IT-Service

Ticket System

We are the contact for employees regarding all IT issues that affect your computer.
In the event of a fault, please first check the current messages from the faculty and the IT service center.

You can send us your request by e-mail it-servicefb01@uni-kassel.de. It will be recorded and processed here or forwarded to the responsible department.
If you work at the Department of Psychology, you are welcome to send your request directly to it-ifp@uni-kassel.de.

Please always include your complete name, your UniAccount and a description of the problem as detailed as possible in the mail.

For all questions concerning IDM and SAP, please contact the IT Service Center, Tel. +49 561 804-5678 or send an e-mail to: it-servicedesk@uni-kassel.de.

For malfunctions in the area of media technology in seminar rooms, please contact the Service Desk Building, Tel. +49 561 804-7777 or by e-mail to: ServiceDesk@uni-kassel.de

Opening hours of the IT service

Location IT-Service WISO C - Room 1210
Monday to Friday 09 a.m. to 2 p.m.
You can reach us by phone at +49 561 804-3781
it-servicefb01@uni-kassel.de

Location IT-Service in IfP - Room 1307
Monday from 07 to 15 o'clock
Wednesday from 10 to 14 o'clock
You can reach us by phone at +49 561 804-3832
it-ifp@uni-kassel.de

Setting up your business computer

If a service device (stand PC or laptop) is already available at your new workplace, please contact us so that we can set it up for you. If you do not find a device or if you need a new acquisition, we will be happy to advise you on the possibilities within the framework agreement of the University of Kassel. The configuration will be done in such a way that you take over a fully administered device by us. This means that you do not have to carry out any updates, installations or maintenance, as this is regularly automated. The advantage of this is that you receive full support from us and the security of your data is guaranteed.

Under certain conditions, we can provide you with a self-administered service device upon request, in consultation with the IT department of the department.
Mail to fb01-itkoordination@uni-kassel.de

First overview of the university's IT services for employees

Before you contact us, please first apply for a university account - your digital identity and prerequisite for using the university's IT services.

Uni Account: https://userapp.its.uni-kassel.de/sspr/public/activate

You will receive an e-mail address for your Uni Account, which you can access as follows: mail.uni-kassel.de

Here you will find everything about your UniAccount

 

The ITS allows access to the university network via WLAN (Eduroam) and LAN:

https://www.uni-kassel.de/its/dienstleistungen/mobiler-netzanschluss/wlan-eduroam

With your university account you get access to network drives of the department and also get a personal drive, which only you can see. Saving on network drives is a prerequisite for your data security.

https://www.uni-kassel.de/its/dienstleistungen/speicher-und-backup/datendienste/anleitungen/gruppenressourcen

The Hessenbox is a cloud-based sync&share system of the Hessian university landscape. To use this service you have to register here:

https://www.uni-kassel.de/its/dienstleistungen/speicher-und-backup/hessenbox

At the University of Kassel, Microsoft Office, Zoom or virus programs, for example, can be installed free of charge on your private computers and mobile devices.

https://www.uni-kassel.de/its/dienstleistungen/it-arbeitsplatz-management/software/campuslizenzen/information

All information can be found on the internal pages of the ITS of the University of Kassel:

https://www.uni-kassel.de/its/startseite/homeoffice-und-mobile-arbeit

Contact person in the IT office

Andreas Röber, Claude Shami and Mhd khair al Abdullah
Our service is aimed at all employees (including support staff) of FB01 - Human Sciences. You can contact us for the following:

  • Network connection of IT devices, network sockets and malfunctions
  • Computer and software installations from the framework contract, data migration in case of equipment replacement, as well as equipment discarding
  • Assistance in setting up central IT services
  • Workplace briefings
  • Outlook Exchange users
  • Wireless network (WLAN) and external university network access (VPN)
  • IT consulting

IT Officer

The IT Officer, Maren Zankl is largely concerned with the IT coordination and IT security of the faculties 01 and 05 as well as the organization and management of the IT support of both faculties. You can reach her by phone at +49 561 804-3101 and by mail at: zankl@uni-kassel.de

Representation by Mr. Andreas Röber (IT Coordinator FB14).
Phone: +49 561 804-7557
Mail: andreas.roeber@uni-kassel.de

We are also your contact persons for Matrix (UKC), access to the departmental drive as well as the purchase of your business computer.

Status: 25.11.2022