The reception area of the Family Center and Language Administration is often the first point of contact for people seeking advice. This is where numerous inquiries about advice services, course registrations and examinations for language and integration courses come together. They often have similar, repetitive questions - especially about formalities. At peak times in particular, however, the reception desk is literally overrun. The large crowds result in long waiting times and a high workload for the staff, who are exposed to high stress levels for hours on end.

The project aims to noticeably relieve the reception desk with an AI-supported information and guidance system and make the processing of requests more efficient. The system should answer simple questions directly and reliably, direct those seeking advice to the right contact person if necessary and check in advance whether all the necessary documents are available. In order to reduce language barriers, the system should be multilingual and equipped with voice output.

The main aim is to:

• Reducing bureaucracy, more time for people and individual support
• Relieving the burden on reception staff with recurring inquiries,

Reduce waiting times & provide advice seekers with quick, satisfactory guidance and support