Publications
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Publications of the department
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2025[ to top ]
- Personalized Coaching For Lifestyle Behavior Change through Large Language Models: A Qualitative Study. In: Hawaii International Conference on System Sciences (HICSS) (Vol. 58, pp. 3379–3388). Waikoloa, Hawaii, USA.(2025):
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- SynDEc: A Synthetic Data Ecosystem. In: Electronic Markets (EM).(2025):
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- Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review. In: Hawaii International Conference on System Sciences (HICSS). Big Island, Hawaii.(2025):
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- Leveraging Learner Errors in Digital Argumentation Learning: How ALure Helps Students Learn from their Mistakes and Write Better Arguments. In: Proceedings of the ACM on Human-Computer Interaction, Computer-Supported Cooperative Work and Social Computing (CSCW). Association for Computing Machinery.(2025):
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- Uncovering the mechanisms of common ground in human–agent interaction: review and future directions for conversational agent research. In: Internet Research.(2025):
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- Code and Craft: How Generative AI Tools Facilitate Job Crafting in Software Development. In: 58th Hawaii International Conference on System Sciences (HICSS). Hawaii, USA.(2025):
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2024[ to top ]
- Long Live the Metaverse: Identifying the Potential for Market Disruption and Future Research. In: Journal of Management Information Systems (JMIS), p. 62.(2024):
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- Hedonic Signals in Crowdfunding. In: Business & Information Systems Engineering (BISE), Vol. 66. pp. 757–775.(2024):
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- Capturing artificial intelligence applications’ value proposition in healthcare – a qualitative research study. In: Capturing artificial intelligence applications’ value proposition in healthcare – a qualitative research study.(2024):
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- Leading Teams in Today’s Dynamic Organizations: The Core Characteristics of Agile Leadership. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.(2024):
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- What to Learn Next? Designing Personalized Learning Paths for Re-&Upskilling in Organizations. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.(2024):
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- Overcoming People-related Challenges in Large-scale Agile Transformations: The Role of Online Communities of Practice. In: European Conference on Information Systems (ECIS 2024). Paphos, Cyprus.(2024):
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- The Rise of Generative AI in Low Code Development Platforms – An Analysis and Future Directions. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.(2024):
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- When to Use Smart Contracts Instead of Traditional Contracts – A Conceptual Analysis. In: 19th International Conference on Wirtschaftsinformatik (WI). Würzburg, Germany.(2024):
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- More Than Just Efficiency: Impact of Generative AI on Developer Productivity. In: Americas Conference on Information Systems (AMCIS). Utah, USA.(2024):
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- Worked Examples to Facilitate the Development of Prompt Engineering Skills. In: Thirty-Second European Conference on Information Systems (ECIS 2024). Paphos, Cyprus.(2024):
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- Digital futures: Definition (what), importance (why) and methods (how). In: Journal of Information Technology (JIT), p. 7.(2024):
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- GenAI and Software Engineering: Strategies for Shaping the Core of Tomorrow’s Software Engineering Practice. In: International Conference on Information Systems (ICIS). Bangkok, Thailand.(2024):
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- Making the default more legitimate – the role of autonomy and transparency for digital privacy nudges. In: Information Technology & People.(2024):
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- Exploring The Paradoxical Tensions in Low Code Environments. In: International Conference on Information Systems (ICIS). Bangkok, Thailand.(2024):
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- Disentangling the influence of mobile learning usability and its determinants–PLS-SEM and importance-performance investigation. In: Computers and Education Open (CAEO).(2024):
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- LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS. In: European Conference on Information Systems (ECIS). Paphos, Cyprus.(2024):
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- Governing the Crowd: Developing Reference Process Modules for the Governance of the Crowd on Online Labour Platforms. In: International Working Seminar on Production Economics (IWSPE). Innsbruck, Austria.(2024):
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- Wiping out the limitations of Large Language Models - A Taxonomy for Retrieval Augmented Generation. In: .(2024):
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- Cognitive Load Theory Approach to Hybrid Intelligence: Tackling the Dual Aim of Task Performance and Learning. In: Forty-Fifth International Conference on Information Systems (ICIS). Bangkok, Thailand.(2024):
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- Completing the Skills Puzzle: Developing a Skills Profile Data Model. In: 19. Internationale Tagung der Wirtschaftsinformatik (Wi24). Würzburg, Germany.(2024):
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- Let’s Play with AI! A 2x2 Experiment on Collaborative vs. Competitive Game Elements for Pedagogical Conversational Agents. In: Pre-ICIS SIG Services Workshop on Synergizing Service Ecosystems with AI. Bangkok, Thailand.(2024):
