PD Dr. Christoph Peters

Forschungsgruppenleiter

Telefon: +49 561 804-6155
E-Mail: christoph.peters[at]uni-kassel[dot]de

Standort: Pfannkuchstraße 1
34123 Kassel

Raum: ITeG, Raum 1290, 1. Etage

Sprechstunde: Mi, 13:00-14:00 Anmeldung per E-Mail erforderlich. Weitere Termine nach Vereinbarung.

Lebenslauf

Forschungsinteressen

Dienstleistungen, Dienstleistungssysteme und Geschäftsmodelle
(Digitale) Plattformen und Ökosysteme
Digitale Arbeit und agile Organisation
Soziotechnische Systemperspektive

Forschungsaufenthalte

05.2018 – 08.2018 University of Cambridge, Cambridge, UK, Visiting Research Fellow der Cambridge Service Alliance am Institute for Manufacturing (Prof. Dr. Andy Neely)

05.2017 – 08.2017 University of Maryland, College Park, MD, USA, Gastwissenschaftler an der iSchool, College of Information Systems (Prof. Dr. Brian Butler und Prof. Dr. Susan Winter)

05.2014 – 06.2014 Tel Aviv University, Tel Aviv, Israel, Gastwissenschaftler an der Recanati Business School (Prof. Dr. Dov Te’eni)

08.2013 – 10.2013 Karlstad University, Karlstad, Schweden, Gastwissenschaftler am Service Research Center (Prof. Dr. Bo Edvardsson); https://www.kau.se/en/ctf

10.2009 – 05.2010 Queensland University of Technology, Brisbane, Australien, Occupational Trainee in der Business Process Management Group (Prof. Dr. Michael Rosemann); Mitarbeit im Smart Services CRC Projekt “Business Service Management”

Aktivitäten für die Wissenschaftliche Community

AIS Special Interest Group Services (SIG SVC), Vice President Membership (Seit 2018)

WI 2017: 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), Universität St. Gallen, operative Gesamtprojektleitung, www.wi2017.ch

ECIS 2014: Koordination des Konferenzsystems für die European Conference on Information Systems 2014 in Tel Aviv, Israel

Reviewer- und Gutachtertätigkeiten (Auswahl)

Editorial Board Communications of the Association of Information Systems (CAIS)

Associate Editor / Programmkomitees CAIS, International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), International Conference on Wirtschaftsinformatik (WI)

Reviewer Information Systems Research (ISR), Journal of Management Information Systems (JMIS), Journal of Service Research (JSR), European Journal of Information Systems (EJIS), Journal of Information Technology (JIT), Business and Information Systems Engineering (BISE), CAIS, ICIS, ECIS, WI

Tätigkeiten in Gremien / Komitees / Arbeitsgruppen

07.2016 - heute Münchner Kreis, Arbeitsgruppe „Arbeiten in der Digitalen Welt”

05.2015 - heute Deutsche Forschungsgemeinschaft (DFG), Forschernetzwerk „FOKUS:SE“

04.2015 - heute Bundesministerium für Arbeit und Soziales (BMAS), Denkfabrik „Digitale Arbeitsgesellschaft“, davor Plattform „Digitale Arbeit”, u.a. Arbeitsgruppen „Zeit- und ortsflexibles Arbeiten”, „Beschäftigung und Weiterbildung”, „Gesundheit und Teilhabe“

11.2013 – 11-2015 Wissenschaftliches Zentrum für Informationstechnik-Gestaltung (ITeG) der Universität Kassel, Direktoriumsmitglied, 1. gewählter Vertreter der wissenschaftlichen Mitarbeiter

Auszeichnungen / Stipendien (Auswahl)

01.2019 Best Paper Nomination auf der Hawaii International Conference on System Sciences

04.2018 Excellence in Service Innovation Award, ISSIP, Kategorie "Impact to Society"

03.2018 Best Paper, BMBF-Förderlinie „Dienstleistungsinnovation durch Digitalisierung“

12.2017 Most Innovative RIP Paper Nomination, International Conference on Information Systems

12.2015 AIS Doctoral Student Service Award, International Conference on Information Systems

06.2013 Doctoral Consortium der European Conference on Information Systems

Arbeitserfahrung

03.2008 – 12.2008 SAP Deutschland AG & Co. KG, Walldorf, Werksstudentent im SME Solution Center EMEA, Partner Enablement für SAP Business All-in-One; u.a. hauptverantwortliche Koordination eines Entwicklungsprojekts für das Event Management in EMEA

03.2002 – 02.2008 SAP AG, Walldorf, Werksstudent und Praktikant im Corporate Portal Team (Intranet-Portal)

Ausbildung

09.2005 - 07.2010 Studium der Wirtschaftsinformatik an der Universität Mannheim, Schwerpunkte u.a. Prozessmanagement, Informationssysteme im Dienstleistungssektor, Management von Informationsressourcen

02.2009 - 05.2010 Auslandssemester und Diplomarbeit an der Queensland University of Technology; Diplomarbeit als studentischer Gastwissenschaftler in der Business Process Management Group: "Identifikation von Dienstleistungsbündeln - ein datengetriebener Ansatz" (Principal Supervisors: Prof. Dr. Michael Rosemann und Prof. Dr. Armin Heinzl)

Sonstige Aktivitäten

10.2007 - 09.2010 Studienbotschafter des Landes Baden-Württemberg, Ministerium für Wissenschaft, Forschung und Kunst Baden-Württemberg, Durchführung von Informationsveranstaltungen für Schüler der Oberstufe

03.2006 - 07.2010 Fachschaft BWL, Universität Mannheim, u.a. Leitung der Fachschaft, Mitarbeit bei der Konzeption der neuen Masterstudiengänge BWL und Wirtschaftsinformatik, studentischer Vertreter im Mannheimer Zentrum für Wirtschaftsinformatik, Alumnibetreuer

Publikationen

2024[ to top ]

Reinhard, P.; Li, M. M.; Peters, C.; & Leimeister, J. M. (2024): LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS. In: European Conference on Information Systems (ECIS). Paphos, Cyprus.
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@inproceedings{ls_leimeister, abstract = {While chatbots can be implemented with very little effort, scaling and maintaining chatbots remains a challenge. This is crucial in knowledge-intensive customer service like IT support, where domain knowledge must stay current with the evolving IT landscape. Following design science research, we derive design principles for a generative AI (GPT4) enabled textual training data creation and curation system (T²C²) as part of a new class of systems – bot delegation systems. For the design of T²C², chatbot and domain expert viewpoints are integrated. We evaluate two instances of T²C², each with distinct degrees of human-ai delegation where employees act both as creators and curators of training data. The paper’s theoretical contribution is two-fold: (1) we present a novel kernel theory that represents the material characteristics of bot delegation systems by contextualizing the IS delegation framework to the self-determination theory; (2) the design and evaluation of T²C² as the built-and-evaluated artifact.}, address = {Paphos, Cyprus}, author = {Reinhard, Philipp and Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {itegpub}, title = {LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS}, year = 2024 }
%0 Conference Paper %1 ls_leimeister %A Reinhard, Philipp %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B European Conference on Information Systems (ECIS) %C Paphos, Cyprus %D 2024 %T LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS %U http://pubs.wi-kassel.de/wp-content/uploads/2024/04/JML_970.pdf %X While chatbots can be implemented with very little effort, scaling and maintaining chatbots remains a challenge. This is crucial in knowledge-intensive customer service like IT support, where domain knowledge must stay current with the evolving IT landscape. Following design science research, we derive design principles for a generative AI (GPT4) enabled textual training data creation and curation system (T²C²) as part of a new class of systems – bot delegation systems. For the design of T²C², chatbot and domain expert viewpoints are integrated. We evaluate two instances of T²C², each with distinct degrees of human-ai delegation where employees act both as creators and curators of training data. The paper’s theoretical contribution is two-fold: (1) we present a novel kernel theory that represents the material characteristics of bot delegation systems by contextualizing the IS delegation framework to the self-determination theory; (2) the design and evaluation of T²C² as the built-and-evaluated artifact.
Reinhard, P.; Li, M. M.; Peters, C.; & Leimeister, J. M. (2024): Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. In: Hawaii International Conference on System Sciences (HICSS). Waikiki, Hawaii, USA.
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@inproceedings{ls_leimeister, abstract = {Customer support service employees are facing an increased workload, while artificial intelligence (AI) appears to possess the potential to change the way we work. With the advent of modern types of generative AI, new opportunities to augment frontline service employees have emerged. However, little is known about how to integrate generative AI in customer support service organizations and purposefully change service employee work routines. Following multi-method qualitative research, we performed a literature review, conducted workshops, and interviewed IT support agents, managers, and AI experts. Thereby, we examine AI augmentation for frontline service employees in the context of IT support to carve out where and how GenAI can be leveraged to develop more efficient and higher-quality customer support. Our resulting framework reveals that especially adapting solutions and retaining knowledge is subject to a high degree of AI augmentation.}, address = {Waikiki, Hawaii, USA}, author = {Reinhard, Philipp and Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {itegpub}, title = {Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees}, year = 2024 }
%0 Conference Paper %1 ls_leimeister %A Reinhard, Philipp %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B Hawaii International Conference on System Sciences (HICSS) %C Waikiki, Hawaii, USA %D 2024 %T Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees %U https://pubs.wi-kassel.de/wp-content/uploads/2023/12/JML_956.pdf %X Customer support service employees are facing an increased workload, while artificial intelligence (AI) appears to possess the potential to change the way we work. With the advent of modern types of generative AI, new opportunities to augment frontline service employees have emerged. However, little is known about how to integrate generative AI in customer support service organizations and purposefully change service employee work routines. Following multi-method qualitative research, we performed a literature review, conducted workshops, and interviewed IT support agents, managers, and AI experts. Thereby, we examine AI augmentation for frontline service employees in the context of IT support to carve out where and how GenAI can be leveraged to develop more efficient and higher-quality customer support. Our resulting framework reveals that especially adapting solutions and retaining knowledge is subject to a high degree of AI augmentation.

2023[ to top ]

Reinhard, P.; Li, M. M.; Dickhaut, E.; Peters, C.; & Leimeister, J. M. (2023): Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment. In: Gerber, A., & Baskerville, R. (Eds.), International Conference on Design Science Research (DESRIST). Pretoria, South Africa.
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@inproceedings{ls_leimeister, abstract = {AI-based recommendation systems to augment working conditions in the field of IT service management (ITSM) have attracted new attention. However, many IT support organizations possess high volumes of tickets but are confronted with low quality, to which they train the underlying models of their AI systems. In particular, support tickets are documented insufficiently due to time pressure and lack of motivation. Following design science research, we design and evaluate an analytics pipeline to address the data quality issue. The pipeline can be applied to assess and extract high-quality support tickets for subsequent model training and operation. Based on a data set of 60.000 real-life support tickets from a manufacturing company, we develop the artifact, instantiate a recommender system and achieve a higher pre-diction performance in comparison to naïve enrichment methods. In terms of data management literature, we contribute to the understanding of as-sessing textual ticket data quality. By deriving a pipeline reference model, we move towards a general approach to designing machine learning-driven data quality analytics pipelines for attached recommender systems.}, address = {Pretoria, South Africa}, author = {Reinhard, Philipp and Li, Mahei Manhai and Dickhaut, Ernestine and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Design Science Research (DESRIST)}, editor = {Gerber, Aurona and Baskerville, Richard}, keywords = {itegpub}, title = {Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment}, year = 2023 }
%0 Conference Paper %1 ls_leimeister %A Reinhard, Philipp %A Li, Mahei Manhai %A Dickhaut, Ernestine %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Design Science Research (DESRIST) %C Pretoria, South Africa %D 2023 %E Gerber, Aurona %E Baskerville, Richard %T Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment %U https://pubs.wi-kassel.de/wp-content/uploads/2023/06/JML_932.pdf %X AI-based recommendation systems to augment working conditions in the field of IT service management (ITSM) have attracted new attention. However, many IT support organizations possess high volumes of tickets but are confronted with low quality, to which they train the underlying models of their AI systems. In particular, support tickets are documented insufficiently due to time pressure and lack of motivation. Following design science research, we design and evaluate an analytics pipeline to address the data quality issue. The pipeline can be applied to assess and extract high-quality support tickets for subsequent model training and operation. Based on a data set of 60.000 real-life support tickets from a manufacturing company, we develop the artifact, instantiate a recommender system and achieve a higher pre-diction performance in comparison to naïve enrichment methods. In terms of data management literature, we contribute to the understanding of as-sessing textual ticket data quality. By deriving a pipeline reference model, we move towards a general approach to designing machine learning-driven data quality analytics pipelines for attached recommender systems.
Reinhard, P.; Li, M. M.; Dickhaut, E.; Reh, C.; Peters, C.; & Leimeister, J. M. (2023): A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective. In: Gerber, A., & Baskerville, R. (Eds.), International Conference on Design Science Research (DESRIST). Pretoria, South Africa.
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@inproceedings{ls_leimeister, abstract = {Artificial intelligence (AI) possesses the potential to augment customer service employees e.g. via decision support or solution recommendations. Still, its underlying data for training and testing the AI systems is provided by human annotators through human-in-the-loop configurations. However, due to the high effort for annotators and lack of incentives, AI systems face low underlying data quality. That in turn results in low prediction performance and limited acceptance by the targeted user group. Faced with the enormous volume and increasing complexity of service requests, IT service management (ITSM) especially, relies on high data quality for AI systems and in-corporating domain-specific knowledge. By analyzing the existing labeling process in that specific case, we design a revised to-be process and develop a conceptual model from a value co-creation perspective. Finally, a functional prototype as an instantiation in the ITSM domain is implemented and evaluated through accuracy metrics and user evaluation. The results show that the new process increases the perceived value of both labeling quality and the perceived prediction quality. Thus, we contribute a conceptual model that supports the systematic design of efficient and interactive labeling processes in diverse applications of reinforcement learning systems.}, address = {Pretoria, South Africa}, author = {Reinhard, Philipp and Li, Mahei Manhai and Dickhaut, Ernestine and Reh, Cornelius and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Design Science Research (DESRIST)}, editor = {Gerber, Aurona and Baskerville, Richard}, keywords = {Interactive_labeling}, title = {A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective}, year = 2023 }
%0 Conference Paper %1 ls_leimeister %A Reinhard, Philipp %A Li, Mahei Manhai %A Dickhaut, Ernestine %A Reh, Cornelius %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Design Science Research (DESRIST) %C Pretoria, South Africa %D 2023 %E Gerber, Aurona %E Baskerville, Richard %T A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective %U https://pubs.wi-kassel.de/wp-content/uploads/2023/03/JML_923.pdf %X Artificial intelligence (AI) possesses the potential to augment customer service employees e.g. via decision support or solution recommendations. Still, its underlying data for training and testing the AI systems is provided by human annotators through human-in-the-loop configurations. However, due to the high effort for annotators and lack of incentives, AI systems face low underlying data quality. That in turn results in low prediction performance and limited acceptance by the targeted user group. Faced with the enormous volume and increasing complexity of service requests, IT service management (ITSM) especially, relies on high data quality for AI systems and in-corporating domain-specific knowledge. By analyzing the existing labeling process in that specific case, we design a revised to-be process and develop a conceptual model from a value co-creation perspective. Finally, a functional prototype as an instantiation in the ITSM domain is implemented and evaluated through accuracy metrics and user evaluation. The results show that the new process increases the perceived value of both labeling quality and the perceived prediction quality. Thus, we contribute a conceptual model that supports the systematic design of efficient and interactive labeling processes in diverse applications of reinforcement learning systems.
Peters, C.; & Richter, P. (2023): Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters. In: Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023). Maui, Hawaii, USA.
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@inproceedings{ls_leimeister, abstract = {Some classes of person-oriented services such as healthcare services require individualization to be effective. Individualizing services and corresponding patient pathways are costly. To provide such services in an individualized, but also efficient manner, service modularization is known as a solution. Until now, modularization parameters that take healthcare specificities into account are missing. This paper closes this gap. Following a design science research approach, we iteratively build and evaluate a set of healthcare-specific modularization parameters. For requirements elicitation, refinement of the modularization parameters and their evaluation, we conduct interviews with domain experts from patient pathways in oncology care as well as with service design and business development experts. As main theoretical contribution, this paper provides design knowledge for the modularization of healthcare services. For practice, the set of parameters assists healthcare providers in the efficient provision of individualized, patient-centric solutions and patient pathways.}, address = {Maui, Hawaii, USA}, author = {Peters, Christoph and Richter, Peggy}, booktitle = {Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023)}, keywords = {itegpub}, title = {Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters}, year = 2023 }
%0 Conference Paper %1 ls_leimeister %A Peters, Christoph %A Richter, Peggy %B Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023) %C Maui, Hawaii, USA %D 2023 %T Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters %U https://pubs.wi-kassel.de/wp-content/uploads/2023/01/JML_917.pdf %X Some classes of person-oriented services such as healthcare services require individualization to be effective. Individualizing services and corresponding patient pathways are costly. To provide such services in an individualized, but also efficient manner, service modularization is known as a solution. Until now, modularization parameters that take healthcare specificities into account are missing. This paper closes this gap. Following a design science research approach, we iteratively build and evaluate a set of healthcare-specific modularization parameters. For requirements elicitation, refinement of the modularization parameters and their evaluation, we conduct interviews with domain experts from patient pathways in oncology care as well as with service design and business development experts. As main theoretical contribution, this paper provides design knowledge for the modularization of healthcare services. For practice, the set of parameters assists healthcare providers in the efficient provision of individualized, patient-centric solutions and patient pathways.
Peters, C.; & Niering, P. (2023): Menschzentrierte Bürgerbeteiligung mit der Plattform "Weck den Herkules in Dir". In: mitarbeiten.skript (pp. 31–35). Bonn, Germany: Stiftung Mitarbeit.
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@incollection{ls_leimeister, address = {Bonn, Germany}, author = {Peters, Christoph and Niering, Peggy}, booktitle = {mitarbeiten.skript}, keywords = {itegpub}, number = 15, pages = {31-35}, publisher = {Stiftung Mitarbeit}, title = {Menschzentrierte Bürgerbeteiligung mit der Plattform "Weck den Herkules in Dir"}, year = 2023 }
%0 Book Section %1 ls_leimeister %A Peters, Christoph %A Niering, Peggy %B mitarbeiten.skript %C Bonn, Germany %D 2023 %I Stiftung Mitarbeit %N 15 %P 31-35 %T Menschzentrierte Bürgerbeteiligung mit der Plattform "Weck den Herkules in Dir" %@ 9783941143494
Langes, B.; Peters, C.; Boes, A.; & Leimeister, J. M. (2023): Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten. . München: ISF München.
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@techreport{ls_leimeister, address = {München}, author = {Langes, Barbara and Peters, Christoph and Boes, Andreas and Leimeister, Jan Marco}, keywords = {itegpub}, publisher = {ISF München}, title = {Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten}, year = 2023 }
%0 Report %1 ls_leimeister %A Langes, Barbara %A Peters, Christoph %A Boes, Andreas %A Leimeister, Jan Marco %C München %D 2023 %I ISF München %R 10.36194/ING_2023 %T Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten %U https://pubs.wi-kassel.de/wp-content/uploads/2023/07/JML_939.pdf
Eilers, K.; & Peters, C. (2023): Das agile Mindset: Definition, Relevanz und Messbarkeit. In: PersonalQUARTELY.
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@article{ls_leimeister, author = {Eilers, Karen and Peters, Christoph}, journal = {PersonalQUARTELY}, keywords = {itegpub}, number = 4, title = {Das agile Mindset: Definition, Relevanz und Messbarkeit}, volume = 24, year = 2023 }
%0 Journal Article %1 ls_leimeister %A Eilers, Karen %A Peters, Christoph %D 2023 %J PersonalQUARTELY %N 4 %T Das agile Mindset: Definition, Relevanz und Messbarkeit %V 24
Peters, C.; Reichert, F.; & Gläsel, B. (2023): KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden. In: Gergs, H.-J., Schatilow, L., Langes, B., & Kämpf, T. (Eds.), Human Friendly Automation: Arbeit und Künstliche Intelligenz neu denken (1st ed., pp. 151–160). Frankfurt, Germany: Frankfurter Allgemeine Buch.
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@incollection{ls_leimeister, address = {Frankfurt, Germany}, author = {Peters, Christoph and Reichert, Felix and Gläsel, Berit}, booktitle = {Human Friendly Automation: Arbeit und Künstliche Intelligenz neu denken}, edition = 1, editor = {Gergs, Hans-Joachim and Schatilow, Lars and Langes, Barbara and Kämpf, Tobias}, keywords = {ki}, pages = {151-160}, publisher = {Frankfurter Allgemeine Buch}, title = {KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden}, year = 2023 }
%0 Book Section %1 ls_leimeister %A Peters, Christoph %A Reichert, Felix %A Gläsel, Berit %B Human Friendly Automation: Arbeit und Künstliche Intelligenz neu denken %C Frankfurt, Germany %D 2023 %E Gergs, Hans-Joachim %E Schatilow, Lars %E Langes, Barbara %E Kämpf, Tobias %I Frankfurter Allgemeine Buch %P 151-160 %T KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden %7 1 %@ 978-3-96251-171-5
Li, M. M.; Reinhard, P.; Oeste-Reiss, S.; Peters, C.; & Leimeister, J. M. (2023): A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study. In: Information Systems (IS), Erscheinungsjahr/Year: 2023. p. 102311.
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@article{ls_leimeister, abstract = {The adoption of innovative technologies confronts IT-Service-Management (ITSM) with an increasing volume and variety of requests. Artificial intelligence (AI) possesses the potential to augment customer service employees. However, the training data for AI systems are annotated by domain experts with little interest in labeling correctly due to their limited perceived value. Ultimately, insufficient labeled data leads to diminishing returns in AI performance. Following a design science research approach, we provide a novel human-in-the-loop (HIL) design for ITSM support ticket recommendations by incorporating a value co-creation perspective. The design incentivizes ITSM agents to provide labels during their everyday ticket-handling procedures. We develop a functional prototype based on 17,120 support tickets provided by a pilot partner as an instantiation and evaluate the design through accuracy metrics and user evaluations. Our evaluation revealed that recommendations after label improvement showed increased user ratings, and users are willing to contribute their domain knowledge. The improved labels can be utilized to continuously enhance the AI system as rewards showed increasing growth with decreasing marginal returns. Overall, our results emphasize agents' need for value-in-use by providing better results if they improve the labeling of support tickets pre-labeled by AI. Thus, we provide prescriptive knowledge of a novel HIL design that enables efficient and interactive labeling in the context of diverse applications of reinforcement learning systems.}, author = {Li, Mahei Manhai and Reinhard, Philipp and Oeste-Reiss, Sarah and Peters, Christoph and Leimeister, Jan Marco}, journal = {Information Systems (IS)}, keywords = {IT_support}, pages = 102311, title = {A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study}, year = 2023 }
%0 Journal Article %1 ls_leimeister %A Li, Mahei Manhai %A Reinhard, Philipp %A Oeste-Reiss, Sarah %A Peters, Christoph %A Leimeister, Jan Marco %D 2023 %J Information Systems (IS) %P 102311 %R 10.1016/j.is.2023.102311 %T A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study %U https://doi.org/10.1016/j.is.2023.102311 %X The adoption of innovative technologies confronts IT-Service-Management (ITSM) with an increasing volume and variety of requests. Artificial intelligence (AI) possesses the potential to augment customer service employees. However, the training data for AI systems are annotated by domain experts with little interest in labeling correctly due to their limited perceived value. Ultimately, insufficient labeled data leads to diminishing returns in AI performance. Following a design science research approach, we provide a novel human-in-the-loop (HIL) design for ITSM support ticket recommendations by incorporating a value co-creation perspective. The design incentivizes ITSM agents to provide labels during their everyday ticket-handling procedures. We develop a functional prototype based on 17,120 support tickets provided by a pilot partner as an instantiation and evaluate the design through accuracy metrics and user evaluations. Our evaluation revealed that recommendations after label improvement showed increased user ratings, and users are willing to contribute their domain knowledge. The improved labels can be utilized to continuously enhance the AI system as rewards showed increasing growth with decreasing marginal returns. Overall, our results emphasize agents' need for value-in-use by providing better results if they improve the labeling of support tickets pre-labeled by AI. Thus, we provide prescriptive knowledge of a novel HIL design that enables efficient and interactive labeling in the context of diverse applications of reinforcement learning systems.
Langes, B.; Peters, C.; Reinhard, P.; Li, M. M.; Hermann, S.; Katzenberger, R.; … Leimeister, J. M. (2023): Hybrid Intelligence Service Support. In: Langes, B., Peters, C., Boes, A., & Leimeister, J. M. (Eds.), Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten (pp. 37–49). München: ISF München.
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@incollection{ls_leimeister, address = {München}, author = {Langes, Barbara and Peters, Christoph and Reinhard, Philipp and Li, Mahei Manhai and Hermann, Sophia and Katzenberger, Rebecca and Boes, Andreas and Leimeister, Jan Marco}, booktitle = {Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten}, editor = {Langes, Barbara and Peters, Christoph and Boes, Andreas and Leimeister, Jan Marco}, keywords = {Hybride_Intelligenz}, pages = {37-49}, publisher = {ISF München}, title = {Hybrid Intelligence Service Support}, year = 2023 }
%0 Book Section %1 ls_leimeister %A Langes, Barbara %A Peters, Christoph %A Reinhard, Philipp %A Li, Mahei Manhai %A Hermann, Sophia %A Katzenberger, Rebecca %A Boes, Andreas %A Leimeister, Jan Marco %B Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten %C München %D 2023 %E Langes, Barbara %E Peters, Christoph %E Boes, Andreas %E Leimeister, Jan Marco %I ISF München %P 37-49 %R 10.36194/ING_2023 %T Hybrid Intelligence Service Support %U https://pubs.wi-kassel.de/wp-content/uploads/2023/07/JML_941.pdf

2022[ to top ]

