M.Sc. Dennis Benner

2022

Benner, D.; Schöbel, S.; Janson, A.; … Leimeister, J. M. (2022): Can you help me scale? A Systematic Analysis of Scaling Capabilities of Conversational Agents for Digital Services. International Conference on Wirtschaftsinformatik (WI).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Today’s servitized and digitalized society has significant implications for the economic system as value creation increasingly shifts towards digital services. Organizations are increasingly relying of artificial intelligence, which enables them to operate with novel technological artifacts like conversational agents (CA). These human-like AI-driven artifacts open new possibilities and channels for service providers to scale up their business even further and to create a business value or even to make processes more efficient. While we witness the results of that each day, we do not fully understand how such CAs can contribute to scaling up a business. Therefore, we conduct an analysis of service research and popular CAs to determine the status quo and highlight opportunities for scaling services with CAs. We contribute to theory by clarifying the meaning of scalability in combination with CAs and support practitioners by providing an overview about how organizations successfully scale their CAs.}, author = {Benner, Dennis and Schöbel, Sofia and Janson, Andreas and Leimeister, Jan Marco}, booktitle = {International Conference on Wirtschaftsinformatik (WI)}, keywords = {conversational_agents digital_services itegpub pub_aja pub_dbe pub_jml pub_ssc service_scaling}, month = {feb}, title = {Can you help me scale? A Systematic Analysis of Scaling Capabilities of Conversational Agents for Digital Services}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Benner, Dennis %A Schöbel, Sofia %A Janson, Andreas %A Leimeister, Jan Marco %B International Conference on Wirtschaftsinformatik (WI) %D 2022 %T Can you help me scale? A Systematic Analysis of Scaling Capabilities of Conversational Agents for Digital Services %U https://pubs.wi-kassel.de/wp-content/uploads/2022/03/JML_862.pdf %X Today’s servitized and digitalized society has significant implications for the economic system as value creation increasingly shifts towards digital services. Organizations are increasingly relying of artificial intelligence, which enables them to operate with novel technological artifacts like conversational agents (CA). These human-like AI-driven artifacts open new possibilities and channels for service providers to scale up their business even further and to create a business value or even to make processes more efficient. While we witness the results of that each day, we do not fully understand how such CAs can contribute to scaling up a business. Therefore, we conduct an analysis of service research and popular CAs to determine the status quo and highlight opportunities for scaling services with CAs. We contribute to theory by clarifying the meaning of scalability in combination with CAs and support practitioners by providing an overview about how organizations successfully scale their CAs.
Benner, D.; Schöbel, S.; Süess, C.; Baechle, V.; … Janson, A. (2022): Level-Up your Learning - Introducing a Framework for Gamified Educational Conversational Agents. International Conference on Wirtschaftsinformatik (WI).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Driven by circumstances like the global pandemic many learners and educators realize the importance and value of self-regulated digital learning. To better support self-regulated learning, conversational agents have become more relevant. Conversational agents can act as tutor or as learning mate for learners. Although conversational agents have potential to better support self-regulated learning processes, challenges exist requiring implications about how to make these interactions more engaging and supportive. This study discusses the value of gamified conversational learning chatbots that use game elements to engage learners to guide researchers and practitioners to design conversational agents that effectively motivate learners and provide self-regulated learning at the same time. Therefore, we propose a systematically developed framework for gamifying educational conversational agents and contribute to theory by consolidating several theories about games, digital learning, and conversational agents and support practitioners by providing implications about what to care about when gamifying conversational agents.}, author = {Benner, Dennis and Schöbel, Sofia and Süess, Christoph and Baechle, Vera and Janson, Andreas}, booktitle = {International Conference on Wirtschaftsinformatik (WI)}, keywords = {conversational_agents education framework gamification itegpub pub_aja pub_dbe pub_ssc}, month = {feb}, title = {Level-Up your Learning - Introducing a Framework for Gamified Educational Conversational Agents}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Benner, Dennis %A Schöbel, Sofia %A Süess, Christoph %A Baechle, Vera %A Janson, Andreas %B International Conference on Wirtschaftsinformatik (WI) %D 2022 %T Level-Up your Learning - Introducing a Framework for Gamified Educational Conversational Agents %U https://pubs.wi-kassel.de/wp-content/uploads/2022/01/JML_856.pdf %X Driven by circumstances like the global pandemic many learners and educators realize the importance and value of self-regulated digital learning. To better support self-regulated learning, conversational agents have become more relevant. Conversational agents can act as tutor or as learning mate for learners. Although conversational agents have potential to better support self-regulated learning processes, challenges exist requiring implications about how to make these interactions more engaging and supportive. This study discusses the value of gamified conversational learning chatbots that use game elements to engage learners to guide researchers and practitioners to design conversational agents that effectively motivate learners and provide self-regulated learning at the same time. Therefore, we propose a systematically developed framework for gamifying educational conversational agents and contribute to theory by consolidating several theories about games, digital learning, and conversational agents and support practitioners by providing implications about what to care about when gamifying conversational agents.