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- FinDEx: A Synthetic Data Sharing Platform for Financial Fraud Detection. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA: University of Hawaiʻi at Mānoa.(2024):
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- Prompting for Perks: Enhancing Generative AI-Enabled Job Crafting in Knowledge Work. In: Australasian Conference on Information Systems (ACIS). Canberra, Australia.(2024):
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- Balancing Bytes with Brains: Exploring the Role of Learners’ Control in Personalized Learning Tasks. In: European Conference on Information Systems (ECIS). Paphos, Cyprus.(2024):
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- Exploring Individuals’ Psychological Factors as Predictors of Workforce Agility in Software Development Teams. In: International Conference on Information Systems (ICIS). Bangkok, Thailand.(2024):
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- Engaging Minds – How Gamified Chatbots can Support and Motivate Learners in Digital Education. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.(2024):
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- AI Literacy and its Implications for Prompt Engineering Strategies. In: Computers and Education: Artificial Intelligence.(2024):
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- Improving Students’ Argumentation Skills Using Dynamic Machine-Learning–Based Modeling. In: Information Systems Research (ISR).(2024):
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- Value Creation in the Information Economy: Shaping the Triad of AI, Service, and Human Work. In: Journal of Service Management Research (SMR).(2024):
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- Conceptualizing the Agile Mindset in Agile Software Development Teams. In: International Conference on Wirtschaftsinformatik (WI 2024). Würzburg, Germany.(2024):
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- Metaverse Offerings and Their Impact on Stock Returns: Evidence from an Event Study. In: Americas Conference on Information Systems (AMICS) (pp. 1–10). Salt Lake City, USA.(2024):
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- The Diffusion of the Metaverse: How YouTube Influencers Shape Mass Adoption. In: California Management Review (CMR), 4, Vol. 66. pp. 23–50.(2024):
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- Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction. In: Mandviwalla, M. Y., Söllner, M., & Tuunanen, T. (Eds.), International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024). Trollhättan, Sweden.(2024):
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- Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.(2024):
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- A guide for structured literature reviews in business research: The state-of-the-art and how to integrate generative artificial intelligence. In: Journal of Information Technology (JIT), pp. 1–23.(2024):
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- Engaging Students through Interactive Learning Videos in Higher Education: Developing a Creation Process and Design Patterns for Interactive Learning Videos. In: Communications of the AIS (CAIS), Vol. 55. pp. 475–506.(2024):
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- The Promise of Evaluative Algorithmic Advice: A Field Experiment on Writing Improvement. In: Academy of Management (AOM) Meeting. Chicago, IL, USA.(2024):
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- Introducing Generative Feedback to Chatbots in Digital Higher Education. In: International Conference on Wirtschaftsinformatik (WI). Würzburg, Germany.(2024):
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- How a Swiss luxury retailer implements process mining to improve data-driven customer excellence. In: Journal of Information Technology Teaching Cases, pp. 1–9.(2024):
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- Skills in Flux – Challenges in AI-based Skills Management and Skills Profiles. In: 19. Internationale Tagung der Wirtschaftsinformatik (Wi24). Würzburg, Germany.(2024):
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- Qualitative Insights into Organizational Value Creation: Decoding Characteristics of Metaverse Platforms. In: Information Systems Frontiers (ISF), pp. 1–20.(2024):
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- Beyond Code: The Impact of Generative AI on Work Systems in Software Engineering. In: International Conference on Information Systems (ICIS). Bangkok, Thailand.(2024):
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- Beyond Trial and Error: Strategic Assessment of Decentralized Identity in US Healthcare. In: International Conference on Information Systems (ICIS). Bangkok, Thailand.(2024):
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- Offloading to Digital Minds: How Generative AI Can Help to Craft Jobs. In: Proceedings NeuroIS Retreat 2024.(2024):
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2023[ to top ]
- Introduction to the Minitrack on Digital Service and Service Digitalization. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- Automized Assessment for Professional Skills – A Systematic Literature Review and Future Research Avenues. In: Internationale Tagung Wirtschaftsinformatik (WI). Paderborn, Germany.(2023):
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- A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study. In: Information Systems (IS), p. 102311.(2023):
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- Barriers of SMEs in Adopting Crowdsourcing and -working and Strategies to Overcome Them. ITeG Technical Reports (Vol. 16). Kassel, Germany: Kassel University Press (kup).(2023):
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- Stairway to heaven or highway to hell: A model for assessing cognitive automation use cases. In: Journal of Information Technology (JIT).(2023):