Schmidt, S. L.; Li, M. M.; & Peters, C. (2022): Requirements for an IT Support System based on Hybrid Intelligence. In: Hawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, abstract = {In our digital world, all companies need IT support. The IT support staff is under high pressure solving user-based issues and facing an increase of heterogeneous systems. Hybrid intelligence could solve many issues due to the combination of machine power and the individual strengths of humans. As a part of a bigger design science research project, this paper derives requirements for an IT support system based on hybrid intelligence (ISSHI). 17 requirements from the literature and 21 requirements from 24 indepth interviews with IT support managers and support-agents from three different companies have been derived. These were evaluated and refined with a second interview series of five IT support stakeholders that led to a total of 24 consolidated requirements. Finally, these requirements were used to inform a system architecture for an ISSHI. This architecture shall serve as a foundation for future research directions regarding hybrid intelligence in IT support.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Peters, Christoph}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {itegpub}, title = {Requirements for an IT Support System based on Hybrid Intelligence}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Peters, Christoph %B Hawaii International Conference on System Sciences (HICSS) %D 2022 %T Requirements for an IT Support System based on Hybrid Intelligence %U https://pubs.wi-kassel.de/wp-content/uploads/2022/01/JML_854.pdf %X In our digital world, all companies need IT support. The IT support staff is under high pressure solving user-based issues and facing an increase of heterogeneous systems. Hybrid intelligence could solve many issues due to the combination of machine power and the individual strengths of humans. As a part of a bigger design science research project, this paper derives requirements for an IT support system based on hybrid intelligence (ISSHI). 17 requirements from the literature and 21 requirements from 24 indepth interviews with IT support managers and support-agents from three different companies have been derived. These were evaluated and refined with a second interview series of five IT support stakeholders that led to a total of 24 consolidated requirements. Finally, these requirements were used to inform a system architecture for an ISSHI. This architecture shall serve as a foundation for future research directions regarding hybrid intelligence in IT support.
Li, M. M.; Peters, C.; Poser, M.; Eilers, K.; & Elshan, E. (2022): ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.
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@inproceedings{ls_leimeister, abstract = {Recently, businesses are introducing low-code development platforms (LCDP) that enable employees with little to no development expertise to develop their own systems to improve their work. These so-called business unit developers (BUDs) possess necessary domain knowledge to understand how to use LCDPs to create useful (self-) services. Using job resource demand theory and the job crafting model, we conceptualize that BUDs use of LCDPs can be framed using the theoretical lens of job crafting. Job crafting stems from vocational psychology and provides well-researched positive consequences, such as wellbeing and meaningfulness. Thus, our research objective is to understand how BUDs can use LCDPs to job craft to gain access to positive job crafting consequences. We interviewed 17 experts across three organizations that employ an LDCP for chatbots. Our results suggest that job crafting is a suitable framework for understanding the effects of LCDP use.}, address = {Copenhagen, Denmark}, author = {Li, Mahei Manhai and Peters, Christoph and Poser, Mathis and Eilers, Karen and Elshan, Edona}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {low_code_development_platform}, title = {ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Poser, Mathis %A Eilers, Karen %A Elshan, Edona %B International Conference on Information Systems (ICIS) %C Copenhagen, Denmark %D 2022 %T ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs %U https://pubs.wi-kassel.de/wp-content/uploads/2023/01/JML_912.pdf %X Recently, businesses are introducing low-code development platforms (LCDP) that enable employees with little to no development expertise to develop their own systems to improve their work. These so-called business unit developers (BUDs) possess necessary domain knowledge to understand how to use LCDPs to create useful (self-) services. Using job resource demand theory and the job crafting model, we conceptualize that BUDs use of LCDPs can be framed using the theoretical lens of job crafting. Job crafting stems from vocational psychology and provides well-researched positive consequences, such as wellbeing and meaningfulness. Thus, our research objective is to understand how BUDs can use LCDPs to job craft to gain access to positive job crafting consequences. We interviewed 17 experts across three organizations that employ an LDCP for chatbots. Our results suggest that job crafting is a suitable framework for understanding the effects of LCDP use.
Emmerich, P.; Eilers, K.; Peters, C.; & Salomo, S. (2022): Three Personality Trait Combinations for Agile Employees: The Relationship Between the Big Five and Agile Mindset. In: International Conference on Information Systems (ICIS). Copenhagen, Denmark.
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@inproceedings{ls_leimeister, abstract = {Agile IT projects need employees who not only follow agile structures but have a specific attitude called the agile mindset. While the relevance of the agile mindset is clear, findings on when it can be developed, are very limited. Stable personality traits, like the big five, influence attitude. Providing how these traits interact with the agile mindset gives orientation regarding in which cases an agile mindset is more trainable than in other cases. To investigate these relationships, we conducted an online survey with 327 students of a project management lecture. As a result of our SEM and QCA analysis, we found three combinations of personality traits that influence the agile mindset including different extents of conscientiousness, openness, agreeableness and neuroticism. We deepen and extend the theory around the agile mindset and enable practitioners to choose data-driven cases for development activities. Limitations and future research based on these results are given.}, address = {Copenhagen, Denmark}, author = {Emmerich, Philipp and Eilers, Karen and Peters, Christoph and Salomo, Sören}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {big_five}, title = {Three Personality Trait Combinations for Agile Employees: The Relationship Between the Big Five and Agile Mindset}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Emmerich, Philipp %A Eilers, Karen %A Peters, Christoph %A Salomo, Sören %B International Conference on Information Systems (ICIS) %C Copenhagen, Denmark %D 2022 %T Three Personality Trait Combinations for Agile Employees: The Relationship Between the Big Five and Agile Mindset %U http://pubs.wi-kassel.de/wp-content/uploads/2023/04/JML_925.pdf %X Agile IT projects need employees who not only follow agile structures but have a specific attitude called the agile mindset. While the relevance of the agile mindset is clear, findings on when it can be developed, are very limited. Stable personality traits, like the big five, influence attitude. Providing how these traits interact with the agile mindset gives orientation regarding in which cases an agile mindset is more trainable than in other cases. To investigate these relationships, we conducted an online survey with 327 students of a project management lecture. As a result of our SEM and QCA analysis, we found three combinations of personality traits that influence the agile mindset including different extents of conscientiousness, openness, agreeableness and neuroticism. We deepen and extend the theory around the agile mindset and enable practitioners to choose data-driven cases for development activities. Limitations and future research based on these results are given.
DIN; DKE; Dickhaut, E.; Li, M. M.; Peters, C.; & many other authors [see chapter 11] (2022): German Standardization Roadmap on Artificial Intelligence (Wahlster, W., & Winterhalter, C., Eds.) (2nd ed.).
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@book{ls_leimeister, abstract = {On behalf of the German Federal Ministry of Economic Affairs and Climate Action, DIN and DKE started work on the second edition of the German Standardization Roadmap Artificial Intelligence in January 2022. With the broad participation and involvement of more than 570 experts from industry, science, the public sector and civil society, the strategic Roadmap for AI standardization was thus further developed. This work was coordinated and accompanied by a high-level coordination group for AI standardization and conformity The standardization roadmap implements a measure of the German government’s AI Strategy and thus makes a significant contribution to “AI – Made in Germany”. Standardization is part of the AI Strategy and is a strategic instrument for strengthening the innovation and competitiveness of the German and European economies. Not least for this reason, standardization plays a special role in the planned European legal framework for AI, the Artificial Intelligence Act. This Standardization Roadmap AI identifies the requirements in standardization, formulates concrete recommendations and thus creates the basis for initiating standardization work at national level, and especially at European and international level, at an early stage. In doing so, the Roadmap makes a significant contribution to the European Commission’s Artificial Intelligence Act, supporting its implementation. The Standardization Roadmap AI focuses on nine key topics, which are addressed in Chapter 4: → The Roadmap begins with the basic topics, such as terminologies and definitions, classifications and ethical issues. They are the basis for AI discussions and are thus the central core of the Roadmap. → The security/safety of AI systems plays a crucial role in widespread use of AI solutions. Only a more in-depth consideration of requirements for operational safety and information security, for example, can enable the comprehensive use of AI systems in business and society. → Another key topic, and the basis for the broad market success of AI, is testing and certification. This requires reliable quality criteria and reproducible test methods that can be used to verify the properties of AI systems. They are a key prerequisite for assessing the quality of AI-based applications and contribute significantly to explainability and traceability – two factors that build trust and acceptance. → Another challenge in the use of AI, especially for small and medium-sized enterprises, is the integration of AI technologies in organizations. The focus here is on sociotechnical aspects such as human-technology interaction, humane work design, and requirements for business structures and processes, which are all examined in the Roadmap. → The fields of application of AI are extremely diverse. AI technologies are used in almost all business and application areas and offer great potential. To cover a broad spectrum of applications, the Roadmap considers industry-specific challenges for the following five sectors in particular, in addition to the cross-cutting issues mentioned above: Industrial Automation, Mobility, Medicine, Financial Services and Energy / Environment. The present Roadmap outlines the work and discussion results for all nine key topics and provides a comprehensive overview of the status quo, requirements, and needs for action.}, author = {DIN and DKE and Dickhaut, Ernestine and Li, Mahei Manhai and Peters, Christoph and many other authors [see chapter 11]}, edition = 2, editor = {Wahlster, Wolfgang and Winterhalter, Christoph}, keywords = {itegpub}, title = {German Standardization Roadmap on Artificial Intelligence}, year = 2022 }
%0 Book %1 ls_leimeister %A DIN, %A DKE, %A Dickhaut, Ernestine %A Li, Mahei Manhai %A Peters, Christoph %A many other authors [see chapter 11], %D 2022 %E Wahlster, Wolfgang %E Winterhalter, Christoph %T German Standardization Roadmap on Artificial Intelligence %U https://din.de/go/roadmap-ai %X On behalf of the German Federal Ministry of Economic Affairs and Climate Action, DIN and DKE started work on the second edition of the German Standardization Roadmap Artificial Intelligence in January 2022. With the broad participation and involvement of more than 570 experts from industry, science, the public sector and civil society, the strategic Roadmap for AI standardization was thus further developed. This work was coordinated and accompanied by a high-level coordination group for AI standardization and conformity The standardization roadmap implements a measure of the German government’s AI Strategy and thus makes a significant contribution to “AI – Made in Germany”. Standardization is part of the AI Strategy and is a strategic instrument for strengthening the innovation and competitiveness of the German and European economies. Not least for this reason, standardization plays a special role in the planned European legal framework for AI, the Artificial Intelligence Act. This Standardization Roadmap AI identifies the requirements in standardization, formulates concrete recommendations and thus creates the basis for initiating standardization work at national level, and especially at European and international level, at an early stage. In doing so, the Roadmap makes a significant contribution to the European Commission’s Artificial Intelligence Act, supporting its implementation. The Standardization Roadmap AI focuses on nine key topics, which are addressed in Chapter 4: → The Roadmap begins with the basic topics, such as terminologies and definitions, classifications and ethical issues. They are the basis for AI discussions and are thus the central core of the Roadmap. → The security/safety of AI systems plays a crucial role in widespread use of AI solutions. Only a more in-depth consideration of requirements for operational safety and information security, for example, can enable the comprehensive use of AI systems in business and society. → Another key topic, and the basis for the broad market success of AI, is testing and certification. This requires reliable quality criteria and reproducible test methods that can be used to verify the properties of AI systems. They are a key prerequisite for assessing the quality of AI-based applications and contribute significantly to explainability and traceability – two factors that build trust and acceptance. → Another challenge in the use of AI, especially for small and medium-sized enterprises, is the integration of AI technologies in organizations. The focus here is on sociotechnical aspects such as human-technology interaction, humane work design, and requirements for business structures and processes, which are all examined in the Roadmap. → The fields of application of AI are extremely diverse. AI technologies are used in almost all business and application areas and offer great potential. To cover a broad spectrum of applications, the Roadmap considers industry-specific challenges for the following five sectors in particular, in addition to the cross-cutting issues mentioned above: Industrial Automation, Mobility, Medicine, Financial Services and Energy / Environment. The present Roadmap outlines the work and discussion results for all nine key topics and provides a comprehensive overview of the status quo, requirements, and needs for action. %7 2
Eilers, K.; Peters, C.; & Leimeister, J. M. (2022): Why the agile mindset matters. In: Technological Forecasting and Social Change, Ausgabe/Nummer: 121650, Vol. 179, Erscheinungsjahr/Year: 2022. pp. 1–14.
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@article{ls_leimeister, abstract = {Volatility, uncertainty, complexity, and ambiguity (VUCA) are drivers in today's business world. To perform amid this accelerated change and the digitalization progress, organizations are implementing agility. However, such an implementation does not happen without stumbling blocks and some fail. One reason for this is actors’ agile mindset (AM), which is necessary to deal succefully within a VUCA environment. Knowledge of the AM is in its infancy and conceptualization and measuring tools for it are lacking. Furthermore, the relation of the AM in terms of strategic agility and performance is still unclear. Our study aims to close these gaps. We examine AM through 15 interviews and a survey (N = 449) to predict strategic agility and performance. As a result, we conceptualize AM as an attitude that comprises four dimensions: attitude towards 1) learning spirit, 2) collaborative exchange, 3) empowered self-guidance, and 4) customer co-creation. Furthermore, we describe how actors with an AM deal with new technologies. We found that AM affects organizational performance mediated by strategic agility. These findings contribute to the agility and management research by providing a conceptualization and measuring instrument for AM. Furthermore, its relevance for strategic agility is explained and its relationship with organizational performance outlined.}, author = {Eilers, Karen and Peters, Christoph and Leimeister, Jan Marco}, journal = {Technological Forecasting and Social Change}, keywords = {itegpub}, number = 121650, pages = {1-14}, title = {Why the agile mindset matters}, volume = 179, year = 2022 }
%0 Journal Article %1 ls_leimeister %A Eilers, Karen %A Peters, Christoph %A Leimeister, Jan Marco %D 2022 %J Technological Forecasting and Social Change %N 121650 %P 1-14 %R 10.1016/j.techfore.2022.121650 %T Why the agile mindset matters %U https://pubs.wi-kassel.de/wp-content/uploads/2022/04/JML_870.pdf %V 179 %X Volatility, uncertainty, complexity, and ambiguity (VUCA) are drivers in today's business world. To perform amid this accelerated change and the digitalization progress, organizations are implementing agility. However, such an implementation does not happen without stumbling blocks and some fail. One reason for this is actors’ agile mindset (AM), which is necessary to deal succefully within a VUCA environment. Knowledge of the AM is in its infancy and conceptualization and measuring tools for it are lacking. Furthermore, the relation of the AM in terms of strategic agility and performance is still unclear. Our study aims to close these gaps. We examine AM through 15 interviews and a survey (N = 449) to predict strategic agility and performance. As a result, we conceptualize AM as an attitude that comprises four dimensions: attitude towards 1) learning spirit, 2) collaborative exchange, 3) empowered self-guidance, and 4) customer co-creation. Furthermore, we describe how actors with an AM deal with new technologies. We found that AM affects organizational performance mediated by strategic agility. These findings contribute to the agility and management research by providing a conceptualization and measuring instrument for AM. Furthermore, its relevance for strategic agility is explained and its relationship with organizational performance outlined.
Simmert, B.; & Peters, C. (2022): Faster, Better, Happier – Internal Crowd Work as Form of Structural Empowerment for Employee Empowerment and Success. In: Die Unternehmung – Swiss Journal of Business Research and Practice, Ausgabe/Nummer: 1, Vol. 76, Erscheinungsjahr/Year: 2022. pp. 28–49.
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@article{ls_leimeister, abstract = {ICW is gaining increasing importance as an innovative concept of digital work organization. This study examines ICW and its role as a structural empowerment tool driving the psychological empowerment of employees. This is done by means of a case study on a telecommunications company that has been successfully using ICW for more than ten years. Using a mixed-method approach, a model for an in-depth understanding of empowerment in ICW is exploratively developed based on qualitative data. Furthermore, organizational enablers in ICW are identified as important prerequisites and success factors. Additionally, the study shows how ICW as structural empowerment promotes psychological empowerment and can lead to higher speed, increased synergies, and higher employee satisfaction. A quantitative deep-dive provides additional figures on the structural empowerment mechanisms in ICW as well as on employee perceptions.}, author = {Simmert, Benedikt and Peters, Christoph}, journal = {Die Unternehmung – Swiss Journal of Business Research and Practice}, keywords = {itegpub}, number = 1, pages = {28-49}, title = {Faster, Better, Happier – Internal Crowd Work as Form of Structural Empowerment for Employee Empowerment and Success}, volume = 76, year = 2022 }
%0 Journal Article %1 ls_leimeister %A Simmert, Benedikt %A Peters, Christoph %D 2022 %J Die Unternehmung – Swiss Journal of Business Research and Practice %N 1 %P 28-49 %R 10.5771/0042-059X-2022-1-28 %T Faster, Better, Happier – Internal Crowd Work as Form of Structural Empowerment for Employee Empowerment and Success %U https://pubs.wi-kassel.de/wp-content/uploads/2023/08/JML_945.pdf %V 76 %X ICW is gaining increasing importance as an innovative concept of digital work organization. This study examines ICW and its role as a structural empowerment tool driving the psychological empowerment of employees. This is done by means of a case study on a telecommunications company that has been successfully using ICW for more than ten years. Using a mixed-method approach, a model for an in-depth understanding of empowerment in ICW is exploratively developed based on qualitative data. Furthermore, organizational enablers in ICW are identified as important prerequisites and success factors. Additionally, the study shows how ICW as structural empowerment promotes psychological empowerment and can lead to higher speed, increased synergies, and higher employee satisfaction. A quantitative deep-dive provides additional figures on the structural empowerment mechanisms in ICW as well as on employee perceptions.
Schmidt, S.; Langes, B.; Li, M. M.; Peters, C.; Kämpf, T.; Leimeister, J. M.; & Boes, A. (2022): Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services. In: Bruhn, M., & Hadwich, K. (Eds.), Smart Services (1st ed., Vol. 1, pp. 253–271). Wiesbaden: Springer Gabler.
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@incollection{ls_leimeister, abstract = {Viele Innovationen aus Forschungs- und Entwicklungsprojekten scheitern in der Praxis, da die Beteiligten nicht von Anfang an bzw. nicht ausreichend involviert werden. Um diesem Problem entgegenzuwirken, bietet sich das Anwenden der LabTeam-Methode an, die im Zuge des Forschungsprojekts HISS entwickelt und erprobt wurde. Diese adressiert das nicht ausreichende Berücksichtigen des Wandels der Arbeit und die mangelhafte Involvierung der Beteiligten. Dieser Beitrag stellt diese Methode dar und stellt handlungsweisende Richtlinien vor.}, address = {Wiesbaden}, author = {Schmidt, Simon and Langes, Barbara and Li, Mahei Manhai and Peters, Christoph and Kämpf, Tobias and Leimeister, Jan Marco and Boes, Andreas}, booktitle = {Smart Services}, edition = 1, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {itegpub}, pages = {253-271}, publisher = {Springer Gabler}, series = {Forum Dienstleistungsmanagement}, title = {Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services}, volume = 1, year = 2022 }
%0 Book Section %1 ls_leimeister %A Schmidt, Simon %A Langes, Barbara %A Li, Mahei Manhai %A Peters, Christoph %A Kämpf, Tobias %A Leimeister, Jan Marco %A Boes, Andreas %B Smart Services %C Wiesbaden %D 2022 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %P 253-271 %R 10.1007/978-3-658-37344-3_7 %T Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services %U https://link.springer.com/chapter/10.1007/978-3-658-37344-3_7 %V 1 %X Viele Innovationen aus Forschungs- und Entwicklungsprojekten scheitern in der Praxis, da die Beteiligten nicht von Anfang an bzw. nicht ausreichend involviert werden. Um diesem Problem entgegenzuwirken, bietet sich das Anwenden der LabTeam-Methode an, die im Zuge des Forschungsprojekts HISS entwickelt und erprobt wurde. Diese adressiert das nicht ausreichende Berücksichtigen des Wandels der Arbeit und die mangelhafte Involvierung der Beteiligten. Dieser Beitrag stellt diese Methode dar und stellt handlungsweisende Richtlinien vor. %7 1 %@ 978-3-658-37343-6
Akmeikina, E.; Eilers, K.; Li, M. M.; & Peters, C. (2022): Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns. In: Pacific Asia Conference on Information Systems (PACIS). Taipei/Sidney.
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@inproceedings{ls_leimeister, abstract = {The potentials of artificial intelligence (AI) are manifold and their discussion has gained momentum in research and practice. In the same realm, AI also raises fears among employees of being replaced by AI technologies and, therefore, shying away from using it. Generally, employees want to be empowered to do their job and seek both more responsibility, as well as make their own decisions. In this paper, we conduct a systematic literature review that investigates the current state of the literature on the potential empowering effects of AI-based human-machine behavior. We thus sorted the literature into three behavioral categories: humans shape machine behavior, machines shape human behavior, human-machine co-behavior and crossed them with psychological empowerment dimensions of significance, competence, self-determination, and influence. Our results show corresponding literature streams and provide future research directions in a field that is likely to disrupt the way we work in the future.}, address = {Taipei/Sidney}, author = {Akmeikina, Elisabeth and Eilers, Karen and Li, Mahei Manhai and Peters, Christoph}, booktitle = {Pacific Asia Conference on Information Systems (PACIS)}, keywords = {itegpub}, title = {Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns}, year = 2022 }
%0 Conference Paper %1 ls_leimeister %A Akmeikina, Elisabeth %A Eilers, Karen %A Li, Mahei Manhai %A Peters, Christoph %B Pacific Asia Conference on Information Systems (PACIS) %C Taipei/Sidney %D 2022 %T Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns %U http://pubs.wi-kassel.de/wp-content/uploads/2022/08/JML_885.pdf %X The potentials of artificial intelligence (AI) are manifold and their discussion has gained momentum in research and practice. In the same realm, AI also raises fears among employees of being replaced by AI technologies and, therefore, shying away from using it. Generally, employees want to be empowered to do their job and seek both more responsibility, as well as make their own decisions. In this paper, we conduct a systematic literature review that investigates the current state of the literature on the potential empowering effects of AI-based human-machine behavior. We thus sorted the literature into three behavioral categories: humans shape machine behavior, machines shape human behavior, human-machine co-behavior and crossed them with psychological empowerment dimensions of significance, competence, self-determination, and influence. Our results show corresponding literature streams and provide future research directions in a field that is likely to disrupt the way we work in the future.

2021[ to top ]

