FAQ - UKC

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If your screens are displayed reversed, you can correct this in the display settings. Open these by right-clicking on your desktop and selecting "Display settings". There you can drag and drop the screens into the desired order. If necessary, the "Identify" button will help you to assign the screens correctly.

Software is always installed on your UniKasselClient by the IT Service Center, as administrator rights are required for this. A distinction must be made between free and paid software.

Free software:

In this case, please contact our IT service desk or create a support ticket yourself using the corresponding [online form].

Paid software:

This requires the submission of a procurement request. The relevant form can be found under "Forms & Downloads" under "Files for download" -> "Procurement - Devices". If possible, please also enter the device name of the notebook or PC in question in the application - otherwise we will contact you in this regard.

If you have technical problems with your UKC (business device), the IT Service Center of the University of Kassel will be happy to assist you. Please submit a support request or contact the IT Service Center by telephone: https://www.uni-kassel.de/go/it-supportanfrage


The IT Service Center only supports UKCs. Information on how to recognize a UKC can be found on the UKC page of the University of Kassel: https://www.uni-kassel.de/go/ukc-info
If you have problems with other official devices, please contact the IT coordination of your department or institution.

  1. UniKasselClient devices (e.g. PCs, notebooks, workstations)
    UniKasselClient devices must be sorted out before disposal.
    Collection and data deletion is then carried out by the IT Service Center.
    Please submit a support request to the IT Service Desk:
    https://www.uni-kassel.de/go/it-supportanfrage
  2. Other devices provided by the IT Service Center
    Accessories such as headsets or toner can be disposed of independently.
    For electronic waste, please contact the janitor's office or the on-site service desk.
  3. Devices that were not procured by the IT Service Center
    Disposal is the responsibility of the institution concerned.
    All data should be removed before disposal.

Information on data carrier and file destruction: https://www.uni-kassel.de/go/aktenvernichtung

Information on the disposal of fixed assets: https://www.uni-kassel.de/go/aussonderung