Telephony

The IP-based telephone system allows office workstations to be equipped with a fixed telephone connection and integrated into business communications. Voice transmission no longer takes place via traditional telephone lines, but via the university's data network - a technology known as a convergent fixed network connection. It combines telephony and network in a common infrastructure.

Employees with a business need can apply for a landline connection. The prerequisite is an existing network connection at the workplace.

The IT Service Center is responsible for providing, setting up and operating the telephony infrastructure.

The telephone system is based on Voice-over-IP (VoIP) and combines classic telephone functions with modern network technology. In addition to pure voice communication, additional functions such as forwarding, voicemail or conference calls are possible.

As an alternative to landline telephony, the use of mobile telephony can also be examined under certain conditions - for example in the home office or for mobile workplaces.

• Voice communication: Reliable, business availability via a dedicated phone number.
• Voicemail: Voicemail box with optional e-mail notification.
• Call forwarding: Flexible control of incoming calls.
• Central telephone number management: Consistent allocation and maintenance of telephone numbers in the university network.

• A member of secretarial staff uses the telephone line for daily communication with students, external partners and internal contacts.

• An academic forwards his business number to voicemail or to a deputy when he is absent.

A network connection (LAN) at the workstation is mandatory. A compatible IP telephone is also provided or approved. Installation is carried out by the IT service center or authorized service providers.

Application for telephony service

You can apply for a telephone connection using the form on the IT Service Center website. Approval by the organizational unit is required. The connection is tied to the person and the workstation, and a separate application must be made to take it with you if you move rooms.

No training courses are currently offered.

The call data is processed exclusively within the university infrastructure. The regulations on official communication and data protection requirements apply. Call logs and voicemails are subject to confidentiality.

The connection may only be used for business purposes. Private use is prohibited. It is provided in accordance with the internal specifications of the IT Service Center.