Schmidt, S. L.; Li, M. M.; Peters, C.; & Leimeister, J. M. (2021): Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports. In: Bruhn, M., & Hadwich, K. (Eds.), Künstliche Intelligenz im Dienstleistungsmanagement (Vol. Geschäftsmodelle – Serviceinnovationen – Implementierung). Springer Gabler.
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@incollection{ls_leimeister, abstract = {Die Verbindung von menschlicher und künstlicher Intelligenz, die wir hybride Intelligenz (HI) nennen, soll Mitarbeitende im IT-Support entlasten und unterstützen. In diesem Beitrag gestalten wir nutzungszentriert eine HI-basierte Dienstleistung am Beispiel des IT-Supports. Wir beginnen mit einer Problemidentifizierung am Beispiel von drei unterschiedlich groß aufgestellten Unternehmen. Basierend auf diesen identifizierten Herausforderungen des IT-Supports wurden die Interaktionen während der Dienstleistungserbringung zwischen allen Beteiligten (Mitarbeitende, Kund:innen und System) nutzungszentriert neu gestaltet.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Künstliche Intelligenz im Dienstleistungsmanagement}, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {itegpub}, month = {08}, publisher = {Springer Gabler}, title = {Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports}, volume = {Geschäftsmodelle – Serviceinnovationen – Implementierung}, year = 2021 }
%0 Book Section %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B Künstliche Intelligenz im Dienstleistungsmanagement %D 2021 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %T Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports %V Geschäftsmodelle – Serviceinnovationen – Implementierung %X Die Verbindung von menschlicher und künstlicher Intelligenz, die wir hybride Intelligenz (HI) nennen, soll Mitarbeitende im IT-Support entlasten und unterstützen. In diesem Beitrag gestalten wir nutzungszentriert eine HI-basierte Dienstleistung am Beispiel des IT-Supports. Wir beginnen mit einer Problemidentifizierung am Beispiel von drei unterschiedlich groß aufgestellten Unternehmen. Basierend auf diesen identifizierten Herausforderungen des IT-Supports wurden die Interaktionen während der Dienstleistungserbringung zwischen allen Beteiligten (Mitarbeitende, Kund:innen und System) nutzungszentriert neu gestaltet. %@ 978-3-658-34324-8
Wessel, L.; Peters, C.; & Niederman, F. (2021): Using ‘Panel Reports’ to Advance Scholarly Discourse: A Change in Editorial Policy and Guidelines for Authors of ‘Panel Reports’. In: Communications of the Association for Information Systems (CAIS).
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@article{ls_leimeister, abstract = {‘Panel reports’ reflect a particular category of submissions that can be made to the Communications of the Association for Information Systems (CAIS). As stated online, panel reports differ from traditional research papers in that “CAIS is open to publishing reports of panels, debates, symposia, workshops and similar events. Such reports have to clearly position the matter of discussion at the event, highlight the relevance of event and topic and outline the different views on the topic that emanated at the events.” (https://aisel.aisnet.org/cais/panel_reports.pdf). While this definition has persisted for some time and still holds true, it leaves room for interpretation what constitutes a contribution and how one knows that a particular paper has made enough of one. The purpose of this editorial is to provide interpretation and elaboration of these principles based on our collective experience with such reports.}, author = {Wessel, Lauri and Peters, Christoph and Niederman, Fred}, journal = {Communications of the Association for Information Systems (CAIS)}, keywords = {itegpub}, title = {Using ‘Panel Reports’ to Advance Scholarly Discourse: A Change in Editorial Policy and Guidelines for Authors of ‘Panel Reports’}, year = 2021 }
%0 Journal Article %1 ls_leimeister %A Wessel, Lauri %A Peters, Christoph %A Niederman, Fred %D 2021 %J Communications of the Association for Information Systems (CAIS) %T Using ‘Panel Reports’ to Advance Scholarly Discourse: A Change in Editorial Policy and Guidelines for Authors of ‘Panel Reports’ %X ‘Panel reports’ reflect a particular category of submissions that can be made to the Communications of the Association for Information Systems (CAIS). As stated online, panel reports differ from traditional research papers in that “CAIS is open to publishing reports of panels, debates, symposia, workshops and similar events. Such reports have to clearly position the matter of discussion at the event, highlight the relevance of event and topic and outline the different views on the topic that emanated at the events.” (https://aisel.aisnet.org/cais/panel_reports.pdf). While this definition has persisted for some time and still holds true, it leaves room for interpretation what constitutes a contribution and how one knows that a particular paper has made enough of one. The purpose of this editorial is to provide interpretation and elaboration of these principles based on our collective experience with such reports.
Schmidt, S. L.; Li, M. M.; Weigel, S.; & Peters, C. (2021): Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material. In: International Conference on Design Science Research in Information Systems and Technology (DESRIST). Springer.
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@inproceedings{ls_leimeister, abstract = {As more and more business processes are based on IT services the high availability of these processes is dependent on the IT-Support. Thus, making the IT-Support a critical success factor of companies. This paper presents how this department can be supported by providing the staff with domain-specific and high-quality solution material to help employees faster when errors occur. The solution material is based on previously solved tickets because these contain precise domain-specific solutions narrowed down to e.g., specific versions and configurations of hard-/software used in the company. To retrieve the solution material ontologies are used that contain the domain-specific vocabulary needed. Because not all previously solved tickets contain high-quality solution material that helps the staff to fix issues the designed IT-Support system separates lowfrom high-quality solution material. This paper presents (a) theory- and practicalmotivated design requirements that describe the need for automatically retrieved solution material, (b) develops two major design principles to retrieve domainspecific and high-quality solution material, and (c) evaluates the instantiations of them as a prototype with organic real-world data. The results show that previously solved tickets of a company can be pre-processed and retrieved to ITSupport staff based on their current queries.}, author = {Schmidt, Simon L. and Li, Mahei Manhai and Weigel, Sascha and Peters, Christoph}, booktitle = {International Conference on Design Science Research in Information Systems and Technology (DESRIST)}, keywords = {ontology}, month = {08}, publisher = {Springer}, title = {Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Schmidt, Simon L. %A Li, Mahei Manhai %A Weigel, Sascha %A Peters, Christoph %B International Conference on Design Science Research in Information Systems and Technology (DESRIST) %D 2021 %I Springer %T Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material %U https://pubs.wi-kassel.de/wp-content/uploads/2022/01/JML_855.pdf %X As more and more business processes are based on IT services the high availability of these processes is dependent on the IT-Support. Thus, making the IT-Support a critical success factor of companies. This paper presents how this department can be supported by providing the staff with domain-specific and high-quality solution material to help employees faster when errors occur. The solution material is based on previously solved tickets because these contain precise domain-specific solutions narrowed down to e.g., specific versions and configurations of hard-/software used in the company. To retrieve the solution material ontologies are used that contain the domain-specific vocabulary needed. Because not all previously solved tickets contain high-quality solution material that helps the staff to fix issues the designed IT-Support system separates lowfrom high-quality solution material. This paper presents (a) theory- and practicalmotivated design requirements that describe the need for automatically retrieved solution material, (b) develops two major design principles to retrieve domainspecific and high-quality solution material, and (c) evaluates the instantiations of them as a prototype with organic real-world data. The results show that previously solved tickets of a company can be pre-processed and retrieved to ITSupport staff based on their current queries.
Peters, C.; Eilers, K.; Simmert, B.; & Leimeister, J. M. (2021): Future Organization Report 2021. . St.Gallen, Switzerland and Frankfurt, Germany: Institute of Information Management at University of St.Gallen and Campana & Schott Business Services GmbH.
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@techreport{ls_leimeister, abstract = {What are the attributes of successful organizations? This is the question addressed by the Future Organization Report 2021. It focuses on the idea of “Organizational Excellence” and what organizations can do to achieve this goal.}, address = {St.Gallen, Switzerland and Frankfurt, Germany}, author = {Peters, Christoph and Eilers, Karen and Simmert, Benedikt and Leimeister, Jan Marco}, institution = {Institute of Information Management at University of St.Gallen and Campana & Schott Business Services GmbH}, keywords = {itegpub}, title = {Future Organization Report 2021}, year = 2021 }
%0 Report %1 ls_leimeister %A Peters, Christoph %A Eilers, Karen %A Simmert, Benedikt %A Leimeister, Jan Marco %C St.Gallen, Switzerland and Frankfurt, Germany %D 2021 %T Future Organization Report 2021 %U http://pubs.wi-kassel.de/wp-content/uploads/2021/11/JML_841.pdf %X What are the attributes of successful organizations? This is the question addressed by the Future Organization Report 2021. It focuses on the idea of “Organizational Excellence” and what organizations can do to achieve this goal.
Sander, R.; & Peters, C. (2021): Artificial Intelligence in the Customer Journey: A Systematic Overview of the Most Popular Use Cases Through the Creation of AI Archetypes. In: Conference of the European Association for Research on Services (RESER). Heilbronn, Germany.
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@inproceedings{ls_leimeister, address = {Heilbronn, Germany}, author = {Sander, Richard and Peters, Christoph}, booktitle = {Conference of the European Association for Research on Services (RESER)}, journal = {Conference of the European Association for Research on Services (RESER)}, keywords = {ai_archetypes}, month = 10, title = {Artificial Intelligence in the Customer Journey: A Systematic Overview of the Most Popular Use Cases Through the Creation of AI Archetypes}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Sander, Richard %A Peters, Christoph %B Conference of the European Association for Research on Services (RESER) %C Heilbronn, Germany %D 2021 %J Conference of the European Association for Research on Services (RESER) %T Artificial Intelligence in the Customer Journey: A Systematic Overview of the Most Popular Use Cases Through the Creation of AI Archetypes %U https://pubs.wi-kassel.de/wp-content/uploads/2021/11/JML_842.pdf
Peters, C.; Schmidt, S.; Li, M.; & Leimeister, J. M. (2021): Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten. In: Service Today, Ausgabe/Nummer: 1/21, Vol. 35, Erscheinungsjahr/Year: 2021. pp. 66–67.
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@article{ls_leimeister, author = {Peters, Christoph and Schmidt, Simon and Li, Mahei and Leimeister, Jan Marco}, editor = {e.V. (KVD), Kundendienst-Verband Deutschland}, journal = {Service Today}, keywords = {itegpub}, month = {02}, number = {1/21}, pages = {66-67}, title = {Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten}, volume = 35, year = 2021 }
%0 Journal Article %1 ls_leimeister %A Peters, Christoph %A Schmidt, Simon %A Li, Mahei %A Leimeister, Jan Marco %D 2021 %E e.V. (KVD), Kundendienst-Verband Deutschland %J Service Today %N 1/21 %P 66-67 %T Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten %U http://pubs.wi-kassel.de/wp-content/uploads/2021/03/JML_816.pdf %V 35
Bartetzko, M.; Freitag, M.; Peters, C.; Pfahl, S.; Robra-Bissantz, S.; & Sanders, T. (2021): Förderlandschaft Dienstleistungsgestaltung. In: Friedrich, J., Gilbert, K., Pietrzyk, U., Römer, V., Steputat-Rätze, A., & Zinke-Wehlmann, C. (Eds.), Perspektiven auf die Gestaltung von Interaktionsarbeit.
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@incollection{ls_leimeister, author = {Bartetzko, Marit and Freitag, Mike and Peters, Christoph and Pfahl, Sebastian and Robra-Bissantz, Susanne and Sanders, Tobias}, booktitle = {Perspektiven auf die Gestaltung von Interaktionsarbeit}, editor = {Friedrich, Julia and Gilbert, Kristin and Pietrzyk, Ulrike and Römer, Vanita and Steputat-Rätze, Anne and Zinke-Wehlmann, Christian}, keywords = {dienstleistung}, title = {Förderlandschaft Dienstleistungsgestaltung}, year = 2021 }
%0 Book Section %1 ls_leimeister %A Bartetzko, Marit %A Freitag, Mike %A Peters, Christoph %A Pfahl, Sebastian %A Robra-Bissantz, Susanne %A Sanders, Tobias %B Perspektiven auf die Gestaltung von Interaktionsarbeit %D 2021 %E Friedrich, Julia %E Gilbert, Kristin %E Pietrzyk, Ulrike %E Römer, Vanita %E Steputat-Rätze, Anne %E Zinke-Wehlmann, Christian %R 10.25368/2021.4 %T Förderlandschaft Dienstleistungsgestaltung %U http://pubs.wi-kassel.de/wp-content/uploads/2021/09/JML_839.pdf %@ 9783867806787
Pesta, P.; & Peters, C. (2021): Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research. In: International Conference on Wirtschaftsinformatik (WI). Duisburg/Essen, Germany: University of Duisburg-Essen.
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@inproceedings{ls_leimeister, address = {Duisburg/Essen, Germany}, author = {Pesta, Paul and Peters, Christoph}, booktitle = {International Conference on Wirtschaftsinformatik (WI)}, keywords = {systematic_literature_review}, month = {03}, organization = {University of Duisburg-Essen}, title = {Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Pesta, Paul %A Peters, Christoph %B International Conference on Wirtschaftsinformatik (WI) %C Duisburg/Essen, Germany %D 2021 %T Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research
Peters, C.; & Billert, M. (2021): Government-as-a-Platform im Kontext Bürgerbeteiligung: Konzeption, Entwicklung und Integration am Beispiel einer deutschen Smart City. In: Laumer, R. (Ed.), Kommunales Open Government - Grundlagen, Praxis, Perspektiven (pp. 52–64). Marburg, Germany: Büchner Verlag.
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@incollection{ls_leimeister, abstract = {Bürgerbeteiligung war und ist wichtig – insbesondere in Zeiten von Covid-19. Dabei bedarf es einer sinnvollen Kombination und einer guten Verzahnung von digitalen und analogen Angeboten, wobei insbesondere im Kontext von Covid-19 die Frage bezüglich digitaler Bürgerbeteiligung im Raum steht: Wenn nicht jetzt, wann dann? Wir sprechen uns für Formen digitaler Bürgerbeteiligung aus, die bestehende Formen nicht ersetzen, sondern synergetisch ergänzen. Um dies zu tun, zeigen wir in diesem Beitrag auf, wie das Konzept des Government-as-a-Platform hierbei zu verstehen ist und helfen kann. Außerdem beschreiben wir Konzeption, Entwicklung und Integration einer digitalen Bürgerbeteiligungsplattform, die sich unter anderem durch die Verzahnung von Top-down- und Bottom-up-Elementen wie auch durch Transparenz der Plattform-Prozesse auszeichnet. Bürger*innen werden dabei als Expert*innen ihres Alltags gesehen und dazu empowert, durch eigene Projektvorschläge ihre Stadt proaktiv mitzugestalten.}, address = {Marburg, Germany}, author = {Peters, Christoph and Billert, Matthias}, booktitle = {Kommunales Open Government - Grundlagen, Praxis, Perspektiven}, editor = {Laumer, Ralf}, keywords = {itegpub}, month = {05}, pages = {52-64}, publisher = {Büchner Verlag}, title = {Government-as-a-Platform im Kontext Bürgerbeteiligung: Konzeption, Entwicklung und Integration am Beispiel einer deutschen Smart City}, year = 2021 }
%0 Book Section %1 ls_leimeister %A Peters, Christoph %A Billert, Matthias %B Kommunales Open Government - Grundlagen, Praxis, Perspektiven %C Marburg, Germany %D 2021 %E Laumer, Ralf %I Büchner Verlag %P 52-64 %T Government-as-a-Platform im Kontext Bürgerbeteiligung: Konzeption, Entwicklung und Integration am Beispiel einer deutschen Smart City %U http://pubs.wi-kassel.de/wp-content/uploads/2021/05/JML_822.pdf %X Bürgerbeteiligung war und ist wichtig – insbesondere in Zeiten von Covid-19. Dabei bedarf es einer sinnvollen Kombination und einer guten Verzahnung von digitalen und analogen Angeboten, wobei insbesondere im Kontext von Covid-19 die Frage bezüglich digitaler Bürgerbeteiligung im Raum steht: Wenn nicht jetzt, wann dann? Wir sprechen uns für Formen digitaler Bürgerbeteiligung aus, die bestehende Formen nicht ersetzen, sondern synergetisch ergänzen. Um dies zu tun, zeigen wir in diesem Beitrag auf, wie das Konzept des Government-as-a-Platform hierbei zu verstehen ist und helfen kann. Außerdem beschreiben wir Konzeption, Entwicklung und Integration einer digitalen Bürgerbeteiligungsplattform, die sich unter anderem durch die Verzahnung von Top-down- und Bottom-up-Elementen wie auch durch Transparenz der Plattform-Prozesse auszeichnet. Bürger*innen werden dabei als Expert*innen ihres Alltags gesehen und dazu empowert, durch eigene Projektvorschläge ihre Stadt proaktiv mitzugestalten. %@ 978-3-96317-246-5
Peters, C. (2021): Designing Work and Service Systems. School of Management, University of St.Gallen: Habilitation Thesis.
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@book{ls_leimeister, address = {School of Management, University of St.Gallen}, author = {Peters, Christoph}, keywords = {designing_work_systems}, publisher = {Habilitation Thesis}, title = {Designing Work and Service Systems}, year = 2021 }
%0 Book %1 ls_leimeister %A Peters, Christoph %C School of Management, University of St.Gallen %D 2021 %I Habilitation Thesis %T Designing Work and Service Systems
Billert, M.; & Peters, C. (2021): Gelebte Demokratie in der Stadt der Zukunft – Entwicklung einer digitalen Bürgerbeteiligungsplattform. In: Sommer, J. (Ed.), Kursbuch Bürgerbeteiligung #4 (pp. 364–376).
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@incollection{ls_leimeister, abstract = {Um die Lebensverhältnisse der Bürger*innen in Städten zu verbessern, sollen diese als Expert*innen ihres Alltags eingebunden werden. Jedoch finden städtische Angebote oftmals bei Bürger*innen keinen Anklang und umgekehrt kämpfen Bürgerinitiativen um die Aufmerksamkeit und Unterstützung von Städten. Um diese Lücke zu schließen, wurde eine digitale Bürgerbeteiligungsplattform in einer deutschen Großstadt etabliert. Sie unterstützt Bürger*innen bei ihren Anliegen und bietet Städten die Möglichkeit, bürger-initiierte Beiträge niederschwellig zu überprüfen und bereitzustellen. Mit dem anschließenden demokratischen Abstimmungsprozess handelt es sich um ein Stück gelebte Demokratie.}, author = {Billert, Matthias and Peters, Christoph}, booktitle = {Kursbuch Bürgerbeteiligung #4}, editor = {Sommer, Jörg}, keywords = {itegpub}, pages = {364-376}, title = {Gelebte Demokratie in der Stadt der Zukunft – Entwicklung einer digitalen Bürgerbeteiligungsplattform}, year = 2021 }
%0 Book Section %1 ls_leimeister %A Billert, Matthias %A Peters, Christoph %B Kursbuch Bürgerbeteiligung #4 %D 2021 %E Sommer, Jörg %P 364-376 %T Gelebte Demokratie in der Stadt der Zukunft – Entwicklung einer digitalen Bürgerbeteiligungsplattform %U https://pubs.wi-kassel.de/wp-content/uploads/2021/11/JML_846.pdf %X Um die Lebensverhältnisse der Bürger*innen in Städten zu verbessern, sollen diese als Expert*innen ihres Alltags eingebunden werden. Jedoch finden städtische Angebote oftmals bei Bürger*innen keinen Anklang und umgekehrt kämpfen Bürgerinitiativen um die Aufmerksamkeit und Unterstützung von Städten. Um diese Lücke zu schließen, wurde eine digitale Bürgerbeteiligungsplattform in einer deutschen Großstadt etabliert. Sie unterstützt Bürger*innen bei ihren Anliegen und bietet Städten die Möglichkeit, bürger-initiierte Beiträge niederschwellig zu überprüfen und bereitzustellen. Mit dem anschließenden demokratischen Abstimmungsprozess handelt es sich um ein Stück gelebte Demokratie. %@ 978-3942466516
Mrass, V.; Peters, C.; & Leimeister, J. M. (2021): How Companies Can Benefit from Interlinking External Crowds and Internal Employees. In: Management Information Systems Quarterly Executive (MISQE), Ausgabe/Nummer: 1, Vol. 20, Erscheinungsjahr/Year: 2021. pp. 17–38.
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@article{ls_leimeister, abstract = {Based on insights from an engineering design project conducted by Airbus and Local Motors, we describe how companies can leverage hybrid working by interlinking external crowds and internal employees, to increase the agility, quality and speed of product development. We identify the benefits and risks of hybrid working and describe the different ways of interlinking external crowds and internal employees. Finally, we provide recommendations for company executives who want to explore the use of hybrid working.}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, journal = {Management Information Systems Quarterly Executive (MISQE)}, keywords = {External_Crowds}, month = {03}, number = 1, pages = {17-38}, title = {How Companies Can Benefit from Interlinking External Crowds and Internal Employees}, volume = 20, year = 2021 }
%0 Journal Article %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %D 2021 %J Management Information Systems Quarterly Executive (MISQE) %N 1 %P 17-38 %T How Companies Can Benefit from Interlinking External Crowds and Internal Employees %U https://pubs.wi-kassel.de/wp-content/uploads/2022/01/JML_817_new.pdf %V 20 %X Based on insights from an engineering design project conducted by Airbus and Local Motors, we describe how companies can leverage hybrid working by interlinking external crowds and internal employees, to increase the agility, quality and speed of product development. We identify the benefits and risks of hybrid working and describe the different ways of interlinking external crowds and internal employees. Finally, we provide recommendations for company executives who want to explore the use of hybrid working.
Simmert, B.; Peters, C.; & Leimeister, J. M. (2021): Interne Crowd Work als innovative Form der Arbeitsorganisation. In: Service today : das Magazin für Entscheider aus Service, Marketing, Logistik und Technik, Ausgabe/Nummer: 1, Vol. 35, Erscheinungsjahr/Year: 2021. pp. 12–16.
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@article{ls_leimeister, author = {Simmert, Benedikt and Peters, Christoph and Leimeister, Jan Marco}, journal = {Service today : das Magazin für Entscheider aus Service, Marketing, Logistik und Technik}, keywords = {itegpub}, number = 1, pages = {12-16}, title = {Interne Crowd Work als innovative Form der Arbeitsorganisation}, volume = 35, year = 2021 }
%0 Journal Article %1 ls_leimeister %A Simmert, Benedikt %A Peters, Christoph %A Leimeister, Jan Marco %D 2021 %J Service today : das Magazin für Entscheider aus Service, Marketing, Logistik und Technik %N 1 %P 12-16 %T Interne Crowd Work als innovative Form der Arbeitsorganisation %V 35
Eilers, K.; Simmert, B.; Peters, C.; & Leimeister, J. M. (2021): Why the Agile Mindset Matters. In: Academy of Management Annual Meeting (AOM).
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@inproceedings{ls_leimeister, abstract = {Volatility, uncertainty, ambiguity, and complexity (VUCA) are drivers in today’s business world. Therefore, an increasing number of organizations implement agility (agile methods) to cope with the rapid and accelerating change. However, these agile transformations do not succeed unhindered, and some fail. One reason for that is the employees lacking an agile mindset and they do not support or participate in the transformation. So far, knowledge of the agile mindset is in its infancy. A conceptualization for developing a measuring instrument on the individual level is lacking. Furthermore, the relevance of the agile mindset regarding organizational performance in a VUCA world is still unclear. Our study aims to close this gap. To do so, we examine the agile mindset with 15 qualitative interviews and conduct an online survey (N=449) to predict organizational agility and organizational performance based on the agile mindset. As for results, we conceptualize the agile mindset as an attitude that comprises four dimensions: ’learning spirit’, ‘collaborative exchange’, ‘empowered self-guiding’, and ‘iterative value creation’. We have found an indirect effect of the agile mindset affecting organizational performance towards organizational agility. These findings contribute to the agility and management research by providing both a conceptualization and a measuring instrument for the agile mindset. Furthermore, the agile mindset´s relevance in agile transformation is explained and its relation to organizational performance outlined. For successful agile transformation, executives must focus on the agile mindset of their employees and foster this by e.g. being a role model.}, author = {Eilers, Karen and Simmert, Benedikt and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Academy of Management Annual Meeting (AOM)}, keywords = {itegpub}, month = {08}, title = {Why the Agile Mindset Matters}, year = 2021 }
%0 Conference Paper %1 ls_leimeister %A Eilers, Karen %A Simmert, Benedikt %A Peters, Christoph %A Leimeister, Jan Marco %B Academy of Management Annual Meeting (AOM) %D 2021 %T Why the Agile Mindset Matters %X Volatility, uncertainty, ambiguity, and complexity (VUCA) are drivers in today’s business world. Therefore, an increasing number of organizations implement agility (agile methods) to cope with the rapid and accelerating change. However, these agile transformations do not succeed unhindered, and some fail. One reason for that is the employees lacking an agile mindset and they do not support or participate in the transformation. So far, knowledge of the agile mindset is in its infancy. A conceptualization for developing a measuring instrument on the individual level is lacking. Furthermore, the relevance of the agile mindset regarding organizational performance in a VUCA world is still unclear. Our study aims to close this gap. To do so, we examine the agile mindset with 15 qualitative interviews and conduct an online survey (N=449) to predict organizational agility and organizational performance based on the agile mindset. As for results, we conceptualize the agile mindset as an attitude that comprises four dimensions: ’learning spirit’, ‘collaborative exchange’, ‘empowered self-guiding’, and ‘iterative value creation’. We have found an indirect effect of the agile mindset affecting organizational performance towards organizational agility. These findings contribute to the agility and management research by providing both a conceptualization and a measuring instrument for the agile mindset. Furthermore, the agile mindset´s relevance in agile transformation is explained and its relation to organizational performance outlined. For successful agile transformation, executives must focus on the agile mindset of their employees and foster this by e.g. being a role model.

2020[ to top ]

