Veröffentlichungen
Veröffentlichungen des Fachgebiets
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2024[ to top ]
- Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.(2024):
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- The Rise of Generative AI in Low Code Development Platforms – An Analysis and Future Directions. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.(2024):
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2023[ to top ]
- Collaborative Work Practices for Management Education: Using Collaboration Engineering to Design a Reusable and Scalable Collaborative Learning Instructional Design. In: Hawaii International Conference on System Sciences (HICCS). Maui, Hawaii, USA.(2023):
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- Measuring students’ argumentation skills: validation of a test instrument. In: EARLI Conference (EARLI). Thessaloniki, Greece.(2023):
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- Stairway to heaven or highway to hell: A model for assessing cognitive automation use cases. In: Journal of Information Technology (JIT).(2023):
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- Stay with me - Conversational Churn Prevention in Digital Subscription Service. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- Hybrid Intelligence Service Support. In: Langes, B., Peters, C., Boes, A., & Leimeister, J. M. (Eds.), Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten (pp. 37–49). München: ISF München.(2023):
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- Establishing a Comprehensive Quality Management for the Use of Crowd-based Mechanisms by SMEs. In: International Conference on Production Research (ICPR). Cluj-Napoca, Romania.(2023):
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- Barriers of SMEs in Adopting Crowdsourcing and -working and Strategies to Overcome ThemITeG Technical Reports (Vol. 16). Kassel, Germany: Kassel University Press (kup).(2023):
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- Shared digital artifacts – Co-creators as beneficiaries in microlearning development. In: Education and Information Technologies (Educ Inf Technol).(2023):
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- Special Issue Editorial: Adaptive and Intelligent Gamification Design. In: AIS Transactions on Human-Computer Interaction (THCI), Ausgabe/Nummer: 2, Vol. 15, Erscheinungsjahr/Year: 2023. pp. 136–145.(2023):
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- Perspektiven auf das Metaverse: Der Zeitgeist des Internets der Zukunft. In: Wirtschaftsinformatik & Management (Wirtsch Inform Manag).(2023):
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- Smarter Crowdwork by Applying Smart Contracts? European Conference on Information Systems. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- Transferring Digital Twin Technology on Employee Skills: A Framework to Support Human Resources. In: Academy of Management Annual Meeting (AOM). Boston, Massachusetts, USA.(2023):
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- Leveraging Low Code Development of Smart Personal Assistants: An Integrated Design Approach with the SPADE Method. In: Journal of Management Information Systems (JMIS), Ausgabe/Nummer: 1, Vol. 40, Erscheinungsjahr/Year: 2023. pp. 96–129.(2023):
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- Metaverse Platform Ecosystems. In: Electronic Markets (Electron Markets), Ausgabe/Nummer: 12, Vol. 33, Erscheinungsjahr/Year: 2023. pp. 1–10.(2023):
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- Automized Assessment for Professional Skills – A Systematic Literature Review and Future Research Avenues. In: Internationale Tagung Wirtschaftsinformatik (WI). Paderborn, Germany.(2023):
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- Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten. München: ISF München.(2023):
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- Designing Pedagogical Conversational Agents for Achieving Common Ground. In: International Conference on Design Science Research (DESRIST). Pretoria, South Africa.(2023):
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- Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- The Role of AI-Based Artifacts’ Voice Capabilities for Agency Attribution. In: Journal of the Association for Information Systems (JAIS), Ausgabe/Nummer: 4, Vol. 24, Erscheinungsjahr/Year: 2023. pp. 980–1004.(2023):
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- Overcoming Challenges to Enable the Potential of Metaverse Platforms. In: AIS Transactions on Human-Computer Interaction (THCI), Ausgabe/Nummer: 1, Vol. 15, Erscheinungsjahr/Year: 2023. pp. 1–21.(2023):