2021

Weinert, T.; Benner, D.; Dickhaut, E.; Janson, A.; Schöbel, S.; … Leimeister, J. M. (2021): Unterstützung digitaler Bildungsprozesse durch interaktive gamifizierte Lernvideos - Wie innovative Lernvideos Motivation und Lernerfolg steigern können. HMD Praxis der Wirtschaftsinformatik, Ausgabe/Nummer: 6, Vol. 58, Erscheinungsjahr/Year: 2021. bll 1483–1503.
[ BibTeX ] [ EndNote ] [ URL ]
 
@article{ls_leimeister, abstract = {Digitales Lernen ist ein zentraler Bestandteil der heutigen Bildungslandschaft geworden. Insbesondere Lernvideos haben in den letzten Jahren deutlich an Popularität gewonnen und Plattformen wie YouTube sind heute ein fester Bestandteil von Lernprozessen. Bildungseinrichtungen haben diese Entwicklung erkannt und Lernvideos in ihre Lernsysteme integriert. Allerdings sind die heutigen Lernvideos oft nicht sehr ansprechend, weil es an Gestaltungswissen mangelt, wie Interaktionen und gamifizierte Elemente die Motivation und den Lernerfolg steigern können. Dieser Mangel an Gestaltungswissen führt zu minderwertigen Lernvideos, die den Lernprozess der Lernenden meist nicht in dem Maße unterstützen, wie sie es könnten. Um effektive Lernvideos zu entwickeln, welche die Lernenden adäquat unterstützen, ist handfestes und praktisches Gestaltungswissen für die Lehrenden notwendig. Vor diesem Hintergrund entwickeln wir Entwurfsmuster für interaktive gamifizierte Lernvideos, um Praktiker*innen bei der Erstellung effektiver Lernvideos anzuleiten, die die Motivation und das Engagement von Lernenden zu fördern, welche sie aktiv in ihrem Lernprozess unterstützen zu können. Wir setzen damit zusätzlich die Grundlage für zukünftige Forschung zur Gestaltung effektiver Lernvideos. Dabei folgen wir einem gestaltungsorientierten Forschungsansatz, um die Entwicklung unserer Entwurfsmuster zu systematisieren.}, author = {Weinert, Tim and Benner, Dennis and Dickhaut, Ernestine and Janson, Andreas and Schöbel, Sofia and Leimeister, Jan Marco}, journal = {HMD Praxis der Wirtschaftsinformatik}, keywords = {Entwurfsmuster Gamification Interaktivität Lernvideos itegpub pub_aja pub_dbe pub_edi pub_jml pub_ssc pub_twe}, number = 6, pages = {1483–1503}, publisher = {Springer Nature}, title = {Unterstützung digitaler Bildungsprozesse durch interaktive gamifizierte Lernvideos - Wie innovative Lernvideos Motivation und Lernerfolg steigern können}, volume = 58, year = 2021 }
%0 Journal Article %1 ls_leimeister %A Weinert, Tim %A Benner, Dennis %A Dickhaut, Ernestine %A Janson, Andreas %A Schöbel, Sofia %A Leimeister, Jan Marco %D 2021 %I Springer Nature %J HMD Praxis der Wirtschaftsinformatik %N 6 %P 1483–1503 %R 10.1365/s40702-021-00798-w %T Unterstützung digitaler Bildungsprozesse durch interaktive gamifizierte Lernvideos - Wie innovative Lernvideos Motivation und Lernerfolg steigern können %U https://link.springer.com/article/10.1365%2Fs40702-021-00798-w %V 58 %X Digitales Lernen ist ein zentraler Bestandteil der heutigen Bildungslandschaft geworden. Insbesondere Lernvideos haben in den letzten Jahren deutlich an Popularität gewonnen und Plattformen wie YouTube sind heute ein fester Bestandteil von Lernprozessen. Bildungseinrichtungen haben diese Entwicklung erkannt und Lernvideos in ihre Lernsysteme integriert. Allerdings sind die heutigen Lernvideos oft nicht sehr ansprechend, weil es an Gestaltungswissen mangelt, wie Interaktionen und gamifizierte Elemente die Motivation und den Lernerfolg steigern können. Dieser Mangel an Gestaltungswissen führt zu minderwertigen Lernvideos, die den