Grotherr, C.; Li, M.; Schymanietz, M.; Fritzsche, A.; Semmann, M.; Peters, C.; … Möslein, K. M. (2020): Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen. In: Dienstleistungsinnovationen durch Digitalisierung (pp. 277–325). Berlin/Heidelberg, Germany: Springer Gabler.
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@incollection{ls_leimeister, abstract = {In Zeiten der Digitalisierung nimmt Informationstechnologie eine Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die Softwareeinführung das Risiko mit sich, den intendierten Nutzen nicht zu realisieren. Durch eine Dienstleistungssystem-Perspektive erscheint die Einbindung der Nutzer in die Softwareeinführung ein vielversprechender Ansatz. Das Ziel des Projektes ExTEND – Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen ist es daher, Nutzer in die Softwareeinführung nach dem Leitbild „Dienstleistungen von Nutzern für Nutzer“ zu befähigen, aktiv einen Beitrag zu der Gestaltung der Arbeitsumgebung zu leisten. Hieraus resultieren IT-gestützte Servicebausteine, in denen Nutzer sich gegenseitige Hilfestellungen geben und Handlungsalternativen in der Softwareeinführung aufzeigen. Durch ein Pilotierungsvorgehen werden die Servicebausteine in drei Anwendungsfeldern entwickelt und pilotiert. Hieraus resultiert evidenzbasiertes Gestaltungswissen für die Entwicklung von nutzergenerierten Dienstleistungen. Darüber hinaus wird ein Mehrebenenmodell für die Gestaltung von Dienstleistungssystemen vorgestellt, welches die Entwicklung von Dienstleistungssystemen unterstützt und über traditionelle Ansätze des Service Engineerings hinausgeht.}, address = {Berlin/Heidelberg, Germany}, author = {Grotherr, Christian and Li, Mahei and Schymanietz, Martin and Fritzsche, Albrecht and Semmann, Martin and Peters, Christoph and Böhmann, Tilo and Leimeister, Jan Marco and Möslein, Kathrin M.}, booktitle = {Dienstleistungsinnovationen durch Digitalisierung}, keywords = {itegpub}, month = 10, pages = {277-325}, publisher = {Springer Gabler}, title = {Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen}, year = 2020 }
%0 Book Section %1 ls_leimeister %A Grotherr, Christian %A Li, Mahei %A Schymanietz, Martin %A Fritzsche, Albrecht %A Semmann, Martin %A Peters, Christoph %A Böhmann, Tilo %A Leimeister, Jan Marco %A Möslein, Kathrin M. %B Dienstleistungsinnovationen durch Digitalisierung %C Berlin/Heidelberg, Germany %D 2020 %I Springer Gabler %P 277-325 %R 10.1007/978-3-662-62144-8_6 %T Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen %U https://doi.org/10.1007/978-3-662-62144-8_6 %X In Zeiten der Digitalisierung nimmt Informationstechnologie eine Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die Softwareeinführung das Risiko mit sich, den intendierten Nutzen nicht zu realisieren. Durch eine Dienstleistungssystem-Perspektive erscheint die Einbindung der Nutzer in die Softwareeinführung ein vielversprechender Ansatz. Das Ziel des Projektes ExTEND – Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen ist es daher, Nutzer in die Softwareeinführung nach dem Leitbild „Dienstleistungen von Nutzern für Nutzer“ zu befähigen, aktiv einen Beitrag zu der Gestaltung der Arbeitsumgebung zu leisten. Hieraus resultieren IT-gestützte Servicebausteine, in denen Nutzer sich gegenseitige Hilfestellungen geben und Handlungsalternativen in der Softwareeinführung aufzeigen. Durch ein Pilotierungsvorgehen werden die Servicebausteine in drei Anwendungsfeldern entwickelt und pilotiert. Hieraus resultiert evidenzbasiertes Gestaltungswissen für die Entwicklung von nutzergenerierten Dienstleistungen. Darüber hinaus wird ein Mehrebenenmodell für die Gestaltung von Dienstleistungssystemen vorgestellt, welches die Entwicklung von Dienstleistungssystemen unterstützt und über traditionelle Ansätze des Service Engineerings hinausgeht. %@ 978-3-662-62143-1
Simmert, B.; & Peters, C. (2020): Leaders, Empower Your Workforce! Analyzing Leadership in Internal Crowd Work. In: Academy of Management Annual Meeting (AOM).
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@inproceedings{ls_leimeister, abstract = {New digital and agile forms of work organization require new leadership styles and competencies. Still, the understanding of leadership in these new forms of work is in its infancy. We select internal crowd work (ICW) as one, clearly defined new form of work and increase understanding of leadership in this context by analyzing four distinct cases of ICW. Based on qualitative interviews, we describe how employees perceive psychological empowerment and develop workforce agility through different leadership styles in ICW. As our main contribution, we detail and extend existing research regarding ICW and empowerment by identifying structural antecedents that affect psychological empowerment of ICW as well as consequences of an empowered workforce in ICW. Thereby, we indicate that an empowered workforce is an important factor for the implementation of workforce agility in ICW. Moreover, regarding leadership, we explain the design and changes of leadership in ICW in detail and explicate a new requirement for leaders in agile and digital form of work organization: the flexible handling of different context-specific situations, projects and tasks. For this purpose, we develop a theoretical model that describes the effects of shared leadership, empowering leadership and e-leadership on workforce agility mediated by an empowered workforce.}, author = {Simmert, Benedikt and Peters, Christoph}, booktitle = {Academy of Management Annual Meeting (AOM)}, keywords = {itegpub}, month = {07}, number = 1, title = {Leaders, Empower Your Workforce! Analyzing Leadership in Internal Crowd Work.}, year = 2020 }
%0 Conference Paper %1 ls_leimeister %A Simmert, Benedikt %A Peters, Christoph %B Academy of Management Annual Meeting (AOM) %D 2020 %N 1 %R 10.5465/AMBPP.2020.20772abstract %T Leaders, Empower Your Workforce! Analyzing Leadership in Internal Crowd Work. %U https://journals.aom.org/doi/10.5465/AMBPP.2020.20772abstract %X New digital and agile forms of work organization require new leadership styles and competencies. Still, the understanding of leadership in these new forms of work is in its infancy. We select internal crowd work (ICW) as one, clearly defined new form of work and increase understanding of leadership in this context by analyzing four distinct cases of ICW. Based on qualitative interviews, we describe how employees perceive psychological empowerment and develop workforce agility through different leadership styles in ICW. As our main contribution, we detail and extend existing research regarding ICW and empowerment by identifying structural antecedents that affect psychological empowerment of ICW as well as consequences of an empowered workforce in ICW. Thereby, we indicate that an empowered workforce is an important factor for the implementation of workforce agility in ICW. Moreover, regarding leadership, we explain the design and changes of leadership in ICW in detail and explicate a new requirement for leaders in agile and digital form of work organization: the flexible handling of different context-specific situations, projects and tasks. For this purpose, we develop a theoretical model that describes the effects of shared leadership, empowering leadership and e-leadership on workforce agility mediated by an empowered workforce.
Simmert, B.; Reinhard, M.-T.; Eilers, K.; Peters, C.; & Leimeister, J. M. (2020): Handlungsbroschüre: Interne Crowd Work als agile Form der Arbeitsorganisation - Handlungsempfehlungen zum Empowerment-orientierten Ansatz. (No. 9) (9th ed., Vol. ITeG Technical Reports: Wissenschaftliches Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel). Kassel, Germany: Kassel University Press.
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@techreport{ls_leimeister, address = {Kassel, Germany}, author = {Simmert, Benedikt and Reinhard, Marie-Therese and Eilers, Karen and Peters, Christoph and Leimeister, Jan Marco}, edition = 9, keywords = {itegpub}, number = 9, publisher = {Kassel University Press}, title = {Handlungsbroschüre: Interne Crowd Work als agile Form der Arbeitsorganisation - Handlungsempfehlungen zum Empowerment-orientierten Ansatz}, volume = {ITeG Technical Reports: Wissenschaftliches Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel}, year = 2020 }
%0 Report %1 ls_leimeister %A Simmert, Benedikt %A Reinhard, Marie-Therese %A Eilers, Karen %A Peters, Christoph %A Leimeister, Jan Marco %C Kassel, Germany %D 2020 %I Kassel University Press %N 9 %T Handlungsbroschüre: Interne Crowd Work als agile Form der Arbeitsorganisation - Handlungsempfehlungen zum Empowerment-orientierten Ansatz %U http://pubs.wi-kassel.de/wp-content/uploads/2020/05/JML_775.pdf %V ITeG Technical Reports: Wissenschaftliches Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel %7 9 %@ 978-3-7376-5100-4
Paschou, T.; Rapaccini, M.; Peters, C.; Adrodegari, F.; & Saccani, N. (2020): Developing a maturity model for digital servitization in manufacturing firms. In: Conference, I. J., & Management, O. (Eds.), International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM) (pp. 413–425). Cham, Germany: Springer.
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@inproceedings{ls_leimeister, abstract = {In today’s rapidly changing markets, manufacturing firms are increasingly challenged by the convergence of digital technologies and servitization, which is defined as Digital Servitization. Enterprises struggle to grasp this phenomenon’s vision, constantly facing pressures to obtain and retain competitive advantage, inventing and reinventing new products and services, reducing costs and time to market, and enhancing quality at the same time. They need to define improvement actions to be taken to navigate through the transformation process and prioritize between different activities. Prior research has highlighted the importance of how to proceed into this transformation, however less emphasis has been put on suggesting suitable activities that fit the organization’s current status and future goals. To overcome this challenge, we propose a maturity model for digital servitization that serves as an assessment tool. Based on a literature review and qualitative expert interviews, this study proposes a maturity model that allows a holistic view on the areas affected by digital servitization. The model consists of four dimensions, strategy, business processes, customer experience, organization and culture that consist of a requirements list with 13 indicators. The contribution of this study enables practitioners to diagnose and assess their activities with the digital servitization transformation.}, address = {Cham, Germany}, author = {Paschou, Theoni and Rapaccini, Mario and Peters, Christoph and Adrodegari, Federico and Saccani, Nicola}, booktitle = {International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM)}, editor = {Conference, International Joint and Management, Operations}, keywords = {digitalization}, month = {03}, pages = {413-425}, publisher = {Springer}, title = {Developing a maturity model for digital servitization in manufacturing firms}, year = 2020 }
%0 Conference Paper %1 ls_leimeister %A Paschou, Theoni %A Rapaccini, Mario %A Peters, Christoph %A Adrodegari, Federico %A Saccani, Nicola %B International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM) %C Cham, Germany %D 2020 %E Conference, International Joint %E Management, Operations %I Springer %P 413-425 %R 10.1007/978-3-030-43616-2_44 %T Developing a maturity model for digital servitization in manufacturing firms %U http://pubs.wi-kassel.de/wp-content/uploads/2021/05/JML_826.pdf %X In today’s rapidly changing markets, manufacturing firms are increasingly challenged by the convergence of digital technologies and servitization, which is defined as Digital Servitization. Enterprises struggle to grasp this phenomenon’s vision, constantly facing pressures to obtain and retain competitive advantage, inventing and reinventing new products and services, reducing costs and time to market, and enhancing quality at the same time. They need to define improvement actions to be taken to navigate through the transformation process and prioritize between different activities. Prior research has highlighted the importance of how to proceed into this transformation, however less emphasis has been put on suggesting suitable activities that fit the organization’s current status and future goals. To overcome this challenge, we propose a maturity model for digital servitization that serves as an assessment tool. Based on a literature review and qualitative expert interviews, this study proposes a maturity model that allows a holistic view on the areas affected by digital servitization. The model consists of four dimensions, strategy, business processes, customer experience, organization and culture that consist of a requirements list with 13 indicators. The contribution of this study enables practitioners to diagnose and assess their activities with the digital servitization transformation.
Li, M. M.; Peters, C.; & Leimeister, J. M. (2020): Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model. In: Hawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, abstract = {In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, journal = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {non-dyadic}, title = {Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model}, year = 2020 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %D 2020 %J Hawaii International Conference on System Sciences (HICSS) %R 10.24251/HICSS.2020.197 %T Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model %U http://pubs.wi-kassel.de/wp-content/uploads/2020/03/JML_771.pdf %X In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components %@ 978-0-9981331-3-3
Eilers, K.; Simmert, B.; & Peters, C. (2020): Doing Agile vs. Being Agile - Understanding Their Effects to Improve Agile Work. In: International Conference on Information Systems (ICIS). ICIS Proceedings.
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@inproceedings{ls_leimeister, abstract = {Companies show a growing demand in corporate agility. The effects of so-called doing and being agile are the key for positive outcomes in agile work. Scrum is used by companies to make them more agile. The present study examines the interaction of doing agile (leadership, work design) and being agile (individual characteristics, empowerment) in relation to satisfaction and commitment based on an online survey of 129 Scrum development team members. The results show that work design and leadership impact empowerment and that the latter leads to both job satisfaction and commitment. Team orientation has no effect. Openness for new actions moderates the relationship between work design and the outcome variables. The results can be used in practice to increase the satisfaction and commitment within Scrum. They provide an insight into the impact structure within Scrum and are thus also the basis for future research.}, author = {Eilers, Karen and Simmert, Benedikt and Peters, Christoph}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {itegpub}, publisher = {ICIS Proceedings}, title = {Doing Agile vs. Being Agile - Understanding Their Effects to Improve Agile Work}, year = 2020 }
%0 Conference Paper %1 ls_leimeister %A Eilers, Karen %A Simmert, Benedikt %A Peters, Christoph %B International Conference on Information Systems (ICIS) %D 2020 %I ICIS Proceedings %T Doing Agile vs. Being Agile - Understanding Their Effects to Improve Agile Work %U http://pubs.wi-kassel.de/wp-content/uploads/2021/01/JML_806.pdf %X Companies show a growing demand in corporate agility. The effects of so-called doing and being agile are the key for positive outcomes in agile work. Scrum is used by companies to make them more agile. The present study examines the interaction of doing agile (leadership, work design) and being agile (individual characteristics, empowerment) in relation to satisfaction and commitment based on an online survey of 129 Scrum development team members. The results show that work design and leadership impact empowerment and that the latter leads to both job satisfaction and commitment. Team orientation has no effect. Openness for new actions moderates the relationship between work design and the outcome variables. The results can be used in practice to increase the satisfaction and commitment within Scrum. They provide an insight into the impact structure within Scrum and are thus also the basis for future research.
Peters, C.; Simmert, B.; Eilers, K.; & Leimeister, J. M. (2020): Future Organization Report 2020. . St.Gallen, Switzerland und Frankfurt, Germany.: Institute of Information Management at University of St.Gallen and Campana & Schott Business Services GmbH.
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@techreport{ls_leimeister, address = {St.Gallen, Switzerland und Frankfurt, Germany.}, author = {Peters, Christoph and Simmert, Benedikt and Eilers, Karen and Leimeister, Jan Marco}, keywords = {itegpub}, publisher = {Institute of Information Management at University of St.Gallen and Campana & Schott Business Services GmbH}, title = {Future Organization Report 2020}, year = 2020 }
%0 Report %1 ls_leimeister %A Peters, Christoph %A Simmert, Benedikt %A Eilers, Karen %A Leimeister, Jan Marco %C St.Gallen, Switzerland und Frankfurt, Germany. %D 2020 %I Institute of Information Management at University of St.Gallen and Campana & Schott Business Services GmbH %T Future Organization Report 2020 %U http://pubs.wi-kassel.de/wp-content/uploads/2020/09/JML_783.pdf
Mrass, V.; Peters, C.; & Leimeister, J. M. (2020): Crowdworking Platforms in Germany: Business Insights from a Study & Implications for Society. In: Jahrestagung des Verbands der Hochschullehrer für Betriebswirtschaft (VHB). Frankfurt am Main, Germany.
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@inproceedings{ls_leimeister, abstract = {The competitiveness of organizations and whole economies depends on how successfully they are able to cope with the digital transformation and new technological trends. In the area of digital work, crowdworking platforms emerged as intermediaries that support a new form of service delivery and work organization. Despite their increasing importance, there is only few data about key characteristics of such platforms such as number of employees or revenues. Furthermore, extant data often focusses only on a few platforms, mostly from the US. Based on results from a study about the 32 crowdworking platforms that have their headquarters or a physical location in Germany, we provide data that for the first time allows to draw conclusions for the “total population” of crowdworking platforms in a defined larger region (Germany as Europe’s largest and the world fourth largest economy). These results are valuable for various stakeholders from economy and politics, allowing them to make economic or political decisions on a more informed basis. Furthermore, we develop an evaluation framework that depicts the implications for these groups along the dimensions costs, flexibility, “humanity”, quality, and time: Crowdworking platforms on the one hand provide several opportunities: Individuals gain more flexibility, groups can benefit from additional contributors, organizations have the potential to process work faster and cheaper. On the other hand, this novel form of work organization also includes potential threats for all groups: Low payments and ‘tayloristic’ work, insufficient quality or irritation of internal employees. Based on 12 interviews with company representatives and crowdworkers, we evaluate implications of this novel form of work organization for society.}, address = {Frankfurt am Main, Germany}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Jahrestagung des Verbands der Hochschullehrer für Betriebswirtschaft (VHB)}, keywords = {itegpub}, title = {Crowdworking Platforms in Germany: Business Insights from a Study & Implications for Society}, year = 2020 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Jahrestagung des Verbands der Hochschullehrer für Betriebswirtschaft (VHB) %C Frankfurt am Main, Germany %D 2020 %T Crowdworking Platforms in Germany: Business Insights from a Study & Implications for Society %U http://pubs.wi-kassel.de/wp-content/uploads/2020/01/JML_763.pdf %X The competitiveness of organizations and whole economies depends on how successfully they are able to cope with the digital transformation and new technological trends. In the area of digital work, crowdworking platforms emerged as intermediaries that support a new form of service delivery and work organization. Despite their increasing importance, there is only few data about key characteristics of such platforms such as number of employees or revenues. Furthermore, extant data often focusses only on a few platforms, mostly from the US. Based on results from a study about the 32 crowdworking platforms that have their headquarters or a physical location in Germany, we provide data that for the first time allows to draw conclusions for the “total population” of crowdworking platforms in a defined larger region (Germany as Europe’s largest and the world fourth largest economy). These results are valuable for various stakeholders from economy and politics, allowing them to make economic or political decisions on a more informed basis. Furthermore, we develop an evaluation framework that depicts the implications for these groups along the dimensions costs, flexibility, “humanity”, quality, and time: Crowdworking platforms on the one hand provide several opportunities: Individuals gain more flexibility, groups can benefit from additional contributors, organizations have the potential to process work faster and cheaper. On the other hand, this novel form of work organization also includes potential threats for all groups: Low payments and ‘tayloristic’ work, insufficient quality or irritation of internal employees. Based on 12 interviews with company representatives and crowdworkers, we evaluate implications of this novel form of work organization for society.
Simmert, B.; Eilers, K.; Peters, C.; & Leimeister, J. M. (2020): Interne Crowd Work als Baustein einer Empowerment-orientierten Arbeitsorganisation. In: Daum, M., Wedel, M., Zinke-Wehlmann, C., & Ulbrich, H. (Eds.), Gestaltung vernetzt-flexibler Arbeit - Beiträge aus Theorie und Praxis für die digitale Arbeitswelt (pp. 209–226). Berlin: Springer Vieweg.
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@incollection{ls_leimeister, abstract = {Interne Crowd Work gewinnt im Hinblick auf eine agilitätsfördernde Arbeitsorganisation immer mehr an Bedeutung. Das Empowerment der Mitarbeitenden kann dabei als ein zentraler Erfolgsfaktor angesehen werden. Um das Empowerment in interner Crowd Work zielgerichtet zu untersuchen und die Wahrnehmung aus Sicht der Mitarbeitenden sowie die Effekte auf Ebene der Gesamtorganisation zu verstehen und beschreiben zu können, analysieren wir die interne Crowd Work mit Hilfe einer literaturbasierten erweiterten Wirtschaftlichkeitsbetrachtung sowie empirisch anhand von sechs Fallstudien. Auf organisationaler Ebene stehen im Ergebnis dabei insbesondere die Themen Organisationskultur, abteilungsübergreifende Zusammenarbeit und die Gestaltung von Aufgaben und Projekten im Fokus. Auf individueller Ebene können vornehmlich die selbstbestimmte Wahl von Arbeitsaufgaben inkl. selbstorganisierter Arbeitsprozesse sowie neue Führungsansätze als wesentliche Stellschrauben identifiziert werden.}, address = {Berlin}, author = {Simmert, Benedikt and Eilers, Karen and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Gestaltung vernetzt-flexibler Arbeit - Beiträge aus Theorie und Praxis für die digitale Arbeitswelt}, editor = {Daum, Mario and Wedel, Marco and Zinke-Wehlmann, Christian and Ulbrich, Hannah}, keywords = {itegpub}, pages = {209-226}, publisher = {Springer Vieweg}, title = {Interne Crowd Work als Baustein einer Empowerment-orientierten Arbeitsorganisation}, year = 2020 }
%0 Book Section %1 ls_leimeister %A Simmert, Benedikt %A Eilers, Karen %A Peters, Christoph %A Leimeister, Jan Marco %B Gestaltung vernetzt-flexibler Arbeit - Beiträge aus Theorie und Praxis für die digitale Arbeitswelt %C Berlin %D 2020 %E Daum, Mario %E Wedel, Marco %E Zinke-Wehlmann, Christian %E Ulbrich, Hannah %I Springer Vieweg %P 209-226 %R https://doi.org/10.1007/978-3-662-61560-7_13 %T Interne Crowd Work als Baustein einer Empowerment-orientierten Arbeitsorganisation %U https://link.springer.com/chapter/10.1007%2F978-3-662-61560-7_13 %X Interne Crowd Work gewinnt im Hinblick auf eine agilitätsfördernde Arbeitsorganisation immer mehr an Bedeutung. Das Empowerment der Mitarbeitenden kann dabei als ein zentraler Erfolgsfaktor angesehen werden. Um das Empowerment in interner Crowd Work zielgerichtet zu untersuchen und die Wahrnehmung aus Sicht der Mitarbeitenden sowie die Effekte auf Ebene der Gesamtorganisation zu verstehen und beschreiben zu können, analysieren wir die interne Crowd Work mit Hilfe einer literaturbasierten erweiterten Wirtschaftlichkeitsbetrachtung sowie empirisch anhand von sechs Fallstudien. Auf organisationaler Ebene stehen im Ergebnis dabei insbesondere die Themen Organisationskultur, abteilungsübergreifende Zusammenarbeit und die Gestaltung von Aufgaben und Projekten im Fokus. Auf individueller Ebene können vornehmlich die selbstbestimmte Wahl von Arbeitsaufgaben inkl. selbstorganisierter Arbeitsprozesse sowie neue Führungsansätze als wesentliche Stellschrauben identifiziert werden. %@ 978-3-662-61559-1
Simmert, B.; Eilers, K.; Peters, C.; & Leimeister, J. M. (2020): Agile Arbeitsorganisation fordert und fördert Empowerment - Zusammenspiel von sozialen und technischen Elementen in interner Crowd Work. In: Boes, A., Gül, K., Kämpf, T., & Lühr, T. (Eds.), Empowerment in der agilen Arbeitswelt. Analysen, Handlungsorientierungen und Erfolgsfaktoren (pp. 53–64). Freiburg, Germany: Haufe.
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@incollection{ls_leimeister, address = {Freiburg, Germany}, author = {Simmert, Benedikt and Eilers, Karen and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Empowerment in der agilen Arbeitswelt. Analysen, Handlungsorientierungen und Erfolgsfaktoren}, editor = {Boes, Andreas and Gül, Katrin and Kämpf, Tobias and Lühr, Thomas}, keywords = {itegpub}, pages = {53-64}, publisher = {Haufe}, title = {Agile Arbeitsorganisation fordert und fördert Empowerment - Zusammenspiel von sozialen und technischen Elementen in interner Crowd Work}, year = 2020 }
%0 Book Section %1 ls_leimeister %A Simmert, Benedikt %A Eilers, Karen %A Peters, Christoph %A Leimeister, Jan Marco %B Empowerment in der agilen Arbeitswelt. Analysen, Handlungsorientierungen und Erfolgsfaktoren %C Freiburg, Germany %D 2020 %E Boes, Andreas %E Gül, Katrin %E Kämpf, Tobias %E Lühr, Thomas %I Haufe %P 53-64 %T Agile Arbeitsorganisation fordert und fördert Empowerment - Zusammenspiel von sozialen und technischen Elementen in interner Crowd Work %@ 978-3-648-13589-1
Li, M. M.; Bronner, E.; Peters, C.; & Leimeister, J. M. (2020): Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support. In: Bruhn, M., & Hadwich, K. (Eds.), Automatisierung und Personalisierung von Dienstleistungen. Wiesbaden, Deutschland: Springer Gabler.
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@incollection{ls_leimeister, abstract = {Der Beitrag beleuchtet Möglichkeiten, wie der zunehmenden Komplexität digitaler Dienstleistungen und den einhergehenden Herausforderungen für den IT-Support mithilfe von künstlicher Intelligenz, begegnet werden kann, um personalisiert Nutzerprobleme durch das Automatisierungspotenzial von Chatbots, lösen zu können. Der Beitrag stellt somit die Grundlagen dar, um theoriegeleitet ein Support-System zu entwickeln, das klassischen Support mit Crowdsupport kombiniert und um einem Chatbot ergänzt. Es werden Potenziale aufgezeigt die Effizienz und Qualität im IT-Support zu erhöhen, IT-Mitarbeitende zu entlasten sowie Mitarbeitenden in die Support-Struktur miteinzubeziehen.}, address = {Wiesbaden, Deutschland}, author = {Li, Mahei Manhei and Bronner, Esther and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Automatisierung und Personalisierung von Dienstleistungen}, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {itegpub}, publisher = {Springer Gabler}, title = {Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support}, year = 2020 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhei %A Bronner, Esther %A Peters, Christoph %A Leimeister, Jan Marco %B Automatisierung und Personalisierung von Dienstleistungen %C Wiesbaden, Deutschland %D 2020 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %R https://doi.org/10.1007/978-3-658-30168-2_9 %T Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support %X Der Beitrag beleuchtet Möglichkeiten, wie der zunehmenden Komplexität digitaler Dienstleistungen und den einhergehenden Herausforderungen für den IT-Support mithilfe von künstlicher Intelligenz, begegnet werden kann, um personalisiert Nutzerprobleme durch das Automatisierungspotenzial von Chatbots, lösen zu können. Der Beitrag stellt somit die Grundlagen dar, um theoriegeleitet ein Support-System zu entwickeln, das klassischen Support mit Crowdsupport kombiniert und um einem Chatbot ergänzt. Es werden Potenziale aufgezeigt die Effizienz und Qualität im IT-Support zu erhöhen, IT-Mitarbeitende zu entlasten sowie Mitarbeitenden in die Support-Struktur miteinzubeziehen. %@ 978-3-658-30167-5

2019[ to top ]