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- Towards the design of hybrid intelligence frontline service technologies – A novel human-in-the-loop configuration for human machine interactions. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii.(2023):
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- Social Audio: Conceptualizing Voice-Based Online Social Networks and their Privacy Implications. In: Annual Meeting of the Academy of Management (AOM). Boston, Massachusetts, USA.(2023):
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- Not everything is a Metaverse?! A Practitioners Perspective on Characterizing Metaverse Platforms. In: Proceedings of the Hawaii International Conference of System Science (HICSS) (Vol. 56). Maui, Hawaii, USA.(2023):
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- Disentangling Trust in Voice Assistants - A Configurational View on Conversational AI Ecosystems. In: Annual Meeting of the Academy of Management (AOM). Boston, Massachusetts, USA.(2023):
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- Towards designing an AI-based conversational agent for on-the-job training of customer support novices. In: International Conference on Design Science Research (DESRIST). Pretoria, South Africa.(2023):
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- Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment. In: Gerber, A., & Baskerville, R. (Eds.), International Conference on Design Science Research (DESRIST). Pretoria, South Africa.(2023):
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- A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective. In: Gerber, A., & Baskerville, R. (Eds.), International Conference on Design Science Research (DESRIST). Pretoria, South Africa.(2023):
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- Menschzentrierte Bürgerbeteiligung mit der Plattform "Weck den Herkules in Dir". In: mitarbeiten.skript (pp. 31–35). Bonn, Germany: Stiftung Mitarbeit.(2023):
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- Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud Detection. In: International Conference on Design Science Research in Information Systems and Technology (DESRIST). Pretoria, South Africa.(2023):
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- Transferring Well-Performing Collaborative Work Practices with Parameterized Templates and Guidebooks: Empowering Subject Matter Experts for an Adaptation to Slightly Different Contexts. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- Charting the Evolution and Future of Conversational Agents: A Research Agenda Along Five Waves and New Frontiers. In: Information Systems Frontiers (Inf Syst Front).(2023):
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- Meetings at Digital Workplaces – An Experimental Approach to Analyze Group Attachment and Organizational Commitment in Digital Worlds. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- Artificial Socialization? How Artificial Intelligence Applications Can Shape A New Era of Employee Onboarding Practices. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- Mechanisms of Common Ground in Human-Agent Interaction: A Systematic Review of Conversational Agent Research. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- Designing for Digital Wellbeing on a Smartphone: Co-creation of Digital Nudges to Mitigate Instagram Overuse. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- Automotive Manufacturers and Their Stumble from one Supply Crisis to Another: Procurement Departments Could be the Game Changer by Using Data Analytics, but…. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters. In: Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023). Maui, Hawaii, USA.(2023):
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- An Investigation of Why Low Code Platforms Provide Answers and New Challenges. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii.(2023):
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- Sharing Design Knowledge Through Codification in Interdisciplinary DSR Collaborations. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii.(2023):
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- How Videoconferencing and its Affordances Transformed Teaching in Schools During COVID-19 Pandemic. In: Hawaii international conference on system sciences (HICSS). Maui, Hawaii.(2023):
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- GETTING INTO FLOW!? ENHANCE FLOW-LIKE EXPERIENCES AND LEARNING PERFORMANCE THROUGH PERSONALIZED LEARNING ACTIVITIES. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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2022[ to top ]
- Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes. In: Journal of the Academy of Marketing Science (JAMS), Ausgabe/Nummer: 4, Vol. 51, Erscheinungsjahr/Year: 2022. pp. 823–842.(2022):