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- KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden. In: Gergs, H.-J., Schatilow, L., Langes, B., & Kämpf, T. (Eds.), Human Friendly Automation: Arbeit und Künstliche Intelligenz neu denken (1st ed., pp. 151–160). Frankfurt, Germany: Frankfurter Allgemeine Buch.(2023):
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- Sharing Design Knowledge Through Codification in Interdisciplinary DSR Collaborations. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii.(2023):
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- Das agile Mindset: Definition, Relevanz und Messbarkeit. In: PersonalQUARTELY.(2023):
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- An Investigation of Why Low Code Platforms Provide Answers and New Challenges. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii.(2023):
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- Metaverse Platform Ecosystems. In: Electronic Markets (Electron Markets), 12, Vol. 33. pp. 1–10.(2023):
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- Special Issue Editorial: Adaptive and Intelligent Gamification Design. In: AIS Transactions on Human-Computer Interaction (THCI), 2, Vol. 15. pp. 136–145.(2023):
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- Disentangling Trust in Voice Assistants - A Configurational View on Conversational AI Ecosystems. In: Annual Meeting of the Academy of Management (AOM). Boston, Massachusetts, USA.(2023):
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- Meetings at Digital Workplaces – An Experimental Approach to Analyze Group Attachment and Organizational Commitment in Digital Worlds. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- Hybrid Intelligence Service Support. In: Langes, B., Peters, C., Boes, A., & Leimeister, J. M. (Eds.), Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten (pp. 37–49). München: ISF München.(2023):
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- How Videoconferencing and its Affordances Transformed Teaching in Schools During COVID-19 Pandemic. In: Hawaii international conference on system sciences (HICSS). Maui, Hawaii.(2023):
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- Collaborative Work Practices for Management Education: Using Collaboration Engineering to Design a Reusable and Scalable Collaborative Learning Instructional Design. In: Hawaii International Conference on System Sciences (HICCS). Maui, Hawaii, USA.(2023):
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- Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters. In: Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023). Maui, Hawaii, USA.(2023):
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- Towards the design of hybrid intelligence frontline service technologies – A novel human-in-the-loop configuration for human machine interactions. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii.(2023):
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- GETTING INTO FLOW!? ENHANCE FLOW-LIKE EXPERIENCES AND LEARNING PERFORMANCE THROUGH PERSONALIZED LEARNING ACTIVITIES. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- Not everything is a Metaverse?! A Practitioners Perspective on Characterizing Metaverse Platforms. In: Proceedings of the Hawaii International Conference of System Science (HICSS) (Vol. 56). Maui, Hawaii, USA.(2023):
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- Transferring Well-Performing Collaborative Work Practices with Parameterized Templates and Guidebooks: Empowering Subject Matter Experts for an Adaptation to Slightly Different Contexts. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- Mechanisms of Common Ground in Human-Agent Interaction: A Systematic Review of Conversational Agent Research. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- WHERETO FOR AUTOMATED COACHING CONVERSATION: STRUCTURED INTERVENTION OR ADAPTIVE GENERATION?. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- Who knows best? A Case Study on Intelligent Crowdworker Selection via Deep Learning. In: International Workshop & Tutorial on Interactive Adaptive Learning (IAL). Torino, Italy.(2023):
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- Smarter Crowdwork by Applying Smart Contracts? European Conference on Information Systems. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten. . München: ISF München.(2023):
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- Investigating Relevant Data in Automotive Procurement Departments: External Shocks as Transparency Creator for Data Deficits in Decision-Making. In: Information Systems Frontiers (Inf Syst Front).(2023):
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- Social Audio: Conceptualizing Voice-Based Online Social Networks and their Privacy Implications. In: Annual Meeting of the Academy of Management (AOM). Boston, Massachusetts, USA.(2023):
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- Revolutionizing Crowdworking Campaigns: Conquering Adverse Selection and Moral Hazard with the Help of Smart Contracts. In: International Conference on Information Systems (ICIS). Hyderabad, India.(2023):
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- Designing for Digital Wellbeing on a Smartphone: Co-creation of Digital Nudges to Mitigate Instagram Overuse. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- The Role of AI-Based Artifacts’ Voice Capabilities for Agency Attribution. In: Journal of the Association for Information Systems (JAIS), 4, Vol. 24. pp. 980–1004.(2023):
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- Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud Detection. In: International Conference on Design Science Research in Information Systems and Technology (DESRIST). Pretoria, South Africa.(2023):
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- Measuring university students’ ability to recognize argument structures and fallacies. In: Frontiers in Psychology (Front. Psychol.), 1270931, Vol. 14. pp. 1–17.(2023):
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- Perspektiven auf das Metaverse: Der Zeitgeist des Internets der Zukunft. In: Wirtschaftsinformatik & Management (Wirtsch Inform Manag).(2023):
