Create new e-mail ticket

To create a new e-mail ticket, select "New e-mail ticket" under "Tickets".

Click in the "From queue:" field and select the desired queue to send the ticket using the e-mail address stored in it

In the "To customer user:" field, enter the UniAccount or the e-mail address
that is to be contacted.
Then fill in the subject and text accordingly. It is also possible here to add an attachment by uploading via the button or via
Drag'n'Drop.
The "Next status of the ticket" is changed by clicking in the field and then to "Closed successfully". This way, the ticket only appears again under "View by queue" when the user replies.
The ticket is sent by clicking on "Send email"