ICIS).
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@inproceedings{ls_leimeister, author = {Li, Mahei Manhai and Müller, Jennifer and Ernst, Sissy-Josefina and Peters, Christoph}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {pub_ser}, title = {Take the Wheel - Technology-driven Change in the Energy Sector}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Müller, Jennifer %A Ernst, Sissy-Josefina %A Peters, Christoph %B International Conference on Information Systems (ICIS) %D 2019 %T Take the Wheel - Technology-driven Change in the Energy Sector %U https://aisel.aisnet.org/icis2019/learning_environ/learning_environ/1/

2018[ to top ]

Li, M. M. (2018):A service system modelling approachInternational Conference on Exporing Service Science (IESS).
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@inproceedings{ls_leimeister, author = {Li, Mahei Manhai}, booktitle = {International Conference on Exporing Service Science (IESS)}, keywords = {pub_mli}, month = {sep}, title = {A service system modelling approach}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %B International Conference on Exporing Service Science (IESS) %D 2018 %T A service system modelling approach
Li, M. M.; Peters, C. & Leimeister, J. M. (2018):Dynamic Solutions in Service SystemsAIS SIG SVC Pre-ICIS Workshop (Pre-ICIS).
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@inproceedings{ls_leimeister, abstract = {With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically. Keywords: Service operations, operationalizing}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS)}, keywords = {pub_mli}, title = {Dynamic Solutions in Service Systems}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS) %D 2018 %T Dynamic Solutions in Service Systems %X With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically. Keywords: Service operations, operationalizing
Li, M. M.; Peters, C. & Leimeister, J. M. (2018):A Hypergraph-based Modeling Approach for Service SystemsINFORMS International Conference on Service Science (ICSS).
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@inproceedings{ls_leimeister, abstract = {Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {pub_mli}, title = {A Hypergraph-based Modeling Approach for Service Systems}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2018 %T A Hypergraph-based Modeling Approach for Service Systems %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_721.pdf %X Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
Li, M. M. & Peters, C. (2018):Reconceptualizing Service Systems – Introducing Service System GraphsInternational Conference on Information Systems (ICIS).
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@inproceedings{ls_leimeister, abstract = {Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {systems_thinking}, month = {dec}, title = {Reconceptualizing Service Systems – Introducing Service System Graphs}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B International Conference on Information Systems (ICIS) %D 2018 %T Reconceptualizing Service Systems – Introducing Service System Graphs %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_720.pdf %X Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
Li, M. M.; Billert, M. S.; Dellermann, D.; Peters, C. & Leimeister, J. M. (2018):Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der SoftwareeinführungMeyer, K., Klingner, S. & Zinke, C. (Reds), Service Engineering (bll 133–149). Wiesbaden, Germany: Springer Fachmedien.
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@incollection{ls_leimeister, address = {Wiesbaden, Germany}, author = {Li, Mahei Manhai and Billert, Matthias Simon and Dellermann, Dominik and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Service Engineering}, editor = {Meyer, Kyrill and Klingner, Stephan and Zinke, Christian}, keywords = {support}, pages = {133-149}, publisher = {Springer Fachmedien}, title = {Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung}, year = 2018 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Billert, Matthias Simon %A Dellermann, Dominik %A Peters, Christoph %A Leimeister, Jan Marco %B Service Engineering %C Wiesbaden, Germany %D 2018 %E Meyer, Kyrill %E Klingner, Stephan %E Zinke, Christian %I Springer Fachmedien %P 133-149 %R 10.1007/978-3-658-20905-6_9 %T Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung %U https://www.springer.com/us/book/9783658209049 %@ 978-3-658-20905-6
Billert, M. S.; Li, M. M.; Persch, J. M.; Peters, C. & Leimeister, J. M. (2018):Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und LösungskonzepteArnold, C. & Knödler, H. (Reds), Die informatisierte Service-Ökonomie (Vol 1, bll 297–308). Wiesbaden, Hessen: Springer Gabler.
