FAQ
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1. i need help with the app installation or registration.
You can find a detailed explanation in the following PDF.
[Instructions for Apple cell phones][Instructions for Android phones]
2 Why does the app need so many access permissions?
The app's access permissions may seem like a lot at first. However, there is a reason for all the permissions: physical activity, for example, is needed to recognize the mode of transport used - for example, walking can be distinguished from cycling. Consent to the authorizations is requested individually so that you have control over what exactly is recorded. Nothing should be recorded without your prior consent.
3. the app does not work for me.
This may be due to the settings you made previously. There may be difficulties with some operating systems. Some smartphone manufacturers interrupt apps that are running in the background. In this case, you can find out how to change the smartphone settings at https://dontkillmyapp.com/ or contact our help center:
mobil-zum-ziel@uni-kassel.de
Phone +49 561 804-3631
Available Mon-Fri 09:00-12:00 and 13:30-16:00
4. the app has not recorded a route, what do I do now?
This sometimes happens. In some cases, routes appear with a delay (i.e. the next day). If this is not the case, you can correct the other routes as best you can and the missing route will not be a problem.
5 I have used the app for 10 days without interruption. What happens now?
Thank you for your effort! You can now continue recording or deactivate it. You can deactivate the recording by tapping on the cogwheel in the top right-hand corner of the app. Move the slider next to Recording to the left. Now no more routes are recorded.
ATTENTION: Please do not delete your account/the app yet. We will download the data of all participants collectively in mid-December, at the end of December you can then also delete the account, before that we would have no data from you if you delete it.
6 When will I receive my €20?
The payout is expected to take place in January 2026. The time delay is due to the fact that participants use the app at different times and will only be paid out after everyone has finished using it.
7. i have another problem!
Please contact the support team:
mobil-zum-ziel@uni-kassel.de
+49 561 804-3631
Available Mon-Fri 09:00-12:00 and 13:30-16:00
8 I have changed my mind: I no longer want to participate and my data should be deleted!
We are sorry to hear that. We will of course comply with your decision and delete your data. To delete your data, please send an e-mail with deletion instructions to Support or call us during the specified times.
Please note that once your data has been deleted, the reward can no longer be paid out, as we no longer have anything!
mobil-zum-ziel@uni-kassel.de
+49 561 804-3631
Available Mon-Fri 09:00-12:00 and 13:30-16:00