UniKasselClient (UKC)

New: The UKC is now also available for deaneries, examination offices and departmental secretariats.

General information

Uni Kassel Clients (UKCs) are centrally managed by the IT Service Center of the University of Kassel and offer automated software and security updates that are provided directly from a central location. To provide your end device with the necessary updates, you only need to be connected to the university's wired network or establish a VPN connection.

Thanks to central device management, the use of pre-configured systems and our wide range of software solutions, we offer you a highly secure and efficient system. This not only contributes to the security of your data, but also increases the efficiency of your work processes.

The IT Service Center only uses qualified business hardware from our current framework agreement. The devices are currently running Windows 10 and are currently being gradually upgraded to Windows 11. In addition to providing the equipment, the IT Service Center also takes care of the professional management and environmentally friendly disposal of the devices at the end of their useful life.

The UKCs offer a comprehensive software portfolio that is tailored to the various work areas and needs of our users. This enables us to provide solutions that specifically support and facilitate your day-to-day work. All devices are delivered fully preconfigured and are ready for immediate use.

You can register for a UKC via your personal UniAccount. A one-time connection to the university's wired network is required for the first login.

How can I tell if I have a UKC?

All Uni Kassel Clients (UKCs) are provided with a carefully affixed label from the IT Service Center. This label contains important information such as the model designation, the device name, the MAC address, the date of purchase and the warranty end date. This data makes it easier to identify the device and enables quick access to relevant information, especially for support requests.

Hologram sticker:

On newer UKC devices, especially those with Windows 11, there is a special hologram sticker with the UKC raccoon on the front of the notebook. This sticker serves as a clearly visible indication that the device belongs to the Uni Kassel client program.

Label on the underside:

There is another label on the underside of the notebook with important device information. The ITS watermark in the background and the ITS telephone number also make it clear that this is a UKC device.

This information is particularly helpful when contacting the IT service desk or creating a support ticket. Such a label can also be found on other devices, such as printers or monitors, which were purchased as part of the UKC offer.

Matrix42 Software:

If there is no IT service center label on your device, you can still check whether it is a UKC.

In the taskbar, under the hidden icons, you will find the Matrix42 Software Depot application, recognizable by a distinctive purple square. If this symbol is visible, you can be sure that you are working on a Uni Kassel client.

Service offers

Software

Newly procured UKCs are delivered with the Windows 11 operating system. The conversion of older devices from Windows 10 to Windows 11 is currently being carried out in stages.

Our standard software portfolio includes:

Office 2016, which will soon be updated to Office 2021 (including Word, Excel, PowerPoint, Outlook)
Cisco Secure Client for VPN connections
ISL remote maintenance tool for remote support
Sophos Endpoint Security (antivirus software)

You also have the option of individually expanding our standard portfolio and adapting it to your specific requirements. In this way, we ensure that your IT environment is optimally tailored to your needs.

Hardware

The IT Service Center of the University of Kassel relies on high-quality business hardware from the current framework agreement, with particular emphasis on reliability, performance and sustainability.

To support the mobile work of our employees, we mainly rely on notebooks. Depending on individual needs and special requirements, we also offer customized hardware solutions.

In this way, we ensure that the technical equipment is precisely tailored to your needs and provides you with the best possible support in your work.

Procurement

Devices are ordered centrally via the IT Service Center. Please follow the steps below to place an order:

1. complete the application for procurement and select one of the three models from our framework agreement in this form.

Application for procurement

2. inform yourself about the different models from our framework agreement in order to select the right option for your needs.

3. please send the completed form by e-mail chain to it-beschaffung[at]uni-kassel[dot]de. Make sure that the e-mail is sent by the person responsible for the cost center in your area.

Please ensure that applications are submitted exclusively via the above-mentioned channel. For organizational reasons, we are unable to process applications received by any other means.

With this structured procedure, we ensure an efficient and error-free ordering process and guarantee that your IT equipment is provided in accordance with the specified framework conditions.

Notes for first-level support

If you have any questions, problems or other concerns in connection with a UniKasselClient (UKC), our IT service desk will be happy to help you. Here you will receive comprehensive first-level support:

- Phone: 0561 804 5678

- E-mail: it-servicedesk[at]uni-kassel[dot]de

We endeavor to solve every IT problem as quickly as possible, but we ask for your understanding that not all problems can be solved immediately. For more complex or specialized issues, your request will be forwarded to the responsible colleagues in the form of a qualified ticket.

We will do everything we can to help you efficiently and promptly and will work closely with the relevant departments to process your requests in the best possible way. Please do not hesitate to contact our IT service desk if required. We see it as our job to simplify and support your work with a functional digital workplace.

Go-Link of this page: https://www.uni-kassel.de/go/ukc-info