Instructions sorted by software and services

Adobe Creative Cloud

• Unlock access to the Creative Cloud
• Download and installation
• Instructions for installing Adobe software on UKCs
• Uninstall using the Adobe Cleaner Tool
• FAQ - Adobe Creative Cloud

Backup

• General information
• Strategy and retention periods
• Request backup service: instructions and notes
• Installation and automatic backup
• Operation of the backup software
• Glossary
• FAQ - Backup

Big Blue Button

• License for event organizers
• Join meeting
• Create meeting & general operation
• FAQ - Big Blue Button

Campus Events

• Introduction & instructions
• Latest news

CampusCard

• FAQ - CampusCard
• Returning the CampusCard
• Lockers in the Campus Center
• Loss or defect
• Validation
• Application, activation and blocking

Chat AI

• Instructions

Cisco Secure VPN Client

• Instructions
• FAQ - VPN
• Two-factor authentication for VPN
• FAQ - Two-factor authentication

Citavi

Collaboard

• Access
• FAQ - Collaboard
• Settings
• Invite contributors
• Object settings
• Project interface
• User interface

Confluence

• Manage members
• Accounts for external persons (without UniAccount)
• Group entitle
• FAQ - Confluence
• Request area

DeepL

• Access to DeepL
• FAQ - DeepL

DFN appointment planner

Document management system

• Login and instructions
• FAQ - DMS
• Training offer

Printing and scanning

• General information and manuals
• Copy
• Print
• Scan
• Costs when using the central multifunctional devices
• Q-Pilot Software
• Mobile Print
• FAQ - Printing and scanning
• Error messages

eCampus

• General information
• Help for employees
• Help for students
• FAQ - eCampus

ESRI

E-mail Exchange - Outlook

• E-Mail Exchange
• Access to mail account
• Group mailboxes
• Outlook User Guide
• Online archive
• Information Mailscanner
• Access to calendars in public folders via Outlook (Exchange)
• Resource booking in Outlook (via Exchange)

eTranslation

• Instructions

FTP

GitLab

• Further information

Goto server

• Information

High-performance computing

• Access
• Switch to a new operating system
• Modular system
• Nodes and partitions
• Batch operation with SLURM
• Create submit scripts
• Starting programs in batch mode
• Start programs interactively
• Hardware of the cluster
• Software of the cluster
• Install software
• Compile programs
• Parallelize programs
• Debugger and profiler
• HKHLR user advice
• FAQ - High performance computing

Home office and mobile working

IDM

• Request access
• My profile
• Change password
• Change password status/password policy
• Telephone number for "Forgotten password"

KeyManagementService

• Activation of Office products & Windows via KMS

LAN

• Connecting a device to the university network via LAN connection
• Portal access
• Port blocking

LimeSurvey

• User groups and authorizations

Mahara

• Mahara tutorial

Mailing lists

• Mailing list administration
• Mailing list application
• Mailing list usage

MAXQDA

• Download and license activation

Matlab

• Download & Activation

Microsoft 365

• Applying for a Microsoft campus license
• Installation and use of Office 365
• Microsoft account password reset
• MFA with the Microsoft Authenticator app for Microsoft365
• Azure Dev Tools
• FAQ - Microsoft Campus

Moodle

• Moodle tutorial

National Instruments LabVIEW

• Request license key (employees)
• National Instruments LabVIEW

Network drives

• Home drive
• Shared network drive
• Instructions for connecting network drives (UKC)
• Drive connection problems
• FAQ - Network drives

next.hessenbox

• Access to the next.hessenbox
• Setting up the Nextcloud client
• Operating instructions
• Access for external persons (without UniAccount)
• Data migration from Hessenbox to next.hessenbox
• FAQ - next.hessenbox

Panopto

• Panopto tutorial

PKI/Certificate

• Information PKI/Certificates
• Signing PDF documents
• Integration of certificates in mail programs
• Apply for user certificates (HARICA)
• Apply for server certificates (HARICA)
• Apply for group or pseudonym certificates
• Electronic signing of documents

Rocket.chat

• Team and channel management
• Account settings
• Access for external users (without Uniaccount)
• FAQ - Rocket.chat
• Access to Rocket.Chat

SAP

• FIORI APPS
• Support/forgotten password
• Contact person Registration

Notice board

• Operation

SharePoint

• Operating and usage agreement
• Login and access to files
• Assign and manage authorizations
• Accounts for external users (without UniAccount)
• Subscribe to notifications
• FAQ - SharePoint

Simulink

• MATLAB & Simulink

Sophos XDR Cybersecurity Campus

• Instructions for carrying out a scan
• Sophos Central Administrator:inside

SPSS

• IBM SPSS

Stata

• Request license key (employees)
• Download & access via network drive

Telephony

• Telephony
• Application & installation
• Voicemail
• Voicemail via telephone
• Voicemail via web interface
• Use of the Jabber
• Phone web interface for telephone functions
• Mobility function
• Cisco Jabber

Tisoware

• FAQ - Tisoware
• Guidance and FAQ from the Department of Human Resources and Organization [internal]

Turnitin

• Turnitin Tutorial

Typo3

• Typo3 manual

UniAccount

• General information
• Application and term
• Activation/activation
• E-mail address and PO box
• Secondary accounts
• Guest accounts
• Password reset in self-service
• Password security
• Password and password information
• Procedure in the event of a login lock
• Change display name in IDM
• Group mailbox
• Shared network drive
• Groups
• FAQ - Groups
• FAQ - UniAccount

UniKasselClient

• FAQ - UKC
• UniKasselClient (UKC)
• Use of the UniKasselClient
• Procurement of end devices

VDI

• FAQ - VDI
• VDI access

VOXR

WLAN Eduroam

• geteduroam
• eduroamCAT
• Instructions for manual installation
• Conference WLAN
• WLAN guidelines
• WLAN address ranges
• Certificates for WLAN/VPN use
• FAQ - eduroam

ZOOM

• Zoom for event organizers
• Zoom for participants
• Anonymous meeting participation
• Downloading the Zoom apps
• Innovations through the "Hessian model"
• FAQ & Tips - Zoom