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@incollection{ls_leimeister, address = {Wiesbaden, Hessen}, author = {Billert, Matthias Simon and Li, Mahei Manhai and Persch, Jan Martin and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Die informatisierte Service-Ökonomie}, editor = {Arnold, Christian and Knödler, Hermann}, keywords = {pub_mli}, pages = {297-308}, publisher = {Springer Gabler}, title = {Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte}, volume = 1, year = 2018 }
%0 Book Section %1 ls_leimeister %A Billert, Matthias Simon %A Li, Mahei Manhai %A Persch, Jan Martin %A Peters, Christoph %A Leimeister, Jan Marco %B Die informatisierte Service-Ökonomie %C Wiesbaden, Hessen %D 2018 %E Arnold, Christian %E Knödler, Hermann %I Springer Gabler %P 297-308 %R 10.1007/978-3-658-21528-6 %T Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte %U https://doi.org/10.1007/978-3-658-21528-6_14 %V 1 %@ 978-3-658-21528-6
Li, M. M.; Peters, C.; Ernst, S.-J. & Leimeister, J. M. (2018):Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based ModelingINFORMS International Conference on Service Science (ICSS).
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@inproceedings{ls_leimeister, author = {Li, Mahei Manhai and Peters, Christoph and Ernst, Sissy-Josefina and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {pub_ser}, title = {Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Ernst, Sissy-Josefina %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2018 %T Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_723.pdf
Dellermann, D.; Lipusch, N. & Li, M. (2018):Combining Humans and Machine Learning: A Novel Approach for Evaluating Crowdsourcing Contributions in Idea ContestsMultikonferenz Wirtschaftsinformatik (MKWI).
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@inproceedings{ls_leimeister, abstract = {The creative potential from innovative contributions of the crowd constitutes some critical challenges. The quantity of contributions and the resource demands to identify valuable ideas is high and remains challenging for firms that apply open innovation initiatives. To solve these problems, research on algorithmic approaches proved to be a valuable way by identifying metrics to distinguish between high and low-quality ideas. However, such filtering approaches always risk missing promising ideas by classifying good ideas as bad ones. In response, organizations have turned to the crowd to not just for generating ideas but also to evaluate them to filter high quality contributions. However, such crowd-based filtering approaches tend to perform poorly in practice as they make unrealistic demands on the crowd. We, therefore, conduct a design science research project to provide prescriptive knowledge on how to combine machine learning techniques with crowd evaluation to adaptively assign humans to ideas.}, author = {Dellermann, Dominik and Lipusch, Nikolaus and Li, Mahei}, booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI)}, keywords = {pub_nli}, title = {Combining Humans and Machine Learning: A Novel Approach for Evaluating Crowdsourcing Contributions in Idea Contests}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Dellermann, Dominik %A Lipusch, Nikolaus %A Li, Mahei %B Multikonferenz Wirtschaftsinformatik (MKWI) %D 2018 %T Combining Humans and Machine Learning: A Novel Approach for Evaluating Crowdsourcing Contributions in Idea Contests %U http://pubs.wi-kassel.de/wp-content/uploads/2018/03/JML_679.pdf %X The creative potential from innovative contributions of the crowd constitutes some critical challenges. The quantity of contributions and the resource demands to identify valuable ideas is high and remains challenging for firms that apply open innovation initiatives. To solve these problems, research on algorithmic approaches proved to be a valuable way by identifying metrics to distinguish between high and low-quality ideas. However, such filtering approaches always risk missing promising ideas by classifying good ideas as bad ones. In response, organizations have turned to the crowd to not just for generating ideas but also to evaluate them to filter high quality contributions. However, such crowd-based filtering approaches tend to perform poorly in practice as they make unrealistic demands on the crowd. We, therefore, conduct a design science research project to provide prescriptive knowledge on how to combine machine learning techniques with crowd evaluation to adaptively assign humans to ideas.

