Operating and usage agreement

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The SharePoint collaboration platform enables cooperative collaboration within projects or teams. SharePoint offers groupware, document and project management functionalities. The data remains on the servers of the University of Kassel.

Employees of the University of Kassel can request a SharePoint project or team site for their work. The person requesting the site automatically becomes the "owner" of the site.

The site owner is responsible for ensuring that the content is up-to-date and correct. They also manage the access rights. Owners can add other people with a UniAccount to this site, including external project partners who can apply for a SharePoint account (instructions under Accounts for external users (without UniAccount)).

The owner of the site collection is responsible for ensuring that external users comply with all legal regulations. If an external user does not log in to SharePoint within one year, their access is automatically deleted.

All users who are allowed to post and edit documents check them for viruses. If a problem occurs with the site collection, the responsible system administrators at the IT Service Center can access the site. The owner of the SharePoint will be informed in this case.

Users are provided with 20 GB of storage space within the Website Collection as standard. An increase in storage space is possible, but is associated with costs of €250 per year for each additional 10 GB.

You can send support requests either by e-mail to it-servicedesk[at]uni-kassel[dot]de or by telephone on +49 561 804-5678.

Deleted documents are stored in the user's recycle bin for 30 days and can be restored there by the user during this period. After this period, the documents can be restored from a system recycle bin by an administrator for a further 30 days.

It is not possible to restore the documents after this period.

It is only possible to restore a complete website collection, even if only parts of the website collection are affected.

The maximum possible data loss includes the changes made in the last 7 days before the data was lost.

Archiving of data by the ITS is not agreed.

There is no entitlement to user training from the ITS.

Supervised operation takes place during the core working hours of the IT Service Center. The IT service desk is available for support requests.

The response time depends on the operating mode and the problem class:

An availability of at least 99% is agreed.

Maintenance work is carried out as required. Users will be informed as early as possible.

A procedure directory agreed with the official data protection officer is available. Access to the server system is protected in accordance with the standards applicable at the IT Service Center. Passwords are synchronized with the Active Directory via the university's internal network and are only transmitted and stored in encrypted form.

Irrespective of this user agreement, the user regulations, security guidelines and all supplementary documents of the IT Service Center of the University of Kassel apply to all users of the services of the IT Service Center. These are made available to all users on the website of the IT Service Center.

The provisions of the SharePoint service agreement are not affected by this user agreement.

Complaints are escalated via the official channels.