Lernprozess der Lernenden meist nicht in dem Maße unterstützen, wie sie es könnten. Um effektive Lernvideos zu entwickeln, welche die Lernenden adäquat unterstützen, ist handfestes und praktisches Gestaltungswissen für die Lehrenden notwendig. Vor diesem Hintergrund entwickeln wir Entwurfsmuster für interaktive gamifizierte Lernvideos, um Praktiker*innen bei der Erstellung effektiver Lernvideos anzuleiten, die die Motivation und das Engagement von Lernenden zu fördern, welche sie aktiv in ihrem Lernprozess unterstützen zu können. Wir setzen damit zusätzlich die Grundlage für zukünftige Forschung zur Gestaltung effektiver Lernvideos. Dabei folgen wir einem gestaltungsorientierten Forschungsansatz, um die Entwicklung unserer Entwurfsmuster zu systematisieren.
Benner, D.; Elshan, E.; Schöbel, S.; … Janson, A. (2021): What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents. International Conference on Information Systems (ICIS).
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Since the emergence of conversational agents, this technology has seen continuous development and research. Today, advanced conversational agents are virtually omnipresent in our everyday lives. Albeit the numerous improvements in their conversational capabilities, breakdowns are still a persistent issue. Such breakdowns can result in a very unpleasant experience for users and impair the future success of conversational agents. This issue has been acknowledged by many researchers recently. However, the research on strategies to overcome conversational breakdowns is still inconclusive, and further research is needed. Therefore, we conduct a systematic literature analysis to derive conceptual conversational breakdown recovery strategies from literature and highlight future research avenues to address potential gaps. Thus, we contribute to theory of human-agent interaction by deriving and assessing recovery strategies and suggesting leads for novel recovery strategies.}, author = {Benner, Dennis and Elshan, Edona and Schöbel, Sofia and Janson, Andreas}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {conversational_agents conversational_breakdowns itegpub pub_aja pub_dbe pub_ssc recovery_strategies u3bpub}, title = {What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Benner, Dennis %A Elshan, Edona %A Schöbel, Sofia %A Janson, Andreas %B International Conference on Information Systems (ICIS) %D 2021 %T What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents %U https://pubs.wi-kassel.de/wp-content/uploads/2022/03/JML_864.pdf %X Since the emergence of conversational agents, this technology has seen continuous development and research. Today, advanced conversational agents are virtually omnipresent in our everyday lives. Albeit the numerous improvements in their conversational capabilities, breakdowns are still a persistent issue. Such breakdowns can result in a very unpleasant experience for users and impair the future success of conversational agents. This issue has been acknowledged by many researchers recently. However, the research on strategies to overcome conversational breakdowns is still inconclusive, and further research is needed. Therefore, we conduct a systematic literature analysis to derive conceptual conversational breakdown recovery strategies from literature and highlight future research avenues to address potential gaps. Thus, we contribute to theory of human-agent interaction by deriving and assessing recovery strategies and suggesting leads for novel recovery strategies.
