Operating and usage agreement

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The SharePoint collaboration platform enables cooperative collaboration within projects or teams. SharePoint offers groupware, document and project management functionalities. The data remains on the servers of the University of Kassel.

Employees of the University of Kassel can request a SharePoint project or team site for their work. The person making the request automatically becomes the "owner" of the site.

The page owner is responsible for ensuring that the content is up-to-date and accurate. They also manage access rights. Owners can add other people with a UniAccount to this website, including external project partners who can request a SharePoint account (see the instructions under “Accounts for External Users (without a UniAccount)”).

The owner of the website collection is responsible for ensuring that external users comply with all legal requirements. If an external user does not log in to SharePoint within one year, their access is automatically revoked.

All users authorized to upload and edit documents must scan them for viruses. If a problem occurs with the website collection, the responsible system administrators at the IT Service Center can access the site. In this case, the SharePoint owner will be notified.

Users are provided with 20 GB of storage space within the Website Collection as standard. An increase in storage space is possible, but is associated with costs of €250 per year for each additional 10 GB.

You can send support requests either by e-mail to it-servicedesk[at]uni-kassel[dot]de or by telephone on +49 561 804-5678.

Deleted documents are stored in the user's recycle bin for 30 days and can be restored there by the user during this period. After this period, the documents can be restored from a system recycle bin by an administrator for a further 30 days.

It is not possible to restore the documents after this period.

It is only possible to restore a complete website collection, even if only parts of the website collection are affected.

The maximum possible data loss includes the changes made in the last 7 days before the data was lost.

Archiving of data by the ITS is not agreed.

There is no entitlement to user training from the ITS.

Supervised operations take place during the IT Service Center's core working hours. The IT Service Desk is available to handle support requests.

The response time depends on the operating mode and the problem class:

An availability of at least 99% is agreed.

Maintenance work is carried out as required. Users will be informed as early as possible.

A list of procedures, coordinated with the data protection officer, is in place. Access to the server system is protected in accordance with the standards in effect at the IT Service Center. Passwords are synchronized with Active Directory via the university’s internal network and are transmitted and stored exclusively in encrypted form.

Regardless of this Terms of Use Agreement, all users of the IT Service Center’s services are subject to the Terms of Use, Security Policy, and all supplementary documents issued by the IT Service Center at the University of Kassel. These documents are made available to all users on the IT Service Center’s website.

The provisions of the SharePoint Service Agreement are not affected by this User Agreement.

Complaints are escalated via the official channels.