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- Conceptual Foundations on Debiasing for Machine Learning-Based Software. In: International Conference of Information Systems (ICIS). Copenhagen, Denmark.(2022):
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- Towards an Employee-Centered Design for Human-AI Collaboration: How Work Design Theory Informs the Design of AI Systems. In: Pre-ICIS Workshop on the Changing Nature of Work (SIG 11th CNoW). Copenhagen, Denmark.(2022):
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- Conversational Agents for Information Retrieval in the Education Domain: A User-Centered Design Investigation. In: Proceedings of the ACM on Human-Computer Interaction (PACMHCI).(2022):
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- ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.(2022):
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- Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns. In: Pacific Asia Conference on Information Systems (PACIS). Taipei/Sidney.(2022):
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- Why Do We Turn to Virtual Companions? A Text Mining Analysis of Replika Reviews. In: Americas Conference on Information Systems (AMCIS). Minneapolis, Minnesota, USA.(2022):
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- The Specificity and Helpfulness of Peer-to-Peer Feedback in Higher Education. In: Workshop on Innovative Use of NLP for Building Educational Applications (BEA) (pp. 107–117). Seattle, Washington, USA: Association for Computational Linguistics.(2022):
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- Theorizing a Service Structure - A Hypergraph-based Modeling Approach and Applications. (Press, U. K., Ed.).(2022):
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- A Corpus for Suggestion Mining of German Peer Feedback. In: Language Resources and Evaluation Conference (LREC) (pp. 5539–5547). Marseille, France.(2022):
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- Examining Trust in Conversational Systems: Conceptual and Empirical Findings on User Trust, Related Behavior, and System Trustworthiness. In: AAAI/ACM Conference on AI, Ethics, and Society (AIES). Oxford, United Kingdom.(2022):
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- How to Achieve Ethical Persuasive Design: A Review and Theoretical Propositions for Information Systems. In: AIS Transactions on Human-Computer Interaction (THCI), Ausgabe/Nummer: 4, Vol. 14, Erscheinungsjahr/Year: 2022. pp. 548–577.(2022):
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- Introducing Conversational Explanations as a Novel Response Strategy to Data Breach Incidents in Digital Commerce. In: pre-ICIS Workshop on Information Security and Privacy (WISP). Copenhagen, Denmark.(2022):
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- Use IT Again? Dynamic Roles of Habit, Intention and their Interaction on Continued System Use by Individuals in Utilitarian, Volitional Contexts. In: European Journal of Information Systems (EJIS).(2022):
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- Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services. In: Bruhn, M., & Hadwich, K. (Eds.), Smart Services (1st ed., Vol. 1, pp. 253–271). Wiesbaden: Springer Gabler.(2022):
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- Handlungsbroschüre. Systematisches Design digitaler Privacy Nudges – Handlungsempfehlungen zur Gestaltung von digitalen Privacy Nudges. (No. 12)ITeG Technical Reports. Kassel: Kassel University Press.(2022):
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- Improving Students Argumentation Learning with Adaptive Self-Evaluation Nudging. In: Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Ausgabe/Nummer: 520, Vol. 6, Erscheinungsjahr/Year: 2022. pp. 1–31.(2022):
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- How to Govern the Crowd? Governance Mechanisms in Crowd Work. In: Pre-ICIS Workshop on the Changing Nature of Work (SIG 11th CNoW). Copenhagen, Denmark.(2022):
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- Examining the Antecedents of Creative Collaboration with an AI Teammate. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.(2022):
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- Towards Gamified Conversational Agents for Self-Regulated Learning in Digital Education. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.(2022):
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- Designfaktoren zur Wertmaximierung von B2B Datenaustausch in datengetriebenen Plattform Ökosystemen. In: HMD Praxis der Wirtschaftsinformatik, Ausgabe/Nummer: 5, Vol. 59, Erscheinungsjahr/Year: 2022. pp. 1323–1339.(2022):
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- Enhancing argumentative writing with automated feedback and social comparison nudging. In: Computers & Education.(2022):