Li, M. M.; Müller, J.; Ernst, S.-J.; & Peters, C. (2019): Take the Wheel - Technology-driven Change in the Energy Sector. In: International Conference on Information Systems (ICIS).
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@inproceedings{ls_leimeister, author = {Li, Mahei Manhai and Müller, Jennifer and Ernst, Sissy-Josefina and Peters, Christoph}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {pub_ser}, title = {Take the Wheel - Technology-driven Change in the Energy Sector}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Müller, Jennifer %A Ernst, Sissy-Josefina %A Peters, Christoph %B International Conference on Information Systems (ICIS) %D 2019 %T Take the Wheel - Technology-driven Change in the Energy Sector %U https://aisel.aisnet.org/icis2019/learning_environ/learning_environ/1/
Mrass, V.; & Peters, C. (2019): Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom. In: Robra-Bissantz, S., & Lattemann, C. (Eds.), Digital Customer Experience - mit digitalen Diensten Kunden gewinnen und halten (Vol. Edition HMD, pp. 271–282). Wiesbaden, Germany: Springer.
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@incollection{ls_leimeister, address = {Wiesbaden, Germany}, author = {Mrass, Volkmar and Peters, Christoph}, booktitle = {Digital Customer Experience - mit digitalen Diensten Kunden gewinnen und halten}, editor = {Robra-Bissantz, Susanne and Lattemann, Christoph}, keywords = {Crowdworking-Plattformen}, pages = {271-282}, publisher = {Springer}, title = {Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom}, volume = {Edition HMD}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %B Digital Customer Experience - mit digitalen Diensten Kunden gewinnen und halten %C Wiesbaden, Germany %D 2019 %E Robra-Bissantz, Susanne %E Lattemann, Christoph %I Springer %P 271-282 %T Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom %U https://link.springer.com/chapter/10.1007/978-3-658-22542-1_19 %V Edition HMD
Billert, M. S.; & Peters, C. (2019): Die Digitalisierungsstraße für die Stadt der Zukunft – Kollaborative Entwicklung eines Portals für bürger-initiierte Dienstleistungsentwicklung im Kontext einer Smart City. In: HMD Praxis der Wirtschaftsinformatik, Vol. 56, Erscheinungsjahr/Year: 2019. pp. 172–189.
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@article{ls_leimeister, author = {Billert, Matthias Simon and Peters, Christoph}, editor = {Siemon, Dominik and Robra-Bissantz, Susanne}, journal = {HMD Praxis der Wirtschaftsinformatik}, keywords = {Gestaltungsorientierter_Forschungsansatz}, pages = {172-189}, title = {Die Digitalisierungsstraße für die Stadt der Zukunft – Kollaborative Entwicklung eines Portals für bürger-initiierte Dienstleistungsentwicklung im Kontext einer Smart City}, volume = 56, year = 2019 }
%0 Journal Article %1 ls_leimeister %A Billert, Matthias Simon %A Peters, Christoph %D 2019 %E Siemon, Dominik %E Robra-Bissantz, Susanne %J HMD Praxis der Wirtschaftsinformatik %P 172-189 %R https://doi.org/10.1365/s40702-018-00490-6 %T Die Digitalisierungsstraße für die Stadt der Zukunft – Kollaborative Entwicklung eines Portals für bürger-initiierte Dienstleistungsentwicklung im Kontext einer Smart City %U http://pubs.wi-kassel.de/wp-content/uploads/2021/11/JML_845.pdf %V 56
Mrass, V.; Peters, C.; & Leimeister, J. M. (2019): Crowdworking-Plattformen und die Digitalisierung der Arbeit. In: Boes, A., & Langes, B. (Eds.), Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse (pp. 173–190). Freiburg, Germany: Haufe Group.
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@incollection{ls_leimeister, address = {Freiburg, Germany}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse}, editor = {Boes, Andreas and Langes, Barbara}, keywords = {Crowdworking-Plattformen}, pages = {173-190}, publisher = {Haufe Group}, title = {Crowdworking-Plattformen und die Digitalisierung der Arbeit}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse %C Freiburg, Germany %D 2019 %E Boes, Andreas %E Langes, Barbara %I Haufe Group %P 173-190 %T Crowdworking-Plattformen und die Digitalisierung der Arbeit %U http://pubs.wi-kassel.de/wp-content/uploads/2019/06/JML_738.pdf
Agarwal, N.; Bästlein, M.; Böhmann, T.; Ernst, S.-J.; Fritzsche, A.; Grotherr, C.; … Ziegler, D. (2019): Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen. In: Digivation. Springer.
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@incollection{ls_leimeister, author = {Agarwal, Nivedita and Bästlein, Moritz and Böhmann, Tilo and Ernst, Sissy-Josefina and Fritzsche, Albrecht and Grotherr, Christian and Hoffmann, Holger and Klemm, Pablo and Leimeister, Jan Marco and Li, Mahei M. and Möslein, Kathrin M. and Peters, Christoph and Sarpong, Benjamin and Saxe, Sebastian and Schmidt, Thorsten and Schymanietz, Martin and Wurfbaum, Moritz S. and Semmann, Martin and Ziegler, Dirk}, booktitle = {Digivation}, keywords = {pub_ser}, publisher = {Springer}, title = {Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Agarwal, Nivedita %A Bästlein, Moritz %A Böhmann, Tilo %A Ernst, Sissy-Josefina %A Fritzsche, Albrecht %A Grotherr, Christian %A Hoffmann, Holger %A Klemm, Pablo %A Leimeister, Jan Marco %A Li, Mahei M. %A Möslein, Kathrin M. %A Peters, Christoph %A Sarpong, Benjamin %A Saxe, Sebastian %A Schmidt, Thorsten %A Schymanietz, Martin %A Wurfbaum, Moritz S. %A Semmann, Martin %A Ziegler, Dirk %B Digivation %D 2019 %I Springer %T Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen %U https://link.springer.com/chapter/10.1007/978-3-662-59517-6_15
Simmert, B.; Ebel, P. A.; Peters, C.; Bittner, E. A. C.; & Leimeister, J. M. (2019): Conquering the Challenge of Continuous Business Model Improvement - Design of a Repeatable Process. In: Business & Information Systems Engineering, Ausgabe/Nummer: 4, Vol. 61, Erscheinungsjahr/Year: 2019. pp. 451–468.
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@article{ls_leimeister, abstract = {In an atmosphere of rapidly changing business environments and intense competition, adequate and timely business models are crucial for companies. Current research mainly focuses on business model development that often neglects the legacy of established companies. The paper at hand addresses this research gap by a process design which allows established companies to rethink, improve, and continually innovate their business models. Following a design science research approach, requirements for improving business models are identified by the analysis of existing literature and by expert interviews. Collaboration Engineering and a multilevel evaluation are applied to create a continuous and implementable process design for business model improvement – including specific activities, instructions, and tools. The process design represents a nascent design theory in form of an “invention” type of knowledge contribution. Moreover, going beyond existing literature, the importance of collaboration between participants in a business model improvement project is highlighted. From a practical perspective, the developed process design enables companies for continuous and recurring business model improvement without the ongoing support of professional moderators or consultants.}, author = {Simmert, Benedikt and Ebel, Philipp Alexander and Peters, Christoph and Bittner, Eva Alice Christiane and Leimeister, Jan Marco}, journal = {Business & Information Systems Engineering}, keywords = {dblp}, number = 4, pages = {451-468}, title = {Conquering the Challenge of Continuous Business Model Improvement - Design of a Repeatable Process}, volume = 61, year = 2019 }
%0 Journal Article %1 ls_leimeister %A Simmert, Benedikt %A Ebel, Philipp Alexander %A Peters, Christoph %A Bittner, Eva Alice Christiane %A Leimeister, Jan Marco %D 2019 %J Business & Information Systems Engineering %N 4 %P 451-468 %R 10.1007/s12599-018-0556-y %T Conquering the Challenge of Continuous Business Model Improvement - Design of a Repeatable Process %U https://link.springer.com/article/10.1007/s12599-018-0556-y %V 61 %X In an atmosphere of rapidly changing business environments and intense competition, adequate and timely business models are crucial for companies. Current research mainly focuses on business model development that often neglects the legacy of established companies. The paper at hand addresses this research gap by a process design which allows established companies to rethink, improve, and continually innovate their business models. Following a design science research approach, requirements for improving business models are identified by the analysis of existing literature and by expert interviews. Collaboration Engineering and a multilevel evaluation are applied to create a continuous and implementable process design for business model improvement – including specific activities, instructions, and tools. The process design represents a nascent design theory in form of an “invention” type of knowledge contribution. Moreover, going beyond existing literature, the importance of collaboration between participants in a business model improvement project is highlighted. From a practical perspective, the developed process design enables companies for continuous and recurring business model improvement without the ongoing support of professional moderators or consultants.
Li, M. M.; Peters, C.; Leimeister, J. M.; & Zierau, N. (2019): Digitale Servicesysteme. In: Gassman, O., & Sutter, P. (Eds.), Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten (Zweite., pp. 33–41). München: Carl Hanser Verlag GmbH & Co. KG.
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@incollection{ls_leimeister, address = {München}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco and Zierau, Naim}, booktitle = {Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten}, edition = {Zweite}, editor = {Gassman, Oliver and Sutter, Philipp}, keywords = {itegpub}, pages = {33-41}, publisher = {Carl Hanser Verlag GmbH & Co. KG}, title = {Digitale Servicesysteme}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %A Zierau, Naim %B Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten %C München %D 2019 %E Gassman, Oliver %E Sutter, Philipp %I Carl Hanser Verlag GmbH & Co. KG %P 33-41 %T Digitale Servicesysteme %7 Zweite %@ 978-3-446-45868-0
Peters, C.; Simmert, B.; Eilers, K.; & Leimeister, J. M. (2019): Future Organization Report 2019. . St.Gallen, Switzerland and Frankfurt, Germany: Institut für Wirtschaftsinformatik der Universität St.Gallen, Campana & Schott Business Services GmbH.
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@techreport{ls_leimeister, address = {St.Gallen, Switzerland and Frankfurt, Germany}, author = {Peters, Christoph and Simmert, Benedikt and Eilers, Karen and Leimeister, Jan Marco}, keywords = {itegpub}, publisher = {Institut für Wirtschaftsinformatik der Universität St.Gallen, Campana & Schott Business Services GmbH}, title = {Future Organization Report 2019}, year = 2019 }
%0 Report %1 ls_leimeister %A Peters, Christoph %A Simmert, Benedikt %A Eilers, Karen %A Leimeister, Jan Marco %C St.Gallen, Switzerland and Frankfurt, Germany %D 2019 %I Institut für Wirtschaftsinformatik der Universität St.Gallen, Campana & Schott Business Services GmbH %T Future Organization Report 2019 %U http://future-organization.com
Li, M. M.; Peters, C.; & Leimeister, J. M. (2019): Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach. In: International Research Symposium on Advancing Service Research and Practice (QUIS). Karlstad, Sweden.
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@inproceedings{ls_leimeister, abstract = {Business models (BM) have become increasingly important and versatile abstract tools to describe businesses on both, a strategic, as well as operational level (Wirtz et al. 2015). These BMs are used to understand what a business does to remain competitive, strategically (Johnson et al. 2008). Existing research (Johnson et al. 2008; Wirtz et al. 2015) identified the importance of BMs for the success of businesses. Also, practice revealed that financially successful companies ascertain twice the level of importance than less successful companies (IBM, 2007). A BM is a conceptual and structural implementation of a business strategy and the foundation of business processes (Osterwalder and Pigneur, 2002). BMs include a strategy, input factors, processes, with an underlying financial model to ensure the profitability. In recent years BMs have become synonymous with entire companies. Literature shows a heterogeneous abstraction of BMs, sometimes referring to BMs as business unit or products (Wirtz et al. 2015). Service systems literature shows similar structures, with service systems referring to exchanges on an individual level, among business units or entire ecosystems (Chandler and Lusch 2015). We propose that a service systems perspective can systematically model businesses and capture its inherent complexities (Peters et al. 2015). The service business model (SBM) includes (1) the value proposition, which is the firm’s offering to the customer; (2) the value creation and delivery mechanisms, reflecting the value chain; (3) value capture and analysis of the BM and its constituent elements to understand how the firm generates profit. Our model, thus, captures the holistic characteristic of BM, while retaining the detailed information on how the business is constructed. Businesses are confronted with a complex, digitalized world, in which important service innovations are continuously emerging, which need to be designed and linked to the BM of a company, thus addressing the strategy to execution gap (Kaplan and Norton 2009). Typical BM tools, such as the business model canvas (Osterwalder et al. 2005), only provide a descriptive framework for structuring businesses, missing the interrelations of its BM elements. This is important for operational decision makers, who implement new service innovations. In sum, without a SBM that relates the high level strategic information to the detailed operations perspective, BMs only reflect half the picture. Hence, we develop a hypergraph theory-based underlying model for businesses to understand how the business works both from a strategic perspective, as well as from a detailed operational perspective. Our SBM makes value creation visible, relying on a systems perspective linking multi-dimensional input factors with set of activities and actors and thus capturing value proposition, value creation and delivery and value capture mechanisms (Li & Peters 2018). Attached table shows an overview of our SBM, which relies on a formally model (Li et al. 2018). It represents a base structure of businesses and can be used for operational purposes too (e.g.: scheduling, planning and cost analyses) and thus enables a high level strategic perspective to be integrated into the operational perspective, bridging the gap between strategy and execution for successful businesses.}, address = {Karlstad, Sweden}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Research Symposium on Advancing Service Research and Practice (QUIS)}, keywords = {itegpub}, title = {Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B International Research Symposium on Advancing Service Research and Practice (QUIS) %C Karlstad, Sweden %D 2019 %T Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach %U http://pubs.wi-kassel.de/wp-content/uploads/2019/06/JML_729.pdf %X Business models (BM) have become increasingly important and versatile abstract tools to describe businesses on both, a strategic, as well as operational level (Wirtz et al. 2015). These BMs are used to understand what a business does to remain competitive, strategically (Johnson et al. 2008). Existing research (Johnson et al. 2008; Wirtz et al. 2015) identified the importance of BMs for the success of businesses. Also, practice revealed that financially successful companies ascertain twice the level of importance than less successful companies (IBM, 2007). A BM is a conceptual and structural implementation of a business strategy and the foundation of business processes (Osterwalder and Pigneur, 2002). BMs include a strategy, input factors, processes, with an underlying financial model to ensure the profitability. In recent years BMs have become synonymous with entire companies. Literature shows a heterogeneous abstraction of BMs, sometimes referring to BMs as business unit or products (Wirtz et al. 2015). Service systems literature shows similar structures, with service systems referring to exchanges on an individual level, among business units or entire ecosystems (Chandler and Lusch 2015). We propose that a service systems perspective can systematically model businesses and capture its inherent complexities (Peters et al. 2015). The service business model (SBM) includes (1) the value proposition, which is the firm’s offering to the customer; (2) the value creation and delivery mechanisms, reflecting the value chain; (3) value capture and analysis of the BM and its constituent elements to understand how the firm generates profit. Our model, thus, captures the holistic characteristic of BM, while retaining the detailed information on how the business is constructed. Businesses are confronted with a complex, digitalized world, in which important service innovations are continuously emerging, which need to be designed and linked to the BM of a company, thus addressing the strategy to execution gap (Kaplan and Norton 2009). Typical BM tools, such as the business model canvas (Osterwalder et al. 2005), only provide a descriptive framework for structuring businesses, missing the interrelations of its BM elements. This is important for operational decision makers, who implement new service innovations. In sum, without a SBM that relates the high level strategic information to the detailed operations perspective, BMs only reflect half the picture. Hence, we develop a hypergraph theory-based underlying model for businesses to understand how the business works both from a strategic perspective, as well as from a detailed operational perspective. Our SBM makes value creation visible, relying on a systems perspective linking multi-dimensional input factors with set of activities and actors and thus capturing value proposition, value creation and delivery and value capture mechanisms (Li & Peters 2018). Attached table shows an overview of our SBM, which relies on a formally model (Li et al. 2018). It represents a base structure of businesses and can be used for operational purposes too (e.g.: scheduling, planning and cost analyses) and thus enables a high level strategic perspective to be integrated into the operational perspective, bridging the gap between strategy and execution for successful businesses.
Billert, M. S.; Peters, C.; & Leimeister, J. M. (2019): Agile Dienstleistungsentwicklung in einer Smart City – Eine Plattform zur systematischen Erstellung digitaler bürgernaher Dienstleistungen. In: Bruhn, M., & Hadwich, K. (Eds.), Kooperative Dienstleistungen. Forum Dienstleistungsmanagement. (pp. 431–447). Wiesbaden, Germany: Springer Gabler.
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@incollection{ls_leimeister, abstract = {Die Digitalisierungsstraße ist ein Konzept zur systematischen Entwicklung digitaler bürgernaher Dienstleistungen für eine Stadt, die technisch auf einer erfolgreich an die Stadtverwaltung angebundene Plattform basiert. Sie besteht aus drei Schritten, in denen Bürger unter Verwendung eines multimedialen, bürgerzentrierten Ansatzes ihre Dienstleistungsidee beschreiben, visualisieren und anschließend präsentieren. Erstmalig werden diese Schritte integriert und medienbruchfrei auf einer Plattform auf Basis von Scrum und der webbasierten Plattform GitLab zur Verwaltung agiler Softwareprojekte realisiert.}, address = {Wiesbaden, Germany}, author = {Billert, Matthias Simon and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Kooperative Dienstleistungen. Forum Dienstleistungsmanagement.}, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {Digitalisierungsstraße}, number = 118, pages = {431-447}, publisher = {Springer Gabler}, title = {Agile Dienstleistungsentwicklung in einer Smart City – Eine Plattform zur systematischen Erstellung digitaler bürgernaher Dienstleistungen}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Billert, Matthias Simon %A Peters, Christoph %A Leimeister, Jan Marco %B Kooperative Dienstleistungen. Forum Dienstleistungsmanagement. %C Wiesbaden, Germany %D 2019 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Gabler %N 118 %P 431-447 %R https://doi.org/10.1007/978-3-658-26389-8_19 %T Agile Dienstleistungsentwicklung in einer Smart City – Eine Plattform zur systematischen Erstellung digitaler bürgernaher Dienstleistungen %U https://doi.org/10.1007/978-3-658-26389-8_19 %X Die Digitalisierungsstraße ist ein Konzept zur systematischen Entwicklung digitaler bürgernaher Dienstleistungen für eine Stadt, die technisch auf einer erfolgreich an die Stadtverwaltung angebundene Plattform basiert. Sie besteht aus drei Schritten, in denen Bürger unter Verwendung eines multimedialen, bürgerzentrierten Ansatzes ihre Dienstleistungsidee beschreiben, visualisieren und anschließend präsentieren. Erstmalig werden diese Schritte integriert und medienbruchfrei auf einer Plattform auf Basis von Scrum und der webbasierten Plattform GitLab zur Verwaltung agiler Softwareprojekte realisiert. %@ 978-3-658-26389-8
Billert, M.; & Peters, C. (2019): Die Digitalisierungsstraße für die Stadt der Zukunft. In: Innovative Verwaltung, Ausgabe/Nummer: 7-8/2019, Vol. 41, Erscheinungsjahr/Year: 2019. pp. 172–189.
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@article{ls_leimeister, abstract = {Vorgestellt wird ein innovatives, multimediales Portal, die sogenannte Digitalisierungsstraße, mit dem die Kompetenzen der Bürgerinnen und Bürger kollaborativ in die Entwicklung neuer städtischer Dienstleistungen eingebunden werden können.}, address = {Wiesbaden, Germany}, author = {Billert, Matthias and Peters, Christoph}, journal = {Innovative Verwaltung}, keywords = {itegpub}, number = {7-8/2019}, pages = {172-189}, publisher = {Springer Fachmedien}, title = {Die Digitalisierungsstraße für die Stadt der Zukunft}, volume = 41, year = 2019 }
%0 Journal Article %1 ls_leimeister %A Billert, Matthias %A Peters, Christoph %C Wiesbaden, Germany %D 2019 %I Springer Fachmedien %J Innovative Verwaltung %N 7-8/2019 %P 172-189 %R 10.1365/s40702-018-00490-6 %T Die Digitalisierungsstraße für die Stadt der Zukunft %U http://pubs.wi-kassel.de/wp-content/uploads/2021/11/JML_845.pdf %V 41 %X Vorgestellt wird ein innovatives, multimediales Portal, die sogenannte Digitalisierungsstraße, mit dem die Kompetenzen der Bürgerinnen und Bürger kollaborativ in die Entwicklung neuer städtischer Dienstleistungen eingebunden werden können.
Kleinschmidt, S.; Peters, C.; & Leimeister, J. M. (2019): How to scale up contact-intensive services: ICT-enabled service innovation. In: Journal of Service Management (JOSM), Ausgabe/Nummer: 4, Vol. 31, Erscheinungsjahr/Year: 2019. pp. 793–814.
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@article{ls_leimeister, abstract = {Purpose While scaling is a viable approach to respond to growing demand, service providers in contactintensive services – such as education, healthcare, and social services – struggle to innovate their offerings. The reason is that the scaling of contact-intensive services – unlike purely digital settings – has resource limitations. To help ease the situation, the purpose of this article is to identify and describe the practices used in scaling contact-intensive services to support ICTenabled service innovation. Design/methodology/approach The research draws on an in-depth analysis of three contact-intensive services to examine service innovation practices. The analysis informs model development for service scaling. Findings The analysis uncovers three practices for service scaling – service interaction analysis, service pivoting, and service validation – and their related activities that are applied in a cyclic and iterative logic. Research limitations/implications While the findings reveal that the scalability of contact-intensive services is limited and determined by the formative characteristic of personal interaction, this study and its findings describe how to leverage scalability in contact-intensive services. Practical implications The insights into the practices enable service providers of contact-intensive services to iteratively revise their service offerings and the logic of creating value with the service. Originality/value This research identifies and describes for the first time the practices for the scaling of contactintensive services as an operationalisation of ICT-enabled service innovation.}, author = {Kleinschmidt, Stefan and Peters, Christoph and Leimeister, Jan Marco}, journal = {Journal of Service Management (JOSM)}, keywords = {service_innovation}, number = 4, pages = {793-814}, title = {How to scale up contact-intensive services: ICT-enabled service innovation}, volume = 31, year = 2019 }
%0 Journal Article %1 ls_leimeister %A Kleinschmidt, Stefan %A Peters, Christoph %A Leimeister, Jan Marco %D 2019 %J Journal of Service Management (JOSM) %N 4 %P 793-814 %R 10.1108/JOSM-12-2017-0349 %T How to scale up contact-intensive services: ICT-enabled service innovation %U http://pubs.wi-kassel.de/wp-content/uploads/2019/09/JML_749.pdf %V 31 %X Purpose While scaling is a viable approach to respond to growing demand, service providers in contactintensive services – such as education, healthcare, and social services – struggle to innovate their offerings. The reason is that the scaling of contact-intensive services – unlike purely digital settings – has resource limitations. To help ease the situation, the purpose of this article is to identify and describe the practices used in scaling contact-intensive services to support ICTenabled service innovation. Design/methodology/approach The research draws on an in-depth analysis of three contact-intensive services to examine service innovation practices. The analysis informs model development for service scaling. Findings The analysis uncovers three practices for service scaling – service interaction analysis, service pivoting, and service validation – and their related activities that are applied in a cyclic and iterative logic. Research limitations/implications While the findings reveal that the scalability of contact-intensive services is limited and determined by the formative characteristic of personal interaction, this study and its findings describe how to leverage scalability in contact-intensive services. Practical implications The insights into the practices enable service providers of contact-intensive services to iteratively revise their service offerings and the logic of creating value with the service. Originality/value This research identifies and describes for the first time the practices for the scaling of contactintensive services as an operationalisation of ICT-enabled service innovation.
Peters, C.; & Leimeister, J. M. (2019): Cloud, Hybrid Intelligence und digitale Arbeit für das Engineering von soziotechnischen Systemen. In: Boes, A., & Langes, B. (Eds.), Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse. (pp. 91–99). Freiburg: Haufe Group.
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@incollection{ls_leimeister, abstract = {Als Wirtschaftsinformatiker streben wir danach, Lösungen für relevante Probleme zu gestalten, die technisch stabil, ökonomisch sinnvoll und gesellschaftlich wünschenswert sind. Dies tun wir, indem wir eine soziotechnische Systemperspektive einnehmen. Dieser Artikel präsentiert dabei eine inhaltliche Leitorientierung, wie bereits bekannte und neu aufgekommene Phänomene und Konzepte ganzheitlich ineinandergreifen können.}, address = {Freiburg}, author = {Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse.}, editor = {Boes, Andreas and Langes, Barbara}, keywords = {itegpub}, number = 1, pages = {91-99}, publisher = {Haufe Group}, title = {Cloud, Hybrid Intelligence und digitale Arbeit für das Engineering von soziotechnischen Systemen}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Peters, Christoph %A Leimeister, Jan Marco %B Die Cloud und der digitale Umbruch in Wirtschaft und Arbeit. Strategien, Best Practices und Gestaltungsimpulse. %C Freiburg %D 2019 %E Boes, Andreas %E Langes, Barbara %I Haufe Group %N 1 %P 91-99 %T Cloud, Hybrid Intelligence und digitale Arbeit für das Engineering von soziotechnischen Systemen %U http://pubs.wi-kassel.de/wp-content/uploads/2019/06/JML_739.pdf %X Als Wirtschaftsinformatiker streben wir danach, Lösungen für relevante Probleme zu gestalten, die technisch stabil, ökonomisch sinnvoll und gesellschaftlich wünschenswert sind. Dies tun wir, indem wir eine soziotechnische Systemperspektive einnehmen. Dieser Artikel präsentiert dabei eine inhaltliche Leitorientierung, wie bereits bekannte und neu aufgekommene Phänomene und Konzepte ganzheitlich ineinandergreifen können. %@ 978-3-648-12473-4
Mrass, V.; & Peters, C. (2019): Managing Work Systems for Complex Work via Crowdworking Platforms - How to Orchestrate the Interplay of Crowds. In: Hawaii International Conference on System Sciences (HICSS) (pp. 6347–6356).
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@inproceedings{ls_leimeister, author = {Mrass, Volkmar and Peters, Christoph}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {itegpub}, pages = {6347-6356}, title = {Managing Work Systems for Complex Work via Crowdworking Platforms - How to Orchestrate the Interplay of Crowds}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %B Hawaii International Conference on System Sciences (HICSS) %D 2019 %P 6347-6356 %T Managing Work Systems for Complex Work via Crowdworking Platforms - How to Orchestrate the Interplay of Crowds %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_709.pdf
Mrass, V.; Peters, C.; & Leimeister, J. M. (2019): Crowdworking-Plattformen als innovative Dienstleistungssysteme. In: Stich, V., Schumann, J. H., Beverungen, D., Gudergan, G., & Jussen, P. (Eds.), Digitale Dienstleistungsinnovationen. Smart Services agil und kundenorientiert entwickeln (pp. 245–257). Berlin, Heidelberg: Springer Vieweg.
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@incollection{ls_leimeister, address = {Berlin, Heidelberg}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Digitale Dienstleistungsinnovationen. Smart Services agil und kundenorientiert entwickeln}, editor = {Stich, Volker and Schumann, Jan Hendrik and Beverungen, Daniel and Gudergan, Gerhard and Jussen, Philipp}, keywords = {Crowdworking-Plattformen}, pages = {245-257}, publisher = {Springer Vieweg}, title = {Crowdworking-Plattformen als innovative Dienstleistungssysteme}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Digitale Dienstleistungsinnovationen. Smart Services agil und kundenorientiert entwickeln %C Berlin, Heidelberg %D 2019 %E Stich, Volker %E Schumann, Jan Hendrik %E Beverungen, Daniel %E Gudergan, Gerhard %E Jussen, Philipp %I Springer Vieweg %P 245-257 %R https://doi.org/10.1007/978-3-662-59517-6 %T Crowdworking-Plattformen als innovative Dienstleistungssysteme %U http://pubs.wi-kassel.de/wp-content/uploads/2019/09/JML_689.pdf %@ 978-3-662-59516-9
Billert, M. S.; Peters, C.; Leimeister, J. M.; Niering, P.; & Hartmann, C. (2019): Weck den Herkules in dir – bürger-initiierte Dienstleistungen. In: Handlungsbroschüre zum Verbundforschungsprojekt Civitas Digitalis - Digitale und Crowd-basierte Dienstleistungssysteme zur Schaffung zukunftsfähiger und lebenswerter Lebensräume 2020. ITeG Technical Reports – Wissenschaftlichen Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel, Vol. 8, Erscheinungsjahr/Year: 2019. pp. 12–39.
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@article{ls_leimeister, address = {Kassel, Germany}, author = {Billert, Matthias Simon and Peters, Christoph and Leimeister, Jan Marco and Niering, Peggy and Hartmann, Christina}, editor = {Bittner, Eva and Leimeister, Jan Marco and Krcmar, Helmut and Peters, Christoph}, journal = {Handlungsbroschüre zum Verbundforschungsprojekt Civitas Digitalis - Digitale und Crowd-basierte Dienstleistungssysteme zur Schaffung zukunftsfähiger und lebenswerter Lebensräume 2020. ITeG Technical Reports – Wissenschaftlichen Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel}, keywords = {itegpub}, pages = {12-39}, publisher = {kassel university press}, title = {Weck den Herkules in dir – bürger-initiierte Dienstleistungen}, volume = 8, year = 2019 }
%0 Journal Article %1 ls_leimeister %A Billert, Matthias Simon %A Peters, Christoph %A Leimeister, Jan Marco %A Niering, Peggy %A Hartmann, Christina %C Kassel, Germany %D 2019 %E Bittner, Eva %E Leimeister, Jan Marco %E Krcmar, Helmut %E Peters, Christoph %I kassel university press %J Handlungsbroschüre zum Verbundforschungsprojekt Civitas Digitalis - Digitale und Crowd-basierte Dienstleistungssysteme zur Schaffung zukunftsfähiger und lebenswerter Lebensräume 2020. ITeG Technical Reports – Wissenschaftlichen Zentrum für Informationstechnik-Gestaltung (ITeG) an der Universität Kassel %P 12-39 %R http://dx.medra.org/10.19211/KUP9783737650991 %T Weck den Herkules in dir – bürger-initiierte Dienstleistungen %U https://www.uni-kassel.de/upress/online/OpenAccess/978-3-7376-5099-1.OpenAccess.pdf %V 8 %@ 978-3-7376-5099-1
Li, M. M.; Peters, C.; & Leimeister, J. M. (2019): Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach. In: INFORMS International Conference on Service Science (ICSS).
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@inproceedings{ls_leimeister, abstract = {To make a fundamental shift towards value orientation, manufacturing companies strategically move to integrate services into their portfolio. While manufacturing firms rely on production information systems as the backbone of their operations, these systems are based on product structure models (e.g., bill of materials). This poses a problem because services do not adhere to the goods-dominant perspective of product structures. To solve this divide, this paper proposes an integrative mathematical model for both production systems and service systems. This model draws upon concepts of service-dominant logic and is based on hypergraph theory. To illustrate that the production structure model includes both product structures and process structures, we further demonstrate that the production structure model can be transformed into either. Therefore, our theoretical contribution lies in introducing a structural model for production systems that is compatible with structures of a service system model. For practice, this model enables the development of production information systems that can plan and control products, services and hybrids.}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {itegpub}, title = {Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2019 %T Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach %U http://pubs.wi-kassel.de/wp-content/uploads/2019/08/JML_742.pdf %X To make a fundamental shift towards value orientation, manufacturing companies strategically move to integrate services into their portfolio. While manufacturing firms rely on production information systems as the backbone of their operations, these systems are based on product structure models (e.g., bill of materials). This poses a problem because services do not adhere to the goods-dominant perspective of product structures. To solve this divide, this paper proposes an integrative mathematical model for both production systems and service systems. This model draws upon concepts of service-dominant logic and is based on hypergraph theory. To illustrate that the production structure model includes both product structures and process structures, we further demonstrate that the production structure model can be transformed into either. Therefore, our theoretical contribution lies in introducing a structural model for production systems that is compatible with structures of a service system model. For practice, this model enables the development of production information systems that can plan and control products, services and hybrids.
Durward, D.; Simmert, B.; Peters, C.; Blohm, I.; & Leimeister, J. M. (2019): How to Empower the Workforce – Analyzing Internal Crowd Work as a Neo-Socio-Technical System. In: Hawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, author = {Durward, David and Simmert, Benedikt and Peters, Christoph and Blohm, Ivo and Leimeister, Jan Marco}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {itegpub}, title = {How to Empower the Workforce – Analyzing Internal Crowd Work as a Neo-Socio-Technical System}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Durward, David %A Simmert, Benedikt %A Peters, Christoph %A Blohm, Ivo %A Leimeister, Jan Marco %B Hawaii International Conference on System Sciences (HICSS) %D 2019 %T How to Empower the Workforce – Analyzing Internal Crowd Work as a Neo-Socio-Technical System %U http://pubs.wi-kassel.de/wp-content/uploads/2019/04/JML_736.pdf
Simmert, B.; Weinert, T.; Janson, A.; Peters, C.; Ebel, P.; & Leimeister, J. M. (2019): Kontinuierliche Verbesserung von internationalen Geschäftsmodellen in der Berufsbildung. In: Berufsbildung International (Vol. Geschäftsmodellentwicklung, pp. 32–33). DLR Projektträger.
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@incollection{ls_leimeister, author = {Simmert, Benedikt and Weinert, Tim and Janson, Andreas and Peters, Christoph and Ebel, Philipp and Leimeister, Jan Marco}, booktitle = {Berufsbildung International}, keywords = {itegpub}, pages = {32-33}, publisher = {DLR Projektträger}, title = {Kontinuierliche Verbesserung von internationalen Geschäftsmodellen in der Berufsbildung}, volume = {Geschäftsmodellentwicklung}, year = 2019 }
%0 Book Section %1 ls_leimeister %A Simmert, Benedikt %A Weinert, Tim %A Janson, Andreas %A Peters, Christoph %A Ebel, Philipp %A Leimeister, Jan Marco %B Berufsbildung International %D 2019 %I DLR Projektträger %P 32-33 %T Kontinuierliche Verbesserung von internationalen Geschäftsmodellen in der Berufsbildung %U https://www.berufsbildung-international.de/files/IBB_Publikation_01-19_Geschaeftsmodellentwicklung_web.pdf %V Geschäftsmodellentwicklung
Li, M. M.; & Peters, C. (2019): From Service Systems Engineering to Service Innovation - A Modeling Approach. In: European Conference on Information Systems (ECIS).
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@inproceedings{ls_leimeister, abstract = {Due to the advent of digitization, service innovation has become even more important for both business and service research alike. Current service systems engineering approaches have employed a recombinant perspective that follows innovation mechanisms to leverage existing company resources for new service innovations. Employing these innovation mechanisms is still challenging, since there is little support on how to structure and identify these mechanisms. We propose a model-based service system engineering approach to structure existing resources into one formal model, enabling the formalization of service innovation mechanisms. The formalized service innovation mechanisms allow for a graphical illustration and enable future research to apply functions to analyze how innovation impacts entire or specific parts of service systems. Furthermore, the mathematical model enables an object-oriented value-driven perspective on service systems and is basis for graphical software tools. We contribute to literature by formalizing service innovations and its mechanisms in the context of service systems and by combining concepts of service innovation and service systems engineering. We do so by a) formalizing service innovation mechanisms and b) demonstrating the application of formal service innovations along one specific software implementation case. For practice, the service system model can with simulating the effects of service innovations.}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {service_innovation}, title = {From Service Systems Engineering to Service Innovation - A Modeling Approach}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %D 2019 %T From Service Systems Engineering to Service Innovation - A Modeling Approach %U https://aisel.aisnet.org/ecis2019_rp/174/ %X Due to the advent of digitization, service innovation has become even more important for both business and service research alike. Current service systems engineering approaches have employed a recombinant perspective that follows innovation mechanisms to leverage existing company resources for new service innovations. Employing these innovation mechanisms is still challenging, since there is little support on how to structure and identify these mechanisms. We propose a model-based service system engineering approach to structure existing resources into one formal model, enabling the formalization of service innovation mechanisms. The formalized service innovation mechanisms allow for a graphical illustration and enable future research to apply functions to analyze how innovation impacts entire or specific parts of service systems. Furthermore, the mathematical model enables an object-oriented value-driven perspective on service systems and is basis for graphical software tools. We contribute to literature by formalizing service innovations and its mechanisms in the context of service systems and by combining concepts of service innovation and service systems engineering. We do so by a) formalizing service innovation mechanisms and b) demonstrating the application of formal service innovations along one specific software implementation case. For practice, the service system model can with simulating the effects of service innovations.
Durward, D.; Simmert, B.; Blohm, I.; & Peters, C. (2019): Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project. In: International Conference on Wirtschaftsinformatik (WI). Siegen, Germany.
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@inproceedings{ls_leimeister, abstract = {Internal crowd work has emerged as a new form of digital gainful employment that changes the nature of work. However, the possible effects of internal crowd work on the individual level have been largely neglected. In this paper, we therefore present our research in progress which is concerned with the effects of work characteristics in internal crowd work that have impact on the individual’s empowerment and satisfaction. Thus, we developed our research model and conducted an online survey amongst 118 internal crowd workers of a Swiss bank who were asked to test new software. Our expected contribution will increase the understanding of internal crowd work and provide important insights for organizations to (re-) design work on internal IT-platforms.}, address = {Siegen, Germany}, author = {Durward, David and Simmert, Benedikt and Blohm, Ivo and Peters, Christoph}, booktitle = {International Conference on Wirtschaftsinformatik (WI)}, keywords = {itegpub}, title = {Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project}, year = 2019 }
%0 Conference Paper %1 ls_leimeister %A Durward, David %A Simmert, Benedikt %A Blohm, Ivo %A Peters, Christoph %B International Conference on Wirtschaftsinformatik (WI) %C Siegen, Germany %D 2019 %T Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project %U http://pubs.wi-kassel.de/wp-content/uploads/2019/04/JML_730.pdf %X Internal crowd work has emerged as a new form of digital gainful employment that changes the nature of work. However, the possible effects of internal crowd work on the individual level have been largely neglected. In this paper, we therefore present our research in progress which is concerned with the effects of work characteristics in internal crowd work that have impact on the individual’s empowerment and satisfaction. Thus, we developed our research model and conducted an online survey amongst 118 internal crowd workers of a Swiss bank who were asked to test new software. Our expected contribution will increase the understanding of internal crowd work and provide important insights for organizations to (re-) design work on internal IT-platforms.

2018[ to top ]