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- Designing Pedagogical Conversational Agents for Achieving Common Ground. In: International Conference on Design Science Research (DESRIST). Pretoria, South Africa.(2023):
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- Automotive Manufacturers and Their Stumble from one Supply Crisis to Another: Procurement Departments Could be the Game Changer by Using Data Analytics, but…. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii, USA.(2023):
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- Charting the Evolution and Future of Conversational Agents: A Research Agenda Along Five Waves and New Frontiers. In: Information Systems Frontiers, Vol. 26. pp. 729–754.(2023):
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- Transferring Digital Twin Technology on Employee Skills: A Framework to Support Human Resources. In: Academy of Management Annual Meeting (AOM). Boston, Massachusetts, USA.(2023):
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- Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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- Measuring students’ argumentation skills: validation of a test instrument. In: EARLI Conference (EARLI). Thessaloniki, Greece.(2023):
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- Overcoming Challenges to Enable the Potential of Metaverse Platforms. In: AIS Transactions on Human-Computer Interaction (THCI), 1, Vol. 15. pp. 1–21.(2023):
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- Leveraging Low Code Development of Smart Personal Assistants: An Integrated Design Approach with the SPADE Method. In: Journal of Management Information Systems (JMIS), 1, Vol. 40. pp. 96–129.(2023):
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- Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment. In: Gerber, A., & Baskerville, R. (Eds.), International Conference on Design Science Research (DESRIST). Pretoria, South Africa.(2023):
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- Einführung eines DSGVO-konformen Videokonferenzsystems in hessischen Schulen. Projektergebnisse des ZEVEDI Ad hoc-Vorhabens „Wechselkosten zum DSGVO-konformen VC-System des Schulportals Hessen“. ITeG Technical Reports (Vol. 13). Kassel: Kassel University Press (KUP).(2023):
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- Establishing a Comprehensive Quality Management for the Use of Crowd-based Mechanisms by SMEs. In: International Conference on Production Research (ICPR). Cluj-Napoca, Romania.(2023):
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- Towards designing an AI-based conversational agent for on-the-job training of customer support novices. In: International Conference on Design Science Research (DESRIST). Pretoria, South Africa.(2023):
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- Shared digital artifacts – Co-creators as beneficiaries in microlearning development. In: Education and Information Technologies (Educ Inf Technol).(2023):
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- Stay with me - Conversational Churn Prevention in Digital Subscription Service. In: European Conference on Information Systems (ECIS). Kristiansand, Norway.(2023):
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2022[ to top ]
- Designing Conversational Evaluation Tools: A Comparison of Text and Voice Modalities to Improve Response Quality in Course Evaluations. In: Proceedings of the ACM on Human-Computer Interaction (PACMHCI), CSCW2, Vol. 6. pp. 1–27.(2022):
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- Conversational Agents for Information Retrieval in the Education Domain: A User-Centered Design Investigation. In: Proceedings of the ACM on Human-Computer Interaction (PACMHCI).(2022):
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- Handlungsbroschüre. Systematisches Design digitaler Privacy Nudges – Handlungsempfehlungen zur Gestaltung von digitalen Privacy Nudges. (No. 12)ITeG Technical Reports. Kassel: Kassel University Press.(2022):
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- Barriers for SMEs in Adopting Crowdsourcing. In: 35th Bled eConference Digital Restructuring and Human (Re)action (pp. 233–248). Maribor, Slovenia: University of Maribor Press.(2022):
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- ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.(2022):
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- Faktoren für gelungene Studienprogramm-Reformen. In: Berendt, B., Fleischmann, A., Schaper, N., Szczyrba, B., Wiemer, M., & Wildt, J. (Eds.), Neues Handbuch Hochschullehre (NHHL) (Vol. 104). DUZ Verlags- und Medienhaus GmbH.(2022):
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- Conceptualizing Design Knowledge in IS Research – A Review and Taxonomy of Design Knowledge Properties. In: Hawaii International Conference on System Sciences (HICSS) (pp. 5778–5787). Hawaii, USA.(2022):
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- Zum Datenschutz gestupst? Gestaltungsorientierte Entwicklung von Privacy Nudges vor dem Hintergrund ethischer und rechtlicher Leitlinien. In: Friedewald, M., Kreutzer, M., & Hansen, M. (Eds.), Selbstbestimmung, Privatheit und Datenschutz (pp. 369–388). Wiesbaden: Springer Vieweg.(2022):
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- Requirements for an IT Support System based on Hybrid Intelligence. In: Hawaii International Conference on System Sciences (HICSS).(2022):
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- How to Achieve Ethical Persuasive Design: A Review and Theoretical Propositions for Information Systems. In: AIS Transactions on Human-Computer Interaction (THCI), 4, Vol. 14. pp. 548–577.(2022):
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- A Corpus for Suggestion Mining of German Peer Feedback. In: Language Resources and Evaluation Conference (LREC) (pp. 5539–5547). Marseille, France.(2022):
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- CITIZEN PARTICIPATION IN INCREASINGLY DIGITALIZED GOVERNMENTAL ENVIRONMENTS – A SYSTEMATIC LITERATURE REVIEW. In: European Conference on Information Systems (ECIS 2022) (pp. 1–19). Timișoara, Romania.(2022):
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