Benner, D.; Schöbel, S.; … Janson, A. (2021): It is only for your own good, or is it? Ethical Considerations for Designing Ethically Conscious Persuasive Information Systems. Americas Conference on Information Systems (AMCIS). Montreal, Kanada: Association for Information Systems.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Persuasive designs, including gamification and digital nudging, have become well renowned during the last years and have been implemented successfully across different sectors including education, e-health, e-governance, e-finance and general information systems. In this regard, persuasive design can support desirable changes in attitude and behavior of users in order to achieve their own goals. However, such persuasive influence on individuals raises ethical questions as persuasive designs can impair the autonomy of users or persuade the user towards goals of a third party and hence lead to unethical decision-making processes. In human-computer interaction this is especially significant with the advent of advanced artificial intelligence that can emulate human behavior and thus bring new dynamics into play. Therefore, we conduct a systematic literature analysis with the goal to compile an overview of ethical considerations for persuasive system design, derive potential guidelines for ethical persuasive designs and shed light on potential research gaps.}, address = {Montreal, Kanada}, author = {Benner, Dennis and Schöbel, Sofia and Janson, Andreas}, booktitle = {Americas Conference on Information Systems (AMCIS)}, keywords = {digital_nudging ethics gamblification gamification itegpub persuasive_system_design pub_aja pub_dbe pub_ssc}, month = {aug}, publisher = {Association for Information Systems}, title = {It is only for your own good, or is it? Ethical Considerations for Designing Ethically Conscious Persuasive Information Systems}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Benner, Dennis %A Schöbel, Sofia %A Janson, Andreas %B Americas Conference on Information Systems (AMCIS) %C Montreal, Kanada %D 2021 %I Association for Information Systems %T It is only for your own good, or is it? Ethical Considerations for Designing Ethically Conscious Persuasive Information Systems %U http://pubs.wi-kassel.de/wp-content/uploads/2021/08/JML_836.pdf %X Persuasive designs, including gamification and digital nudging, have become well renowned during the last years and have been implemented successfully across different sectors including education, e-health, e-governance, e-finance and general information systems. In this regard, persuasive design can support desirable changes in attitude and behavior of users in order to achieve their own goals. However, such persuasive influence on individuals raises ethical questions as persuasive designs can impair the autonomy of users or persuade the user towards goals of a third party and hence lead to unethical decision-making processes. In human-computer interaction this is especially significant with the advent of advanced artificial intelligence that can emulate human behavior and thus bring new dynamics into play. Therefore, we conduct a systematic literature analysis with the goal to compile an overview of ethical considerations for persuasive system design, derive potential guidelines for ethical persuasive designs and shed light on potential research gaps.
Benner, D.; … Schöbel, S. (2021): A Theory-Driven Design Science Research Agenda Towards Gamified Videos. International Conference on Wirtschaftsinformatik (WI). Duisburg-Essen, Germany.