Mrass, V.; & Peters, C. (2018): Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom. In: Multikonferenz Wirtschaftsinformatik (MKWI).
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@inproceedings{ls_leimeister, abstract = {Die digitale Transformation verändert gegenwärtig die Art und Weise, wie Arbeit erbracht und organisiert wird. Bestehende Geschäftsmodelle verlieren an Attraktivität, neue Geschäftsmodelle kommen hinzu. Zwei Trends sind dabei besonders signifikant: Die „Plattform-Ökonomie“, mit Crowdworking-Plattformen als einer ‚Spielart‘, die in den letzten Jahren starken Zulauf erfahren hat, und die „Sharing-Economy“. In diesem Beitrag zeigen wir am Beispiel der Crowdworking-Plattform Mila und ihres Kunden und 51-prozentigen Eigentümers Swisscom AG, wie Unternehmen die Crowd für Wertschöpfung einsetzen, ihren Kundensupport ausbauen und damit Vorteile für alle Beteiligten generieren können. Die Crowdworking-Plattform Mila verbindet in einem neuartigen Ansatz das Paradigma der Crowd, insbesondere die Nutzung einer Vielzahl von Leistungserbringern, mit den Prinzipien der Sharing-Economy, vor allem dem Einbezug der Kunden als Produzenten von Dienstleistungen. Basierend auf Experten-Tiefen-Interviews mit Verantwortlichen von Mila und Swisscom analysieren wir in diesem Beitrag dieses neuartige Arbeitssystem inklusive des Zusammenspiels aller Beteiligten und leiten daraus Handlungsempfehlungen für Unternehmen ab.}, author = {Mrass, Volkmar and Peters, Christoph}, booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI)}, keywords = {Crowdworking-Plattformen}, title = {Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %B Multikonferenz Wirtschaftsinformatik (MKWI) %D 2018 %T Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom %U http://pubs.wi-kassel.de/wp-content/uploads/2017/11/JML_663.pdf %X Die digitale Transformation verändert gegenwärtig die Art und Weise, wie Arbeit erbracht und organisiert wird. Bestehende Geschäftsmodelle verlieren an Attraktivität, neue Geschäftsmodelle kommen hinzu. Zwei Trends sind dabei besonders signifikant: Die „Plattform-Ökonomie“, mit Crowdworking-Plattformen als einer ‚Spielart‘, die in den letzten Jahren starken Zulauf erfahren hat, und die „Sharing-Economy“. In diesem Beitrag zeigen wir am Beispiel der Crowdworking-Plattform Mila und ihres Kunden und 51-prozentigen Eigentümers Swisscom AG, wie Unternehmen die Crowd für Wertschöpfung einsetzen, ihren Kundensupport ausbauen und damit Vorteile für alle Beteiligten generieren können. Die Crowdworking-Plattform Mila verbindet in einem neuartigen Ansatz das Paradigma der Crowd, insbesondere die Nutzung einer Vielzahl von Leistungserbringern, mit den Prinzipien der Sharing-Economy, vor allem dem Einbezug der Kunden als Produzenten von Dienstleistungen. Basierend auf Experten-Tiefen-Interviews mit Verantwortlichen von Mila und Swisscom analysieren wir in diesem Beitrag dieses neuartige Arbeitssystem inklusive des Zusammenspiels aller Beteiligten und leiten daraus Handlungsempfehlungen für Unternehmen ab.
Billert, M. S.; Li, M. M.; Persch, J. M.; Peters, C.; & Leimeister, J. M. (2018): Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte. In: Arnold, C., & Knödler, H. (Eds.), Die informatisierte Service-Ökonomie (Vol. 1, pp. 297–308). Wiesbaden, Hessen: Springer Gabler.
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@incollection{ls_leimeister, address = {Wiesbaden, Hessen}, author = {Billert, Matthias Simon and Li, Mahei Manhai and Persch, Jan Martin and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Die informatisierte Service-Ökonomie}, editor = {Arnold, Christian and Knödler, Hermann}, keywords = {Dienstleistungssystem}, pages = {297-308}, publisher = {Springer Gabler}, title = {Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte}, volume = 1, year = 2018 }
%0 Book Section %1 ls_leimeister %A Billert, Matthias Simon %A Li, Mahei Manhai %A Persch, Jan Martin %A Peters, Christoph %A Leimeister, Jan Marco %B Die informatisierte Service-Ökonomie %C Wiesbaden, Hessen %D 2018 %E Arnold, Christian %E Knödler, Hermann %I Springer Gabler %P 297-308 %R 10.1007/978-3-658-21528-6 %T Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte %U https://doi.org/10.1007/978-3-658-21528-6_14 %V 1 %@ 978-3-658-21528-6
Kleinschmidt, S.; Ebel, P.; Peters, C.; & Leimeister, J. M. (2018): Erstellung neuer Geschäftsmodelle für IKT-basierte, personenbezogene Dienstleistungssysteme. In: Bruhn, M., & Hadwich, K. (Eds.), Service Business Development: Strategien – Innovationen – Geschäftsmodelle (Vol. 1, pp. 379–402). Wiesbaden, Germany: Springer Nature.
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@incollection{ls_leimeister, address = {Wiesbaden, Germany}, author = {Kleinschmidt, Stefan and Ebel, Philipp and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Service Business Development: Strategien – Innovationen – Geschäftsmodelle}, editor = {Bruhn, Manfred and Hadwich, Karsten}, keywords = {itegpub}, pages = {379-402}, publisher = {Springer Nature}, title = {Erstellung neuer Geschäftsmodelle für IKT-basierte, personenbezogene Dienstleistungssysteme}, volume = 1, year = 2018 }
%0 Book Section %1 ls_leimeister %A Kleinschmidt, Stefan %A Ebel, Philipp %A Peters, Christoph %A Leimeister, Jan Marco %B Service Business Development: Strategien – Innovationen – Geschäftsmodelle %C Wiesbaden, Germany %D 2018 %E Bruhn, Manfred %E Hadwich, Karsten %I Springer Nature %P 379-402 %R 10.1007/978-3-658-22426-4_16 %T Erstellung neuer Geschäftsmodelle für IKT-basierte, personenbezogene Dienstleistungssysteme %U https://link.springer.com/chapter/10.1007/978-3-658-22426-4_16 %V 1 %@ 9783658224257
Li, M. M.; Billert, M. S.; Dellermann, D.; Peters, C.; & Leimeister, J. M. (2018): Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung. In: Meyer, K., Klingner, S., & Zinke, C. (Eds.), Service Engineering (pp. 133–149). Wiesbaden, Germany: Springer Fachmedien.
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@incollection{ls_leimeister, address = {Wiesbaden, Germany}, author = {Li, Mahei Manhai and Billert, Matthias Simon and Dellermann, Dominik and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Service Engineering}, editor = {Meyer, Kyrill and Klingner, Stephan and Zinke, Christian}, keywords = {itegpub}, pages = {133-149}, publisher = {Springer Fachmedien}, title = {Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung}, year = 2018 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Billert, Matthias Simon %A Dellermann, Dominik %A Peters, Christoph %A Leimeister, Jan Marco %B Service Engineering %C Wiesbaden, Germany %D 2018 %E Meyer, Kyrill %E Klingner, Stephan %E Zinke, Christian %I Springer Fachmedien %P 133-149 %R 10.1007/978-3-658-20905-6_9 %T Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung %U https://www.springer.com/us/book/9783658209049 %@ 978-3-658-20905-6
Mrass, V.; Peters, C.; & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: How Intel and Hyve Explore Future Technological Innovations. In: Hawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, abstract = {Crowdsourcing has the potential to change the way how companies and other organizations are working currently. Numerous companies are already exploiting this new form of work organization and are utilising the “wisdom of crowds”. Crowdworking platforms as intermediaries that manage the work system including customer companies and crowd workers play an important role in this context. Nevertheless, they currently mostly manage rather simple work systems that process rather plain work. In this summary for the HICSS 2018 Doctoral Consortium, we depict our current work in progress that aims at investigating how such platforms could also manage more complex work systems – a question that is crucial for the future success of this business model. Using the case of Intel and the crowdworking platform Hyve, we investigate one successful approach to tackle this challenge, elaborate on our method used as well as the theoretical background and communicate our first, preliminary findings.}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {Complex_Work_Systems}, title = {Managing Complex Work Systems via Crowdworking Platforms: How Intel and Hyve Explore Future Technological Innovations}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Hawaii International Conference on System Sciences (HICSS) %D 2018 %T Managing Complex Work Systems via Crowdworking Platforms: How Intel and Hyve Explore Future Technological Innovations %U http://pubs.wi-kassel.de/wp-content/uploads/2017/08/JML_645.pdf %X Crowdsourcing has the potential to change the way how companies and other organizations are working currently. Numerous companies are already exploiting this new form of work organization and are utilising the “wisdom of crowds”. Crowdworking platforms as intermediaries that manage the work system including customer companies and crowd workers play an important role in this context. Nevertheless, they currently mostly manage rather simple work systems that process rather plain work. In this summary for the HICSS 2018 Doctoral Consortium, we depict our current work in progress that aims at investigating how such platforms could also manage more complex work systems – a question that is crucial for the future success of this business model. Using the case of Intel and the crowdworking platform Hyve, we investigate one successful approach to tackle this challenge, elaborate on our method used as well as the theoretical background and communicate our first, preliminary findings.
Mrass, V.; Peters, C.; & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: How Deutsche Bank Explores AI Trends and the Future of Banking with Jovoto. In: Hawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, abstract = {Crowdsourcing has evolved into a powerful new instrument for companies. In the last years, crowdworking platforms that manage work systems as intermediaries between crowdsourcers and crowd workers have increasingly been used. Nevertheless, they currently often manage rather simple work systems. Although they have the potential for managing more complex ones, there is still little knowledge how this can be done and what measures are necessary to do so. To explore this question in more detail, we investigate three seminal projects that Deutsche Bank completed with the crowdworking platform Jovoto and that aimed at exploring AI trends and developing concepts for the future of banking. We derive measures necessary for the successful management of complex work systems and provide a model as guidance for both companies and crowdworking platform operators. With our findings, we extend current knowledge in the realm of IS, organizational theory, and platform ecosystems.}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {Complex_Work_Systems}, title = {Managing Complex Work Systems via Crowdworking Platforms: How Deutsche Bank Explores AI Trends and the Future of Banking with Jovoto}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Hawaii International Conference on System Sciences (HICSS) %D 2018 %T Managing Complex Work Systems via Crowdworking Platforms: How Deutsche Bank Explores AI Trends and the Future of Banking with Jovoto %U http://pubs.wi-kassel.de/wp-content/uploads/2018/01/JML_651.pdf %X Crowdsourcing has evolved into a powerful new instrument for companies. In the last years, crowdworking platforms that manage work systems as intermediaries between crowdsourcers and crowd workers have increasingly been used. Nevertheless, they currently often manage rather simple work systems. Although they have the potential for managing more complex ones, there is still little knowledge how this can be done and what measures are necessary to do so. To explore this question in more detail, we investigate three seminal projects that Deutsche Bank completed with the crowdworking platform Jovoto and that aimed at exploring AI trends and developing concepts for the future of banking. We derive measures necessary for the successful management of complex work systems and provide a model as guidance for both companies and crowdworking platform operators. With our findings, we extend current knowledge in the realm of IS, organizational theory, and platform ecosystems.
Peters, C.; & Zaki, M. (2018): Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services. In: Working Paper Series of the Cambridge Service Alliance. Cambridge, UK: Cambridge Service Alliance, University of Cambridge.
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@inproceedings{ls_leimeister, address = {Cambridge, UK}, author = {Peters, Christoph and Zaki, Mohamed}, booktitle = {Working Paper Series of the Cambridge Service Alliance}, keywords = {business}, publisher = {Cambridge Service Alliance, University of Cambridge}, title = {Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Peters, Christoph %A Zaki, Mohamed %B Working Paper Series of the Cambridge Service Alliance %C Cambridge, UK %D 2018 %I Cambridge Service Alliance, University of Cambridge %T Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services %U http://pubs.wi-kassel.de/wp-content/uploads/2018/08/JML_698.pdf
Simmert, B.; Ebel, P. A.; Peters, C.; Bittner, E. A. C.; & Leimeister, J. M. (2018): Conquering the Challenge of Continuous Business Model Improvement Design of a Repeatable Process. In: Business & Information Systems Engineering (BISE), Ausgabe/Nummer: 4, Vol. 61, Erscheinungsjahr/Year: 2018. pp. 451–468.
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@article{ls_leimeister, author = {Simmert, Benedikt and Ebel, Philipp Alexander and Peters, Christoph and Bittner, Eva Alice Christiane and Leimeister, Jan Marco}, journal = {Business & Information Systems Engineering (BISE)}, keywords = {pub_ebi}, number = 4, pages = {451–468}, publisher = {Springer Fachmedien Wiesbaden GmbH}, title = {Conquering the Challenge of Continuous Business Model Improvement Design of a Repeatable Process}, volume = 61, year = 2018 }
%0 Journal Article %1 ls_leimeister %A Simmert, Benedikt %A Ebel, Philipp Alexander %A Peters, Christoph %A Bittner, Eva Alice Christiane %A Leimeister, Jan Marco %D 2018 %I Springer Fachmedien Wiesbaden GmbH %J Business & Information Systems Engineering (BISE) %N 4 %P 451–468 %R 10.1007/s12599-018-0556-y %T Conquering the Challenge of Continuous Business Model Improvement Design of a Repeatable Process %U https://doi.org/10.1007/s12599-018-0556-y %V 61
Peters, C. (2018): Dienstleistungssystem. In: Gronau, N., Becker, J., Leimeister, J. M., Overhage, S., & Suhl, L. (Eds.), Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon (Vol. 10). Berlin: GITO.
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@incollection{ls_leimeister, address = {Berlin}, author = {Peters, Christoph}, booktitle = {Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon}, editor = {Gronau, Norbert and Becker, Jörg and Leimeister, Jan Marco and Overhage, Sven and Suhl, Leena}, keywords = {itegpub}, publisher = {GITO}, title = {Dienstleistungssystem}, volume = 10, year = 2018 }
%0 Book Section %1 ls_leimeister %A Peters, Christoph %B Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon %C Berlin %D 2018 %E Gronau, Norbert %E Becker, Jörg %E Leimeister, Jan Marco %E Overhage, Sven %E Suhl, Leena %I GITO %T Dienstleistungssystem %U http://www.enzyklopaedie-der-wirtschaftsinformatik.de/lexikon/technologien-methoden/Rechnernetz/dienstleistungssystem/dienstleistungssystem?searchterm=Dienstle %V 10
Peters, C.; Korthaus, A.; & Kohlborn, T. (2018): Smart City Portals for Public Service Delivery: Insights From a Comparative Study. In: Sugumaran, V. (Ed.), Developments and Trends in Intelligent Technologies and Smart Systems (pp. 212–232). Hershey, PA, USA: IGI Global.
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@incollection{peters2018smart, address = {Hershey, PA, USA}, author = {Peters, Christoph and Korthaus, Axel and Kohlborn, Thomas}, booktitle = {Developments and Trends in Intelligent Technologies and Smart Systems}, editor = {Sugumaran, Vijayan}, keywords = {service_innovation}, pages = {212-232}, publisher = {IGI Global}, title = {Smart City Portals for Public Service Delivery: Insights From a Comparative Study}, year = 2018 }
%0 Book Section %1 peters2018smart %A Peters, Christoph %A Korthaus, Axel %A Kohlborn, Thomas %B Developments and Trends in Intelligent Technologies and Smart Systems %C Hershey, PA, USA %D 2018 %E Sugumaran, Vijayan %I IGI Global %P 212-232 %R 10.4018/978-1-5225-3686-4.ch011 %T Smart City Portals for Public Service Delivery: Insights From a Comparative Study %U https://www.igi-global.com/chapter/smart-city-portals-for-public-service-delivery/189435 %@ 9781522536864
Mrass, V.; Peters, C.; & Leimeister, J. M. (2018): Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds. In: Hawaii International Conference on System Sciences (HICSS).
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@inproceedings{ls_leimeister, abstract = {In the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovation platform Phantominds, this paper investigates measures necessary for crowdworking platforms to be able to manage also more complex work systems. To derive such measures, we analyze the work system of Hamburger Hochbahn and Phantominds, explore the interplay between the crowd and the platform provider and subsequently provide recommendations for companies that would like to use crowdworking platforms for the processing of work and for platform operators. With this paper, we extend current knowledge in the realms of IS, organizational theory, and platform ecosystems.}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {Complex_Work_Systems}, title = {Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Hawaii International Conference on System Sciences (HICSS) %D 2018 %T Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds %U http://pubs.wi-kassel.de/wp-content/uploads/2018/01/JML_650-1.pdf %X In the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovation platform Phantominds, this paper investigates measures necessary for crowdworking platforms to be able to manage also more complex work systems. To derive such measures, we analyze the work system of Hamburger Hochbahn and Phantominds, explore the interplay between the crowd and the platform provider and subsequently provide recommendations for companies that would like to use crowdworking platforms for the processing of work and for platform operators. With this paper, we extend current knowledge in the realms of IS, organizational theory, and platform ecosystems.
Li, M. M.; Peters, C.; Ernst, S.-J.; & Leimeister, J. M. (2018): Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling. In: INFORMS International Conference on Service Science (ICSS).
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@inproceedings{ls_leimeister, author = {Li, Mahei Manhai and Peters, Christoph and Ernst, Sissy-Josefina and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {pub_ser}, title = {Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Ernst, Sissy-Josefina %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2018 %T Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_723.pdf
Li, M. M.; Peters, C.; & Leimeister, J. M. (2018): Dynamic Solutions in Service Systems. In: AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS).
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@inproceedings{ls_leimeister, abstract = {With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically. Keywords: Service operations, operationalizing}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS)}, keywords = {Service_Systems_Engineering}, title = {Dynamic Solutions in Service Systems}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS) %D 2018 %T Dynamic Solutions in Service Systems %X With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically. Keywords: Service operations, operationalizing
Peters, C. (2018): Digitale Arbeit. In: Gronau, N., Becker, J., Leimeister, J. M., Overhage, S., & Suhl, L. (Eds.), Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon (Vol. 10). Berlin: GITO.
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@incollection{ls_leimeister, address = {Berlin}, author = {Peters, Christoph}, booktitle = {Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon}, editor = {Gronau, Norbert and Becker, Jörg and Leimeister, Jan Marco and Overhage, Sven and Suhl, Leena}, keywords = {itegpub}, publisher = {GITO}, title = {Digitale Arbeit}, volume = 10, year = 2018 }
%0 Book Section %1 ls_leimeister %A Peters, Christoph %B Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon %C Berlin %D 2018 %E Gronau, Norbert %E Becker, Jörg %E Leimeister, Jan Marco %E Overhage, Sven %E Suhl, Leena %I GITO %T Digitale Arbeit %U http://www.enzyklopaedie-der-wirtschaftsinformatik.de/lexikon/uebergreifendes/digitale-arbeit/digitale-arbeit/?searchterm=Digitale%20Arbeit %V 10
Li, M. M.; Peters, C.; & Leimeister, J. M. (2018): A Hypergraph-based Modeling Approach for Service Systems. In: INFORMS International Conference on Service Science (ICSS).
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@inproceedings{ls_leimeister, abstract = {Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {INFORMS International Conference on Service Science (ICSS)}, keywords = {itegpub}, title = {A Hypergraph-based Modeling Approach for Service Systems}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B INFORMS International Conference on Service Science (ICSS) %D 2018 %T A Hypergraph-based Modeling Approach for Service Systems %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_721.pdf %X Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
Li, M. M.; & Peters, C. (2018): Reconceptualizing Service Systems – Introducing Service System Graphs. In: International Conference on Information Systems (ICIS).
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@inproceedings{ls_leimeister, abstract = {Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {itegpub}, month = 12, title = {Reconceptualizing Service Systems – Introducing Service System Graphs}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B International Conference on Information Systems (ICIS) %D 2018 %T Reconceptualizing Service Systems – Introducing Service System Graphs %U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_720.pdf %X Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
Billert, M. S.; & Peters, C. (2018): Grinding A Diamond - The Iterative Development of Citizen-Initiated Services. In: European Conference on Information Systems (ECIS).
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@inproceedings{ls_leimeister, abstract = {Many city administrations follow the smart city concept to grasp the potential of citizen participation. However, most participation concepts are not developed thoroughly, this leading to unexploited poten-tial. Citizens are experts of their everyday life and are best aware of their personal needs. However, current forms of citizen participation stop at the idea phase of service engineering. Following design science research, we iteratively build and evaluate a so-called “digitalization street” which aims to systematically guide the citizens through the refinement and further development of their services. This digitalization street is implemented in a mid-size European city and integrates five modules which let citizens (1) describe their project proposal, (2) concretise according strengths, weaknesses, opportuni-ties and threats, (3) identify the gain creators and pain relievers, (4) create their solution, (5) present their solution. Based on literature and a requirement elicitation workshop, a first instantiation of the artefact was developed. We contribute to the existing body of knowledge by presenting a framework for creating services based on a citizen-centric approach. We exhibit how the digitalization street can be implemented into existing processes in the city administration and help to increase the citizen par-ticipation from a project to an evaluated prototype.}, author = {Billert, Matthias Simon and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {itegpub}, title = {Grinding A Diamond - The Iterative Development of Citizen-Initiated Services}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Billert, Matthias Simon %A Peters, Christoph %B European Conference on Information Systems (ECIS) %D 2018 %T Grinding A Diamond - The Iterative Development of Citizen-Initiated Services %U http://pubs.wi-kassel.de/wp-content/uploads/2018/07/JML_694.pdf %X Many city administrations follow the smart city concept to grasp the potential of citizen participation. However, most participation concepts are not developed thoroughly, this leading to unexploited poten-tial. Citizens are experts of their everyday life and are best aware of their personal needs. However, current forms of citizen participation stop at the idea phase of service engineering. Following design science research, we iteratively build and evaluate a so-called “digitalization street” which aims to systematically guide the citizens through the refinement and further development of their services. This digitalization street is implemented in a mid-size European city and integrates five modules which let citizens (1) describe their project proposal, (2) concretise according strengths, weaknesses, opportuni-ties and threats, (3) identify the gain creators and pain relievers, (4) create their solution, (5) present their solution. Based on literature and a requirement elicitation workshop, a first instantiation of the artefact was developed. We contribute to the existing body of knowledge by presenting a framework for creating services based on a citizen-centric approach. We exhibit how the digitalization street can be implemented into existing processes in the city administration and help to increase the citizen par-ticipation from a project to an evaluated prototype.
Kromat, T.; Dehling, T.; Haux, R.; Peters, C.; Sick, B.; Tomforde, S.; … Sunyaev, A. (2018): Gestaltungsraum für proaktive Smart Homes zur Gesundheitsförderung. In: Multikonferenz Wirtschaftsinformatik (MKWI).
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@inproceedings{ls_leimeister, abstract = {Smart Homes sammeln eine Fülle von Daten über ihre Bewohner. Gut genutzt werden diese allerdings nicht. Smart Homes sind im wesentlichen reaktiv. Im Hinblick auf die Gesundheitsversorgung ist der Wandel zu proaktiven Smart Homes vielversprechend. Um proaktive Smart Homes Wirklichkeit werden zu lassen, sollte zunächst ein vollständiges Bild dieser komplexen und ressourcenreichen Umgebung gezeichnet werden. Das Ziel dieser Arbeit ist es, einen Gestaltungsraum für proaktive Smart Homes aufzuspannen. Ausgehend von den neun Elementen des Work System (WS) Rahmenwerks, werden Bausteine eines proaktiven Smart Homes identifiziert, beschrieben und analysiert sowie Gestaltungsfragen daraus abgeleitet, die bei einer Instanziierung eines proaktiven Smart Homes beantwortet werden müssen. Diese Arbeit bereitet einen fruchtbaren Nährboden für die zukünftige Gestaltung IT-gestützter proaktiver Lebenswelten, in denen die Gesundheit durch den Einsatz verschiedenster Systemressourcen proaktiv gefördert wird.}, author = {Kromat, Theresa and Dehling, Tobias and Haux, Reinhold and Peters, Christoph and Sick, Bernhard and Tomforde, Sven and Wolf, Klaus-Hendrik and Sunyaev, Ali}, booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI)}, keywords = {itegpub}, title = {Gestaltungsraum für proaktive Smart Homes zur Gesundheitsförderung}, year = 2018 }
%0 Conference Paper %1 ls_leimeister %A Kromat, Theresa %A Dehling, Tobias %A Haux, Reinhold %A Peters, Christoph %A Sick, Bernhard %A Tomforde, Sven %A Wolf, Klaus-Hendrik %A Sunyaev, Ali %B Multikonferenz Wirtschaftsinformatik (MKWI) %D 2018 %T Gestaltungsraum für proaktive Smart Homes zur Gesundheitsförderung %U http://pubs.wi-kassel.de/wp-content/uploads/2018/03/JML_681.pdf %X Smart Homes sammeln eine Fülle von Daten über ihre Bewohner. Gut genutzt werden diese allerdings nicht. Smart Homes sind im wesentlichen reaktiv. Im Hinblick auf die Gesundheitsversorgung ist der Wandel zu proaktiven Smart Homes vielversprechend. Um proaktive Smart Homes Wirklichkeit werden zu lassen, sollte zunächst ein vollständiges Bild dieser komplexen und ressourcenreichen Umgebung gezeichnet werden. Das Ziel dieser Arbeit ist es, einen Gestaltungsraum für proaktive Smart Homes aufzuspannen. Ausgehend von den neun Elementen des Work System (WS) Rahmenwerks, werden Bausteine eines proaktiven Smart Homes identifiziert, beschrieben und analysiert sowie Gestaltungsfragen daraus abgeleitet, die bei einer Instanziierung eines proaktiven Smart Homes beantwortet werden müssen. Diese Arbeit bereitet einen fruchtbaren Nährboden für die zukünftige Gestaltung IT-gestützter proaktiver Lebenswelten, in denen die Gesundheit durch den Einsatz verschiedenster Systemressourcen proaktiv gefördert wird.
Mrass, V.; Peters, C.; & Leimeister, J. M. (2018): Good Practices deutscher Crowdworking-Plattformen. In: ITeG Technical Reports, Band 6: Herausforderung Cloud & Crowd: Good Practices und Handlungsempfehlungen (pp. 13–20). Kassel, Germany: University Press.
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@incollection{ls_leimeister, address = {Kassel, Germany}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {ITeG Technical Reports, Band 6: Herausforderung Cloud & Crowd: Good Practices und Handlungsempfehlungen}, keywords = {Crowdworking-Plattformen}, pages = {13-20}, publisher = {University Press}, title = {Good Practices deutscher Crowdworking-Plattformen}, year = 2018 }
%0 Book Section %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B ITeG Technical Reports, Band 6: Herausforderung Cloud & Crowd: Good Practices und Handlungsempfehlungen %C Kassel, Germany %D 2018 %I University Press %P 13-20 %T Good Practices deutscher Crowdworking-Plattformen %U http://pubs.wi-kassel.de/wp-content/uploads/2018/09/JML_710.pdf

2017[ to top ]

