Include external folders in the mailbox

The content on this page was translated automatically.

Instructions may vary depending on whether you are using Office 365 or Outlook 2016/2024.

The prerequisite for this is that all folders, including all parent folders, have been shared accordingly (see Sharing).

Outlook 2016

First go to "File", then to "Account settings" and select "Account settings" again from the following drop-down menu.

(opens enlarged image)

Your accounts are listed in the following window. Select the account in which the folder/mailbox is to be added so that it is highlighted in blue. Then click on the "Change" button.

(opens enlarged image)

A window opens again. Select the "Advanced" tab there. Next, click on "Add". In the following window, enter the name of the account whose mailbox/folder you would like to integrate. Confirm your entries and close all windows. If necessary, restart Outlook.

(opens enlarged image)

Outlook 2024

First click on "File" in the top left-hand corner. Then click on "Account settings" and then on "Account settings" in the menu that opens.

(opens enlarged image)

A new window opens. Select the account in which the folder/mailbox is to be added so that it is highlighted in blue. Then click on the "Change" button.

(opens enlarged image)

Another window will open. Please click on "Advanced settings" here.

(opens enlarged image)

In the new window that opens, please click on the "Advanced" tab. Then click on "Add" and enter the name of the account whose mailbox/folder you want to integrate in the following window.

Confirm your entries with "OK" and then close all open windows and restart Outlook.

(opens enlarged image)