[ BibTeX ] [ EndNote ]
 
@inproceedings{ls_leimeister, abstract = {Digitalization has opened new opportunities but also brought new challenges such as lower engagement of students in online training. Especially learning videos need to be changed in their design and structure to make them more engaging for users. So far, overarching design principles are missing that support the development of gamified learning videos. In our research in progress paper we present an overarching approach on how to develop meaningful gamified learning videos. With our design science research approach, we plan to derive design principles and design features from our state-of-the-art design requirements. Additionally, we will conduct a field experiment to put our theoretical contributions to test and gather practical insights. Our research contributes to theory, by clarifying how and why gamified videos can support better learning. In a long run, practical contributions can be given to developers about how to construct gamified learning videos.}, address = {Duisburg-Essen, Germany}, author = {Benner, Dennis and Schöbel, Sofia}, booktitle = {International Conference on Wirtschaftsinformatik (WI)}, keywords = {Design Engagement Gamified_Videos Learning Motivation itegpub pub_dbe pub_ssc}, month = {mar}, title = {A Theory-Driven Design Science Research Agenda Towards Gamified Videos}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Benner, Dennis %A Schöbel, Sofia %B International Conference on Wirtschaftsinformatik (WI) %C Duisburg-Essen, Germany %D 2021 %T A Theory-Driven Design Science Research Agenda Towards Gamified Videos %X Digitalization has opened new opportunities but also brought new challenges such as lower engagement of students in online training. Especially learning videos need to be changed in their design and structure to make them more engaging for users. So far, overarching design principles are missing that support the development of gamified learning videos. In our research in progress paper we present an overarching approach on how to develop meaningful gamified learning videos. With our design science research approach, we plan to derive design principles and design features from our state-of-the-art design requirements. Additionally, we will conduct a field experiment to put our theoretical contributions to test and gather practical insights. Our research contributes to theory, by clarifying how and why gamified videos can support better learning. In a long run, practical contributions can be given to developers about how to construct gamified learning videos.
Benner, D.; Schöbel, S.; … Janson, A. (2021): Exploring the State-of-the-Art of Persuasive Design for Smart Personal Assistants. International Conference on Wirtschaftsinformatik (WI). Duisburg-Essen, Germany.
[ BibTeX ] [ EndNote ] [ URL ]
 
@inproceedings{ls_leimeister, abstract = {Driven by technological advances, smart personal assistants (SPA) have gained importance in human-computer interaction. SPAs can influence user behavior and persuade them towards an outcome. However, users often lack motivated to interact with SPAs. One way to support this interaction is persuasive system design; considering concepts as gamification and/or digital nudging. Although SPA research has increased recently, there is still no shared knowledge about persuasive designs. Therefore, we aim to identify the current state-of-the-art for persuasive SPA design to understand how interactions and designs can be improved referring to persuasive system design. Thus, we conduct a systematic literature analysis to represent how gamification and digital nudging are used to design SPAs and conclude if and how those concepts can support SPA interactions. Consequently, we contribute to theory, providing better understanding about SPA interaction and design making SPAs more engaging and entertaining. Practitioners can use this contribution for persuasive SPA designs.}, address = {Duisburg-Essen, Germany}, author = {Benner, Dennis and Schöbel, Sofia and Janson, Andreas}, booktitle = {International Conference on Wirtschaftsinformatik (WI)}, keywords = {Persuasive_Agents Persuasive_Design Smart_Personal_Assistants itegpub pub_aja pub_dbe pub_ssc}, month = {mar}, title = {Exploring the State-of-the-Art of Persuasive Design for Smart Personal Assistants}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Benner, Dennis %A Schöbel, Sofia %A Janson, Andreas %B International Conference on Wirtschaftsinformatik (WI) %C Duisburg-Essen, Germany %D 2021 %T Exploring the State-of-the-Art of Persuasive Design for Smart Personal Assistants %U http://pubs.wi-kassel.de/wp-content/uploads/2021/03/JML_815.pdf %X Driven by technological advances, smart personal assistants (SPA) have gained importance in human-computer interaction. SPAs can influence user behavior and persuade them towards an outcome. However, users often lack motivated to interact with SPAs. One way to support this interaction is persuasive system design; considering concepts as gamification and/or digital nudging. Although SPA research has increased recently, there is still no shared knowledge about persuasive designs. Therefore, we aim to identify the current state-of-the-art for persuasive SPA design to understand how interactions and designs can be improved referring to persuasive system design. Thus, we conduct a systematic literature analysis to represent how gamification and digital nudging are used to design SPAs and conclude if and how those concepts can support SPA interactions. Consequently, we contribute to theory, providing better understanding about SPA interaction and design making SPAs more engaging and entertaining. Practitioners can use this contribution for persuasive SPA designs.