FAQ CampusCard

For employees:

The delivery of the CampusCard can take up to 14 calendar days!

If your CampusCard has not arrived for more than 14 calendar days, please contact the IT Helpdesk.
If you are unable to pick up your CampusCard at the IT Helpdesk, please contact the IT Service Desk by phone or ticket.

If your CampusCard is defective, please contact the IT Helpdesk. For more information on what to do with a defective CampusCard, please see the"Loss or defect" page.

Please make sure to bring your defective CampusCard to the IT Helpdesk, otherwise a loss fee of 35€ will be charged.

Please block your card via Self-Service first.

Please contact the IT Helpdesk to issue a replacement card. For more information on what to do if you lose your CampusCard, please visit the"Loss or Defect" page.

A loss fee of 35€ is due for students. This can be paid cashless on site at the IT Helpdesk.
If you present a copy of a police theft report (not a loss report!), the loss fee is waived.

If the lost CampusCard turns up again later, the loss fee can unfortunately still not be refunded.

Use the top-up stations for this purpose. You can find the locations on the Studierendenwerk website [external] (scroll down to "How can I top up my personal CampusCard?").

The Autoload function [external] is available for cashless reloading.

The available card balance is displayed when you pay with the card, or when you insert the card into one of the top-up stations.

If you have any questions or problems with the payment function of the CampusCard, please contact the Studierendenwerk at < campuscard[at]studierendenwerk[dot]uni-kassel[dot]de >

Yes, this is possible via the following options:

  • with a valid library card, which can be applied for via the library
    • at the information desk of the Studierendenwerk in the Campus Center the Mensa status "student" can be registered
    • a valid student ID is required
  • with a guest card
    • a guest card can be purchased at the upgrading stations for a fee of €5
    • inform the staff at the cash desks that you are enrolled at a university and show your valid student ID card

Please notify the Admissions Office/Human Resources Department of the name change first.

Please come to the IT Helpdesk with your old CampusCard no earlier than one day after the change has been made. You will then receive a CampusCard with the updated data.

If possible, insert another card of the same format about halfway into the validator. Do not let go of the second card, but hold it firmly. Often the stuck Campuscard will then be ejected again.

If this does not help, please contact one of these Contact persons, depending on the validator concerned.

The University of Kassel does not provide sleeves for storing the card.

The CampusCard must be stored carefully and handled similarly to a valid photo ID.
It is recommended not to keep the CampusCard in a common compartment of the wallet with an embossed card (e.g. credit card) with protruding letters. Otherwise, the embossing of the other card may scrape off the imprint of the CampusCard.

Furthermore, we ask you not to use protective sleeves that contain a lot of softeners, as these will remove the imprint.

If the imprint on your card should still wear off, please come by our IT Helpdesk with your CampusCard so that we can print you a new CampusCard free of charge.