FAQ - UKC

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My screens are mixed up

If your screens are displayed reversed, you can correct this in the display settings. Open these by right-clicking on your desktop and selecting "Display settings". There you can drag and drop the screens into the desired order. If necessary, the "Identify" button will help you to assign the screens correctly.

I need a software installation on my UKC

Software is always installed on your UniKasselClient by the IT Service Center, as administrator rights are required for this. A distinction must be made between free and paid software.

Free software:

In this case, please contact our IT service desk or create a support ticket yourself using the corresponding [online form].

Paid software:

This requires the submission of a procurement request. The relevant form can be found under "Forms & Downloads" under "Files for download" -> "Procurement - Devices". If possible, please also enter the device name of the notebook or PC in question in the application - otherwise we will contact you in this regard.