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- Data Analytics for Effective Decision-Making in Crises - Identifying Relevant Data Analytics Competencies for Automotive Procurement Departments. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.(2022):
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- “I Will Follow You!” – How Recommendation Modality Impacts Processing Fluency and Purchase Intention. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.(2022):
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- Gamifying Online Training in Management Education to Support Emotional Engagement and Problem-solving Skills. In: Journal of Management Education (JME), Ausgabe/Nummer: 2, Vol. 47, Erscheinungsjahr/Year: 2022. pp. 166–203.(2022):
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- Designing Conversational Evaluation Tools: A Comparison of Text and Voice Modalities to Improve Response Quality in Course Evaluations. In: Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Ausgabe/Nummer: CSCW2, Vol. 6, Erscheinungsjahr/Year: 2022. pp. 1–27.(2022):
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- Faktoren für gelungene Studienprogramm-Reformen. In: Berendt, B., Fleischmann, A., Schaper, N., Szczyrba, B., Wiemer, M., & Wildt, J. (Eds.), Neues Handbuch Hochschullehre (NHHL) (Vol. 104). DUZ Verlags- und Medienhaus GmbH.(2022):
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- CITIZEN PARTICIPATION IN INCREASINGLY DIGITALIZED GOVERNMENTAL ENVIRONMENTS – A SYSTEMATIC LITERATURE REVIEW. In: European Conference on Information Systems (ECIS 2022) (pp. 1–19). Timișoara, Romania.(2022):
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- Quantum computing. In: Electronic Markets, Ausgabe/Nummer: 4, Vol. 32, Erscheinungsjahr/Year: 2022. pp. 2525–2536.(2022):
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- Handlungsbroschüre. Ko-Kreative Entwicklung von Lernmaterialien im Arbeitsprozess in der Fertigungsindustrie – Eine anwenderzentrierte Betrachtung. ITeG Technical Reports. Kassel: Kassel University Press.(2022):
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- Analyzing Design Knowledge Representation in Design Science Research and Deriving Recommendations to Support Design Knowledge Codification. In: Drechsler, A., Gerber, A., & Hevner, A. (Eds.), The Transdisciplinary Reach of Design Science Research. 17th International Conference on Design Science Research in Information Systems and Technology (DESRIST) (Vol. 13229, pp. 417–428). St. Petersburg, Florida, USA.(2022):
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- Barriers for SMEs in Adopting Crowdsourcing. In: 35th Bled eConference Digital Restructuring and Human (Re)action (pp. 233–248). Maribor, Slovenia: University of Maribor Press.(2022):
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- Vocational Training with Microlearning - How Low-Immersive 360-Degree Learning Environments Support Work-Process-Integrated Learning. In: IEEE Transactions on Learning Technologies, Ausgabe/Nummer: 5, Vol. 15, Erscheinungsjahr/Year: 2022. pp. 540–553.(2022):
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- How IT carve-out project complexity influences divestor performance in M&As. In: European Journal of Information Systems (EJIS).(2022):
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- Requirements for AI-based Teammates: A Qualitative Inquiry in the Context of Creative Workshops. In: Hawaii International Conference on System Sciences (HICSS).(2022):
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- Designing for Conversational System Trustworthiness: The Impact of Model Transparency on Trust and Task Performance. In: European Conference on Information Systems (ECIS). Timișoara, Romania.(2022):
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- Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future. In: Information Systems Frontiers (Inf Syst Front), Ausgabe/Nummer: 3, Vol. 24, Erscheinungsjahr/Year: 2022. pp. 699–730.(2022):
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- Zum Datenschutz gestupst? Gestaltungsorientierte Entwicklung von Privacy Nudges vor dem Hintergrund ethischer und rechtlicher Leitlinien. In: Friedewald, M., Kreutzer, M., & Hansen, M. (Eds.), Selbstbestimmung, Privatheit und Datenschutz (pp. 369–388). Wiesbaden: Springer Vieweg.(2022):
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- Entwurfsmuster für die interdisziplinäre Gestaltung rechtsverträglicher Systeme. In: Friedewald, M., Kreutzer, M., & Hansen, M. (Eds.), Selbstbestimmung, Privatheit und Datenschutz (pp. 469–487). Wiesbaden: Springer Vieweg.(2022):