Mrass, V.; Peters, C.; & Leimeister, J. M. (2017): Von Kunden für Kunden: Crowd Services als Erweiterung der Digital Customer Experience. In: HMD Praxis der Wirtschaftsinformatik, Ausgabe/Nummer: 5, Vol. 54, Erscheinungsjahr/Year: 2017. pp. 821–837.
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@article{ls_leimeister, abstract = {Die „Plattform-Ökonomie“ verändert gegenwärtig die Art und Weise, wie Arbeit erbracht wird. Insbesondere Crowdworking-Plattformen haben in den letzten Jahren starken Zulauf erfahren und können von Unternehmen mittlerweile für eine Vielzahl von Tätigkeiten entlang ihrer Wertschöpfungskette genutzt werden. Ein Beispiel ist der Kundensupport, dem angesichts immer komplexerer Endprodukte große Bedeutung zukommt. Anhand der Crowdworking-Plattform Mila und ihres Kunden und 51-prozentigen Eigentümers Swisscom AG wird in diesem Beitrag aufgezeigt, wie Unternehmen die Crowd zur Erweiterung ihrer digitalen Schnittstelle zum Kunden einsetzen, ihren Service ausbauen und damit Mehrwert für alle Beteiligten generieren können. Die Crowdworking-Plattform Mila verbindet in einem neuartigen Ansatz das Paradigma der Crowd, insbesondere die Nutzung einer Vielzahl von Leistungserbringern, mit den Prinzipien der On-Demand und Sharing-Economy, vor allem dem Einbezug der Kunden als Produzenten von Dienstleistungen. Ähnlich wie bei prominenten plattformbasierten Beispielen der Sharing Economy wie Airbnb und Uber erfolgt auch hier die Anbahnung der Arbeit sowie die Schnittstelle zum Kunden auf digitalem Wege, während die Arbeit selbst meist direkt vor Ort beim Kunden erbracht wird. Basierend auf Experten-Tiefen-Interviews mit Verantwortlichen von Mila und Swisscom und weiteren Quellen analysieren wir in diesem Beitrag dieses neuartige Arbeitssystem inklusive des Zusammenspiels aller Beteiligten. Im Anschluss daran zeigen wir Vor- und Nachteile der Nutzung von Crowd Services auf und leiten konkrete Handlungsempfehlungen für Unternehmen für die Gestaltung der digitalen Schnittstelle zum Kunden ab.}, address = {Wiesbaden, Germany}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, journal = {HMD Praxis der Wirtschaftsinformatik}, keywords = {On-Demand_Ecomomy}, number = 5, pages = {821-837}, publisher = {Springer Fachmedien}, title = {Von Kunden für Kunden: Crowd Services als Erweiterung der Digital Customer Experience}, volume = 54, year = 2017 }
%0 Journal Article %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %C Wiesbaden, Germany %D 2017 %I Springer Fachmedien %J HMD Praxis der Wirtschaftsinformatik %N 5 %P 821-837 %R 10.1365/s40702-017-0345-y %T Von Kunden für Kunden: Crowd Services als Erweiterung der Digital Customer Experience %U http://pubs.wi-kassel.de/wp-content/uploads/2017/10/JML_644.pdf %V 54 %X Die „Plattform-Ökonomie“ verändert gegenwärtig die Art und Weise, wie Arbeit erbracht wird. Insbesondere Crowdworking-Plattformen haben in den letzten Jahren starken Zulauf erfahren und können von Unternehmen mittlerweile für eine Vielzahl von Tätigkeiten entlang ihrer Wertschöpfungskette genutzt werden. Ein Beispiel ist der Kundensupport, dem angesichts immer komplexerer Endprodukte große Bedeutung zukommt. Anhand der Crowdworking-Plattform Mila und ihres Kunden und 51-prozentigen Eigentümers Swisscom AG wird in diesem Beitrag aufgezeigt, wie Unternehmen die Crowd zur Erweiterung ihrer digitalen Schnittstelle zum Kunden einsetzen, ihren Service ausbauen und damit Mehrwert für alle Beteiligten generieren können. Die Crowdworking-Plattform Mila verbindet in einem neuartigen Ansatz das Paradigma der Crowd, insbesondere die Nutzung einer Vielzahl von Leistungserbringern, mit den Prinzipien der On-Demand und Sharing-Economy, vor allem dem Einbezug der Kunden als Produzenten von Dienstleistungen. Ähnlich wie bei prominenten plattformbasierten Beispielen der Sharing Economy wie Airbnb und Uber erfolgt auch hier die Anbahnung der Arbeit sowie die Schnittstelle zum Kunden auf digitalem Wege, während die Arbeit selbst meist direkt vor Ort beim Kunden erbracht wird. Basierend auf Experten-Tiefen-Interviews mit Verantwortlichen von Mila und Swisscom und weiteren Quellen analysieren wir in diesem Beitrag dieses neuartige Arbeitssystem inklusive des Zusammenspiels aller Beteiligten. Im Anschluss daran zeigen wir Vor- und Nachteile der Nutzung von Crowd Services auf und leiten konkrete Handlungsempfehlungen für Unternehmen für die Gestaltung der digitalen Schnittstelle zum Kunden ab.
Ernst, S.-J.; Janson, A.; Peters, C.; & Leimeister, J. M. (2017): Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study. In: International Conference on Information Systems (ICIS). Seoul, South Korea.
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@inproceedings{ls_leimeister, address = {Seoul, South Korea}, author = {Ernst, Sissy-Josefina and Janson, Andreas and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {pub_ser}, title = {Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Ernst, Sissy-Josefina %A Janson, Andreas %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Seoul, South Korea %D 2017 %T Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study %U http://pubs.wi-kassel.de/wp-content/uploads/2017/12/JML_673.pdf
Mrass, V.; & Peters, C. (2017): Crowdworking-Plattformen in Deutschland. In: Leimeister, J. M. (Ed.), Working Paper Series, Nr. 16. Kassel, Germany.
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@inproceedings{ls_leimeister, address = {Kassel, Germany}, author = {Mrass, Volkmar and Peters, Christoph}, booktitle = {Working Paper Series, Nr. 16}, editor = {Leimeister, Jan Marco}, keywords = {Crowdworking_Plattformen}, title = {Crowdworking-Plattformen in Deutschland}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %B Working Paper Series, Nr. 16 %C Kassel, Germany %D 2017 %E Leimeister, Jan Marco %T Crowdworking-Plattformen in Deutschland %U http://pubs.wi-kassel.de/wp-content/uploads/2017/04/JML_615.pdf
Janson, A.; Peters, C.; & Leimeister, J. M. (2017): The Efficient Provision of Culture-Sensitive Services: A Modularization Approach. In: Sawatani, Y., Spohrer, J., Kwan, S., & Takenaka, T. (Eds.), Serviceology for Smart Service System (pp. 147–157). Tokyo, Japan: Springer.
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@incollection{ls_leimeister, address = {Tokyo, Japan}, author = {Janson, Andreas and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Serviceology for Smart Service System}, editor = {Sawatani, Y. and Spohrer, J. and Kwan, S. and Takenaka, T.}, keywords = {itegpub}, pages = {147-157}, publisher = {Springer}, title = {The Efficient Provision of Culture-Sensitive Services: A Modularization Approach}, year = 2017 }
%0 Book Section %1 ls_leimeister %A Janson, Andreas %A Peters, Christoph %A Leimeister, Jan Marco %B Serviceology for Smart Service System %C Tokyo, Japan %D 2017 %E Sawatani, Y. %E Spohrer, J. %E Kwan, S. %E Takenaka, T. %I Springer %P 147-157 %T The Efficient Provision of Culture-Sensitive Services: A Modularization Approach %U https://link.springer.com/chapter/10.1007/978-4-431-56074-6_17
Kleinschmidt, S.; Peters, C.; & Leimeister, J. M. (2017): Towards ICT-Enabled Service Business: A Design Theory for Human-Centered Service Systems. In: 2. Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V. Leipzig, Germany.
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- [ EndNote ]
@inproceedings{ls_leimeister, address = {Leipzig, Germany}, author = {Kleinschmidt, Stefan and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {2. Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V.}, keywords = {itegpub}, title = {Towards ICT-Enabled Service Business: A Design Theory for Human-Centered Service Systems}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Kleinschmidt, Stefan %A Peters, Christoph %A Leimeister, Jan Marco %B 2. Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V. %C Leipzig, Germany %D 2017 %T Towards ICT-Enabled Service Business: A Design Theory for Human-Centered Service Systems
Kleinschmidt, S.; & Peters, C. (2017): Fostering business model extensions for ICT-enabled human-centered service systems. In: 13th International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {St. Gallen, Switzerland}, author = {Kleinschmidt, Stefan and Peters, Christoph}, booktitle = {13th International Conference on Wirtschaftsinformatik (WI)}, keywords = {itegpub}, title = {Fostering business model extensions for ICT-enabled human-centered service systems}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Kleinschmidt, Stefan %A Peters, Christoph %B 13th International Conference on Wirtschaftsinformatik (WI) %C St. Gallen, Switzerland %D 2017 %T Fostering business model extensions for ICT-enabled human-centered service systems %U http://pubs.wi-kassel.de/wp-content/uploads/2017/01/JML_600.pdf
Kleinschmidt, S.; Peters, C.; & Leimeister, J. M. (2017): Achieving scalability of human-centered service systems: Insights from the active and assisted living context. In: International Research Symposium on Advancing Service Research and Practice (QUIS). Porto, Portugal.
- [ BibTeX ]
- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Porto, Portugal}, author = {Kleinschmidt, Stefan and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Research Symposium on Advancing Service Research and Practice (QUIS)}, keywords = {Multiple_Case_Study}, title = {Achieving scalability of human-centered service systems: Insights from the active and assisted living context}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Kleinschmidt, Stefan %A Peters, Christoph %A Leimeister, Jan Marco %B International Research Symposium on Advancing Service Research and Practice (QUIS) %C Porto, Portugal %D 2017 %T Achieving scalability of human-centered service systems: Insights from the active and assisted living context %U http://pubs.wi-kassel.de/wp-content/uploads/2017/06/JML_638.pdf
Mrass, V.; Peters, C.; & Leimeister, J. M. (2017): From customers for customers: Crowd services as an extension of the digital customer experience. In: HMD Praxis der Wirtschaftsinformatik, Ausgabe/Nummer: 5, Vol. 54, Erscheinungsjahr/Year: 2017. pp. 821–837.
- [ BibTeX ]
- [ EndNote ]
- [ URL ]
@article{ls_leimeister, abstract = {The “Platform Economy” is currently changing the way how work is performed. Particularly, crowdworking platforms have gained momentum during the last years. By now, they can be used by companies for a wide range of activities along their value chain. One example is the customer support that increasingly gains importance given the more and more complex end products. Based on the crowdworking platform Mila and its client and 51-percent owner Swisscom AG, we demonstrate how companies that use the crowd extend their digital interface to the customer and expand their services, generating an added value for all those involved. With its innovative approach, the crowdworking platform Mila connects the paradigm of the crowd, particularly the utilization of a variety of providers, with the principles of the On Demand- and Sharing Economy, primarily the inclusion of the customers as service “producers”. Similarly to well-known platform-based examples of the Sharing Economy such as Airbnb and Uber, the initiation of work and the customer interface is shaped in a digital way, though the work itself is then usually performed directly on site at the customer’s. Based on in-depth expert interviews with those responsible of Mila and Swisscom, we analyze this new kind of work system including the interplay of all participants. Subsequently, we show advantages and disadvantages of using crowd services and derive concrete recommendations of action for companies for the design of the digital customer interface.}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, journal = {HMD Praxis der Wirtschaftsinformatik}, keywords = {itegpub}, number = 5, pages = {821-837}, title = {From customers for customers: Crowd services as an extension of the digital customer experience}, volume = 54, year = 2017 }
%0 Journal Article %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %D 2017 %J HMD Praxis der Wirtschaftsinformatik %N 5 %P 821-837 %R 10.1365%2fs40702-017-0345-y %T From customers for customers: Crowd services as an extension of the digital customer experience %U https://pubs.wi-kassel.de/wp-content/uploads/2023/03/JML_644_en.pdf %V 54 %X The “Platform Economy” is currently changing the way how work is performed. Particularly, crowdworking platforms have gained momentum during the last years. By now, they can be used by companies for a wide range of activities along their value chain. One example is the customer support that increasingly gains importance given the more and more complex end products. Based on the crowdworking platform Mila and its client and 51-percent owner Swisscom AG, we demonstrate how companies that use the crowd extend their digital interface to the customer and expand their services, generating an added value for all those involved. With its innovative approach, the crowdworking platform Mila connects the paradigm of the crowd, particularly the utilization of a variety of providers, with the principles of the On Demand- and Sharing Economy, primarily the inclusion of the customers as service “producers”. Similarly to well-known platform-based examples of the Sharing Economy such as Airbnb and Uber, the initiation of work and the customer interface is shaped in a digital way, though the work itself is then usually performed directly on site at the customer’s. Based on in-depth expert interviews with those responsible of Mila and Swisscom, we analyze this new kind of work system including the interplay of all participants. Subsequently, we show advantages and disadvantages of using crowd services and derive concrete recommendations of action for companies for the design of the digital customer interface.
Kleinschmidt, S.; & Peters, C. (2017): Towards an integrated evaluation of human-centered service systems and corresponding business models: A systems theory perspective. In: European Conference on Information Systems (ECIS). Guimarães, Portugal.
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@inproceedings{ls_leimeister, address = {Guimarães, Portugal}, author = {Kleinschmidt, Stefan and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {itegpub}, title = {Towards an integrated evaluation of human-centered service systems and corresponding business models: A systems theory perspective}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Kleinschmidt, Stefan %A Peters, Christoph %B European Conference on Information Systems (ECIS) %C Guimarães, Portugal %D 2017 %T Towards an integrated evaluation of human-centered service systems and corresponding business models: A systems theory perspective %U http://pubs.wi-kassel.de/wp-content/uploads/2017/06/JML_631.pdf
Mrass, V.; Peters, C.; & Leimeister, J. M. (2017): Anreiz- und Vergütungsmodelle auf Crowdworking-Plattformen als innovativen Dienstleistungssystemen. In: Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V. Leipzig, Deutschland.
- [ BibTeX ]
- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Leipzig, Deutschland}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V.}, keywords = {Crowdworking-Plattformen}, title = {Anreiz- und Vergütungsmodelle auf Crowdworking-Plattformen als innovativen Dienstleistungssystemen}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V. %C Leipzig, Deutschland %D 2017 %T Anreiz- und Vergütungsmodelle auf Crowdworking-Plattformen als innovativen Dienstleistungssystemen %U http://pubs.wi-kassel.de/wp-content/uploads/2017/07/JML_642.pdf
Blohm, I.; Haas, P.; Peters, C.; Jakob, T.; & Leimeister, J. M. (2017): Managing disruptive innovation through service systems - Crowdlending in the banking industry. In: Case Center.
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- [ EndNote ]
- [ URL ]
@article{ls_leimeister, abstract = {The Internet has affected and partially radically changed the business models of traditional industries. Crowdfunding as a new concept of funding over the Internet by a large crowd has especially gained maturity. Crowdfunding offerings range from funding charitable projects or innovative gadgets to a funding alternative for start-ups or small businesses. Therefore, crowdfunding represents an innovative way to provide liquidity for illiquid markets. With regard to the banking crisis and the growing skepticism toward banks, crowdfunding is seen as a more transparent, democratic, and entertaining way of funding, which makes it highly attractive for banks. A senior innovation manager of The Bank of Switzerland (TBOS), one of Switzerland's largest and most traditional banks, recognized the disruptive and beneficial potential of crowdlending. By facing strong resentments, he developed the idea of TBOS engaging in crowdlending by collaborating with a start-up by bundling competencies in a service system.}, author = {Blohm, Ivo and Haas, Philipp and Peters, Christoph and Jakob, Thomas and Leimeister, Jan Marco}, journal = {Case Center}, keywords = {sys:relevantfor:iteg}, title = {Managing disruptive innovation through service systems - Crowdlending in the banking industry}, volume = {317-0281-1}, year = 2017 }
%0 Journal Article %1 ls_leimeister %A Blohm, Ivo %A Haas, Philipp %A Peters, Christoph %A Jakob, Thomas %A Leimeister, Jan Marco %D 2017 %J Case Center %T Managing disruptive innovation through service systems - Crowdlending in the banking industry %U https://www.thecasecentre.org/educators/products/view&&id=145816# %V 317-0281-1 %X The Internet has affected and partially radically changed the business models of traditional industries. Crowdfunding as a new concept of funding over the Internet by a large crowd has especially gained maturity. Crowdfunding offerings range from funding charitable projects or innovative gadgets to a funding alternative for start-ups or small businesses. Therefore, crowdfunding represents an innovative way to provide liquidity for illiquid markets. With regard to the banking crisis and the growing skepticism toward banks, crowdfunding is seen as a more transparent, democratic, and entertaining way of funding, which makes it highly attractive for banks. A senior innovation manager of The Bank of Switzerland (TBOS), one of Switzerland's largest and most traditional banks, recognized the disruptive and beneficial potential of crowdlending. By facing strong resentments, he developed the idea of TBOS engaging in crowdlending by collaborating with a start-up by bundling competencies in a service system.
Mrass, V.; Durward, D.; & Peters, C. (2017): Crowdsourcing-Plattformen als innovative Dienstleistungssysteme – Gestaltung und Optimierung interdependenter Wertschöpfungsprozesse in der Cloud. In: Herausforderung Cloud und Crowd - Literaturreport (pp. 16–25).
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- [ URL ]
@incollection{ls_leimeister, author = {Mrass, Volkmar and Durward, David and Peters, Christoph}, booktitle = {Herausforderung Cloud und Crowd - Literaturreport}, keywords = {Crowdworking-Plattformen}, pages = {16-25}, title = {Crowdsourcing-Plattformen als innovative Dienstleistungssysteme – Gestaltung und Optimierung interdependenter Wertschöpfungsprozesse in der Cloud}, year = 2017 }
%0 Book Section %1 ls_leimeister %A Mrass, Volkmar %A Durward, David %A Peters, Christoph %B Herausforderung Cloud und Crowd - Literaturreport %D 2017 %P 16-25 %T Crowdsourcing-Plattformen als innovative Dienstleistungssysteme – Gestaltung und Optimierung interdependenter Wertschöpfungsprozesse in der Cloud %U http://pubs.wi-kassel.de/wp-content/uploads/2017/12/JML_665.pdf
Li, M. M.; Peters, C.; & Leimeister, J. M. (2017): Designing a peer-based support system to support shakedown. In: International Conference on Information Systems (ICIS). Seoul, South Korea.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Seoul, South Korea}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {itegpub}, title = {Designing a peer-based support system to support shakedown}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Seoul, South Korea %D 2017 %T Designing a peer-based support system to support shakedown %U http://pubs.wi-kassel.de/wp-content/uploads/2017/12/JML_670.pdf
Simmert, B.; Ebel, P.; Bittner, E. A. C.; & Peters, C. (2017): Systematic and Continuous Business Model Development: Design of a Repeatable Process Using the Collaboration Engineering Approach. In: 13th International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland.
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- [ URL ]
@inproceedings{ls_leimeister, address = {St. Gallen, Switzerland}, author = {Simmert, Benedikt and Ebel, Philipp and Bittner, Eva Alice Christiane and Peters, Christoph}, booktitle = {13th International Conference on Wirtschaftsinformatik (WI)}, keywords = {itegpub}, title = {Systematic and Continuous Business Model Development: Design of a Repeatable Process Using the Collaboration Engineering Approach}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Simmert, Benedikt %A Ebel, Philipp %A Bittner, Eva Alice Christiane %A Peters, Christoph %B 13th International Conference on Wirtschaftsinformatik (WI) %C St. Gallen, Switzerland %D 2017 %T Systematic and Continuous Business Model Development: Design of a Repeatable Process Using the Collaboration Engineering Approach %U http://pubs.wi-kassel.de/wp-content/uploads/2017/02/JML_608.pdf
Mrass, V.; Peters, C.; & Leimeister, J. M. (2017): Work Organization in Online Platform Ecosystems. In: International Conference on Information Systems (ICIS). Seoul, South Korea.
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- [ URL ]
@inproceedings{ls_leimeister, address = {Seoul, South Korea}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {itegpub}, title = {Work Organization in Online Platform Ecosystems}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Seoul, South Korea %D 2017 %T Work Organization in Online Platform Ecosystems %U http://pubs.wi-kassel.de/wp-content/uploads/2017/09/JML_656.pdf
Mrass, V.; Li, M. M.; & Peters, C. (2017): Towards a taxonomy of digital work. In: European Conference on Information Systems (ECIS). Guimarães, Portugal.
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- [ URL ]
@inproceedings{ls_leimeister, address = {Guimarães, Portugal}, author = {Mrass, Volkmar and Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {itegpub}, title = {Towards a taxonomy of digital work}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %C Guimarães, Portugal %D 2017 %T Towards a taxonomy of digital work %U http://pubs.wi-kassel.de/wp-content/uploads/2017/10/JML_633.pdf
Mrass, V.; Peters, C.; & Leimeister, J. M. (2017): One for All? Managing External and Internal Crowds through a Single Platform - A Case Study. In: Hawaii International Conference on System Sciences (HICSS). Waikoloa, HI, USA.
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- [ URL ]
@inproceedings{ls_leimeister, address = {Waikoloa, HI, USA}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Hawaii International Conference on System Sciences (HICSS)}, keywords = {complex_tasks}, title = {One for All? Managing External and Internal Crowds through a Single Platform - A Case Study}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Hawaii International Conference on System Sciences (HICSS) %C Waikoloa, HI, USA %D 2017 %T One for All? Managing External and Internal Crowds through a Single Platform - A Case Study %U http://pubs.wi-kassel.de/wp-content/uploads/2017/01/JML_599.pdf
Mrass, V.; Peters, C.; & Leimeister, J. M. (2017): Exploiting the Digitization of Leisure Time: Casual Work and Additional Earnings for Individuals on Crowdworking Platforms. In: International Conference on Information Systems (ICIS), Pre-Workshop "Digitization of the Individual (DOTI)". Seoul, South Korea.
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- [ URL ]
@inproceedings{ls_leimeister, address = {Seoul, South Korea}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS), Pre-Workshop "Digitization of the Individual (DOTI)"}, keywords = {itegpub}, title = {Exploiting the Digitization of Leisure Time: Casual Work and Additional Earnings for Individuals on Crowdworking Platforms}, year = 2017 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS), Pre-Workshop "Digitization of the Individual (DOTI)" %C Seoul, South Korea %D 2017 %T Exploiting the Digitization of Leisure Time: Casual Work and Additional Earnings for Individuals on Crowdworking Platforms %U http://pubs.wi-kassel.de/wp-content/uploads/2018/01/JML_657.pdf

2016[ to top ]

Blohm, I.; Haas, P.; Peters, C.; Jakob, T.; & Leimeister, J. M. (2016): Managing Disruptive Innovation through Service Systems – The Case of Crowdlending in the Banking Industry. In: International Conference on Information Systems (ICIS). Dublin, Ireland.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Dublin, Ireland}, author = {Blohm, Ivo and Haas, Philipp and Peters, Christoph and Jakob, Thomas and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {Crowdlending}, title = {Managing Disruptive Innovation through Service Systems – The Case of Crowdlending in the Banking Industry}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Blohm, Ivo %A Haas, Philipp %A Peters, Christoph %A Jakob, Thomas %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Dublin, Ireland %D 2016 %T Managing Disruptive Innovation through Service Systems – The Case of Crowdlending in the Banking Industry %U http://pubs.wi-kassel.de/wp-content/uploads/2016/12/JML_593.pdf
Kleinschmidt, S.; Peters, C.; & Leimeister, J. M. (2016): ICT-enabled service innovation in human-centered service systems: A systematic literature review. In: International Conference on Information Systems (ICIS). Dublin, Ireland.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Dublin, Ireland}, author = {Kleinschmidt, Stefan and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {itegpub}, title = {ICT-enabled service innovation in human-centered service systems: A systematic literature review}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Kleinschmidt, Stefan %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Dublin, Ireland %D 2016 %T ICT-enabled service innovation in human-centered service systems: A systematic literature review %U http://pubs.wi-kassel.de/wp-content/uploads/2016/12/JML_592.pdf
Li, M. M.; & Peters, C. (2016): Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change. In: European Conference on Information Systems (ECIS). Istanbul, Turkey.
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@inproceedings{ls_leimeister, address = {Istanbul, Turkey}, author = {Li, Mahei Manhai and Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {technochange}, title = {Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %B European Conference on Information Systems (ECIS) %C Istanbul, Turkey %D 2016 %T Mastering Shakedown Through The User: The Need for User-Generated Services In Techno Change %U http://pubs.wi-kassel.de/wp-content/uploads/2016/07/JML_556.pdf
Kleinschmidt, S.; Burkhard, B.; Hess, M.; Peters, C.; & Leimeister, J. M. (2016): Towards design principles for aligning human-centered service systems and corresponding business models. In: International Conference on Information Systems (ICIS). Dublin, Ireland.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Dublin, Ireland}, author = {Kleinschmidt, Stefan and Burkhard, Barbara and Hess, Manuel and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {itegpub}, title = {Towards design principles for aligning human-centered service systems and corresponding business models}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Kleinschmidt, Stefan %A Burkhard, Barbara %A Hess, Manuel %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Dublin, Ireland %D 2016 %T Towards design principles for aligning human-centered service systems and corresponding business models %U http://pubs.wi-kassel.de/wp-content/uploads/2016/12/JML_591.pdf
Peters, C.; Maglio, P.; Badinelli, R.; Harmon, R. R.; Maull, R.; Spohrer, J. C.; … Moghaddam, Y. (2016): Emerging Digital Frontiers for Service Innovation. In: Communications of the Association for Information Systems (CAIS), Ausgabe/Nummer: 1, Vol. 39, Erscheinungsjahr/Year: 2016. p. Article 8.
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- [ URL ]
@article{ls_leimeister, author = {Peters, Christoph and Maglio, Paul and Badinelli, Ralph and Harmon, Robert R. and Maull, Roger and Spohrer, James C. and Tuunanen, Tuure and Vargo, Stephen L. and Welser, Jeffrey J. and Demirkan, Haluk and Griffith, Terri L. and Moghaddam, Yassi}, journal = {Communications of the Association for Information Systems (CAIS)}, keywords = {service_innovation}, number = 1, pages = {Article 8}, title = {Emerging Digital Frontiers for Service Innovation}, volume = 39, year = 2016 }
%0 Journal Article %1 ls_leimeister %A Peters, Christoph %A Maglio, Paul %A Badinelli, Ralph %A Harmon, Robert R. %A Maull, Roger %A Spohrer, James C. %A Tuunanen, Tuure %A Vargo, Stephen L. %A Welser, Jeffrey J. %A Demirkan, Haluk %A Griffith, Terri L. %A Moghaddam, Yassi %D 2016 %J Communications of the Association for Information Systems (CAIS) %N 1 %P Article 8 %T Emerging Digital Frontiers for Service Innovation %U http://pubs.wi-kassel.de/wp-content/uploads/2016/07/JML_565.pdf %V 39
Ernst, S.-J.; Janson, A.; Li, M.; Peters, C.; & Söllner, M. (2016): IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China. In: Multikonferenz Wirtschaftsinformatik (MKWI). Ilmenau.
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@inproceedings{ls_leimeister, address = {Ilmenau}, author = {Ernst, Sissy-Josefina and Janson, Andreas and Li, Mahei and Peters, Christoph and Söllner, Matthias}, booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI)}, keywords = {pub_ser}, title = {IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Ernst, Sissy-Josefina %A Janson, Andreas %A Li, Mahei %A Peters, Christoph %A Söllner, Matthias %B Multikonferenz Wirtschaftsinformatik (MKWI) %C Ilmenau %D 2016 %T IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China %U http://pubs.wi-kassel.de/wp-content/uploads/2016/07/JML_554.pdf
Peters, C. (2016): Modularization of Services - A Modularization Method for the Field of Telemedicine. Research on IT / Service / Innovation / Collaboration. Kassel University Press, Kassel, Germany.
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@phdthesis{ls_leimeister, author = {Peters, Christoph}, journal = {Research on IT / Service / Innovation / Collaboration}, keywords = {itegpub}, publisher = {Kassel University Press, Kassel, Germany}, title = {Modularization of Services - A Modularization Method for the Field of Telemedicine}, volume = 10, year = 2016 }
%0 Thesis %1 ls_leimeister %A Peters, Christoph %D 2016 %I Kassel University Press, Kassel, Germany %J Research on IT / Service / Innovation / Collaboration %T Modularization of Services - A Modularization Method for the Field of Telemedicine %U http://www.upress.uni-kassel.de/katalog/abstract.php?978-3-7376-0026-2 %V 10 %@ 978-3-7376-0026-2
Li, M. M.; Peters, C.; & Leimeister, J. M. (2016): Digitale Service-Systeme. In: Gassmann, O., & Sutter, P. (Eds.), Digitale Transformation im Unternehmen gestalten (pp. 29–38). München: Carl Hanser Verlag.
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- [ URL ]
@incollection{ls_leimeister, address = {München}, author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Digitale Transformation im Unternehmen gestalten}, editor = {Gassmann, Oliver and Sutter, Philipp}, keywords = {itegpub}, pages = {29-38}, publisher = {Carl Hanser Verlag}, title = {Digitale Service-Systeme}, year = 2016 }
%0 Book Section %1 ls_leimeister %A Li, Mahei Manhai %A Peters, Christoph %A Leimeister, Jan Marco %B Digitale Transformation im Unternehmen gestalten %C München %D 2016 %E Gassmann, Oliver %E Sutter, Philipp %I Carl Hanser Verlag %P 29-38 %T Digitale Service-Systeme %U http://pubs.wi-kassel.de/wp-content/uploads/2016/11/JML_589.pdf
Mrass, V.; Peters, C.; & Leimeister, J. M. (2016): New Work Organization through Crowdworking Platforms - A Case Study. In: Zukunftsprojekt Arbeitswelt 4.0. Stuttgart, Germany.
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@inproceedings{ls_leimeister, address = {Stuttgart, Germany}, author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Zukunftsprojekt Arbeitswelt 4.0}, keywords = {itegpub}, title = {New Work Organization through Crowdworking Platforms - A Case Study}, year = 2016 }
%0 Conference Paper %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %A Leimeister, Jan Marco %B Zukunftsprojekt Arbeitswelt 4.0 %C Stuttgart, Germany %D 2016 %T New Work Organization through Crowdworking Platforms - A Case Study %U http://pubs.wi-kassel.de/wp-content/uploads/2016/11/JML_582.pdf

2015[ to top ]

Haas, P.; Blohm, I.; Peters, C.; & Leimeister, J. M. (2015): Modularization of Crowdfunding Services – Designing Disruptive Innovations in the Banking Industry. In: International Conference on Information Systems (ICIS). Fort Worth.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Fort Worth}, author = {Haas, Philipp and Blohm, Ivo and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {International Conference on Information Systems (ICIS)}, keywords = {itegpub}, title = {Modularization of Crowdfunding Services – Designing Disruptive Innovations in the Banking Industry}, year = 2015 }
%0 Conference Paper %1 ls_leimeister %A Haas, Philipp %A Blohm, Ivo %A Peters, Christoph %A Leimeister, Jan Marco %B International Conference on Information Systems (ICIS) %C Fort Worth %D 2015 %T Modularization of Crowdfunding Services – Designing Disruptive Innovations in the Banking Industry %U http://pubs.wi-kassel.de/wp-content/uploads/2016/03/JML_500.pdf
Peters, C.; Kromat, T.; & Leimeister, J. M. (2015): Complex Services and According Business Models – Design and Evaluation of an Analysis Framework in the Field of Telemedicine. In: 48th Hawaiin International Conference on System Sciences (HICSS). Koloa, Hawaii, USA.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Koloa, Hawaii, USA}, author = {Peters, Christoph and Kromat, Theresa and Leimeister, Jan Marco}, booktitle = {48th Hawaiin International Conference on System Sciences (HICSS)}, keywords = {business_model}, title = {Complex Services and According Business Models – Design and Evaluation of an Analysis Framework in the Field of Telemedicine}, year = 2015 }
%0 Conference Paper %1 ls_leimeister %A Peters, Christoph %A Kromat, Theresa %A Leimeister, Jan Marco %B 48th Hawaiin International Conference on System Sciences (HICSS) %C Koloa, Hawaii, USA %D 2015 %T Complex Services and According Business Models – Design and Evaluation of an Analysis Framework in the Field of Telemedicine %U http://pubs.wi-kassel.de/wp-content/uploads/2015/12/JML_521.pdf
Herterich, M.; Peters, C.; Neff, A.; Uebernickel, F.; & Brenner, W. (2015): Mobile Work Support for Field Service: A Literature Review and Directions for Future Research. In: 12th International Conference on Wirtschaftsinformatik. Osnabrück, Germany.
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@inproceedings{ls_leimeister, address = {Osnabrück, Germany}, author = {Herterich, Matthias and Peters, Christoph and Neff, Alexander and Uebernickel, Falk and Brenner, Walter}, booktitle = {12th International Conference on Wirtschaftsinformatik}, keywords = {itegpub}, title = {Mobile Work Support for Field Service: A Literature Review and Directions for Future Research}, year = 2015 }
%0 Conference Paper %1 ls_leimeister %A Herterich, Matthias %A Peters, Christoph %A Neff, Alexander %A Uebernickel, Falk %A Brenner, Walter %B 12th International Conference on Wirtschaftsinformatik %C Osnabrück, Germany %D 2015 %T Mobile Work Support for Field Service: A Literature Review and Directions for Future Research %U http://pubs.wi-kassel.de/wp-content/uploads/2016/11/JML_584.pdf
Janson, A.; Peters, C.; & Leimeister, J. M. (2015): The efficient provision of culture-sensitive services – a modularization approach. In: 3rd International Conference on Serviceology (ICServ 2015). San Jose, CA, USA.
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@inproceedings{ls_leimeister, address = {San Jose, CA, USA}, author = {Janson, Andreas and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {3rd International Conference on Serviceology (ICServ 2015)}, keywords = {itegpub}, title = {The efficient provision of culture-sensitive services – a modularization approach}, year = 2015 }
%0 Conference Paper %1 ls_leimeister %A Janson, Andreas %A Peters, Christoph %A Leimeister, Jan Marco %B 3rd International Conference on Serviceology (ICServ 2015) %C San Jose, CA, USA %D 2015 %T The efficient provision of culture-sensitive services – a modularization approach %U http://pubs.wi-kassel.de/wp-content/uploads/2015/06/JML_497.pdf
Kerkhoff, M.; Kromat, T.; & Peters, C. (2015): Geschäftsmodelle in der Telemedizin - Ein Ordnungsrahmen. In: Working Paper Series, Nr. 8. Kassel, Germany.
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@inproceedings{ls_leimeister, address = {Kassel, Germany}, author = {Kerkhoff, Mathias and Kromat, Theresa and Peters, Christoph}, booktitle = {Working Paper Series, Nr. 8}, keywords = {business_model}, title = {Geschäftsmodelle in der Telemedizin - Ein Ordnungsrahmen}, year = 2015 }
%0 Conference Paper %1 ls_leimeister %A Kerkhoff, Mathias %A Kromat, Theresa %A Peters, Christoph %B Working Paper Series, Nr. 8 %C Kassel, Germany %D 2015 %T Geschäftsmodelle in der Telemedizin - Ein Ordnungsrahmen %U http://pubs.wi-kassel.de/wp-content/uploads/2016/07/JML_564.pdf
Peters, C.; Blohm, I.; & Leimeister, J. M. (2015): Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field. In: Journal of Management Information Systems (JMIS), Ausgabe/Nummer: 3, Vol. 32, Erscheinungsjahr/Year: 2015. pp. 75–104.
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- [ URL ]
@article{ls_leimeister, author = {Peters, Christoph and Blohm, Ivo and Leimeister, Jan Marco}, journal = {Journal of Management Information Systems (JMIS)}, keywords = {itegpub}, number = 3, pages = {75-104}, title = {Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field}, volume = 32, year = 2015 }
%0 Journal Article %1 ls_leimeister %A Peters, Christoph %A Blohm, Ivo %A Leimeister, Jan Marco %D 2015 %J Journal of Management Information Systems (JMIS) %N 3 %P 75-104 %T Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field %U http://pubs.wi-kassel.de/wp-content/uploads/2017/09/JML_529.pdf %V 32

2014[ to top ]