2017[ to top ]

Li, M. M.; Peters, C. & Leimeister, J. M. (2017):Designing a peer-based support system to support shakedownInternational Conference on Information Systems (ICIS). Seoul, South Korea.
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@inproceedings{ls_leimeister, address = {Seoul, South Korea}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {support_system}, title = {Designing a peer-based support system to support shakedown}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Seoul, South Korea %D 2017 %T Designing a peer-based support system to support shakedown %U http://pubs.wi-kassel.de/wp-content/uploads/2017/12/JML_670.pdf
Mrass, V.; Li, M. M. & Peters, C. (2017):Towards a taxonomy of digital workEuropean Conference on Information Systems (ECIS). Guimarães, Portugal.
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@inproceedings{ls_leimeister, address = {Guimarães, Portugal}, author = {Mrass, Volkmar and Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {pub_vmr}, title = {Towards a taxonomy of digital work}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %C Guimarães, Portugal %D 2017 %T Towards a taxonomy of digital work %U http://pubs.wi-kassel.de/wp-content/uploads/2017/10/JML_633.pdf
Kogga, D.; Krawietz, N.; Cevik, F.; Brandau, S. & Li, M. M. (2017):Design Prinzipien für Microlearning Crowdsourcing-Systeme - Konzept für audiovisuelle MediengestaltungLeimeister, J. M. & Brenner, W. (Reds), 13th International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland.
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@inproceedings{ls_leimeister, address = {St. Gallen, Switzerland}, author = {Kogga, Damian and Krawietz, Nicole and Cevik, Fatih and Brandau, Sven and Li, Mahei Manhai}, booktitle = {13th International Conference on Wirtschaftsinformatik (WI)}, editor = {Leimeister, Jan Marco and Brenner, Walter}, keywords = {pub_mli}, title = {Design Prinzipien für Microlearning Crowdsourcing-Systeme - Konzept für audiovisuelle Mediengestaltung}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Kogga, Damian %A Krawietz, Nicole %A Cevik, Fatih %A Brandau, Sven %A Li, Mahei Manhai %B 13th International Conference on Wirtschaftsinformatik (WI) %C St. Gallen, Switzerland %D 2017 %E Leimeister, Jan Marco %E Brenner, Walter %T Design Prinzipien für Microlearning Crowdsourcing-Systeme - Konzept für audiovisuelle Mediengestaltung %U http://pubs.wi-kassel.de/wp-content/uploads/2017/02/JML_605.pdf

2016[ to top ]

Li, M. M.; Peters, C. & Leimeister, J. M. (2016):Digitale Service-SystemeGassmann, O. & Sutter, P. (Reds), Digitale Transformation im Unternehmen gestalten (bll 29–38). München: Carl Hanser Verlag.
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@incollection{ls_leimeister, address = {München}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Digitale Transformation im Unternehmen gestalten}, editor = {Gassmann, Oliver and Sutter, Philipp}, keywords = {service_systems_engineering}, pages = {29-38}, publisher = {Carl Hanser Verlag}, title = {Digitale Service-Systeme}, year = 2016 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B Digitale Transformation im Unternehmen gestalten %C München %D 2016 %E Gassmann, Oliver %E Sutter, Philipp %I Carl Hanser Verlag %P 29-38 %T Digitale Service-Systeme %U http://pubs.wi-kassel.de/wp-content/uploads/2016/11/JML_589.pdf
Li, M. M. & Peters, C. (2016):Mastering Shakedown Through The User: The Need for User-Generated Services In Techno ChangeEuropean Conference on Information Systems (ECIS). Istanbul, Turkey.
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@inproceedings{ls_leimeister, address = {Istanbul, Turkey}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {user-generated_services}, title = {Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %C Istanbul, Turkey %D 2016 %T Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change %U http://pubs.wi-kassel.de/wp-content/uploads/2016/07/JML_556.pdf
Ernst, S.-J.; Janson, A.; Li, M.; Peters, C. & Söllner, M. (2016):IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in ChinaMultikonferenz Wirtschaftsinformatik (MKWI). Ilmenau.
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@inproceedings{ls_leimeister, address = {Ilmenau}, author = {Ernst, Sissy-Josefina and Janson, Andreas and Li, Mahei and Peters, Christoph and Söllner, Matthias}, booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI)}, keywords = {pub_ser}, title = {IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Ernst, Sissy-Josefina %A Janson, Andreas %A Li, Mahei %A Peters, Christoph %A Söllner, Matthias %B Multikonferenz Wirtschaftsinformatik (MKWI) %C Ilmenau %D 2016 %T IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China %U http://pubs.wi-kassel.de/wp-content/uploads/2016/07/JML_554.pdf

2013[ to top ]

Gaß, O.; Mädche, A.; Biegel, H. & Li, M. (2013):Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise ContextDesign Science Research in Information Systems and Technology (DESRIST). Helsinki, Finland.
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@inproceedings{ls_leimeister, address = {Helsinki, Finland}, author = {Gaß, Oliver and Mädche, Alexander and Biegel, Harald and Li, Mahei}, booktitle = {Design Science Research in Information Systems and Technology (DESRIST)}, keywords = {pub_mli}, title = {Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise Context}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Gaß, Oliver %A Mädche, Alexander %A Biegel, Harald %A Li, Mahei %B Design Science Research in Information Systems and Technology (DESRIST) %C Helsinki, Finland %D 2013 %T Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise Context

Dr. rer. pol. Ma­hei Li

Forschungsgruppenleiter

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Publikationen

Dr. rer. pol. Mahei Li