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- Faster, Better, Happier – Internal Crowd Work as Form of Structural Empowerment for Employee Empowerment and Success. In: Die Unternehmung – Swiss Journal of Business Research and Practice, Ausgabe/Nummer: 1, Vol. 76, Erscheinungsjahr/Year: 2022. pp. 28–49.(2022):
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- Requirements for an IT Support System based on Hybrid Intelligence. In: Hawaii International Conference on System Sciences (HICSS).(2022):
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- Conceptualizing Design Knowledge in IS Research – A Review and Taxonomy of Design Knowledge Properties. In: Hawaii International Conference on System Sciences (HICSS) (pp. 5778–5787). Hawaii, USA.(2022):
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- Designing for Cultural Values: Towards a Theory-motivated Method for Culture-sensitive Adaptation of Information Systems. In: Hawaii International Conference on System Sciences (HICSS) (pp. 4654–4663). Hawaii, USA.(2022):
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- Level-Up your Learning - Introducing a Framework for Gamified Educational Conversational Agents. In: International Conference on Wirtschaftsinformatik (WI).(2022):
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- What should AI know? Information disclosure in human-AI collaboration. In: European Conference on Information Systems (ECIS). Timisoara, Romania.(2022):
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- Can you help me scale? A Systematic Analysis of Scaling Capabilities of Conversational Agents for Digital Services. In: International Conference on Wirtschaftsinformatik (WI).(2022):
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- Designing a Co-creation System for the Development of Work-process-related Learning Material in Manufacturing. In: Computer Supported Cooperative Work (CSCW), Ausgabe/Nummer: 1, Vol. 32, Erscheinungsjahr/Year: 2022. pp. 5–53.(2022):
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- Cognitive automation. In: Electronic Markets, Ausgabe/Nummer: 1, Vol. 32, Erscheinungsjahr/Year: 2022. pp. 339–350.(2022):
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- It Takes Two to Tango: Design Thinking and Design Patterns for Better System Development. In: Hehn, J., Mendez, D., Brenner, W., & Broy, M. (Eds.), Design Thinking for Software Engineering (pp. 201–211). Cham, Switzerland: Springer.(2022):
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- Adaptive Empathy Learning Support in Peer Review Scenarios. In: ACM CHI Conference on Human Factors in Computing System (CHI). New Orleans, Louisiana, USA.(2022):
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- Why the agile mindset matters. In: Technological Forecasting and Social Change, Ausgabe/Nummer: 121650, Vol. 179, Erscheinungsjahr/Year: 2022. pp. 1–14.(2022):
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- Unleashing Process Mining for Education: Designing an IT-Tool for Students to Self-Monitor their Personal Learning Paths. In: Internationale Tagung Wirtschaftsinformatik (WI). Nürnberg, Germany.(2022):
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- The Role of Design Patterns in the Development and Legal Assessment of Lawful Technologies. In: Electronic Markets (Electron Markets), Ausgabe/Nummer: 4, Vol. 32, Erscheinungsjahr/Year: 2022. pp. 2311–2331.(2022):
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2021[ to top ]
- Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material. In: International Conference on Design Science Research in Information Systems and Technology (DESRIST). Springer.(2021):
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- Mithilfe von Privacy Nudging zu rechtsverträglichen Videokonferenztools. In: INFORMATIK 2021 – 51. Jahrestagung der Gesellschaft für Informatik (Vol. Computer Science & Sustainability, pp. 979–994). Berlin: Gesellschaft für Informatik e.V. (GI).(2021):
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- Rethinking Food: Co-Creating Citizen Science for Sustainability Transition. In: Nordes (Nordic Design Conference) (pp. 228–237). Kolding, Denmark.(2021):
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- Sense of Control for Empowerment in Hybrid Intelligence Service Systems. In: International Conference on Information Systems (ICIS). Workshop: Service and Information Systems Research for a Better Future. Austin, Texas, USA.(2021):
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- Einführung in die Wirtschaftsinformatik (13thth ed.). Germany, Berlin/Heidelberg: Springer Gabler.(2021):
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- Mobile Work Support for Field Service: A Literature Review and Directions for Future Research. In: 12th International Conference on Wirtschaftsinformatik. Osnabrück, Germany.(2015):
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