Söllner, M.; Janson, A.; Peters, C.; & Leimeister, J. M. (2014): The Impact of the Individual – Relating Cultural Differences to the Appropriation Process of Technology-mediated Learning Services. In: Annual AIS SIG Services Pre-ICIS Workshop 2014. Auckland, New Zealand.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Auckland, New Zealand}, author = {Söllner, Matthias and Janson, Andreas and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Annual AIS SIG Services Pre-ICIS Workshop 2014}, keywords = {pub_msö}, title = {The Impact of the Individual – Relating Cultural Differences to the Appropriation Process of Technology-mediated Learning Services}, year = 2014 }
%0 Conference Paper %1 ls_leimeister %A Söllner, Matthias %A Janson, Andreas %A Peters, Christoph %A Leimeister, Jan Marco %B Annual AIS SIG Services Pre-ICIS Workshop 2014 %C Auckland, New Zealand %D 2014 %T The Impact of the Individual – Relating Cultural Differences to the Appropriation Process of Technology-mediated Learning Services %U http://pubs.wi-kassel.de/wp-content/uploads/2015/04/JML_528.pdf
Peters, C. (2014): Together They are Strong - The Quest for Service Modularization Parameters. In: European Conference on Information Systems (ECIS). Tel Aviv, Israel.
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@inproceedings{ls_leimeister, address = {Tel Aviv, Israel}, author = {Peters, Christoph}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {itegpub}, title = {Together They are Strong - The Quest for Service Modularization Parameters}, year = 2014 }
%0 Conference Paper %1 ls_leimeister %A Peters, Christoph %B European Conference on Information Systems (ECIS) %C Tel Aviv, Israel %D 2014 %T Together They are Strong - The Quest for Service Modularization Parameters %U http://pubs.wi-kassel.de/wp-content/uploads/2014/07/JML_479.pdf
Peters, C.; & Leimeister, J. M. (2014): Modellierung telemedizinischer Dienstleistungen mit der Blueprint-driven Telemedicine Process Modeling Language. In: Möller, K., & Leimeister, J. M. (Eds.), Produktivität von Dienstleistungen (pp. 226–239). Wiesbaden, Germany (DOI: 10.1007/978-3-658-04086-4): Springer Gabler.
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- [ EndNote ]
- [ URL ]
@incollection{ls_leimeister, address = {Wiesbaden, Germany (DOI: 10.1007/978-3-658-04086-4)}, author = {Peters, C. and Leimeister, J. M.}, booktitle = {Produktivität von Dienstleistungen}, editor = {Möller, K. and Leimeister, J. M.}, keywords = {itegpub}, pages = {226-239}, publisher = {Springer Gabler}, title = {Modellierung telemedizinischer Dienstleistungen mit der Blueprint-driven Telemedicine Process Modeling Language}, year = 2014 }
%0 Book Section %1 ls_leimeister %A Peters, C. %A Leimeister, J. M. %B Produktivität von Dienstleistungen %C Wiesbaden, Germany (DOI: 10.1007/978-3-658-04086-4) %D 2014 %E Möller, K. %E Leimeister, J. M. %I Springer Gabler %P 226-239 %T Modellierung telemedizinischer Dienstleistungen mit der Blueprint-driven Telemedicine Process Modeling Language %U http://www.springer.com/de/book/9783658040857
Peters, C. (2014): Flexibilität für den Anbieter und maßgeschneiderte Angebote für den Kunden - Modularisierung von Dienstleistungen in der Telemedizin. In: Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin, Erscheinungsjahr/Year: 2014. pp. 8–9.
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@article{ls_leimeister, author = {Peters, Christoph}, editor = {Möller, Klaus and Schultze, Wolfgang}, journal = {Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin}, keywords = {itegpub}, pages = {8-9}, title = {Flexibilität für den Anbieter und maßgeschneiderte Angebote für den Kunden - Modularisierung von Dienstleistungen in der Telemedizin}, year = 2014 }
%0 Journal Article %1 ls_leimeister %A Peters, Christoph %D 2014 %E Möller, Klaus %E Schultze, Wolfgang %J Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin %P 8-9 %T Flexibilität für den Anbieter und maßgeschneiderte Angebote für den Kunden - Modularisierung von Dienstleistungen in der Telemedizin %U http://pubs.wi-kassel.de/wp-content/uploads/2014/01/0022-Peters-2014-Flexibilität-für-den-Anbieter-und-maßgeschneiderte-Angebote-für-den-Kunden-Modularisierung-von-Dienstleistungen-in-der-Telemedizin-EDiMed-Broschüre.pdf
Janson, A.; Peters, C.; & Leimeister, J. M. (2014): Der Weg zur effizienten Bereitstellung kultursensitiver Dienstleistungen - erste Schritte mittels systematischer Modularisierung. In: Dienstleistungsmodellierung 2014. Wien.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Wien}, author = {Janson, Andreas and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Dienstleistungsmodellierung 2014}, keywords = {itegpub}, title = {Der Weg zur effizienten Bereitstellung kultursensitiver Dienstleistungen - erste Schritte mittels systematischer Modularisierung}, year = 2014 }
%0 Conference Paper %1 ls_leimeister %A Janson, Andreas %A Peters, Christoph %A Leimeister, Jan Marco %B Dienstleistungsmodellierung 2014 %C Wien %D 2014 %T Der Weg zur effizienten Bereitstellung kultursensitiver Dienstleistungen - erste Schritte mittels systematischer Modularisierung %U http://pubs.wi-kassel.de/wp-content/uploads/2015/04/JML_516.pdf
Peters, C.; & Leimeister, J. M. (2014): Interview: Telemedizin – Stand, Herausforderungen und Lösungsansätze. In: Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin, Erscheinungsjahr/Year: 2014. pp. 10–11.
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@article{peters2014interview, author = {Peters, Christoph and Leimeister, Jan Marco}, editor = {Möller, Klaus and Schultze, Wolfgang}, journal = {Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin}, keywords = {itegpub}, pages = {10-11}, title = {Interview: Telemedizin – Stand, Herausforderungen und Lösungsansätze}, year = 2014 }
%0 Journal Article %1 peters2014interview %A Peters, Christoph %A Leimeister, Jan Marco %D 2014 %E Möller, Klaus %E Schultze, Wolfgang %J Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin %P 10-11 %T Interview: Telemedizin – Stand, Herausforderungen und Lösungsansätze %U http://pubs.wi-kassel.de/wp-content/uploads/2014/01/0023-Peters-Leimeister-2014-Interview-Telemedizin-–-Stand-Herausforderungen-und-Lösungsansätze-EDiMed-Broschüre.pdf
Peters, C.; Elm, C.; Söllner, M.; & Leimeister, J. M. (2014): Blueprint-driven Telemedicine Process Modeling - The Interdisciplinary Development and Evaluation of a Modeling Language for Telemedical Services. In: Annual AIS SIG Services Pre-ICIS Workshop 2014. Auckland, New Zealand.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Auckland, New Zealand}, author = {Peters, Christoph and Elm, Christian and Söllner, Matthias and Leimeister, Jan Marco}, booktitle = {Annual AIS SIG Services Pre-ICIS Workshop 2014}, keywords = {pub_msö}, title = {Blueprint-driven Telemedicine Process Modeling - The Interdisciplinary Development and Evaluation of a Modeling Language for Telemedical Services}, year = 2014 }
%0 Conference Paper %1 ls_leimeister %A Peters, Christoph %A Elm, Christian %A Söllner, Matthias %A Leimeister, Jan Marco %B Annual AIS SIG Services Pre-ICIS Workshop 2014 %C Auckland, New Zealand %D 2014 %T Blueprint-driven Telemedicine Process Modeling - The Interdisciplinary Development and Evaluation of a Modeling Language for Telemedical Services %U http://pubs.wi-kassel.de/wp-content/uploads/2015/04/JML_537.pdf
Peters, C.; Elm, C.; & Leimeister, J. M. (2014): Systematische Modularisierung in Theorie und Praxis. In: Krankenhaus-IT-Journal - Sonderausgabe zur conhIT 2014, Erscheinungsjahr/Year: 2014. pp. 14–17.
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- [ EndNote ]
- [ URL ]
@article{ls_leimeister, author = {Peters, Christoph and Elm, Christian and Leimeister, Jan Marco}, journal = {Krankenhaus-IT-Journal - Sonderausgabe zur conhIT 2014}, keywords = {itegpub}, pages = {14-17}, title = {Systematische Modularisierung in Theorie und Praxis}, year = 2014 }
%0 Journal Article %1 ls_leimeister %A Peters, Christoph %A Elm, Christian %A Leimeister, Jan Marco %D 2014 %J Krankenhaus-IT-Journal - Sonderausgabe zur conhIT 2014 %P 14-17 %T Systematische Modularisierung in Theorie und Praxis %U http://pubs.wi-kassel.de/wp-content/uploads/2014/07/JML_480.pdf

2013[ to top ]

Peters, C.; & Leimeister, J. M. (2013): Gesellschaftlich notwendige Dienstleistungen. In: Gegenblende, Ausgabe/Nummer: 19, Erscheinungsjahr/Year: 2013. pp. 15–20.
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@article{ls_leimeister, author = {Peters, C. and Leimeister, J. M.}, journal = {Gegenblende}, keywords = {itegpub}, note = {JML_406}, number = 19, pages = {15-20}, title = {Gesellschaftlich notwendige Dienstleistungen}, year = 2013 }
%0 Journal Article %1 ls_leimeister %A Peters, C. %A Leimeister, J. M. %D 2013 %J Gegenblende %N 19 %P 15-20 %T Gesellschaftlich notwendige Dienstleistungen %U http://pubs.wi-kassel.de/wp-content/uploads/2013/04/JML_406.pdf
Leimeister, J. M.; & Peters, C. (2013): Telemedizin. In: Kurbel, K., Becker, J., Gronau, N., Sinz, E., & Suhl, L. (Eds.), Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon (Vol. 7). München: Oldenbourg.
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@incollection{ls_leimeister, address = {München}, author = {Leimeister, Jan Marco and Peters, Christoph}, booktitle = {Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon}, editor = {Kurbel, Karl and Becker, Jörg and Gronau, Norbert and Sinz, Elmar and Suhl, Leena}, keywords = {itegpub}, publisher = {Oldenbourg}, title = {Telemedizin}, volume = 7, year = 2013 }
%0 Book Section %1 ls_leimeister %A Leimeister, Jan Marco %A Peters, Christoph %B Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon %C München %D 2013 %E Kurbel, Karl %E Becker, Jörg %E Gronau, Norbert %E Sinz, Elmar %E Suhl, Leena %I Oldenbourg %T Telemedizin %U http://www.enzyklopaedie-der-wirtschaftsinformatik.de/wi-enzyklopaedie/lexikon/informationssysteme/Sektorspezifische-Anwendungssysteme/Gesundheitswesen--Anwendungssysteme-im/telemedizin %V 7
Zogaj, S.; Peters, C.; & Leimeister, J. M. (2013): Understanding the Principles of Crowdsourcing in the Light of The Commons-Based Peer Production Model. In: 73rd Academy of Management Annual Meeting (AOM). Orlando, Florida, USA.
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- [ URL ]
@inproceedings{ls_leimeister, address = {Orlando, Florida, USA}, author = {Zogaj, Shkodran and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {73rd Academy of Management Annual Meeting (AOM)}, keywords = {itegpub}, title = {Understanding the Principles of Crowdsourcing in the Light of The Commons-Based Peer Production Model}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Zogaj, Shkodran %A Peters, Christoph %A Leimeister, Jan Marco %B 73rd Academy of Management Annual Meeting (AOM) %C Orlando, Florida, USA %D 2013 %T Understanding the Principles of Crowdsourcing in the Light of The Commons-Based Peer Production Model %U http://pubs.wi-kassel.de/wp-content/uploads/2015/04/JML_539.pdf
Peters, C.; & Leimeister, J. M. (2013): The Design and Evaluation of TM³ - A Modularization Method for Telemedical Services. In: 4th International Service Modularity Seminar. Hamburg, Germany.
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- [ EndNote ]
@inproceedings{ls_leimeister, address = {Hamburg, Germany}, author = {Peters, C. and Leimeister, J. M.}, booktitle = {4th International Service Modularity Seminar}, keywords = {itegpub}, note = {JML_392}, title = {The Design and Evaluation of TM³ - A Modularization Method for Telemedical Services}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Peters, C. %A Leimeister, J. M. %B 4th International Service Modularity Seminar %C Hamburg, Germany %D 2013 %T The Design and Evaluation of TM³ - A Modularization Method for Telemedical Services
Kohlborn, T.; Korthaus, A.; Peters, C.; & Fielt, E. (2013): A Comparative Study of Governmental One-Stop Portals for Public Service Delivery. In: International Journal of Intelligent Information Technologies (IJIIT), Ausgabe/Nummer: 3, Vol. 9, Erscheinungsjahr/Year: 2013. pp. 1–19.
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- [ EndNote ]
@article{ls_leimeister, author = {Kohlborn, Thomas and Korthaus, Axel and Peters, Christoph and Fielt, Erwin}, journal = {International Journal of Intelligent Information Technologies (IJIIT)}, keywords = {itegpub}, number = 3, pages = {1-19}, title = {A Comparative Study of Governmental One-Stop Portals for Public Service Delivery}, volume = 9, year = 2013 }
%0 Journal Article %1 ls_leimeister %A Kohlborn, Thomas %A Korthaus, Axel %A Peters, Christoph %A Fielt, Erwin %D 2013 %J International Journal of Intelligent Information Technologies (IJIIT) %N 3 %P 1-19 %T A Comparative Study of Governmental One-Stop Portals for Public Service Delivery %V 9
Peters, C. (2013): A Modularization Method for Telemedical Services. In: 21st European Conference on Information Systems Doctoral Consortium (ECIS 2013 DC). Geetbets, Belgium.
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- [ EndNote ]
@inproceedings{ls_leimeister, address = {Geetbets, Belgium}, author = {Peters, C.}, booktitle = {21st European Conference on Information Systems Doctoral Consortium (ECIS 2013 DC)}, keywords = {itegpub}, title = {A Modularization Method for Telemedical Services}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Peters, C. %B 21st European Conference on Information Systems Doctoral Consortium (ECIS 2013 DC) %C Geetbets, Belgium %D 2013 %T A Modularization Method for Telemedical Services
Peters, C. (2013): The Systematic Modularization of Services in the Telemedicine Sector. In: 1st International Spring School on Systems Engineering (IS³E). Paderborn, Germany.
- [ BibTeX ]
- [ EndNote ]
@inproceedings{ls_leimeister, address = {Paderborn, Germany}, author = {Peters, Christoph}, booktitle = {1st International Spring School on Systems Engineering (IS³E)}, keywords = {itegpub}, title = {The Systematic Modularization of Services in the Telemedicine Sector}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Peters, Christoph %B 1st International Spring School on Systems Engineering (IS³E) %C Paderborn, Germany %D 2013 %T The Systematic Modularization of Services in the Telemedicine Sector
Peters, C.; & Leimeister, J. M. (2013): Blueprint-driven Telemedicine Process Modeling – A domain-specific Modeling Language. In: Eighth International Conference on Design Science Research in Information Systems and Technology (DESRIST). Helsinki, Finland.
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- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Helsinki, Finland}, author = {Peters, C. and Leimeister, J. M.}, booktitle = {Eighth International Conference on Design Science Research in Information Systems and Technology (DESRIST)}, keywords = {itegpub}, note = {JML_397}, title = {Blueprint-driven Telemedicine Process Modeling – A domain-specific Modeling Language}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Peters, C. %A Leimeister, J. M. %B Eighth International Conference on Design Science Research in Information Systems and Technology (DESRIST) %C Helsinki, Finland %D 2013 %T Blueprint-driven Telemedicine Process Modeling – A domain-specific Modeling Language %U http://pubs.wi-kassel.de/wp-content/uploads/2015/04/JML_537.pdf
Peters, C.; & Leimeister, J. M. (2013): TM³ - A Modularization Method for Telemedical Services: Design and Evaluation. In: European Conference on Information Systems (ECIS). Utrecht, Netherlands.
- [ BibTeX ]
- [ EndNote ]
- [ URL ]
@inproceedings{ls_leimeister, address = {Utrecht, Netherlands}, author = {Peters, C. and Leimeister, J. M.}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {itegpub}, note = {JML_423}, title = {TM³ - A Modularization Method for Telemedical Services: Design and Evaluation}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Peters, C. %A Leimeister, J. M. %B European Conference on Information Systems (ECIS) %C Utrecht, Netherlands %D 2013 %T TM³ - A Modularization Method for Telemedical Services: Design and Evaluation %U http://pubs.wi-kassel.de/wp-content/uploads/2013/07/JML_423.pdf
Georgi, C.; & Peters, C. (2013): Multidimensionale Vorteilhaftigkeitsbetrachtung von Dienstleistungen am Beispiel Telemedizin. In: CONTROLLING – Zeitschrift für erfolgsorientierte Unternehmenssteuerung, Ausgabe/Nummer: 10, Vol. 25, Erscheinungsjahr/Year: 2013. pp. 528–535.
- [ BibTeX ]
- [ EndNote ]
@article{ls_leimeister, author = {Georgi, Christian and Peters, Christoph}, journal = {CONTROLLING – Zeitschrift für erfolgsorientierte Unternehmenssteuerung}, keywords = {itegpub}, number = 10, pages = {528-535}, title = {Multidimensionale Vorteilhaftigkeitsbetrachtung von Dienstleistungen am Beispiel Telemedizin}, volume = 25, year = 2013 }
%0 Journal Article %1 ls_leimeister %A Georgi, Christian %A Peters, Christoph %D 2013 %J CONTROLLING – Zeitschrift für erfolgsorientierte Unternehmenssteuerung %N 10 %P 528-535 %T Multidimensionale Vorteilhaftigkeitsbetrachtung von Dienstleistungen am Beispiel Telemedizin %V 25
Peters, C.; Škec, S.; Leimeister, J. M.; & Štorga, M. (2013): Systems Engineering Meets Service Science – Extending the Scope for Holistic Design of Product-Service-Systems Using a Telemedicine Example. In: Tag des Systems Engineering. Stuttgart, Germany.
- [ BibTeX ]
- [ EndNote ]
@inproceedings{ls_leimeister, address = {Stuttgart, Germany}, author = {Peters, Christoph and Škec, Stanko and Leimeister, Jan Marco and Štorga, Mario}, booktitle = {Tag des Systems Engineering}, keywords = {itegpub}, title = {Systems Engineering Meets Service Science – Extending the Scope for Holistic Design of Product-Service-Systems Using a Telemedicine Example}, year = 2013 }
%0 Conference Paper %1 ls_leimeister %A Peters, Christoph %A Škec, Stanko %A Leimeister, Jan Marco %A Štorga, Mario %B Tag des Systems Engineering %C Stuttgart, Germany %D 2013 %T Systems Engineering Meets Service Science – Extending the Scope for Holistic Design of Product-Service-Systems Using a Telemedicine Example

2012[ to top ]

Peters, C.; & Leimeister, J. M. (2012): Produktivitätssteigerungen durch telemedizinische Dienstleistungen. In: Krankenhaus-IT-Journal, Ausgabe/Nummer: 2, Erscheinungsjahr/Year: 2012. pp. 22–23.
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@article{ls_leimeister, author = {Peters, C. and Leimeister, J. M.}, journal = {Krankenhaus-IT-Journal}, keywords = {itegpub}, note = 318, number = 2, pages = {22-23}, title = {Produktivitätssteigerungen durch telemedizinische Dienstleistungen}, year = 2012 }
%0 Journal Article %1 ls_leimeister %A Peters, C. %A Leimeister, J. M. %D 2012 %J Krankenhaus-IT-Journal %N 2 %P 22-23 %T Produktivitätssteigerungen durch telemedizinische Dienstleistungen %U http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_335.pdf
Keim, S.; Peters, C.; & Leimeister, J. M. (2012): Standardisierung und (Teil-) Automatisierung telemedizinischer Dienstleistungen. In: Working Paper Series, Nr. 1 (pp. 1–18). Kassel Germany.
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@inproceedings{stephankeimchristophpeters2012standardisierung, address = {Kassel Germany}, author = {Keim, Stephan and Peters, Christoph and Leimeister, Jan Marco}, booktitle = {Working Paper Series, Nr. 1}, keywords = {itegpub}, month = 11, note = {AP1}, pages = {1-18}, title = {Standardisierung und (Teil-) Automatisierung telemedizinischer Dienstleistungen}, year = 2012 }
%0 Conference Paper %1 stephankeimchristophpeters2012standardisierung %A Keim, Stephan %A Peters, Christoph %A Leimeister, Jan Marco %B Working Paper Series, Nr. 1 %C Kassel Germany %D 2012 %P 1-18 %T Standardisierung und (Teil-) Automatisierung telemedizinischer Dienstleistungen %U http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_350.pdf
Peters, C.; & Menschner, P. (2012): Towards a Typology for Telemedical Services. In: European Conference on Information Systems (ECIS). Barcelona, Spain.
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@inproceedings{ls_leimeister, address = {Barcelona, Spain}, author = {Peters, Christoph and Menschner, Philipp}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {itegpub}, note = 316, title = {Towards a Typology for Telemedical Services}, year = 2012 }
%0 Conference Paper %1 ls_leimeister %A Peters, Christoph %A Menschner, Philipp %B European Conference on Information Systems (ECIS) %C Barcelona, Spain %D 2012 %T Towards a Typology for Telemedical Services %U http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_398.pdf
Leimeister, J. M.; & Peters, C. (2012): Gesellschaftlich notwendige Dienstleistungen - soziale Innovationen denken lernen. In: WISO-Diskurs - Expertisen und Dokumentationen zur Wirtschafts- und Sozialpolitik, Arbeitspapier des Arbeitskreises Dienstleistungen der Friedrich-Ebert-Stiftung. Bonn, Germany: Friedrich-Ebert-Stiftung, Abteilung Wirtschafts- und Sozialpolitik.
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@inproceedings{ls_leimeister, address = {Bonn, Germany: Friedrich-Ebert-Stiftung, Abteilung Wirtschafts- und Sozialpolitik}, author = {Leimeister, Jan Marco and Peters, Christoph}, booktitle = {WISO-Diskurs - Expertisen und Dokumentationen zur Wirtschafts- und Sozialpolitik, Arbeitspapier des Arbeitskreises Dienstleistungen der Friedrich-Ebert-Stiftung}, keywords = {itegpub}, note = 366, title = {Gesellschaftlich notwendige Dienstleistungen - soziale Innovationen denken lernen}, year = 2012 }
%0 Conference Paper %1 ls_leimeister %A Leimeister, Jan Marco %A Peters, Christoph %B WISO-Diskurs - Expertisen und Dokumentationen zur Wirtschafts- und Sozialpolitik, Arbeitspapier des Arbeitskreises Dienstleistungen der Friedrich-Ebert-Stiftung %C Bonn, Germany: Friedrich-Ebert-Stiftung, Abteilung Wirtschafts- und Sozialpolitik %D 2012 %T Gesellschaftlich notwendige Dienstleistungen - soziale Innovationen denken lernen %U http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_342.pdf

2011[ to top ]

Menschner, P.; Peters, C.; & Leimeister, J. M. (2011): Engineering Knowledge-Intense, Person-Oriented Services – A State of the Art Analysis. In: European Conference on Information Systems (ECIS). Helsinki, Finland.
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@inproceedings{ls_leimeister, address = {Helsinki, Finland}, author = {Menschner, P. and Peters, C. and Leimeister, J. M.}, booktitle = {European Conference on Information Systems (ECIS)}, keywords = {itegpub}, note = {221 (07-11)}, number = 19, title = {Engineering Knowledge-Intense, Person-Oriented Services – A State of the Art Analysis}, year = 2011 }
%0 Conference Paper %1 ls_leimeister %A Menschner, P. %A Peters, C. %A Leimeister, J. M. %B European Conference on Information Systems (ECIS) %C Helsinki, Finland %D 2011 %N 19 %T Engineering Knowledge-Intense, Person-Oriented Services – A State of the Art Analysis %U http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_266.pdf
Peters, C.; Drees, A.; Leppert, F.; Menschner, P.; Leimeister, J. M.; Möller, K.; & Greiner, W. (2011): Productivity of Telemedical Services - A State of the Art Analysis of Input and Output Factors. In: 21. International RESER Conference (RESER) 2011. Hamburg, Germany.
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@inproceedings{ls_leimeister, address = {Hamburg, Germany}, author = {Peters, C. and Drees, A. and Leppert, F. and Menschner, P. and Leimeister, J. M. and Möller, K. and Greiner, W.}, booktitle = {21. International RESER Conference (RESER) 2011}, keywords = {itegpub}, note = {285 (48-11)}, number = 21, title = {Productivity of Telemedical Services - A State of the Art Analysis of Input and Output Factors}, year = 2011 }
%0 Conference Paper %1 ls_leimeister %A Peters, C. %A Drees, A. %A Leppert, F. %A Menschner, P. %A Leimeister, J. M. %A Möller, K. %A Greiner, W. %B 21. International RESER Conference (RESER) 2011 %C Hamburg, Germany %D 2011 %N 21 %T Productivity of Telemedical Services - A State of the Art Analysis of Input and Output Factors %U http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_264.pdf
Hoffmann, A.; Peters, C.; & Leimeister, J. M. (2011): Improving Corporate Portal Design by using Service-Oriented Requirements Engineering and Service Bundling. In: Requirements Engineering for Systems, Services, and Systems of Systems (RESS) 2011. Trento, Italy.
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@inproceedings{ls_leimeister, address = {Trento, Italy}, author = {Hoffmann, A. and Peters, C. and Leimeister, J. M.}, booktitle = {Requirements Engineering for Systems, Services, and Systems of Systems (RESS) 2011}, keywords = {itegpub}, note = {263 (46-11)}, title = {Improving Corporate Portal Design by using Service-Oriented Requirements Engineering and Service Bundling}, year = 2011 }
%0 Conference Paper %1 ls_leimeister %A Hoffmann, A. %A Peters, C. %A Leimeister, J. M. %B Requirements Engineering for Systems, Services, and Systems of Systems (RESS) 2011 %C Trento, Italy %D 2011 %T Improving Corporate Portal Design by using Service-Oriented Requirements Engineering and Service Bundling %U http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_282.pdf
Drees, A.; Langkau, T.; Leppert, F.; Peters, C.; Soltani, N.; Gök, M.; … Rienhoff, O. (2011): Nutzung von Prozessreferenzmodellen zur Produktivitätsmessung und -steigerung von Dienstleistungen. In: Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung (Vol. 23, pp. 516–522).
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@incollection{ls_leimeister, author = {Drees, A. and Langkau, T. and Leppert, F. and Peters, C. and Soltani, N. and Gök, M. and Menschner, P. and Greiner, W. and Kolbe, L. and Leimeister, J. M. and Möller, K. and Rienhoff, O.}, booktitle = {Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung}, keywords = {itegpub}, number = 10, pages = {516-522}, title = {Nutzung von Prozessreferenzmodellen zur Produktivitätsmessung und -steigerung von Dienstleistungen}, volume = 23, year = 2011 }
%0 Book Section %1 ls_leimeister %A Drees, A. %A Langkau, T. %A Leppert, F. %A Peters, C. %A Soltani, N. %A Gök, M. %A Menschner, P. %A Greiner, W. %A Kolbe, L. %A Leimeister, J. M. %A Möller, K. %A Rienhoff, O. %B Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung %D 2011 %N 10 %P 516-522 %T Nutzung von Prozessreferenzmodellen zur Produktivitätsmessung und -steigerung von Dienstleistungen %U http://pubs.wi-kassel.de/wp-content/uploads/2014/02/JML_292.pdf %V 23
Hoffmann, A.; Peters, C.; & Leimeister, J. M. (2011): Student sucht Dienstleistung, Dienstleistung sucht Student: Erstellung individualisierter Dienstleistungsangebote in Studierendenportalen. In: Heiß, H., Pepper, P., Schlingloff, H., & Schneider, J. (Eds.), Informatik 2011 - Informatik schafft Communities. Beiträge der 41. Jahrestagung der Gesellschaft für Informatik e.V. (GI) (Vol. P-192, pp. 1–12). Berlin, Germany: LNI.
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@inproceedings{ls_leimeister, address = {Berlin, Germany}, author = {Hoffmann, A. and Peters, C. and Leimeister, J. M.}, booktitle = {Informatik 2011 - Informatik schafft Communities. Beiträge der 41. Jahrestagung der Gesellschaft für Informatik e.V. (GI)}, editor = {Heiß, H. and Pepper, P. and Schlingloff, H. and Schneider, J.}, keywords = {itegpub}, note = {292 (55-11)}, number = 41, pages = {1-12}, publisher = {LNI}, title = {Student sucht Dienstleistung, Dienstleistung sucht Student: Erstellung individualisierter Dienstleistungsangebote in Studierendenportalen}, volume = {P-192}, year = 2011 }
%0 Conference Paper %1 ls_leimeister %A Hoffmann, A. %A Peters, C. %A Leimeister, J. M. %B Informatik 2011 - Informatik schafft Communities. Beiträge der 41. Jahrestagung der Gesellschaft für Informatik e.V. (GI) %C Berlin, Germany %D 2011 %E Heiß, H. %E Pepper, P. %E Schlingloff, H. %E Schneider, J. %I LNI %N 41 %P 1-12 %T Student sucht Dienstleistung, Dienstleistung sucht Student: Erstellung individualisierter Dienstleistungsangebote in Studierendenportalen %U http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_280.pdf %V P-192

PD Dr. Chris­toph Pe­ters

Forschungsgruppenleiter

Lebenslauf

Publikationen

PD Dr. Christoph Peters